Club Automation Reviews

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports.

This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers!

I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses:
1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc.
2. Ease of sign-ups for new members.
3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!)

Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans.

Club Automation has truly helped us take a step into the modern world of fitness software!

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Their trainers did a very good job when we first started with CA.

They do not offer different sounds/word commands when people check in so it is hard for us to know if someone's membership has expired.

I like the functionality of being able to access member profiles, statements and info from the member profile page.

I work in a cafe, and our usage of CA can be cumbersome when ringing up customer, i.e., to many buttons to press, from having to login pin number for every transaction, to having to answer a prompt every time that a credit card is used ingenico cardpointe that the transaction is not a debit, even if it is.
In addition, our corporate office was told that when we use CA remotely on a tablet outside our cafe, for example at our pickleball courts, that there is no functionality to conduct Apple or Google pay transactions.

It's a logical platform so easy to navigate.

When the calendar doesn't allow you to go out 2-3 months out when scheduling on multiple clients unless you close the app and restart. It's a glitch.

Very user friendly and easy to use on computer

Not very good while trying to use on the phone. Only on computer -

I am not sure if there is a way to do this but i but in reoccurring lessons for a month and then it stops. so every month i have to re put in all my lessons instead of them staying truly reoccuring until i cancel them

It is very user friendly, very straightforward

There are just a few things that no one can figure out how to do

The customer service staff are always so helpful

I wish when the automatic billing happens on the 2nd of the month that on the members statement it would give them an itemized list of the charges that just happened. I have suggested it several times.

It's easy to navigate and learn! Easy access to members profiles and easy to work with and explain to others who are just learning the system !

Registration process could be a little easier versus having to scroll through everything !

As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward.

It takes too many clicks to get to the class roster.

I like how I can look a week out at the numbers for childcare.

I feel there's a lot of steps and a few things could be automated or made easier.

This one customer service rep was helpful one time

Everything. Super buggy software. Constant maintenance that takes days. Honestly my biggest life regret is using Club Automation

Simple to learn, easy interface, lots of features that make my life easier

Very slow on mobile devices, can sometimes be clunky at times

Easy to use. Helps make scheduling easy to follow.

I like Club Automation, and do not have any real issues.

The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier.

The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience.

Club Automation has lots of resources and options for tracking the cadence of your business. All of this would be useless if it weren't for the implementation team guiding us through the software's full potential. Top-class onboarding. We had a group of four Club Automation professionals guiding us through the process over a 3-month period. Very thorough!

I have not found any cons yet. Be aware that this is not a plug-and-play system that is just handed over to anyone willing to pay the price. Be ready for a group of professionals on task and on point to help you stick to your timeline. Clear some schedules and create some mental bandwidth within your organization.

Truly an all in one club management system that is easy for members and staff to use. I love that it automatically bills and withdraws payments and the booking feature for members is very helpful.

I wish there was online camp registration where we can choose what information we want to collect, what questions to ask and have parents complete it online while registration for a program (special needs, medications, allergies, ect)

Nothing. There have been no pros to using this software. We previously used ABC, which was by far a better solution.

Club Automation is denying our gym to transfer service away from their software company based on a contract we signed that was falsely presented. We were told we would have online gym sign up, management of our member charges and accurate information storage and billing. They have not followed through with any of this. In addition, they are unable to provide support for us when needed via the helpline, seemingly due to lack of staffing.

Our gym has lost many members due to billing issues with Club Automation. Members have been charged inaccurate prices and the company replies that they have no idea why it’s happening. Members are also not charged at all. We’ve had to audit the entire member list multiple times and inaccurate billing continues.

Additionally, we have lost hundreds of hours of our (gym owner) lives and our staff time trying to resolve software glitch issues with our member information storage, management, payroll and billing.

We have respectfully requested to transfer our member management and billing software to another company that can provide us with what we need, and Club Automation is refusing this reasonable request.

Buyer beware.

We use online court reservations, resources management and POS. We have been a user since 2013 and have been very happy with the services up until late 2021.

I did not like that our permissions have been changed substantially under the new [SENSITIVE CONTENT] and working on the third trouble ticket to hopefully get resolved. They keep closing the ticket saying resolved, but they must not test as the issues are still there. We cannot change a court reservation in the past. Building up a backlog of reservations adjustments and refunds that customers have been waiting for. Making us look sloppy to our customers.

Initially the customer service felt very personal and the process of switching from our old software was handled very well. I appreciate the regular updates to fix bugs and add features.

After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us. I was looking forward to the customizable reports but it’s not always intuitive which one you should start with to get the report you need.