TeamUp Reviews

TeamUp

4.8 (326)
The best management software for fitness businesses.

Overall rating

4.8 /5
(326)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support Software
4.8/5

99%
recommended this app
Sort by

326 Reviews

Jean
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thoroughly recommend

Reviewed on 2022-04-05

Team Up helps manage my administration time by doing most of the work for me.

Team Up helps manage my administration time by doing most of the work for me.

Pros

The integration process was made easier with the fantastic assistance of the support team who were always available to help. The system works well. Team up continually work to stay up to date and have integrated Zoom and On demand video service in these last few years which have helped enormously.

Cons

Possibly a class swap option within the courses.

Joshua
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Wouldnt Have Grown Our Business Without TeamUp

Reviewed on 2022-11-15

Very good, the new features over the past few years has massively helped us grow our business

Very good, the new features over the past few years has massively helped us grow our business

Pros

The ease of use for our members, the way you can analyze business metrics.

Cons

It would be great if it was easier to amend membership pauses

Alternatives Considered

Mindbody

Reasons for Choosing TeamUp

GoTeam Up was much cheaper and simpler to use.

Switched From

Mindbody

Reasons for Switching to TeamUp

Better value and easier to use for members
Emma
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Evo Fitness

Reviewed on 2022-04-06

Pretty good

Pretty good

Pros

I like mostly that it’s Easy access to members & their details.

Cons

I dislike that You can’t stop a member purchasing a membership

Victoria
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software with so many powerful business tools

Reviewed on 2022-04-13

Very good - I'm glad my web designer found Team Up
much better than using a manual spreadsheet!

Very good - I'm glad my web designer found Team Up
much better than using a manual spreadsheet!

Pros

This product is so easy to use. it is almost a "plug in" and use piece of software. Having said that, because of it's vast functionality (which is brilliant) it can get a bit confusing sometimes if you forget your way around the software. I do find myself going round in circles, but I get there in the end.

It does everything I need it to and more. I do feel like I only use 30% of the software's capability.

Every time I have needed assistance, it is easy to reach out to someone who can guide me through my problem. This is so important as the software is so vast, I sometimes need help making the most of the functions.

Cons

As I am a small business the cost is what causes me most pain. I have 15-30 active users, and feel that the entry level price of £49 is a lot for me, considering that my business is at the size where I only really need to use 50% of the whole functionality.

If there was a smaller fee, which allowed a more basic functionality, perhaps at a lower scale of what is currently offered, I would be super happy.

Ideally for me, as a sole trader, with no employees, I do not need the functionality for multiple teachers and embers of staff.

Alternatives Considered

Momoyoga

Reasons for Switching to TeamUp

because I wanted to keep my customers using and visiting my website. other products would direct my customers away from my website and to a parter website.
Becky
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Makes my life so much easier!

Reviewed on 2019-11-29

Pros

I love how easy it is to use. And if I ever do get stuck on something the telephone support team are super friendly and helpful.

I also appreciate how quick it is to set up and get going.

Cons

I actually can’t think of anything I dislike about the software.

Alternatives Considered

Fresha and Sign In Scheduling

Reasons for Choosing TeamUp

MINDBODY took so long to set up and seemed really complex and expensive for what I needed it for.

Switched From

Mindbody

Reasons for Switching to TeamUp

I was recommended TeamUp by at least 3 people who I trust.
Karl
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Team Up Review from KDFSC

Reviewed on 2019-09-11

Its great! Just get it :)

Its great! Just get it :)

Pros

It's awesome, so easy to use and manages everything I need. support is fantastic and the whole system just saves me so much time and stress.

Cons

the one thing I would say is the "active clients" section could be more accurate

Alternatives Considered

Mindbody

Reasons for Choosing TeamUp

Glofox was in meltdown

Switched From

ABC Glofox

Reasons for Switching to TeamUp

Was recommended by a business professional and I spoke with the support team who convinced me it was the best solution. Which it was :)Thanks guys!
simon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I would not switch from Team Up

Reviewed on 2022-11-29

Team up allow bookings to be made easy for clients and allows me a regular monthly income, so I...

Team up allow bookings to be made easy for clients and allows me a regular monthly income, so I know how my finances will look. The support staff are very helpful and the automated emails to send to clients saves me hours of work.

