Booksy Biz Reviews

The function on payment. I can charge a will or make clients prepay.

The freeze up at time and scheduling update load slow.

I purchased this software for my daughter who is a brand new salon owner. I wanted to make sure that she was able to communicate with her clients in a way that would be effective and easy to use so that she did not have any issues. For the volume she's currently taking in, this works well and it's not stressful.

I'm personally not a fan of the app visually. To me it seems a little dated however that's just an aesthetic. The app definitely does what we need it to do so no complaint there.

This is the most user friendly and useful booking app I’ve ever used. It makes it so easy to gain new clients while making your return clients feel just as special. With all of the customized emails and social media support it’s makes my job easier knowing my clients can always find me on any platform.

As some of the features are really cool like the boost. Making it where you can offer happy hours to fill your day faster. But at 30% for the clients first visit it can get a little spendy.

Love Booksy since joining it has help me with marketing, scheduling, and keeping track of business transactions. I highly recommend it for anyone that is Up and coming Entrepreneurs and self employed individuals

More marketing ads added to software and more exposure clients reviews and ratings

Ease of use marketing too easy adjustments

Inability to retract unfair reviews and better customization to text marketing as well as web integration

I love the customization available when booking clients and appointments(color coding, time variations) I also like the templates they have to share so easily on social platforms. I love the Booking integration on social channels and google maps and yelp and IG! App is highly functional and looks good too!

some of the ways things are worded can be slightly complex on the back end but thankfully they have an incredible support system in place!

How detailed you can make your services.

There is nothing that I dont like about this software.

How much my clients love booking the appointments on booksy.

What's not to like about booksy its great.

Clear interface, intuitive to use, great overall

I didn't receive an email confirming my appointment, it would have been nice to get one on the back of my scheduling

Not anything that made me want to keep the application.

There wasn't a lot of easy-to-use points in the application

Booksy makes it very easy for me to book my haircut appointments. It shows all the available days and times that my barber is free.

I wouldn't say there is anything I dislike about Booksy, however it could be nice to have a request feature. For example, sometimes my barber works overtime so it could be useful to request an appointment in case they are able to cut my hair outside of regular hours.

AWFUL!!!!
This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES!
I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards.
This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS!
When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money 💴 but hide when they make a mistake in taking too much mistakenly!

Genbook was purchased by Booksy and I will say the migration of data was great. Booksy assigned a rep to me for a few weeks to help with the transition which was nice.

I need a waitlist. Booksy claims they have one but it is virtually impossible to access which to me, means it does not exist. If you can’t find it easily, it’s useless. I’ve been told that improving that feature a top priority but I’m not holding my breath. Am already looking for another solution and I haven’t even been with them for 30 days

Very client friendly. Super easy for them to book and reach you.

Customer service is atrocious. I have been waiting over 24 hours for the chat team to get back to me after they stopped responded mid conversation. They will just completely ignore you. You have to wait forever to to get someone on the phone. They have an option to have your daily- yearly reports sent to you from the app. It used to work and now you can only do it from a desktop computer or a tablet. The option to do it from the app is there but it doesn’t work. You will book an appointment and it will disappear off your book or never show up. Let’s not talk about how long it takes to get your money from them. I refuse to even take payment through them because they are so inconsistent with fees and will tell you your money has been sent when it hasn’t. All in all I’m not sure what I am paying for. I wouldn’t recommend Booksy ever.

Payouts are extremely slow if you deserve to use the prepayment option.

Customer service will leave you on read if you have a problem

Seems easy enough of and straight forward but does not do what We need/want it to

When clients are sent to book there are advertisements for other competitors and business with similar products in the main header/banner of the booking webpage. We cant take payment through Booksy to track analytics if someone wants to pay in store. Customers have to pay through an email sent after the appointment scheduled. Its not a conducive, streamlined or well configured UX.

I have used booksy a long time ago when they just started, then went back on the books and paper for a while, then they came to see me and i saw so many upgrades and features, i dont use any other apps, they are the best of the best in salon business, i can do anything and everything i need to. Amazing software, easy and user friendly. I LOVE IT!

I Have nothing negative to say.
Except for the gallery could be easier to use....
if you click on a pic and want to go back it takes you to the top again. if you could go back and stay where you are that would be great otherwise you have to keep scrolling down. or if they could add in sections in the gallery like example.. in the salon business. say you have a full service salon. in one folder Nails, in another folder , Hair, ect. that would be awesome. or to categorize the peoples images in the salon. for example.... (Me) Chantelle and all my images under my name in a folder separate from Dee or sons images. so that way everyone creates their own profiles.

The app is great it helps me keep everybody in order and to create a smooth operating system so I can get everybody out with ease.

The only dislike I truly have is that it takes a while to get problems sorted out through customer service and that there is no notification there is no email or text message to the business end of the communication if I don’t have my eyes on the app I want to see who is booking or be notified if someone knew his boat

I don't like the software, can't make easy admin changes

Can't make easy admin changes without completely losing ability to schedule.

It is easy to use and customize, there's no way to can't mistake information and lost your appointment. The confirmation gives you that certainty and the reminders are always organized on your calendars

It is a bit repetitive, and sometimes it's confusing where to book or check a business since you have so many options and ways to access their information

Customers can book online without having to call and stop us in work. The app seems to work great for customers

The update. The fact it sometimes double books appointments. There is no colour difference with appointments so hard to figure out who's coming when under each person. The app doesn't seem to like any iPhone, iPad systems.