OptimoRoute Reviews

I am a recently retired computer geek. I have done a lot of work solving problems for clients. In my retirement I decided, among other things, to drive a snow plow. :)

I was handed a textual description of my route and told to get started. With my background (Computer Science degree), I realized that optimizing the route is a typical 'Traveling Salesman' problem. It is *extremely* difficult to solve.

Before my retirement, one of the many things I would do is analyze software solutions for customers. I employed the same technique to find 'delivery route optimization' packages. I looked at many and found OptimoRoute to be 'best of class.'

o I can easily import a set of 'orders' (stops in my case).
o I can pre-assign the 'orders' to drivers and do it quickly.
o Based on my knowledge of the route, I can fine-tune the optimized route.
o The Android is map-agonistic. It uses my device's default mapping tool. In my case, due to lack of coverage and no data, I use Google Maps in Offline mode.
o Once a route is created, I do not have to re-gen it, I can copy it from day to day. This way a driver can memorize the route.
o The Support staff will actually call you to help you out. I don't think this is sustainable though. ;) Yet, this is pretty amazing.
o The pricing is extremely reasonable for a small (or even large) business.
o They're smart to push the optimization (which is seriously CPU intensive) to a server. As an engineer, this is an at-scale solution.

With any complicated software, there will always be room for improvement:

o The Online Help has some outdated examples, typos and is trailing the current feature-set. I don't think it's a big deal because they make it up with the stellar Support. But it will need to be addressed.
o The Android app should be enhanced so it can work in Nougat+ split-screen mode: Google Maps in one half of the screen / Android app in the other
o The text box when opening up a Support call does not resize - yeah, a minor issue but hey, if I'm picking on this minor issue, we know the software doesn't have major problems right???

Produces very accurate routes as well as timelines.Allows for specific scheduled appointments and routes around them.Not cost prohibitive.Notifies customers when you are on your way with realtime tracking.

I wish it had an "avoid highways" selection.

The software is easy to use, easy to set up for use with out existing software, the route planning is very reliable - cost savings from efficient route mapping, Reliable - have had no interruptions to use or crashes, support team is very responsive and helpful.

Software update notifications - I can't recall seeing any emails or notifications within the software to advise the user when there have been new features or improvements made to the software. I've noticed some changes such as the option to send routes at a specific time instead of straight away. It would be good to be given a list of patch/update changes to see if there is something new available that might be useful.

This software has solved my routing problems and greatly increased employee productivity. It's very easy to set up the routes and transmit them to employees on a daily basis. The app works great and is very fast and easy to use. The price of the software is reasonable and pays for itself with the increases in productivity. It has made my job so much easier.

We sometimes start and stop from different locations and I would like to see it easier to set start/stop points for commonly used locations. I would like to see some ability for the driver to make stop specific notes when necessary. I would also like to see the route timing schedule adjust to when the driver specifically starts their route so they know if they are on time. If they have to start a little early or a little late then the scheduled times are not as useful.

The software is very easy to implement and use. The mobile tracking element simple and effective and we had no problems with any drivers using it. The optimisation process is very fast which allows the user to create several possible what-if scenarios.

The location database is difficult to manage as it appeasr to add an entry everytime there is a slight change which leads to multiple entries for each location in the gazetteer. If you accidently copy or delete orders there is no "undo" button which can be disasterous when working to a tight schedule. We are unable to plan strategically as in our case I would need to create a large one-off schedule that would require me to add the number of drivers and add cost. As I only need to add drivers as a one-off this make it not cost effective to pay for a months worth of extra drivers. Operationally this biggest problem is hours worked does not include implant and explant that would apply to any driver. I cannot therefore use the system report to calculate hours as I am unable to add time for vehicle check, refuel debrief etc.

I appreciate how easy it is to import my locations and custom fields into the web app.

Making changes to a plan already dispatched and replotting a new route based on those modifications don't seem straight forward. Also, some functions require repeated actions when it would be nice to consolidate. Example, If you select 4 locations and try to edit them all, if you unselect them from the edit screen, you can't do anything else. You have to go back to the edit screen after unselecting them from the route and then put them on another driver.

OptimoRoute has proven to be a very versatile platform for our logistics department. The software accommodates all of our time, date and licensing constraints which was critical for our business needs. In addition to effectively managing our constraints, Optimo also manages the large volume of orders/routes we process every month. Another feature we have found to be beneficial is Optimo's ease of use. The UI is very well thought out and users can begin creating routes with very little need for tutorials.

Nothing specific comes to mind although some enhancements to the multi-user functionality are something we are looking forward to and are forth coming.

I loved that I could import the data for my deliveries directly from my website. It takes 2 steps- All you have to do is download the file from the website and then upload the file to OptimoRoute! The program then optimizes everything while allowing you to make customizations easily.

It has had a few glitches when I try to readjust routes that are in progress and drivers on the road lost their routes and had to work off of the manual sheet we print (from the program) which is handy to have for many reasons. That's only happened once... I don't' know why...most of the time it is very user-friendly.