Onfleet

4.7 (85)
Last-mile delivery management software

Overall rating

4.7 /5
(85)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support Software
4.6/5

96%
recommended this app
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85 Reviews

Dan
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Simple and easy to manage across multiple teams and hundreds of deliveries.

Reviewed on 2018-01-22

Streamlines our delivery business

Streamlines our delivery business

Pros

The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Cons

The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Response from Onfleet

Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

Kelli
Overall rating
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Onfleet Digital Deliveries review for Core and Main user

Reviewed on 2021-07-07

I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or...

I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or about 1140 people over the course of about 1 year. I have created a buffet of training materials - eLearning, job aids, driver reference guide and we are doing live training in addition to all of that. My experience is positive with Onfleet. It is easy to use and teach others how to use. What is hard is getting them to adopt this new way of doing things and stop using the old way of doing things - even if not more efficient. Change management is the hard part. Mental change to a new way.

Pros

Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.

Cons

Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions and municipalities that don't yet have physical addresses established. Yet, our drivers have to use Onfleet to deliver orders to these destinations. Dispatcher have several steps to get this info to the driver. #2 Add a drop down menu under "Recipents" to be able to select from a list of contacts. Our drivers may meet [SENSITIVE CONTENT] each time at the job site. They said it would save them time to have those names in the drop down so they don't have to manually enter them each time.

Response from Onfleet

Thank you for this level of detail and showcase on onboarding Onfleet to multiple business locations and operations. We will pay specific attention to the features you'd like to see developed and definitely encourage you to continue working with your rep so we can best serve you!

Jaime
Overall rating
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Onfleet review

Reviewed on 2018-09-07

Pros

The simplicity of the UI makes it easy to find items and teach new users.

Cons

The speed once volume is added is borderline unusable.

Response from Onfleet

Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.

Brian
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Onsweet!

Reviewed on 2021-06-24

The amount of phone calls from customer to sales and from sales to the logistics desk have...

The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.

Pros

Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

Cons

Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

Response from Onfleet

Thanks for the words - we are always working to improve our full customer experience

Todd
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Answer to our prayers

Reviewed on 2020-04-21

This software has really been the only way we could serve our community at this level. We are so...

This software has really been the only way we could serve our community at this level. We are so great full to Onfleet for helping us help feed the less fortunate during this stressful time.

Pros

We have been using Onfleet to help deliver free meals to over 200 households (700 people) during the economic uncertainty of the covid crisis. We were able to be up and running immediately. The ability to communicate with drivers in real time via the app is key. We have loved being able to reroute and add or edit stops while drivers are on their routes.
We love being able to set the drivers on optimized routes to be able to end near their homes.

Cons

I would love the ability to see the total quantity of items being delivered. We currently have to export to excel and subtotal. We send our drivers out at one time and take many units of the same meals to them. We need to be able to know how many units of quantity are going to drivers.

I would also like to have the ability to force complete a stop via the dispatch window if a driver missed doing so on their app.

Response from Onfleet

Thanks for the review, Todd! We're proud to be working with you and your team to help those in need.

Elyse
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Onfleet is Amazing

Reviewed on 2021-07-01

Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good...

Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good use of this software

Pros

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

Cons

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Response from Onfleet

Thank you for these accolades, especially standing the test of time. We appreciate your business!

Flavio
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great tool to scale logistics

Reviewed on 2019-11-27

We are using OnFleet as a delivery app for drivers that don't have any other delivery tools. So we...

We are using OnFleet as a delivery app for drivers that don't have any other delivery tools. So we can track shipments and calculate ETA

Pros

- Easy to set up, easy to use
- Quick to scale
- All features needed
- Easy to integrate

Cons

- Not able to customise delivery processes

Response from Onfleet

Thanks for the feedback! We love working with Fliit.

James
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The most user friendly solution to delivery fleet management

Reviewed on 2021-06-24

Pros

The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.

Cons

There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.

Response from Onfleet

Thanks for the review, especially on UI. We appreciate your comments on contactless signatures, what you're asking for is totally possible with a few changes in your admin settings. "Your friend" at Onfleet will follow up!

