Plexus Reviews
Overall rating
Filter by
Time used
Industry
18 Reviews
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
I am a plexpert.
Reviewed on 2021-01-18
Having quotes centralized. Having the quotes be the orders and having the material usage and even...
Having quotes centralized. Having the quotes be the orders and having the material usage and even pictures of the installed product all on the same order is really nice. So just having so much on one software is great. We havent even used introduced a lot of the features yet. Like we still havent started tracking payments in plexus.
Pros
I like that it is intended to be used for the whole company. Salesman, managers, installers. I like the dashboards . The to-do lists on the dashboards that you can put on peoples screens are great.
I've noticed a lot LESS bugs in the last year or so. When we started it seemed like they were more common.
Cons
I still feel like there is room for improvement for the installers to use on their mobile devices.
I also sometimes get frustrated on how connected everything is. Its a good thing but also a bad thing. Like sometimes you can't delete an order because there is an invoice and you cant delete the invoice because there is a ticket and you cant delete the ticket because there is a movement etc... you get the point. I understand why its connected but its still frustrating sometimes.
Alternatives Considered
FieldGrooveReasons for Choosing Plexus
CRM was just old.Reasons for Switching to Plexus
[SENSITIVE CONTENT HIDDEN] is a good salesman :)- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Plexus Review
Reviewed on 2021-02-04
Pros
The ability to track the information (inventory, hrs, job costs, etc)
Cons
Schedule:
-The scheduling module is VERY difficult and time consuming when changes need to be made.
-A geofence by zip codes would be FANTASTIC to have. Make scheduling easier and give us the ability to narrow down KCMO as NE/N/NW/E/SE.
General Usage:
-Complexity behind lets say - adding a "kit." If you forget to click the drop down for where a product should be attached to you have to go in, delete it, search it again, add it....
-The specificity that is needed to look up information. 816-456-7890 can not be found when you type in 816.456.7890 or 8164567890.
-Now that we are in the order numbers of 10000+ if you search by ascending/descending the order numbers are not in any order that makes sense.
-My techs often get kicked out of jobs, have issues clocking in or out
-Compatibility to Apple is an issue.
-Mobile site does not have the same functionality as desktop for simple items.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Plexus review for The Hayes Company - Brandy Eckert
Reviewed on 2021-01-25
Pros
Everything is able to be done in one program, from time and material tracking, to invoicing and payroll.
Cons
The views get changed way to much and it affects my permissions. But that may be something that the company does itself and not plexus. I don't know.
Response from Plexus Software
Thank you Brandy for your review! The reviews are set by each company. Feel free to reach out to Plexus Support if you need help with your views. Thanks again!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Plexus and why you need it too!
Reviewed on 2021-01-29
Plexus has made running our business and working with our customers such a breeze. I look forward...
Plexus has made running our business and working with our customers such a breeze. I look forward to many successful years using Plexus, Quickbooks and growing together!
Pros
Plexus is user friendly and makes it easy to jump from one screen to the next. I am able to keep track of all of my ongoing projects, all of the companies we work with as well as which of our sales reps are working with said companies. I am also able to keep track of our sales with Intuit with the ease of which it links to Plexus.
Cons
There are very few things that I do not like about Plexus, and saying "I do not like" seems very harsh. It is more that there are small jumps to QuickBooks that I wish were a bit easier, including some deposits that cannot be drawn back once posted. Also, I think the home screen could give better notifications when something goes wrong with a bank transfer.
Response from Plexus Software
Thank you so much for your review!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Plexus helped a lot of our systems.
Reviewed on 2021-01-20
It was good. The software works well for us.
It was good. The software works well for us.
Pros
Tied together front end and back end operations. From pricing to job costing to invoicing.
Cons
It requires users to be fairly tech savy.
Response from Plexus Software
Thank you Zac for your review! We are constantly working to make Plexus more user friendly. Your feedback helps with that. Thanks!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
From old school to 21st Century
Reviewed on 2021-01-20
I can crank out proposals in a third of the time. Make adjustment to proposal easily.
I can crank out proposals in a third of the time. Make adjustment to proposal easily.
Pros
Have all orders at your disposal with the stroke of a few keys is really nice! Particularly the ones bid months ago!
Cons
We do so many products in so many ways it is often difficult to digitize it.
