Gymdesk Reviews

- Easy to use
- One stop shop - the creators have thought of everything
- Simple for members
- Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple

- Would like a little more flexibility on the Design templates for the website
- Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!

The ease of use, and the customer response time, initially and ongoing as needed. I like the customization options specifically for Martial Arts.

It takes some time to learn the settings and it’s still something that I’m learning even after a year. Sometimes there are glitches. But with the immediate response (and tech help from the back-end) from the company, it makes it easier to handle.

Reasonably intuitive feature set for 90% of features
Highly responsive support team
Reasonable price point

Dealing with families:
- no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts"
- cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced
- no simple way of toggling a student between memberships without cancelling entirely
- no way to list custom fields on members overview
- no way to see on members overview screen which customers have credit card on file

No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt

The team is quick to respond and open to suggestions for features.
The setup is pretty simple and easily integrates with payment software.
The FrontDesk option is a nice feature for allowing students to check in.
Great set of features for the price.

Updating members isn't always easy.
Some of the links and buttons don't work as expected.
Ability to customize memberships, especially for 'no cost' memberships, is limited.
No feature to allow for more than one version of a waiver to be used at the same time or to include a waiver and a membership agreement during the sign up process.

Ease of use and presentation. The simple, yet data heavy presentation allows the user to have important information at the fingertips without unnecessary navigation.

Report customization. Probably not so much for the M.A. facility, but gym operators with a wide range of customers need to be able to generate custom data reports, especially those facilities who rely in part on dues reimbursement from member insurance programs. A growing segment of business as the aging population increases.

- Super responsive and helpful customer service. Our questions/problems are usually resolved within a few hours of submitting a request.
- Clean UI: easy for both us and our members to navigate the software.
- Provides all the features you'd need to run your school: billing, belt/skills tracking, attendance tracking, etc.
- Integrates with a variety of payment processors

There are a few random bugs here and there, but the support team is always on the ball fixing them once you bring it to their attention.

Very easy to use integrated with the Australian direct debit company (stripe), nothing is over complicated and hard to find and the (help) tap is actually very useful and I have personally used it multiple times!

The only con I would say is that all communication is dealt with over email the replies are always prompt what is good!
But that is the only communication that is offered between client and MAOR it would be very beneficial if there were other points of communication e.g skype, phone call etc, especially at the beginning stages of looking to sign up other than that I think it is a really good software for martial arts schools and I am very happy with it!

I like the customer service the most. [SENSITIVE CONTENT] has been most helpful and promptly responded to any questions or concern that I have had. Beyond that, the breadth of capabilities of the software is really great and I discover new functionality of the software almost weekly.

There are very few cons with this software. There are little things that have come up here and there, but [SENSITIVE CONTENT] has resolved them quickly or helped us find a workaround.

The ease of use is what I like most. Everything is easy to use, even our members have mentioned how much easier it is for them to use.

Would be great if you had an App version for members also. Also an Event section, i.e putting on an internal comp or grading and our members could register for the event through this program.

Easy to keep track of visitors/potential new members. Great dashboard overview to see quickly any overdue fees and information

We run a lot of kids classes where a day(s) needs to be selected for them to enrol. Currently we need to create a lot of day combinations to accommodate this

displays all the information i need with easy to use navigation and simplified interface.

certain settings are hard to find. It would be nice to have them all in one tab called "settings" with tabs within that to separate payments, memberships etc.

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

Ease of day to day use...Does not need additional hardware (works off a smartphone, tablet, pc, etc).... Feature rich... Dashboard providing a snapshot of key metrics...

Nil - anytime we have identified a new feature that would benefit our club they have modified they system to add the desired feature.

Effortless and easy for management of your school as a manager. Easy process for your students to sign up .

I would like to have an application (App) on my mobile via Google Play, or AppStore. No complaints.

The interface is sharp, and simple to navigate and find what you're looking for.
Able to set up a trial account and poke around without first having to sit through a lengthy pitch.
Developer responsiveness and support.

The interface isn't very customizable (the color scheme and icons). Also the options for layout are pretty static.

user friendly- members has a great experience with their members page
staffs have a better time management.
great customer support

Right now you can only see the next month payment schedule in the member profile. wish they could add several month auto payment schedule in the member profile, so that we could manage the payments more freely when we need to give one free month at the end of the client membership, or if you need to cancel a specific month payment.

Easy to use. Layout is great and does everything I was looking for without extra stuff that nobody uses.
Very simply for members to use and very easy for initial setup by staff/ owner.

Hoped for an app.....but latest email I received said they will be rolling one out soon!

New gym owner here and doing it on my own. This app was recommended by another user and it has made my life so much easier. Super simple interface, incredibly supportive customer service, and flawless member experiences so far.

No complains so far. Maybe set the price point lower for less than 30 members to help brand new gyms reduce costs.

What I like best is that you can access all different areas from one page and it is convenient to use. The Dashboard is also great as it tells you what is going on with the member's payment, birthdays and who has been absent from class lately.

The least thing that is confusing is that when you login as a manager, it takes you to a page where the login is still showing on the page and not straight into the admin page. So, if you are not aware, you will try to login again and again whereas you can just click the admin button.

Website integration is awesome, I use square for my business and as far as I know this is the only software that integrates square into there system. The cost compared to kicksite is better as compared per student.

The only invoicing available is reoccurring would like to see one time invoicing for products or tests. Also would like to see more done with the ranking, maybe being able to put in requirements so to be able to track students progress also maybe a way to advance a testing group with a single click.

Aside from the ability to customize this software to meet our school's needs, the team is very responsive and always willing to answer any questions we have! They have even been able to implement some small new features within a few weeks to make our experience that much better!

There aren't many things negative about this software; the only thing may be integration with more apps. However as fast as they are improving, I wouldn't be surprised if that happened soon!

I really enjoy how easy it is to set up memberships, schedules, personal training and other sales using Martial Arts on Rails. Loads of flexibility for payments and how you choose tot run your business. We're a small, not for profit boxing gym so flexibility was absolute key.

I would like if there were a way to track athletes progress more a long with coaching plans so I could keep everything in one place more efficiently. Also, I know its not in the cards and it's not a huge deal- but would be amazing if there were an app.

Super easy to use, it works, and if you have a question they are very responsive.

Would like to add feature of being able to put in emergency contact photos. Also be able to click on members photos to enlarge an adjust. Some members add photos that are poor quality or too small to see their face clearly.

Martial Arts On Rails has helped me tremendously in streamlining my students info. I have been taking role and keeping up with ranks on paper for about a year prior to implementing this platform. This is my first time operating software or an online platform. WHAT A DIFFERENCE! My school is starting to grow and MAonRails is making things a breeze to keep up with. [SENSITIVE CONTENT HIDDEN] is super quick to email me back if I have questions. I give this company an A+.

It seems to operate better on a laptop or desktop versus a smartphone.

It is quite intuitive. It does so many things for me that I would spend endless time trying to do for myself. It is also priced fairly.