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83 Reviews
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Lots of data to use!
Reviewed on 2019-11-13
I like to identify certain customer groups to send out new information and adds to. Its nice to...
I like to identify certain customer groups to send out new information and adds to. Its nice to filter to specific criteria.
I need to get better and learn more about all the financial tools to help monitor my business P&L.
Pros
There is so much data and reports that can be run. Lots of good information. Easy to obtain existing and recurring data about customers.
Cons
Need a bit of time to create templates and report settings.
Response from Better Software
Hey Mark!
Thanks for taking out time to write us a awesome review.
We are happy you appreciate the availability of good quality data and reports on our software. It is always our desire to provide great tools for your decision making.
Please let us know via BPro chat, if you need any help with the reports or anything else. We are always happy to help.
Thank you once again!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best customer service ever!
Reviewed on 2022-04-28
My overall experience with this software is fantastic.
My overall experience with this software is fantastic.
Pros
I appreciate all the customizable parts of the softward, but the staff of BPro is by far my favorite part of using it. They are very attentive and always helpful.
Cons
There are a few times when what I want it to do to help me work most efficiently are not available.
Response from Better Software
Wow! Thank you for this amazing review. We absolutely love hearing comments about our great customer support.
- Industry: Veterinary Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Rip Off- Talk you into the functions that work then no return of money even if you can't use...
Reviewed on 2016-12-14
This company was lovely to work with up until they took my deposit. As soon as money was in hand...
This company was lovely to work with up until they took my deposit. As soon as money was in hand and we were actually using the system. Come to find out it is NOT efficient and was actually adding more time and steps to our already outdated process. They promised a refund which they never gave. When I disputed the charges they fought them. Horrible experience!
Pros
There were great email features
Cons
We couldn't schedule appointments for the first month of having service. The scheduler doesn't allow you to schedule continuous appointments for multiple days at a time it also won't allow you to do it under different categories unless you go into each field individually and schedule it day by day.
Response from Better Software
Aw Snap! Sorry Mellisa. We hate that we didn't make you happy. Thank you for your feedback. I'd like to take this opportunity to respond:
1. The calendar you were using in June and July was completely re-done in August of this year has received great feedback.
2. I know you were extremely keen to get started with the system but we did have a delay with receiving your customer and product templates. We have invested in new tools including a two-way sync with QuickBooks.
3. It's important for us to provide our customers with support from a real person which also has a direct cost. We delivered 2 awesome one on one training sessions as well as phone and chat support.
4. We communicate our refund policy in several places because we want to be as transparent as possible.
I am sorry that you had a poor experience and we will use this feedback to make our experience better. Feel free to reach out to me directly!
Thank you,
Ben Syme
[email protected]
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Franchise User of this software
Reviewed on 2022-04-26
Fantastic experience.
Fantastic experience.
Pros
The Support! I was able to learn the system and when confronted with problems, the service was fantastic in problem resolution!
Cons
Sometimes it is hard to find certain functionalities.
Response from Better Software
Hey Shawn, Thank you for this amazing review. We take great pride in our customer support. If there is anything more we can do to improve our system please feel free to reach out to me.
Than you.
Doug McGregor
Managing Director
[email protected]
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great company to work with.
Reviewed on 2019-11-12
Great company to work with.
Great company to work with.
Pros
They respond quickly to any issues to might arise and always are there to hep problem solve should anything be needed.
Cons
With being a small company they don't have everything figured out, but they honestly try to figure it out as fast as they can and they are devoted to becoming better every day.
Response from Better Software
Hi Dave!
Wow, we really appreciate your support and taking the time to provide us with your great feedback.
We are glad you enjoy our awesome customer service. We always try to go the extra mile for our clients and help improve their day to day operations in any way we can.
Thank you for letting us be a part of your journey!
Please reach out to us via BPro chat if you need anything.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Upgrading my customer relation management software.
Reviewed on 2016-05-31
I recently selected Bpro by the "Better Software Company". After many hours of testing different...
I recently selected Bpro by the "Better Software Company". After many hours of testing different CRM products available on the market, I found the software to be almost seamless in its function across different devices we use in the office or in the field. Most OTHER products tested had very limited access or functionality on mobile devices. With Bpro all the power and features available on a desk-top browser, are fuctional and accessible from almost any device you want to use. The ability to control levels of access by user was a feature not all products offered but is available with Bpro. The ability of the software to link to my Quickbooks accounting software has been huge time saving feature. The software flows logically and is a simple tile driven interface.
