Hemlane Reviews
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171 Reviews
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
I could not have kept costs down and realized additional revenue without Hemlane!
Reviewed on 2017-12-01
Pros
I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.
Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button.
The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good all-in-one package
Reviewed on 2023-07-14
Learning the ropes. [sensitive content hidden] has been a big help along with some of the members...
Learning the ropes. [sensitive content hidden] has been a big help along with some of the members of her team.
Pros
Can self-manage and avoid awful property managers. [sensitive content hidden] is exceptional. She’s trying to build a great team. If they drop the ball she picks it up. Top notch.
Cons
Wish there was an app for iOS / Android Sometimes non-standard issues (like pre-payment of rent) can be confusing to navigate.
Alternatives Considered
InnagoReasons for Choosing Hemlane
Property managers cost us tens of thousands of dollars through laziness and ineptitude.Reasons for Switching to Hemlane
Innago never picked up the phone to win our business. All their emails went to spam.Response from Hemlane
Thank you for your review Craig! We're happy to hear that you have had a wonderful experience with our team and have been able to save on costs for your rental business through Hemlane.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Hemlane is a good product
Reviewed on 2023-07-15
Pros
Excellent lease tracking which provides a relatively seamless way for tenants to pay electronically
Cons
I don’t like that in Financials, I can’t look at what’s outstanding for the current month without filtering
Response from Hemlane
Juan, thanks so much for your review! We appreciate the time you took to write this and to provide our team with feedback on the Financials. We look forward to continuing to improve our services with this in mind.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Hemlane is Great
Reviewed on 2021-02-11
As a multi family residential property management company Hemlane was the best in terms of...
As a multi family residential property management company Hemlane was the best in terms of features, price and functionality. The software is very easy to use and customer support was really helpful with implementation. I highly recommend for anyone in need of automation!
Pros
Online payments and online maintenance features are essential.
Cons
I wish you could target specific sites when advertising listings. Right now the software mass advertises vacancies.
Alternatives Considered
Yardi BreezeReasons for Switching to Hemlane
Price, service. Breeze and the other products we investigated had too many features that we wouldn’t use or too little. We wanted a very straight forward software and Hemlane had it.Response from Hemlane
Thanks Ross for your review and look forward to supporting you in 2021!
- Industry: Investment Management Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Hemlane Just Works
Reviewed on 2023-08-18
I've had a good experience with Hemlane and have recommended it to others. It is quick to learn and...
I've had a good experience with Hemlane and have recommended it to others. It is quick to learn and easy to bill in and out of. The higher tier packages were more expensive than I could pay for the services provided.
Pros
Gone are the days of going door-to-door accepting rent payments with online payment portals.
Cons
I wish there were pre-made leases using legally binding e-signatures that could be sent back and forth within the software portal.
Alternatives Considered
DoorLoopReasons for Choosing Hemlane
The cost of Hemlane was half of Doorloop while providing similar essentials. May switch to a real property management company soon so that I don't have to deal with lease turnovers from a separate state.Switched From
DoorLoopReasons for Switching to Hemlane
Cost and functionality from review sites.Response from Hemlane
Thanks for the review Quentin! We love to hear what has been working and what types of services our users want to have a more robust experience. With this in mind, we also provide leasing services for properties that are out of state as well!
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Superior software and support at a very reasonable price
Reviewed on 2020-05-14
My initial communication with Hemlane was with [SENSITIVE CONTENT HIDDEN] a Hemlane support...
My initial communication with Hemlane was with [SENSITIVE CONTENT HIDDEN] a Hemlane support representative who instantly impressed me with his knowledge of the Hemlane software and property management in general. Not only was he extremely helpful in answering my questions, but he also took the initiative to input my property information in order to get me up and running as quickly as possible. He continued to follow up with me until all my questions were answered and I was able to navigate the platform on my own, which did not take long. He is a valuable asset to Hemlane and I very much enjoy working with him.
Pros
1. See pertinent information about properties/tenants at a glance
2. Keeps track of financials and maintenance in real time
3. Emails updates on financials and tenant communication
4. Assists with marketing of properties
5. Relatively easy to navigate
6. Support services are awesome! Both human and web-based.
Cons
1. Extra charge for marketing rentals to some popular websites
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great long-term PM softwware
Reviewed on 2022-08-05
It makes back office tasks simple and straight forward.
