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1 review

Gladly

Gladly is a Cloud-based customer service platform

5 /5 (1 review) Write a Review!
Overall rating
5
/
5
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
1 review
Drew C.
Industry: Retail
Company size: 10,000+ Employees

Gladly - You'll be glad you did!

Used Daily for 1+ year
Reviewed on 6/28/2020
Review Source: Capterra

Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Pros

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Cons

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10