Onfleet Reviews

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

The simplicity of the UI makes it easy to find items and teach new users.

The speed once volume is added is borderline unusable.

We have been using Onfleet to help deliver free meals to over 200 households (700 people) during the economic uncertainty of the covid crisis. We were able to be up and running immediately. The ability to communicate with drivers in real time via the app is key. We have loved being able to reroute and add or edit stops while drivers are on their routes.
We love being able to set the drivers on optimized routes to be able to end near their homes.

I would love the ability to see the total quantity of items being delivered. We currently have to export to excel and subtotal. We send our drivers out at one time and take many units of the same meals to them. We need to be able to know how many units of quantity are going to drivers.

I would also like to have the ability to force complete a stop via the dispatch window if a driver missed doing so on their app.

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

- Easy to set up, easy to use
- Quick to scale
- All features needed
- Easy to integrate

- Not able to customise delivery processes

The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.

There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.

Easy to set up, easy to use. Provides a great range of functionality in an elegant design

Adding drivers and assigning to teams can be a lengthy process

Easy to find the address to make delivery including GPS in the app. Able to track how long for each delivery and how long to finish all the tasks. Able to locate where the delivery drivers for late pick up. Able to see how many miles for delivery every day.

Sometimes the phone icon on the app doesn't work collect as the phone number suppose to call..

that it is a live tracker and accecable via the driver app with so much extra features

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

The product gps and client notification setting.

The client notification could be since the beginning of the driver’s route since dispatched.

The route optimization could use a live traffic information to avoid delays.

The new task options could be more customizable to adapt to the company’s needs.

Efficient route planning and tracking facilities

Data analyzing facilities and lack of mobile dispatching facilities

Easy to use software, live updates and tracking beneficial to staff and customers

The price point feels a little bit too high since the last increase

Onfleet is extremely helpful, especially the last year during the Pandemic. It is a company that specializes in logistics management and route optimization offering last-mile delivery. It was a huge help to our volunteers while delivering food to the most vulnerable. It tracked their routes as well as tracked the house the food was being delivered too.

You should allow yourself some time to learn the platform.

The carbon offset feature is amazing and we use it for everything.

There needs to be an integration with fulfillment software.

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

When a driver starts a task doesn’t have an option to change the task that want to do.

Easy to use and it's super user friendly

Sometimes glitches with Treez software so it sends our drivers to the wrong place

It allows you to do what you want and need easily for staying organized with deliveries (from a driver perspective).

You can't switch between tasks without completing one.