Response from Plexus Software
Thank you Thomas for your review! Glad we were able to make proposals so much easier for you.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Well done Plexus
Reviewed on 2021-01-15
I have really enjoyed it. Plexus has taken my division to the next level for organization
I have really enjoyed it. Plexus has taken my division to the next level for organization
Pros
I use this software daily. Even though I've been using for a little over a year I am still learning things daily on the software. I love that it's a complex in depth system. I still struggle with making things easier on myself in the system but with more time I will perfect its use
Cons
My only negative on the software is the scheduling calendar. I still use google calendar for my scheduling needs.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Field Service Management Software
Reviewed on 2017-03-06
We have had a great experience with Plexus. Plexus has allowed our business to effectively manage...
We have had a great experience with Plexus. Plexus has allowed our business to effectively manage all jobs from anywhere or any device that has internet access. All our information is stored securely on a cloud-based system. The features of the program have helped us streamline our practices and have added functionality to our in-place practices. The Plexus team has been amazing to work with. Their customer support is always available to answer questions we may have, especially for those employees that struggle with being technologically savvy. All of our employees have found the system to be helpful in making our business run more effectively and efficiently. Our business went from entering data three to four times, with data often being lost, to entering data once. Plexus has added many features to our business and eased many of our daily tasks. Scheduling jobs is no longer a hassle and we can easily see the schedule for the day, week, and even month. I would recommend Plexus to help improve processes for any field service business.
Pros
Personalization
Schedule
Ease of Use
Data/Reports
Functions and Features
All Information Stored in One Place
Cons
It can take a little longer for those that struggle with technology to learn what they need to know.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Matt Hayes Co Review
Reviewed on 2021-01-25
Pros
The product is very easy to use and I really like how it is able to adapt to ever changing business practices.
Cons
I love everything about Plexus, it is overall a great product.
Response from Plexus Software
Thank you Matt for your review! The Hayes Company has been so great to work with. Let us know if there is anything else we can do to make your work on Plexus Software better.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Flexible Tool for Job Management
Reviewed on 2021-01-15
Pros
I like the intelligence for setting up our pricing models on quotes
I like the flexibility of adding certain selections to our quotes
I like the flexibility of Work Orders displaying what our team needs to see
Cons
There is nothing about this software that I do not like
Response from Plexus Software
Thank you Pete for your review!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Plexus Pro's and Con's
Reviewed on 2021-01-21
Pros
The features of Plexus are user friendly and the bids and proposals we put together for our potential clients appear very professional.
Cons
From my perspective it provides what we need.
Response from Plexus Software
Thank you so much Adam for your review!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy and fast.
Reviewed on 2021-01-18
Pros
Building Bids on site and sending to customer immediately
Cons
e-mails being sent from program are not always making it to their destination.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Plexus
Reviewed on 2021-01-21
Using companies to manage the different companies we work with, the link to QBO to manage our...
Using companies to manage the different companies we work with, the link to QBO to manage our accounting
Pros
I enjoy how user friendly it is and how there are different views available
Cons
There isn't anything that I don't like, the ease of invoices, everything is really impressive
Response from Plexus Software
Thank you so much Jacquelyn for your review!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Plexus user
Reviewed on 2021-01-16
For me mostly pricing and distribution of quotes,
For me mostly pricing and distribution of quotes,
Pros
Helps with pricing. Easy to go back and find projects quoted or already sold. I am not really a computer person but now feel comfortable with pricing and entering projects
Cons
Not being a computer person did not like to have to use it
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Effective
Reviewed on 2021-07-30
Pros
I love the range of functions in which the software provides.
Cons
It requires you to have an in-depth knowledge of technology to navigate the software.
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Five Stars- Great Company
Reviewed on 2017-03-07
We cant say enough about the excellent service provided by Plexus and their team. They actually...
We cant say enough about the excellent service provided by Plexus and their team. They actually custom fit a computer software to meet our small plumbing business. They are always available to help with problems. This software has improved our systems throughout our business. We are extremely happy with Plexus and their team!!
-
Review Source
Overall rating
Reviewed on 2018-05-15
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great Product for Project Managers
Reviewed on 2017-03-08
I am a project manager for my company, and Plexus has been a great tool to help manage my projects...
I am a project manager for my company, and Plexus has been a great tool to help manage my projects from beginning to end.