Pros

When I first joined up, I was really satisfied with the high level of support from Team up. They were quick to respond to my questions and really helped me to start things going. I love the simplicity of the app and so do my clients.

Cons

It would be great if Team Up could have a texting service as well as email. Sending online birthday, holiday and christimas cards would be great extra add on.

Alternatives Considered

Mindbody

Reasons for Choosing TeamUp

Bookwhen were limited in what they could offer and didn't provide a monthly payment service for clients.

Reasons for Switching to TeamUp

It was easy to use and I didn't need all the features mindbody had.
Ian
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy to use even if you’re not an expert.

Reviewed on 2022-11-29

It is really good for getting my clients to sign up and pay for classes easily and efficiently.

It is really good for getting my clients to sign up and pay for classes easily and efficiently.

Pros

The customer service is fantastic and generally very quick. They were really helpful when I was moving from another platform and are still really helpful with any problems I might have. It is really simple to use. I can put clients on a register very easily and create ongoing reservations

Cons

You can only contact clients via email. A text service would be brilliant. There isn’t an app but you can still use it on your phone

Sophie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bootcamp

Reviewed on 2022-11-15

Really great, super helpful when I have any questions.

Really great, super helpful when I have any questions.

Pros

Super simple, free app for members and they can book and cancel on their end. Dashboard is easy and I can change things on the back end.

Cons

Wish there was a push notification to the app and not just the mass email - incase of class changes etc

Alternatives Considered

ABC Glofox

Reasons for Choosing TeamUp

Old membership platform was terrible, always missing members and actions weren’t done so I lost money

Reasons for Switching to TeamUp

Cheaper
Ludovic
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great tool for a gym

Reviewed on 2022-12-01

I win time, i pass less time on laptop and more time with client or managing my employees My...

I win time, i pass less time on laptop and more time with client or managing my employees My clients are happy and the boxmate add-on will be a great evolution for us and our clients.

Pros

For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity

Cons

billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this time we pay an other software for that (difference VAT for different product and billing modification, and simplicity= time winned so more time with client so better service)It could be awesome if caisseenregistreuse.fr could be synchro with teamup. appointments add-on : i tested it and not satisfy, pt reservation, and evolution/modification of the schedule is complicate and too long to fix it. Why not like the principal schedule mode?

Natalie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Worth the money, easy to use and such a time-saver!

Reviewed on 2022-11-29

I absolutely wanted a system which would eliminate all the paperwork and provide a secure service...

I absolutely wanted a system which would eliminate all the paperwork and provide a secure service for my clients to book in. Easy to use and customisable, Team Up means my business looks professional from the start of the client journey. I am starting to make far more use of the reports features, tracking the growth of my business as I add more products.

Pros

The ability to have a waitlist. As my classes are small a waitlist is an essential feature. The cancellation policies are clear, maximising my attendances.

Cons

Some features feel clunky although a much smoother experience with recent developments

Alternatives Considered

Gymcatch and Bookwhen

Reasons for Switching to TeamUp

Waitlist options, professional appearance and ability to customise
Hazel
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Brilliant software

Reviewed on 2022-11-29

Pros

I used to use Gymcatch. Several times a week I had complaints from clients because the Gymcatch wasn’t working. Since moving to TeamUp, I’ve not had one query or complaint about how to use it. It’s brilliant! It just works! I can rely on TeamUp to collect direct debits, manage bookings etc. Saves me a lot of time.

Cons

It’s expensive. But within 3 months of using it I’ve filled up all my class spaces which has more than paid for the additional cost.

Ross
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Fitness review

Reviewed on 2022-04-07

Neutral, had the costs been more reasonable my opinion and likelihood to recommend would be higher

Neutral, had the costs been more reasonable my opinion and likelihood to recommend would be higher

Pros

Modern and user friendly. Support team transition was very good.

Cons

It's at the upper end of costs and not a cheap product for start up businesses.

ben
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2022-11-22

Great experience and allows me to take bookings and payments with ease

Great experience and allows me to take bookings and payments with ease

Pros

Ease of use for both user and provider.

Cons

Support is poor as it is difficult to get answers to questions but once answered the issues are resolved quickly

Alternatives Considered

Mindbody

Reasons for Switching to TeamUp

price, at that point I did not need a very integrated service (I also knew [SENSITIVE CONTENT])
Claire
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Saves Time, Money and Stress!