It makes back office tasks simple and straight forward.
Pros
The software provides a one stop solution for property management while not adding too many other features that detract from it's effectivness
Cons
There was no one that walked me through the setup. Although it was easy, it would have been nice to be able to get a person to provide a bit of assistance to maximize the efficiencies. For example, setting up a multi-unit property into units instead of individual properties.
Alternatives Considered
AppFolio Property ManagerReasons for Switching to Hemlane
Simple and effective solution. Also, the [SENSITIVE CONTENT] set up a call to discuss with me.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
User friendly and highly efficient
Reviewed on 2019-11-13
Hemlane is so user friendly it significantly cuts down on the time I used to spend and now I can...
Hemlane is so user friendly it significantly cuts down on the time I used to spend and now I can spend more time growing the business.
Pros
I love how simple it is to use. Our tenants and owners love it as well. Excellent software!
Cons
The only con was during the transition, getting all our owners onboard. Some of them are not techy and resisted change. However, Hemlane support was tremendously helpful and make the process much better.
Response from Hemlane
Thanks Mike for your review and the Hemlane team looks forward to providing support to you and your rentals!
- Industry: Commercial Real Estate Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy and simple Process
Reviewed on 2019-10-23
Pros
I like that I can receive payments from my tenants and not be charged transaction fees.
I also can keep up with my leases in one spot I can access all tenants profile.
Cons
Some times I get lost going from one tab to another . My rep is always there to help.
Alternatives Considered
TurboTenantReasons for Choosing Hemlane
Hemlane is real estate specific and has more options to help manage properties. It saves alot of time.Switched From
QuickBooks Online AdvancedReasons for Switching to Hemlane
The option to collect rent without transaction fees- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
[SENSITIVE CONTENT HIDDEN] with Hemlane is a Rockstar!!!!
Reviewed on 2019-12-12
Love! Love! Love! If I can give 100 stars I would. Communication and trust is crucial in my line of...
Love! Love! Love! If I can give 100 stars I would. Communication and trust is crucial in my line of work and [SENSITIVE CONTENT HIDDEN] has made this process sooooo easy. He answers all my questions in a timely manner and is confident which makes me feel good. Makes me feel like I am in good hands. So far he has not disappointed.
Pros
[SENSITIVE CONTENT HIDDEN] was the primary reason why we chose the software. He has been amazing
Cons
There is nothing about the site that we do not like we love it all
- Industry: Banking
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
My Experience with Hemlane
Reviewed on 2020-09-23
I wanted to automate my rental management somewhat to improve efficiencies and have the ability to...
I wanted to automate my rental management somewhat to improve efficiencies and have the ability to onboard clients easier, automate the application and marketing processes, as well as warehousing the information and documentation in the cloud for remote access. I accomplished all those goals. It's relatively easy to learn and has good functionality. Mu experience was very good.
Pros
Cost was fair, complexity was understandable and not overwhelming for my application, it provides the desired detail and organization to assist me in managing a small portfolio of personally owned rentals. I am not using all the features yet, but I particularly like the ability to market properties from the software. It compared well in terms of cost - benefit to other products on the market.
Cons
I would like the ability to customize expense categories further for the property cash flow component, but I'm still learning and have found suitable workarounds as my knowledge of the software improves. It would be helpful if expense categories matched those on a schedule E tax form. The online application information requirements (for applicant's) is a tad weak and abbreviated, more required detail here would be helpful.
Reasons for Switching to Hemlane
Cost, simplicity, applicability to my needs, very responsive customer support with direct line to assistance.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Hemlane is a crucial "member" of our team.
Reviewed on 2023-07-14
It has been phenomenal. Really.
It has been phenomenal. Really.
Pros
User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service.
Cons
Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?"
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent product, facilitates all aspects of property management
Reviewed on 2023-06-19
This program has greatly facilitated my ability to manage property, even though when I started I...
This program has greatly facilitated my ability to manage property, even though when I started I knew little about it.
Pros
Easy for tenants to navigate. Takes care of all the aspects of the property management. Love that I don't have to deal with money. All documents in the right place. Useful for screening tenants.
Cons
Integration with Zillow could be improved. Need a mobile app for tenantsPatients can not find the property guide too easily.
