Gymdesk Reviews

I have actually used a number of products and competitors in the past, and I feel the customer service is top notch, ease of use and the right features are in place. (this was clearly built by a martial artist for martial artists

I haven't used the offered website as I already had my own. MaonRails has definitely grown since I first started using them and I am eager to see what new and useful features they plan on integrating.

Gymdesk is a powerful tool that has so far met most of our needs as a new gym. Customer service is extremely fast and helpful. We have on multiple occasions inquired about features not present in the software and these have been rapidly implemented.

The gym scheduling can be a little confusing to manage and this can also affect the attendance tracking.

Reasonably intuitive feature set for 90% of features
Highly responsive support team
Reasonable price point

Dealing with families:
- no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts"
- cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced
- no simple way of toggling a student between memberships without cancelling entirely
- no way to list custom fields on members overview
- no way to see on members overview screen which customers have credit card on file

No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt

- Easy to use
- One stop shop - the creators have thought of everything
- Simple for members
- Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple

- Would like a little more flexibility on the Design templates for the website
- Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

Attendance tracking:
- Pros: you track everyone on the class that they belongs

Punch Card:
- Pros: We found a way to create a membership as "Punch Card" and it's working the remaining class pretty well.

Check In Report:
-We can see every student that checked in and their dates.

Attendance tracking:
- Cons: Some teenagers are attending adults class and there's no way to track their attendance on adults class counting attendance for new stripe or promotion on their belts.

Punch Card:
- Cons: We can't take the expiration date for future charges. We have to select a date for the next payment even if the remaining classes are not done.

Easy to use. Layout is great and does everything I was looking for without extra stuff that nobody uses.
Very simply for members to use and very easy for initial setup by staff/ owner.

Hoped for an app.....but latest email I received said they will be rolling one out soon!

Clean, intuitive UI that is very easy to use and maintain our memberships. great product, even better customer service.

when i started using this software, there was no integration with GoCardless- however since then, Gymdesk has implemented this! They were great at communicating the update to us.

Very well made web application with obviously years of experience

Nothing comes to mind currently. If something is missing, they try to help or even implement the feature

That it does everything I need for my gym

The Payment processor, I've changed to a new payment processor and lost all of my members cards info.

- Ease of use.
- Ability to easily communicate via Text Message or Email in bulk to members/database without leaving the system or having to export to another system.
- Member Portal very useful.
- Overall features combined equals a great product.
- Support has proven to be very responsive.

- At time of writing, there are limited integration options e.g. No 'Zapier' integration. However, for most users I believe you won't need another system. That's one of the benefits of this software.
- There are work arounds, however at time of writing there is no customised tagging system for member database.
- Even though I believe they have an easy Family management feature. At time of writing there is no easy way to communicate directly with a parent/guardian of a child student. For example, currently the email would be addressed directly to the child, not the parent/guardian.

There are so many great things about this software, the depth of features is fantastic and covers pretty much everything a martial arts school would need! The technical assistance is another massive plus point, you always get a prompt polite response to your queries and everything is resolved super quick. Another plus point of this software is that is is super easy to use and navigate through, a lot of thought has gone into the layout and ensuring the most important features are right there at your fingertips. Another positive about this software is the developers are always updating it with new features, which is fantasict, they really are determined to provide the best possible software out there. I wouldn't hesitate to recommend this software to any other Martial Arts Clubs based on my experience using it!

One of the biggest cons with this software, if there are any, is the lack of an app. I feel this would be the icing on the cake.

The beautiful UI and overall feel of the software got us hooked! This software is on par if not better than most big named software out there that we have tried at a fraction of the price! Although there are a ton of amazing features, nothing comes close to how the customer service makes you feel when you join. Customer service is hands down the best thing about this software. If we have an issue they personally emails us back almost instantly to get it resolved! They are there anytime of day to assist and make sure the software is running at its full potential. The best of all is that they listens to feedback and actually implements them! WHAT? I've asked my recent software many times for what I thought were simple requests, and have always gotten a "we will see what we can do" response. The software is constantly being updated and cared for! Martial Arts on Rails has been one of the greatest decisions we have ever made for our school/business. Don't be like us and wait to get started. Sign-up now and see for yourself how amazing this software is!

There is nothing to dislike. If we have an issue the customer service finds a way to fix it. No matter what.

