Poor Customer Service and Flexability
Pros
Easy to set up and use. Control access is there and its fine if you're sending out a minimum or have a goal of advertising.
Cons
Customer service is poor due to communication issues and an apparent inability to answer questions. Use of this functionality for purposes outside of advertising doesn't seem to be a consideration.
helpful and efficient support
Very helpful, started with the trial run it was awesome business is slow but we hope to grow very soon.
Pros
I need it to complete my plugins to have my orders sent to my gmail account so that i can process my orders on time to my customers. if i did not have pepipost i would not receive my orders and i would not know who placed orders from my website. Thank you pepipost.
Cons
Nothing at all still new to pepipost hope they can accommodate me and my business and have no technical errors.
Super Service for Sending Mails Even On Disabled SMTP + PHPmailer Host
Pros
Free email sending for Wordpress + API + LIVE CHAT AND CUSTOMER SERVICE IS SUPER. Thanks to customer service agent for awesome support.
Cons
Only they are asking many thing on domain verification. But It is not a very important situation
Response from Pepipost
Dear Emre,
Thank you for your generous rating and review. We take great pride in building the best email service for all our clients.
Your words are motivating and we hope to add more value to your emails now and in future.
Thanks,
Team Pepipost
ridiculous support
Pros
none, as I couldn't even try it! Seemed promising though..
Cons
I wasn't able to integrate my wordpress site successfully despite doing everything right on my end (ports open, correct login details, tried API method with their official plugin, etc.) Kept getting an error that my test email wasn't able to be sent. Tried to talk to support about it but it was like talking to a brick wall. Spoke to 2 different agents in chat, and opened a ticket, but there was absolutely no progress. Beyond frustrated at this experienced, it was a total waste of my time (I gave them 1 full day to figure this out, no progress). And the whole setup was overly complicated in the first place, why bother going through all that when you won't be able to send emails anyways. Reminds me of amaz** seller support, just a waste of time.
Response from Pepipost
Hi Paul, Sorry to hear that you had a poor user experience. We urge you to give it another go and our support staff will definitely try their best to resolve your issues!! Love, Pepi
Affordable with superb support, but a little slow at times.
Pros
Any time I have any issues, I get my problem solved by a pleasant and effective support team that has yet to come up short.
Cons
When left to its own devices, domain set up has taken a bit longer than I'd like, still perfectly reasonable, but could be faster.
Response from Pepipost
Hello Richard, thank you for your generous rating and review.Keeping our customers happy is our top priority. Your suggestion of a lengthier domain approval process has been worked upon and we are striving on improving it even more. Happy emailing!! Love, Pepipost
Great product with superb service
Pros
Ease of use
Simple
Clear
Great email deliverability
Price
Great API
Nice documentation
Excellent customer service
Cons
strict sending domain requirements (but they use it to avoid spammers)
Great Customer Support
I just signed up today and had to resolve domain verification with customer service. Service provided was very courteous and very effective. I look forward to an excellent service once my account is reviewed and activated.
Response from Pepipost
"Thanks Seun for your overwhelming review. We are humbled, and will forge ahead our service to add more value in your email sending experience"
Thanks,
Team Pepipost
Shaky start but excellent service once set up
Initially my domain was rejected and it wasn't easy at all to get someone to review their decision. Once they HAD reviewed it and authorised my domain their customer serve was superb in getting my settings correct to ensure all emails are delivered. Also their customer service was very fast.
Pros
It gives me a lot of information about the results of my emails. I can see details of individual email addresses so I can sort any problems.
Cons
I haven't found anything i don't like yet.
have unique pricing structure but little difficult to add new domain
the integration and their add domain proccess is not easy but the others is very good.
Pros
i am early adopters when pepipost serve global customer,
pricing is very unique, we only pay the unopened email.
open email is free. its very interesting pricing.
Cons
nowadays, adding domain name in theirs system become more difficult,
maybe i still in free tier, but they have very stricht and maybe high standard about domain name. and every domain is manually checked by their support. it takes time
Response from Pepipost
Hello Ari Eko,
We are happy to know that you liked our pricing structure and hope that you like and use other features too. May i suggest reaching out to our support team for any issues or difficulties you may face while using Pepipost. Happy Emailing!! Love, Pepipost
Very good provider with great support
Save more money and get email sent to our customers
Pros
pepipost help me send my email fast with easy smtp integration and also in a competitive price, had ever use mail**n, but because of the high price, i move to pepipost, and pepipost give me the same experience woth mail**n
Cons
will be awesome if pepipost can provide more api to some popular framework like laravel. so we can integrate to that framework easily.
Response from Pepipost
Hey Chandra, thanks for the review. Regarding the APIs..Good input! we have already taken up Pepipost API and SDK expansion as a part of our upcoming roadmap. Will definitely try to prioritize Laravel as this is now becoming developers' choice of framework :)
Cool
Pros
Free 30K mail . to a new user like me is it a need for the trial like this for a several month and then after it come to the best product. I will make it official
Cons
still not knowing a lot about this software. after a few months I will do the review again. thank you very much pepipost
Response from Pepipost
Hi Filbert, thank you for your generous rating and review. Keeping our customers happy is our top priority. We do hope you have enjoyed using Pepipost. Happy emailing!! Love, Pepipost
For Case [SENSITIVE CONTENT HIDDEN]
Pros
Good features and handy to use and implement
Cons
Slowness in reports extract in certain portals of NetCore
One of a Few Good Options for Email Delivery
I tested pepipost when looking for email delivery services. While the service was helpful, I ended up choosing Mailgun. Mailgun had a free plan and great service.