My personnel had no problem implementing the new software and switching over from old CRM. The software is extremely flexible and customizable as well. To make a long story short this is a well designed complete package CRM at an excellent price point.
Sounds great right! Well it only gets better...After a month now we have the system working seamlessly and it would not have happened with out the outstanding 5 star service and support offered by the team at "The Better Software Company". My expectations for the level of customer service I receive is already ridiculous but I have been blown away. The team at "The Better Software Company" have been, and are available almost 24 hrs a day to help us through this transition. They have literally change the way I view customer service I provide to MY customers.
If you are looking for the right software to help manage your company operations, you found it!
Response from Better Software
Wow Manuel!
Thanks for writing us this awesome review.
We are so happy you love the various features of our product and consider it "a well designed complete package CRM at an excellent price point".
Thank you for calling out our amazing customer support team. Our goal is to deliver the best customer experience in the industry and the fact that you called us "5 star service and support" makes us feel like we meet this standard.
It is great working with you.
Thank you once again!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good Software
Reviewed on 2019-11-18
There is a level of automation that has helped out a lot.
There is a level of automation that has helped out a lot.
Pros
The interface is clean and easy to read and understand. It runs smoothly for me, I never get lag or any other interruptions. I love the customer service. They are always very helpful and responsive. They are not 24/7 which has been annoying.
Cons
Some of the ease of use features are lacking. There are sometimes a lot of clicks of the mouse.
Response from Better Software
Thank you for taking the time to write us a review Ben!
We are glad you like the functionality of our software. We are even more delighted that you love our customer service for being helpful and responsive. We always strive to provide the best customer experience in the industry.
I am sorry you do not find some of the features you want. Please feel free to jump in on BPro chat to discuss these features. We are continuously making updates to the software.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Great Great! Give them all the stars
Reviewed on 2019-11-13
Pros
I love everything about this software. We moved from another software that was super hard to use and not a single person was there to help us. With The Better Software Company there is always someone there to help us with any questions no matter how big or small. It's user friendly and there are videos to watch if you need help. They are always striving to make it even better and have webinars to show you the new cool stuff!
Cons
There isn't anything I can complain about with this software.
Response from Better Software
Hi Rebecca!
Wow! We really appreciate your support in taking the time to provide us with your awesome feedback.
We are very happy that you love everything about our software and our customer support, including the learning resources we make available to users to improve the overall experience.
We will always do our best to continuously improve our system with even more cool stuff :)
Thank you once again!
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Software
Reviewed on 2020-03-06
Pros
They were very helpful setting up the program to run with our system we had in place already. The inventory part of the program is great. And it's very easy to use.
Cons
Sometimes the reports can be a little confusing to figure out which ones to use for what.
Response from Better Software
Hi Meaghan!
Thank you for writing us this great review.
We are happy you find our product to be a "Great software" and our team, very helpful in setting things up for you.
Our goal is to create the best customer experience in the industry and all our activities are geared towards this.
We will love the opportunity to connect with you and provide clarity to any reports you may find confusing.
Please feel free to check in via chat if you need anything.
Once again, thank you Meaghan!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good product
Reviewed on 2020-03-06
Staff is extremely helpful. I think the product is good and gets the basics done. I would just...
Staff is extremely helpful. I think the product is good and gets the basics done. I would just like a little more usability as it can be a bit choppy at times getting through things, especially reporting.
Pros
I like the calendar feature, the ability to punch in and out of jobs, and all the detail it gives on a customer.
Cons
Reporting. I just thing there should be a custom report feature where you can pull exactly the fields you are looking for. Commission report is still a bit of an issue getting it to be 100% accurate at the end of the week.
Response from Better Software
Hi Dean and thank you for writing us a good review.
I am glad you like our features and find our support team extremely helpful.
I am sorry you do not currently get as much from our numerous reports as you would like. We would be delighted to discuss this further with you and see how best to create that amazing experience for you on all our features.
Please feel free to chat in, so we can help to resolve any grey areas and take note of your specific needs.
We look forward to connecting with you soon, Dean!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great service
Reviewed on 2019-11-13
Overall I am very pleased with Better Software and the outstanding customer service received.
Overall I am very pleased with Better Software and the outstanding customer service received.
Pros
The software is easy to use and whenever I have a question the response is very quick. I even have had a personal phone call to answer my questions.
Cons
There is a delay with Quickbooks on line and Better Software. This is probable something that can not be improved.
Response from Better Software
Hi Joseph, wow we really appreciate your support and taking the time to provide us with your feedback.
We always try to go the extra mile for our clients and help improve their day to day in any way we can.
Our Quickbooks Online to BPro sync should be real-time. Please feel free to reach out to our amazing support team should you need any assistance with your Quickbooks sync.
Thanks again for your support!
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
It’s good software and slowly improving
Reviewed on 2019-11-13
Pros
Customer support is great. Software is getting better
Cons
I am not sure if it is how we have the system set up or if it is limitations based on our needs. BPro can be clunky and confusing. Sometime there is more than place to put information, like job notes, service notes,and customer notes. They do not tie together and this can be very confusing from a tech point of view.
Reporting should be easier. It can be hard to figure out how to get information out of the database,
- Industry: Glass, Ceramics & Concrete
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Service and Easy to Use Software
Reviewed on 2019-11-22
My experience is very good in that the platform communicates well with Quickbooks and is easy to...
My experience is very good in that the platform communicates well with Quickbooks and is easy to use.
Pros
Intuitive and logical processes and a young, cool and knowledgeable support team.
Cons
Not knowing/utilizing all of the features.
Response from Better Software
Hey Dan!
Thanks for writing us this great review.
We are glad that you are having a very good experience with our product. We are also happy that you find our customer support team young, cool and knowledgeable. We strive daily to deliver best-in-class customer experience and your comments really validate our efforts.
Feel free to reach out through BPro chat if you need anything.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Helpful
Reviewed on 2020-03-06
Very good
Very good
Pros
Customer service and it is easy to use.
Cons
A few bugs here and there but solved quickly.
Response from Better Software
Hey Wesley!
Thank you for taking the time to write us a great review!
We are glad you enjoy our amazing customer service and find our product easy to use.
We are also delighted that you find that issues raised are resolved quickly.
It will always be our goal to provide an amazing customer experience.
Please feel free to check in if you need anything!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Game Changer
Reviewed on 2017-01-24
This software has given my business a more simplified and professional way of keeping track of...
This software has given my business a more simplified and professional way of keeping track of everyday tasks. My invoices and quotes look professional and I now have the ability to follow up with clients and potential clients through email as well as creating a campaign. Everything you need to run your business is at your fingertips and I could not be happier with the decision to add this software into my business. Customer service is phenomenal and world-class. Simply put, The Better Software Company has set the standard in the industry and defines what customer service and solutions should be.
Pros
The software is easy to use and is being updated and becoming better on a regular basis. I love the professional look it gives my business and the ability to track my goals.
Cons
I don't like that I cant change my work week. My week starts on Saturday and ends on Friday. I also would like to see the customer list put into alphabetical order. The only solutions to this at this time is to filter.
Response from Better Software
Hey Art and thank you for taking the time to submit your awesome review!
It's so great to hear that you love our features, the look and feel of our product so much and consider us the "Game Changer". It has been an absolute delight working with you.
Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad to hear that you feel we meet this standard.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Liz's review
Reviewed on 2019-11-08
Overall--good
Overall--good
Pros
The customer support is amazing and the software is fairly easy to use.
Cons
I think there is a lot of information crammed in a small amount of space and wish there were pop ups
Response from Better Software
Thanks for taking the time to write us this review Elizabeth!
We are happy you called out our amazing customer support team. We strive daily to provide the best customer experience in the industry and your comments validate our efforts.
We would be delighted to followup with you to learn a bit more about your concerns on how the information appears.
Once again, thank you.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Better Software
Reviewed on 2019-11-10
Pros
I like the customer service the most the people that work there are very accommodating and patience.
Cons
I can't change the trucks and the team members by myself. It's difficult to get that past customers from the previous software off my calendar and because of theis I have to spend hours trying to delete old appointments before I can put new one appointments in the book. It takes up so much of my time. I have no control I have to ask them for everything I need.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Built for Franchise
Reviewed on 2017-04-12
Great tool for us as a franchisor and it has definitely helped our franchisees improve their...
Great tool for us as a franchisor and it has definitely helped our franchisees improve their business. On-boarding was easier than expected.
Pros
We have been using it for years and it's configurable to meet our business process and workflows.
They have a good change management team as well and they do a good job at supporting both us as franchisors and our franchsisees
Cons
To many product updates. They are rolled out weekly and I would prefer monthly
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
I absolutely love Bpro! I wish we would've found them earlier on.
Reviewed on 2017-06-14
Pros
Their customer service is AMAZING!!
The staff is very helpful and they always have a solution. Very user friendly system.
Cons
I wish that I could I see appointment information without having to click on it. Other than that I have no complaints!
Response from Better Software
Hey Shenell!
Thanks for taking time out your busy schedule to write us this awesome review.
We absolutely love you too and also wish we had found you earlier.
Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad to hear that you feel we meet this standard.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Excellent Product! Excellent Support Team!
Reviewed on 2017-09-12
Pros
The overall layout of the information on the job. Having access to the customer record, calendar and cart from one page is ideal!
Cons
Compared to what we have used before, there are too many clicks required to complete a transaction.
a minimimum requirement for an answer is not ideal .... in my opinion anyway! Hope this works!
Response from Better Software
Hey Debbie!
Thanks for taking time out of your busy schedule to write us this great review.
We are happy you find both our product and support team excellent. Our goal is to provide the best customer experience in the industry and we are glad you think we meet that standard.
Please feel free to chat into BPro support as we are always eager to help!
Once again, thank you!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
You've Got service
Reviewed on 2019-08-09
Great company. Whenever i need to learn something or...relearn something, the support staff are...
Great company. Whenever i need to learn something or...relearn something, the support staff are quick to respond and have always fixed my issue or taught me something so I don't have anymore issues.
Pros
Very easy to learn. With the New Lead function and New Customer function, it really is easy to set-up and follow through the entire work flow. From initial call to accepting payment, the system is easy to use.
Cons
Not being able to integrate stripe. That's it really
Response from Better Software
Hi Christopher!
Thanks for taking out time to write us this amazing review.
We are excited to hear that you find our product easy to learn and set-up.
We actually do integrate Stripe very well.
We are so happy for your validation of the quality of our customer service. Our focus has always been to offer the best customer experience in the industry and your remark confirms that we are meeting this objective.
Thank you once again!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Better software review.,.makes my work easy
Reviewed on 2017-02-03
Helps to have a software that does what i used 2 others to accomplish...has eased my work experience...
Helps to have a software that does what i used 2 others to accomplish...has eased my work experience..helpful company always there to support...valur for money. Helps my branding in staying professional and quick to respond to quote request and invoice revisions so easier..mobile app a plus
Pros
Ease of use..works for my business
.makes my work easier and saves me time
Response from Better Software
Hey Cathy!
Thanks for taking the time to write us this awesome review.
We are happy our product makes your job easier and saves you time.
Please feel free to chat into BPro if you need anything. We are always ready, willing and able to help.
Once again, thank you.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2019-12-21
It is easy to use and understand. Support team is awesome!
It is easy to use and understand. Support team is awesome!
Pros
Easy system to learn and use. If you need help they have a great support team.
Cons
I don't like that you cant customize layout certain pages.
Response from Better Software
Hi Holly!
Thanks for writing us this amazing review!
We are glad you find our product easy to learn and use. Thank you for calling out our awesome customer support team. We strive daily to deliver the best customer experience in the industry and your comments help us to know that we are meeting this objective.
Please feel free to chat in if you need anything!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
The Better Software
Reviewed on 2019-11-11
Pros
Simple and easy to navigate most of the time.
Cons
What I least like is when you add a new client to schedule it duplicates and adds 2 for the same job. Also when I click on calendar/dispatch I would like to go back to the current date not the whole week and keep hitting what day, if i want a different day I will click on it myself because after closing each job or what not it becomes annoying having t wait for it.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Customer Service A+
Reviewed on 2016-06-02
Switching rental software was a very scary thought after being on one platform for over 20 years. ...
Switching rental software was a very scary thought after being on one platform for over 20 years. We made the leap and have been thrilled. By far the best piece of this venture has absolutely nothing to do with the software. The customer service provided to us has been far beyond my expectations. Every single time we have needed anything we were met with an immediate response and solution. I couldn't be more thankful to the entire Better Software Team for making this transition as smooth as possible.
Response from Better Software
Hi Kevin!
Thanks for taking time out of your busy schedule to write us a great review.
We are happy to hear that you have been thrilled by us after switching from another system.
Thank you for calling out our amazing customer service team. We strive daily to deliver the best customer experience in the industry and we are glad you think we meet that standard.
