--- description: Detailed reviews on Smartlook based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Smartlook with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartlook Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Web Analytics Software](/directory/109/web-analytics/software) > [Smartlook](/software/108697/smartlook) # Smartlook Canonical: https://www.getapp.ca/software/108697/smartlook Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/108697/smartlook?page=2) > Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. > > Verdict: Rated **4.7/5** by 136 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Smartlook 1\) UX specialists need to find out areas in your website that can be optimized to improve conversion rate of visitors. CRO and UX specialists can use Smartlook to find friction in conversion paths by utilizing user recordings and funnels. For example by creating a funnel of a checkout process and filtering out customers that dropped off right before placing an order. Insights from these recordings provide information on what to improve on the website to increase conversion rate and UX. Feature: Conversion funnels 2) Customer support team struggles to keep up with and verify reported issues. Customer support representatives can take advantage of Smartlook by watching recordings of customers to validate reported issues. Thanks to user identification feature in Smartlook support reps can check what exactly was customer doing right before reporting an issue. This way they can quickly understand the problem and help the customer faster. Feature: Always-on visitor recordings 3) IT group is on a bug hunt to find out what’s causing all those system hiccups and glitches in your application. Quality assurance teams can use powerful Smartlook filters and find recordings with JavaScript errors. These recordings reveal bugs which users encountered without the need for complicated and lengthy bug reproduction. This saves the time of both developers and testers. Feature: Automatic event tracking (JS errors) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 136 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: 3,000 sessions/month Pro: 200,000 sessions/month Ultimate: 1,000,000 sessions/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Hong Kong SAR China, Hungary, Iceland, India and 29 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Application Management - Audit Trail - Behavior Tracking - Behavioral Analytics - Cohort Analysis - Collaboration Tools - Conversion Rate Optimization - Conversion Tracking - Customer Activity Tracking - Customer Experience Management - Customer Journey Mapping - Customer Profiles - Customer Segmentation - Dashboard Software - Data Coding - Data Storage Management ## Integrations (21 total) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Web Analytics Software](https://www.getapp.ca/directory/109/web-analytics/software) ## Related Categories - [Web Analytics Software](https://www.getapp.ca/directory/109/web-analytics/software) - [Website Monitoring Software](https://www.getapp.ca/directory/113/website-monitoring/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Reporting Software](https://www.getapp.ca/directory/931/analytics-reporting/software) - [User Experience (UX) Software](https://www.getapp.ca/directory/1287/ux/software) ## Alternatives 1. [Lucky Orange](https://www.getapp.ca/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.getapp.ca/software/101789/hotjar) — 4.6/5 (539 reviews) 3. [Microsoft Clarity](https://www.getapp.ca/software/2051298/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Tableau](https://www.getapp.ca/software/90797/tableau-software) — 4.6/5 (2348 reviews) 5. [Mouseflow](https://www.getapp.ca/software/91246/mouseflow) — 4.7/5 (122 reviews) ## Reviews ### "very useful tools" — 5.0/5 > **Simone** | *December 4, 2018* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: thanks to smartlook I can see the behavior of users who visit my site and understand what to improve. Understanding user preferences allows you to make more sales and improve the quality of your site. I recommend it to everybody > > **Cons**: in reality for now there is something that I do not like in particular, I have not yet understood how to use the funnel but with a bit of detail I will understand this too > > I have an ecommerce of clothing and we did not realize that users got tired because the purchase process was long. We have shortened the buying process and increased sales ----- ### "Agile and easy to use" — 4.0/5 > **Verified Reviewer** | *November 7, 2022* | Sports | Recommendation rating: 8.0/10 > > **Pros**: Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort > > **Cons**: Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis ----- ### "I'm not with a good (or bad) experience, because Smartlook doesn't work in Wix Plataform ='(" — 3.0/5 > **Giovanni** | *July 25, 2017* | Civil Engineering | Recommendation rating: 10.0/10 > > **Pros**: Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him. > > **Cons**: The platform should work in Wix Plataform, for I use it. Please, add this feature \<3. I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics. Thus, I would to see Smartlook working in my website. > > None, yet ='( ----- ### "Using this tool is a breeze, and it provides helpful suggestions" — 4.0/5 > **Verified Reviewer** | *April 30, 2022* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: When you're trying to get a better understanding of a new feature, recordings come in handy. Using Smartlook's many filtering options, we can quickly locate what we're looking for. It's also critical for future development to keep an eye on how customers go through funnels. > > **Cons**: Some features of Smartlook irritate me, such as the inability to compare A/B test heatmaps and recordings on the same map or video. Having the ability to filter recordings and heatmaps through Google Optimize would be quite beneficial. > > To learn more about how our customers use our websites, we employ Smartlook. We can track visitors' actions with the help of Smartlook in a way that we can't achieve with other analytics solutions. In other words, we now know how to improve the user experience. Smartlook helped us discover what issues our customers were having as they completed the checkout process. As a result, we saw an increase in our website's conversion rate. ----- ### "Discover how your users browse your website." — 5.0/5 > **Verified Reviewer** | *May 9, 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Smartlook is a great tool that helps to know how users use your web page. Smartlook records videos of how users navigate, giving you basic information such as what browser you use, the country of origin, the device ... Thanks to these recordings you can discover possible improvements or failures in your web page. You can understand better because users can not complete a process and work to give them a better experience. In addition to the recordings, in Smartlook you can create heatmaps and funnels to have a better control of objectives. > > **Cons**: In the SPA web pages the heatmaps do not work correctly. In addition, by default the CSS cache is activated and if you make changes to your web page it takes time to update them, because of this, you may be watching recordings that apparently have errors but in reality it is the fault of the cache. > > I activate Smartlook on my website once a week to collect hundreds of videos and review them during the week. In this way I discover possible failures or improvements and apply them. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/108697/smartlook?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/108697/smartlook) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data