Pros
Pepipost is easy to use and definitely helps improve email deliverability when compared to sending emails directly from a shared server. They provide some nice analytic tools as well.
Cons
Pepipost has made some improvements since I did my initial test, but there first UI felt amateur and I ultimately chose another platform.
Excellent service
Pros
Competitive price, easy smtp integration
Cons
Understanding the statuses in Live feed.
New User customer support experience
Customer Support were very helpful in getting setup. Staff was prompt, polite and knowledgeable. Couldn't ask for more.
Response from Pepipost
Thanks Nick for your overwhelming review. We are humbled, and will forge ahead our service to add more value in your email sending experience.
Thanks
Team Pepipost
trusted startup ,unexceptional support
customer support team is awesome ,they are 24*7 available to rescue you,affordable transactional email service ,
Response from Pepipost
Thanks for that awesome review Vinoth! So glad we meet your expectations. Here¿s to a great business relationship.
Thanks,
Team Pepipost
Very positive, it does what we need to do without too many issus.
The ability to send invoices reliably. The bounce rate so far has been pretty low, but they are a new company. I am wondering what will happen when they get larger and get some clients that like to abuse the system. It has happened to me with other services providers.
Pros
It is low cost and fairly easy to implement. It works out of the gate. Unfortunately this review site is more geared to software rather than a service so I feel I am being pigeon holed into the review a bit.
Cons
Some things are hard to find and you have to go through several screens. ie) sending a test email. Also understanding one or two of the statuses in Live feed.
Response from Pepipost
Dear Darren,
Thank you for your generous rating and review. We take great pride in building the best email service for all our clients.
Your words are motivating and we hope to add more value to your emails now and in future.
Thanks,
Team Pepipost
Support team worked hard to help me solve problem
I had cPanel issue with dns records and They did their best to assist. We had worked trough all problems over team viewer and solved them all.
Thanks for being there all the time.
Pros
It helps me do my business with great quality and the most important thing my customers are satisfied.
Cons
well it is email and you have to spend some time setting things up.
Response from Pepipost
Dear Reyhan Mujezinovic, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future.
Thanks,
Team Pepipost
Excellent customer service
Could send my emails.
Pros
Like I said, the customer service is always here and polite and friendly and they help you to do everything well.
Cons
There was not really anything that I disliked for now. I guess it is a bit complicated and that you have to know about IT a bit.
Response from Pepipost
Thanks Korner for your overwhelming review. We are humbled, and will forge ahead our service to add more value in your email sending experience.
Thanks
Team Pepipost
Deliver email notifications perfectly
Pros
I am using Pepipost to sent notification emails to users. It works perfectly on our WordPress website. Every email goes to inbox and that's cool part of pepipost. Support is also very good. Highly recommended.
Response from Pepipost
Hi Anju, thank you for your generous rating and reviews. Keeping our customers happy is our top priority. Happy emailing!! Love, Pepipost
Very helpful and responsive customer support
I am most impressed with the helpful and responsive customer support that is on hand to help resolve issues
Pros
Easy of use and the affordability then the friendly and responsive support team
Cons
Nothing for now still studying it and have no challenge for now
I am happy to use Pepipost
We are using the Pepipost services, and are very happy with that. While they take care that product is used by right customers, they also are very prompt in responding and resolving issues. Support team is excellent.
Response from Pepipost
Dear Monika, Thank you for your generous rating and review. We take great pride in building the best email service for all our clients. Your words are motivating and we hope to add more value to your emails now and in future.
Thanks,
Team Pepipost
Good job
Pros
your pepipost is awesome with best customer services
Cons
nope, there's nothing cons, im very love it
Very problematic to accept domains
Live support is terrible
Pros
I was not able to see any good items that I was happy with
Cons
Very problematic to accept domains, process should be more friendly.
Most of the live support agents where very unhelpful
Domain verification is an absolute nightmare
Pros
The prices seemed really good! Was excited to try them out and compare them to some of the bigger providers
Cons
You cannot try them out until you do a verification of your domain, this includes SPF and DKIM, you must also have a live website and not use the service for unsubscribed emails (makes sense).
However verification takes 24 hours on average, to top it off you wont get clear answers on why you are denied and basically go back and forth between their verification team who replies every 24 hours.
In the end I was rejected due to my business type (a software company with a multi-tenant environment). I'm not sure on all the details on why this is a problem because I only got a 2 sentence reply with no further explanation.
Overall I invested probably a solid 6-8 hours into this, and delayed my development team from looking at other integrations. Not sure how much time value was wasted here but enough to leave a sour taste in my mouth.
Basically if you signup, just know you might get rejected and waste a good amount of your time. At the end of the day we'll be going with a larger provider, they may cost more but honestly its worth it to avoid the stress.
Advice to management- there has got to be a better way to do things. Learn from the big guys, change your processes. You'll have happier clients and more free time for your support team.
It was fine for a time until our loads became drastically larger. We knew who we'd be sending to and that they would expect notifications for informative purposes.
We ran into an issue when our email numbers jumped. We asked for quick response and correction of the issue but didn't see a resolution for over a week. Even after that, we didn't get an answer on the cause of the failure for another week after that.