Hostaway Reviews

fullfilling all my requirements, for my more than 35 listings,

You are pretty much left on your own to work out how it works, as the onboarding is quite brief, but luckily the software is pretty intuitive to use.

Need quick online chat option. Can’t wait 24 hours for a response

Very good. Really like the onboarding and the continued support when needed.

Great, the onboarding was smooth and easy.

Excellent! Very user friendly, and you can get in content with teh team via email or phone.

Really good product managed by a fresh and young team, I want to thank [sensitive content hidden] for all the help with our onboarding, she's great! The team is willing to offer solutions for hosts and business owners in terms of property management, rental arbitrage or to manage your own portfolio of properties.

I really enjoy using the software and find the customer service to be superior to what I'd experienced so far from software services like this previously. I also want to note that this is a complex piece of software and does require some dedicated setup time... however, the customer support staff is really patient, a readily available, and are very friendly. I haven't ever been turned away by them without having my issue resolved - they're pretty great!

Kyle initially called me to pitch Hostaway, but I wasn't really interested. Once he told me all the options Hostaway offered and the low cost per property, I agreed to a consultation with Alex. The consultation with Alex was great, I signed up later that day. It wasn't a high-pressure sales pitch, which I really liked. I also liked that it is a month-to-month contract. That really tells you how confident Hostaway is in its product. Gabriel was our onboarding specialist, and he was outstanding! Super patient and extremely helpful.

Very satisfied. I couldn’t manage my three properties across three channels without this software.

I think the onboarding is a great feature and to know that i have a point of contact at Hostaway, rather than just random support people, is great. This is one of the main reasons i would recommend Hostaway.

Our Hostaway experience has been great so far. We met with the Hostaway team at the VRMA conference in Orlando in late October. We met with [sensitive content hidden]
and they were quickly able to answer all of our questions. We signed on with Hostaway during the conference. In about 2.5 weeks, we are now fully integrated. We have been very impressed with the process and [sensitive content hidden]
has been awesome! We learned so much from him and he was great at keeping our integration moving along quickly. We were previously integrated with another PMS software and the process took 3 months and we had lots of challenges. This experience was far better than we could have imagined.

Turn times for response is 24 hours or more. The chat option has AI directory but sometimes you need a person to explain or problem-solve an issue which sometimes is 24 hrs

We have been utilizing Hostaway for our short-term rental in Great Falls, and it has truly transformed our property management experience! The interface is intuitive and offers everything required to manage bookings, calendars, and guest interactions effortlessly. Thanks to Hostaway’s automation features, managing messages and replies has become effortless, saving us countless hours while enhancing our response time and guest satisfaction.

The customer service is outstanding; the team responds promptly and is very knowledgeable. Whether you are overseeing a single property or multiple, Hostaway is a dependable tool that can help simplify operations and deliver an exceptional guest experience. I highly recommend it to fellow property owners and managers!

I started using the system because the sales team was very attentive and sold me a service level that would be a dream come true. However, during the implementation, I realized there would be problems because the person chosen to carry out the implementation lacked the necessary minimum knowledge. When I carried out the implementation, many calendar and pricing configurations were altered without them notifying me so that I could validate in time.

Furthermore, any issues I encountered took days to resolve. While they were quick to answer the phone, the representative had to escalate the problem to the responsible team because they didn't have the answers. So, this 24/7 support is deceptive. They do respond immediately, but they document the issue and open a ticket.

The only good team is the sales team. Stay away from this system. I wasted time and money with them.

Overall experience once I was paired with [sensitive content hidden] was beyond expectations. We had talked to Lodgify, Cloud Beds, Vacasa and some other management options, but I never felt like I would have the support I knew I would need to feel good about this transition -- to feel good about being able to move our business onto a new platform with total confidence in the middle of one of our busiest seasons! If you're in vacation rentals as a business, you know how important the customer experience is. Hostaway (and [sensitive content hidden] in my case) really gives great peace of mind by my lights.

Our overall experience has been excellent. I could not have asked for better. Our onboarding expert, [sensitive content hidden], is a superstar. He was friendly, helpful and efficient. He was always happy to answer our questions, including some that were "off topic". He made the onboarding process seamless, and super easy. I can't recommend him enough.

Being new to both property management and the Hostaway software can be daunting. I really feel that Hostaway with its vast capabilities is exactly what I need to keep everything to do with property management in one place. I went through the onboarding process with Shabeeb and despite a lot of information to digest, Shabeeb took the time to explain everything in a very easy-to-understand manner. He was patient and supportive and told me that as a Hostaway user, if there is ever anything I need help with, the support and customer success teams are always there to help. I'm so pleased with my choice to use Hostaway for my new business and am grateful to Shabeeb for all his help.

Positive! Product is good, call takers need a bit more training!

Overall we are happy with Hostaway, we have been using this Host Channel for about 3 years now and we continue to renew our membership.

Onboarding is excellent. Dashboard is easy to use and most questions are answered in the support archive. I have only called a few times over a year for help with things, and the helpers have been excellent.

Since the start I have had a massively positive experience, if I've had any questions someone has been on hand very quickly to help resolve and I've learnt so much. I love that everything is in one place and easy manageable.