Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Mental Health Care
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic and easy to customize tool
Reviewed on 2020-08-25
Pros
Freshcaller has been a fantastic tool to respond, monitor, and track our customers issues and requests.
Cons
Not really anything - except maybe that we had to request some countries to be whitelisted for calling, after finding out that those were not set or available to us per default.

- Industry: Real Estate
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Best PBX software for affordable price
Reviewed on 2019-01-31
Pros
- best software to handle all you call support.
- Easy to use and the dashboard gives overall status of all the calls and queries
- Using local phone numbers for the calling is one of the superb features
Cons
- More integration is needed to export the data between multiple systems
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
They don't care if you are unable to use the service or do business.
Reviewed on 2019-10-29
Pros
You might go a few months without experiencing some sort of technical issue or complete service outage.
Cons
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support.

- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It takes about 5 minutes to setup
Reviewed on 2019-04-04
I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.
Pros
The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.
Cons
I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.

- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Service Made Easy
Reviewed on 2019-10-10
After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier
Pros
1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features
2. Get entire call history with cost and recordings
3. Cost effective compared to larger companies
4. Seamless integration with all products
Cons
Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue
- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to setup , good reporting
Reviewed on 2019-12-03
We needed a call solution for international numbers and found the call flows easy to setup and route to the correct landlines/mobiles/Freshdesk agents. It is great to be able to record calls and store voicemails in our ticketing system in out of office hours. As international numbers became harder to retain without having business addresses in these countries, we have had to reduce our coverage of unique numbers per region. At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.
Pros
Looking at reports is simple and the insights to calls received/costs/agent performance can be fairly extensive. Understanding the rules/call flows setup can also be reviewed fairly easily.
Cons
The integration with Freshdesk is not as close as we originally expected when subscribing. It does undergo improvements every so often but our ideal solution would be more seamless than it is at present.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Freshcaller is the ticket to setting up your service program
Reviewed on 2019-12-02
We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning. We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.
Pros
It interfaces with Freshdesk and captures all the call volume. It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.
Cons
The app had some bugs in the beginning but those have been flushed out. The customer service is actually really attentive and they take their product serious.
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Other for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very bad support!
Reviewed on 2021-02-11
Pros
nothing. first time i tried to use the system was out of service, second time the usability and support was terrible
Cons
everything.
Incredible how a company focused on customer service can have such a bad support for their costumers.
- Industry: Management Consulting
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We use it as online calling solution.
Reviewed on 2018-03-30
Easy to set up online phone that works greatly with Freshsales.
Pros
We don't need a full online solution for online calling, as we use it from time to time. As we use Freshsales, and they offer option to buy a online phone, we use it. It works and prices are quite close to Skype business.
Cons
They offer online phone numbers not in all countries. So, if you need a telephone number in country they don't offer you have to buy another number from another company - not very convenient.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use business phone line
Reviewed on 2019-11-22
It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.
Pros
It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).
Cons
The app has a couple bugs, first with it not automatically turning off the screen when held to the face like other calling apps, and second with the call controls (like mute) disappearing in the middle of a call.
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to operate
Reviewed on 2019-12-30
Pros
It is easy to operate and set up callflows, business hours, etc.
Cons
That it does not offer all kinds of phonenumbers on the markets we use freshcaller.
- Industry: Nonprofit Organization Management
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Too many features
Reviewed on 2019-12-12
Our advisory service uses Freshcaller to reach the customers, when they have called us and their service demand has been locked in our Fresh desk system.
Pros
Our service team can contact and call our customers by the system and not use their own phones and phone numbers.
Cons
On user level system is complicated when it is combined to Fresh Desk Mint version. Using earlier versions the usage was more simple for my team. The system does not recognize phone numbers and produces tickets on every call also when the same customs calls again during the same service time.

- Industry: Investment Management
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Technology is fine. Customer support is not
Reviewed on 2019-06-04
We are using FreshCaller as our primary phone line for one of our software products.
Pros
User interface is intuitive and easy. Call quality is great, never had any bad connections with poor audio quality.
Cons
There isn't a customer support phone number. No chat system for support either.
We also use FreshDesk and there is a support chat for that. The support staff for FreshDesk is friendly and supportive so I'm not sure why FreshCaller support is so lackluster...
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Increase the quality of customer service
Reviewed on 2019-04-19
Pros
The dashboard, feedback and ability to review calls after they happen - along w notes that can be added help to increase the quality of our customer service team allowing them to ability to review and provide feedback in an easy manner. Regardless of tech ability, our team is able to use this service with ease.
Cons
The only drawback is the difficulty in setting up an IVR for holidays is a little bit tricky - but the capability still exists.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Crashes, dropped calls, and lost voicemails
Reviewed on 2019-04-01
Not a good experience, it needs updates, and bug fixes.
Pros
It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms
Cons
It frequently drops calls, crashes, and loses data. It's extremely frustrating when on important support calls. Every now and then it will be unable to find a phone number and not allow you to make a call until after you reboot the browser.
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
used for conference calls
Reviewed on 2018-03-07
Pros
we have used this system for conference calls of agents that are all over the country. very easy to download and join calls
Cons
a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
Response from Freshworks
Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Freshcaller for SMBs
Reviewed on 2020-07-30
I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.
Pros
Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.
Cons
Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.
- Industry: Construction
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A Solid VOIP Product
Reviewed on 2020-08-28
Overall it does what i need - it breaks rarely and it was easy to setup. Cant complain too much about monochrome features
Pros
Setup is easy and works with little effort. Support is absolutely fantastic.
Cons
Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.