Reviewed on 2020-01-24

Incredibly good - the support is amazing with progressive development, working in tandem with their...

Incredibly good - the support is amazing with progressive development, working in tandem with their clients.

It looks good and when you know which features you want to use, it is straight forward.

Pros

Using TeamUp removes the emotion and stress of having to chase clients for payment, not to mention the time required to do so.
It means my relationship with the client is maintained, less time on admin, less financial accounting (I only account 3 x per year now instead of every month)
I can spend more time do what I love - teaching and growing my business.
Also, last-minute cancellations are paid for without any questions!
I can keep all client notes for the classes in one place, so any other teachers covering can easily track any issues they need to contend with in class.
Being able to take registers in class saves time and costs.
TeamUp are continuously developing and working with their client's needs, I'm always impressed by this.
The customer service is 2nd to none.

Cons

It's not so easy for clients to sign their selves up if there are multiple classes and memberships to choose from, but this may be the generation of clients I deal with! Plus the pro-rata amount that automatically bills if they do set their selves up doesn't fit into my payment model. So, I still tend to this.
TeamUp fits into 80% of my business model amazingly well and has made me change the way I work for the better. The 20% that doesn't fit in has to be worked on manually still.
It would be ideal if the reporting would show 121 clients that they are being billed for classes that fell on xxx date so they can account for it.
The Direct debit model fits in perfectly for business running continuously, I run for 12-14 week blocks, across 35-38 weeks of the year, which means clients who leave have to be balanced with a small amount outstanding either way.
I'd love to use the class swap feature but it's not configurable for my 12-14 week blocks.

When booking themselves into summer 'flexy classes', it would be ideal if they can add multiple classes to a 'basket' and then pay at the end.

None of these points are about 'not liking the software' But points that would make it even better for my business.

Si
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great tool for managing a fitness business

Reviewed on 2022-04-08

It has removed the human element and error from the booking process. It means that payments are...

It has removed the human element and error from the booking process. It means that payments are taken with no user input and no chasing required, it also means that late cancels are charged and no difficult conversations have to be had with clients. It very quickly pays for itself in that regard.

Pros

As a personal training company, TeamUp was a game changer. Versus all the other products that I trialled, this was the simplest to use, easiest to set up and much more cost effective than the other systems. The support is great too. I cannot recommend this highly enough.

Cons

In the earlier days when there was less functionality, it was more of a problem but now its fine. Possibly the aesthetics could be improved if I am being pedantic.

Alternatives Considered

ABC Glofox, Wodify, Mindbody, ClubRight and PTminder

Reasons for Switching to TeamUp

On balance it was the best product.
Amber
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great software with excellent customer support

Reviewed on 2022-11-25

Really positive - has streamlined class management for sure.

Really positive - has streamlined class management for sure.

Pros

Honestly the best thing about TeamUp is the amazing customer support. Any time myself or a member has had an issues, somebody has been on the end of the phone to get it sorted. I also find it very user friendly and like that new features get rolled out.

Cons

With class packs, if a member goes in and books all their sessions up front (e.g. they buy a 10-class pack and register for 10 classes), they have no way of knowing when they have used those sessions up i.e. there is no prompt. Obvioulsy they can (and should) go in and check their profile, but most people don't. And in my experience some people are quite bad at remembering to check these things and then just rock up to classes, sometimes without a valid membership. It would be great if, on the date of the last usage, they get sent a reminder that their pack has now been used up. I know that there are automated emails if somebody's unused credits are about to expire, but nothing for if their membership has actually run out.

Zoe
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Team Up is an integral customer management tool

Reviewed on 2022-04-10

The experience is positive - simple to use for myself and the coaches. It does everything I need it...

The experience is positive - simple to use for myself and the coaches. It does everything I need it to do with our limited membership of 50.

Pros

Team Up is easy to use, to navigate around, to run reports and to manage income. It links with Zoom for online sessions. The Customer Service team are very helpful and knowledgeable. The chat function works well. As a scheduling system it is easy for our members to use too and to have on their home screens to access simply.

Cons

It works well for what I need it to do on a laptop. However It occasionally doesn't load from my mobile home screen.