Response from Hemlane
David, thanks so much for the review! We appreciate you taking time to provide us with some feedback. We look forward to improving our services for you with this in mind.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Best Property Management Software For Real-Estate Investors and Entrepreneurs
Reviewed on 2017-01-24
Hemlane is a wonderful tech enabled property management solution for real-estate investors looking...
Hemlane is a wonderful tech enabled property management solution for real-estate investors looking for a cloud based and client centric partner that allows them to streamline their operations, cut costs, and interface with tenants and vendors in a time efficient manner. Hemlane's software is intuitive and brings traditionally cumbersome and time consuming property management processes such as rent collection, vendor coordination and payment, and leasing in to a time efficient and seamless system enabled by a superior technology backed by a professional and responsive staff. Whether you are a small real-estate investor looking to self-manage passive income generating properties, or are a full time real-estate professional with an existing full service property management staff and large portfolio, Hemlane can help modernize and professionalize your property management processes.
Pros
Hemlane is intuitive, client centric, and I like that it is developed first for a cloud and mobile environment.
Cons
I only hope that Hemlane keeps adding features I reccommend--they have been very receptive to client feedback, and work to incorporate both design and functional changes as they make iterative improvements to their platform, and build out the technology's capabilities.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Hemlane is one of a kind
Reviewed on 2023-06-22
Hemlane changed the game for my remote management processes allowing me to scale and still be on...
Hemlane changed the game for my remote management processes allowing me to scale and still be on top of everything. I absolutely love Hemlane!
Pros
Hemlane provides the most robust end to end property management solution that is a game changer for remote management
Cons
There is an opportunity to enhance some of the integration capabilities with software.
Response from Hemlane
Thank you so much for your review Ananeya! We love hearing that our product enables you to continue to scale your remote property management business!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Hemlane is good for the price
Reviewed on 2023-09-02
Pros
It is pretty easy to use. Automatic billing and
Cons
Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building
Response from Hemlane
Hi Stanley, thank you so much for leaving us a review. We appreciate the feedback you provided in regards to splitting the utility bills between the tenants, we will keep this in mind as we continue to improve our services!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great online app
Reviewed on 2023-06-19
Pros
Don’t know what I would do without Hemlane. Great for tracking maintenance requests, rent payments, leasing, etc
Cons
There’s nothing I can think of here right now
Response from Hemlane
Thanks for the review Darren! We're so happy to hear that we're able to help you with all these aspects of your rental business!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Leasing Specialty
Reviewed on 2019-05-02
Excellent, the customer service has been outstanding. Also the ease of operation is great. A...
Excellent, the customer service has been outstanding. Also the ease of operation is great. A software these days shouldn't take weeks to master, and Hemlane is very easy to use and I feel I understand how to do things without calling or needing outside help.
Pros
The ease of use, the functions are all really easy and user friendly.
Cons
The time it takes for payments to go through. Electronically should be faster than a check. If the tenants deposit a check it will take maximum7 days to fully clear their bank. If their hemlane electronic first payment takes up to 10 days to verify it is a deterrent for them to sign up for the maintenance program.
Response from Hemlane
Thank you Peter for your kind review! We sincerely appreciate you taking time to write about our services.
We enjoy working with you and look forward to continuing to enhance our features for you (especially the faster payout for rent)!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very easy to use
Reviewed on 2021-01-13
Overall my experience has been great!
Tech support is excellent and response time is within 12hrs.
Overall my experience has been great!
Tech support is excellent and response time is within 12hrs.
Pros
- Easy to use.
- Applicant screening reports back on the same day.
- Tech support always responds within 12hrs.
- Different pricing options depending on the features I need to run my business.
- Easy way to copy html code to paste on craigslist ad.
Cons
- Would be helpful to convert rent rolls and income & expense statements to PDF document for easy print or sending to landlords.
- In the application page would be good to include a field asking applicants to submit copy of photo ID.
Alternatives Considered
AppFolio Property ManagerReasons for Switching to Hemlane
Price- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Experience!
Reviewed on 2020-11-20
I am very satisfied with my experience and will recommend it to any newbie because of its ease of...
I am very satisfied with my experience and will recommend it to any newbie because of its ease of use .