Easy setup (BIG)
Automated Payment Processing
Easy “on the fly” changes
Beautiful schedule for website
Booking and checkins
Built in waivers/agreements/forms
Developer is constantly listening to users and giving feedback as to why software functions the way it does or when features will be ready and DELIVERS

Lack of robust reporting
Lack of configurable signup menu (users see a long list that you can’t organize by category, yet)
A lot of functionality seems to leverage and almost depend on you using the built-in website builder, so if you have your own website, it might feel limiting

The price was the selling point. Not the cost of the program, but the fact that there was not a tiered system for pricing. You know exactly what you are getting from day one! The program is also very easy to setup and use. The support is fantastic. Not being one that is up on all the latest technology, they took the time to walk me through things, step by step. They were answering my questions and assisting right away so I never had to wait.

Being in Canada, there are some features that cannot be used based on the payment processing company we use. There is none that allow same functionalities as in the US. I am sure it will be in a future update.

The interface is clean, easy to navigate for students and administrator. Easy to customize and get up and running quickly. Like the family account feature, belt ranks are easy to create, add, and modify. Customer Service is fantastic, quick answers and always willing to help.

That each document cannot have a customizable email saved. A bit difficult to navigate belt ranks when different classes can count towards time in grade. Also, the gym schedule is not great. Would like to see a month at a time.

I absolutely love this software. The customer service, how user friendly the software is, the troubleshooting support, and all of the different functions that the software offers is amazing. Based on all of the things each software pricing level offers, Gymdesk sets itself MUCH higher over other software programs available. I would recommend to anyone.

There are some features i wish there would be more options for customization.

I really enjoy the simplicity of setting my academy up on the software, the positive feedback from my students who use this for class reservations, and how easy it is to navigate day to day operations.

I really wish I discovered this sooner so I could've saved myself from the headaches I experienced using other software platforms.

Customer service is great and very responsive which helps for troubleshooting on the fly.

I think it would be great if there was a feature within the software to interact with members where they would be notified if an admin user posted something under the content section or even a community board where we can also post updates.

I chose this software because of the ease of implementation. Other companies wanted weekly conference calls to train me on the software. MA on Rails was very intuitive. I had no problems setting up my school. Any issue I have has been resolved immediately. Eran offers fantastic customer service. Customer service really sets them apart from larger companies.

I'd like some added features. You have everything you need to run your business, but there are a couple of things that would be nice to have. Expanded reporting and an app would be top of the list. The positives vastly outweigh any negatives.

The system is very straightforward and not difficult to learn. The support is fantastic. Any questions I had were addressed in a very timely manner. The price is right for a small martial arts school to be able to save time managing the business side of running a school.

Overall, the software is great but some a couple more customizations would be nice. Being able to customize the dashboard to display what is most important to the administrator. More customization on the website. Example, being able to change the link "Book" on the schedule to something else like "Free Trial Class". I use the booking function for leads rather than students.

The check in screen can also be a little easier. Possibly have student names listed that are able to check in to next session available so they can just click on it.

This software is very easy to set up and manage. Our members can quickly and easily sign up and update their information at anytime. What’s even better is that there were no annoying sales calls from people trying to sell us of features we didn’t need.

K

I have found that this software is easy to use. It is pretty intuitive as how to navigate through the system. It is easy to add, cancel and manage memberships. I like the simplicity of running attendance and financial reports. I have found the support to be great, I always get a quick response. I also like how it is easy for me as an owner to control what kind of access my other gym staff has access to.

The only one thing I have found that I have had trouble with is when I search for a member if they are frozen their name doesn't come up in the search. I have to go to the frozen tab to find them.

Best customer support around!
Very streamline and easy to use
Ever evolving with input from customers
Less paperwork, mass emailing, just great in all areas.
Fair priced

- sometimes can be a little glitchy but Customer support always is right on it.

I like how easy it is for my students to pre-book their classes, the dashboard is awesome showing me who is attending for the day's sessions, and the emailing system is one of my most liked features.

Any problem I thought I had with the program was actually with me. When I needed help, I messaged [SENSITIVE CONTENT HIDDEN] and every time he answered me back immediately. I have nothing but positives with MAO.

Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches.

There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation.

All-in-all, great software and major bang for your buck.

1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client.
2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc.
3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly).
4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone.