--- description: Detailed reviews on Sendbird based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Sendbird with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sendbird Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Application Development Software](/directory/370/application-development/software) > [Sendbird](/software/107565/sendbird) # Sendbird Canonical: https://www.getapp.ca/software/107565/sendbird Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/107565/sendbird?page=2) > Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s \#1 communication API platform. > > Verdict: Rated **4.2/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Sendbird Sendbird is the AI customer experience company — providing the infrastructure that powers both Delight.ai, the branded AI concierge, and the Sendbird Communication Suite, the world’s leading conversation platform for customer experience. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 31 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sendbird - **Location**: REDWOOD CITY, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Start with the FREE plan. Contact SendBird for a custom pricing model. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Arab Emirates, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Automated Responses - Automated Routing - CRM Software - Canned Responses - Chat/Messaging - Chatbot Software - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support Software - Customer Surveys - Customizable Branding - Data Modeling - Deployment Management ## Integrations (9 total) - Confluence - Google Drive - Intercom - Notion - Salesforce Data Cloud - Salesforce Desk - Sprinklr - Zendesk AI - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Application Development Software](https://www.getapp.ca/directory/370/application-development/software) ## Related Categories - [Application Development Software](https://www.getapp.ca/directory/370/application-development/software) - [Internal Communications Software](https://www.getapp.ca/directory/1267/internal-communications/software) - [API Management Software](https://www.getapp.ca/directory/559/api-management/software) - [Cloud Communication Platform Software](https://www.getapp.ca/directory/1631/cloud-communication-platform/software) - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Pipedrive](https://www.getapp.ca/software/90507/pipedrive) — 4.5/5 (3042 reviews) 3. [Callbox](https://www.getapp.ca/software/2074269/callbox) — 4.9/5 (7 reviews) 4. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Sprinklr](https://www.getapp.ca/software/100180/sprinklr) — 4.3/5 (90 reviews) ## Reviews ### "Highly Customizable" — 4.0/5 > **Mohammed** | *December 20, 2016* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: - Customizable - Constant improvements > > **Cons**: - Had too many critical bugs - Changes to software without prior notice > > What we love about SendBird is the ability to integrate it smoothly with our brand while maintaining our own identity and user experience. ----- ### "Overall experience is quite good, not have problem until now." — 4.0/5 > **Erick** | *October 14, 2017* | Photography | Recommendation rating: 8.0/10 > > **Pros**: Customer service and feature.. the SDK is quite easy to implement. The performance is good. > > **Cons**: The price, quite expensive. And the feature is quite limited for paying user. I hope I can get more MOU. > > Chatting service ----- ### "SDK for Mobile chat and integrations" — 3.0/5 > **Dheeraj** | *June 12, 2017* > > **Pros**: It provides SDK for creating one to one, and group messaging features. It provides translation as well. > > **Cons**: Not open prices as they provides different price to different customers. Some core features are missing with different platform ----- ### "Great platform to save time" — 5.0/5 > **Numa** | *December 16, 2016* | Information Technology & Services | Recommendation rating: 10.0/10 > > With SendBird, we were able to cut costs and development time by using their API. It is robust and the documentation makes it easy to get started in no time. ----- ### "Implementation on android & iOS app" — 5.0/5 > **Tom** | *June 28, 2017* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Support was awesome \! Team answsered very fast and was really helpfull. Moreover, we had some latency issues due to EMEA deployment and the tech team has done a good job to improve the quality. > > **Cons**: Maybe the SDK is a little young and some stuff must be redone (like the ability to create a user instead just login it and see...) ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/107565/sendbird?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/107565/sendbird) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data