Lee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

User friendly software

Reviewed on 2022-11-17

I have used teamup as an a business for 6 years, it does everything I need it to and makes the...

I have used teamup as an a business for 6 years, it does everything I need it to and makes the administration of payments, memberships and class registration so much easier. It's easy to use at the both the back end of the system and as the user.

Pros

easy to use, not over complicated. The customer service and support is excellent.integrated easily with my word press website.I only use a fraction of what the software is capable of doing but it is does everything i need it to

Cons

It would be nice to have additional features to store clients programs but not essential

Alternatives Considered

My PT Hub

Reasons for Switching to TeamUp

was recommended to me
Lucy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best booking system!

Reviewed on 2022-11-22

I used TeamUp before the pandemic but I was so glad that I already had everything in place when...

I used TeamUp before the pandemic but I was so glad that I already had everything in place when Covid happened. TeamUp was without a doubt the best system to be using during that challenging time: the way they quickly integrated Zoom meant I wasn't manually sending out Zoom links to members. They also sent regular updates with helpful tips and ways to keep my business running.

Pros

The customer service is second to none and the members find it easy to use.

Cons

Sometimes setting things up is challenging but the team are always on hand to help and test things!

Alternatives Considered

ABC Glofox and Mindbody

Reasons for Switching to TeamUp

Lots of recommendations
Lele
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I like TeamUp

Reviewed on 2022-11-15

Overall, I like it, I like the adjustable pricing a lot, and that my clients find it easy to use.

Overall, I like it, I like the adjustable pricing a lot, and that my clients find it easy to use.

Pros

I like that it’s customizable and easy to use, for me and my clients.

Cons

Invoicing and conversion of payment. Course registration and removal of clients, or change in payment selected by clients for the course

Jane
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent software

Reviewed on 2022-04-11

The experience with Teamup has been very good, we couldn't live without it now. I estimate it saves...

The experience with Teamup has been very good, we couldn't live without it now. I estimate it saves me at least 10 hours a week in admin, and it streamlines our financial management.

Pros

Saves me so much admin time dealing with class bookings. The implementation was very easy too and well supported throughout. You can see the creators of Teamup have experience in running this type of business as the software has all the features I need as a business owner to both streamline my admin and manage the business financially.

Cons

Nothing major I can think of. The integration with mailchimp is a little clunky and I know some customers have found the trial session widget a bit difficult to use.

Richard
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Saves Time and Removes Stress

Reviewed on 2019-11-03

Wonderful, I love it, a real game changer.

Wonderful, I love it, a real game changer.

Pros

Wonderful, I love it, a real game changer. "It makes life so much easier for the management team, the fitness instructors and the members, and it saves us time (and money) and removes stress x"

Cons

If a customer unregisters themselves from classes they do not show up on the slipping away report. On occasion this means that members can slip through the net(and end up leaving) and we have been unaware they havent been in as they dont show up on reports.(as they are constantly unregistering themselves, and not showing up on late cancellations or no shows reports). If we could have an option for "dormant" members, who are paying but not coming in and are unregistering, that would be the final piece in the puzzle for me. I was shown a way i could do this by tech support but it involved lots of spreadsheets and messing around, and a manual check almost. Thanks

kate
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

More functions and discount vouchers

Reviewed on 2022-11-30

Pros

I like how universal and common team up is, most customers are very farmiliar with it. I love how staff and instructors can easily access their class information

Cons

There needs to be a duplicate course/class option to make timetabling for subsequent months better. Discount vouchers don't work well. They don't work at all on drop in classes and vouchers worth more than the value of the course are impossible to redeem the full amount on.It would be good if customers could buy multiple tickets etc too.

Katie
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A life changer

Reviewed on 2019-11-09

They were very helpful and reassuring when I first decided to sign up. They spoke of their...

They were very helpful and reassuring when I first decided to sign up. They spoke of their experience with other people in my industry who use Team Up. Any time I’ve had a problem or not known who to do something they have been great at sorting it.

Pros

Easy integration on Wix or Word Press
Simple to use as a business
Looks good to users

Cons

An app would be good to make it even more user friendly

Alternatives Considered

Mindbody

Reasons for Switching to TeamUp

Cheaper Easy to use