Pros
Having the same platform to advertise the property, communicate with tenants , have their screening done, use online payment method ,and above all keep online ledger helped me manage my properties myself single handedly. I have not used any other soft ware before (And not anyway Tech Savvy) but I can not overemphasize the helpful customer service that I got when I was in free trial period. [SENSITIVE CONTENT HIDDEN], helped me familiarize first with the software through ZOOM meetings ,but even after the trial period was over he responded through calls / emailed with quick solution when problem arose. problems were mostly at my end not able to understand the functionality. I think It took me a two weekend to learn the software .Tenants love the online bank to bank transfer feature and ability to send message directly to owner.
Cons
I still have minor problem with the financial and ledger keeping tab.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Recent adopter
Reviewed on 2023-08-10
Positive! The communication has been great (sometimes overwhelming even). The disposition of...
Positive! The communication has been great (sometimes overwhelming even). The disposition of all the reps is very positive. They've been sympathetic to both tenants needs/concerns and well as owner decisions.
Pros
Maintenance management. Leasing assistance.
Cons
I have one home where four renters share. Each pay separately, some via Hemlane, some offline. Some of the accounting / financial management has been tricky.
Response from Hemlane
Thank you Robert for your review! We appreciate you taking time to write about our platform. We're especially glad to hear that the communication our team has with your tenants and owners has been a positive experience!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
So efficient!
Reviewed on 2020-10-19
Hemlane is a great tool to automate property management. Very user friendly and easy to learn!
Hemlane is a great tool to automate property management. Very user friendly and easy to learn!
Pros
Hemlane has helped me streamline renting, turnovers and rent collection. My tenants love the simplicity and ability to automate rent payments.
Cons
Would love a mobile app! Still able to use Hemlane through mobile browser but an app would be great!
Alternatives Considered
AppFolio Property ManagerReasons for Switching to Hemlane
Cost effective, user friendlyResponse from Hemlane
Thanks, Margaux, for the review! And yes, we have a plan to build an app to make it an even better mobile experience. Look forward to continuing to help you with your management!
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great opportunity for Investors to save $$ and Realtors to gain new business
Reviewed on 2019-11-21
Small business with a large reach! The staff is second to none and I never have trouble accessing a...
Small business with a large reach! The staff is second to none and I never have trouble accessing a professional from their team when needed. My clients have been really impressed with the caliber of contract help that Hemlane coordinates from showing agents like me to maintenance and repair folks.
Pros
Software is constantly being improved with new and updated offerings. It's a simple forum in which rents can be received, maintenance requests can be made, and comprehensive marketing can be executed with syndication to all of the hottest rental sites!
Cons
There is nothing I DON'T like about the software, though I would love to have the availability of personally branded pages for real estate agents to send to referral clients.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great system
Reviewed on 2019-09-13
support and help implementing from Chanelle was unprecedented - I used to support software...
support and help implementing from Chanelle was unprecedented - I used to support software installations an I hope we were that good (we charged WAY MORE MONEY).
Pros
It does it all! Marketing is amazing not a benefit I expected. Write the ad - upload pics and it goes out to bazillion websites and the inquires start flowing instantly. Handles EVERYTHING for property management - contracts - deadlines - tenant applications - credit checks - emails are all in the system so I don't search through emails - all communications with tenants and prospective tenants are in there - collects rent through portal - no collecting checks - tracks what is due and who paid for did not paid - tracks when lease is expiring - tracks work orders - I'm not sure what else it could do. It's amazing.
Cons
I might be able to remember 1-2 tiny things that I needed but almost perfect for me.
Response from Hemlane
Thanks Patrick for your review! We look forward to continuing to work with you and adding new features.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A must for landlords
Reviewed on 2020-03-18
I was able to fire an underperforming property manager, take the 10% of gross rents (plus random...
I was able to fire an underperforming property manager, take the 10% of gross rents (plus random fees they came up with) and invest in Hemlane for a fraction of the cost and way better platform features. My property is 115 miles away and my biggest concern was collecting rents and communication with tenants. Hemlane eliminated that issue for me and made everything more streamlined and passive, which is what us landlords want from our investment properties.
Pros
Ease of use for the owner and tenant. Communication flow and accounting all in one spot with quick turn around between tenants paying rent online and the rents being deposited in the bank account. Tech support for both the landlord and tenant is outstanding.
Cons
Nothing has been an issue so far. Even in the short time I’ve been using Hemlane, the platform is evolving better ways to streamline landlord-tenant communication via text etc.
Response from Hemlane
Thanks Danny for your kind review! We look forward to providing you with additional services and features, while you're 115 miles away from your investment!