Seth
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great tool!

Reviewed on 2021-07-01

Very good

Very good

Pros

Easy to set up, easy to use. Provides a great range of functionality in an elegant design

Cons

Adding drivers and assigning to teams can be a lengthy process

Response from Onfleet

Thanks for this - we strive to make our set-up intuitive and using Onfleet every day for your business, efficient, effective and easy!

George
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Effective the OnFleet use

Reviewed on 2021-06-29

Overall I like the app, easy to use and understand the functions.

Overall I like the app, easy to use and understand the functions.

Pros

Easy to find the address to make delivery including GPS in the app. Able to track how long for each delivery and how long to finish all the tasks. Able to locate where the delivery drivers for late pick up. Able to see how many miles for delivery every day.

Cons

Sometimes the phone icon on the app doesn't work collect as the phone number suppose to call..

Ellie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

More Info

Reviewed on 2021-07-02

great product

great product

Pros

that it is a live tracker and accecable via the driver app with so much extra features

Cons

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Response from Onfleet

Thank you for your insights! Driver routes are a result of optimizing amidst traffic, number of drivers, customers - but understand variety is the spice of life and hope you can find different routes with your drivers, too!

Jillian
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

OnFleet supported our operations during COVID-19 response efforts

Reviewed on 2020-04-20

We ramped up our usual grocery delivery capacity to low-income seniors by ten-fold in response to...

We ramped up our usual grocery delivery capacity to low-income seniors by ten-fold in response to coronavirus shelter-in-place orders. Previously our routing was done manually and was not scalable. With us needing to do 2,000 deliveries per day, we really needed a straightforward and high-capacity route optimization too. OnFleet is that and everything more. I love that there's a driver app, in app communication, and real-time tracking.

Pros

- real-time delivery tracking
- ease of onboarding for delivery drivers
- great UX

Cons

I wish the search feature worked better - right now the search only searches through a list. Sometimes when I'm troubleshooting with a driver, I'd like to know where they are on the map. I'd want to be able to search for a driver or recipient and their name be highlighted in the map and in the side task bar.

Response from Onfleet

Thanks for the review, Jillian! We're excited to be working with you and your team during these challenging times. Happy to help in any way we can.

Kaala
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The ideal support for any logistics-based service!

Reviewed on 2020-04-16

It’s been wonderful having a system calculate a lot of the nitty-gritty for me. I don’t have to...

It’s been wonderful having a system calculate a lot of the nitty-gritty for me. I don’t have to manually calculate a route for each of my drivers anymore, or even keep an eye out for their progress! OnFleet does that for me with integrated job requirements (like a picture on pickup or drop off!)

Pros

The scalability and accessibility of the software is incredible. From operating a team of 10, to running a national fleet of hundreds, it’s all completely within the scope of possibility!

Cons

I use a lot of other software for sales and service, and integration with these systems is not the easiest for a novice like me! API access is absolutely available, with assistance guides for those with the know-how to use them! (I just don’t have said know-how!)

Response from Onfleet

Thanks for your review, Kaala!

Rado
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great API integration

Reviewed on 2017-02-21

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet...

Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.

Response from Onfleet

Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at [email protected]. We're here to help!

Katherine
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Review onfleet

Reviewed on 2021-06-29

Has been really good, it resolved a lot of necessities for our company.

Has been really good, it resolved a lot of necessities for our company.

Pros

The product gps and client notification setting.

Cons

The client notification could be since the beginning of the driver’s route since dispatched.

The route optimization could use a live traffic information to avoid delays.

The new task options could be more customizable to adapt to the company’s needs.

Response from Onfleet

Thanks for this concise review and specific insights - very helpful to us and we appreciate your business!

Camiel
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

CB's Review OnFleet

Reviewed on 2021-07-02

Easy to use route optimization

Easy to use route optimization

Pros

Efficient route planning and tracking facilities

Cons

Data analyzing facilities and lack of mobile dispatching facilities

Response from Onfleet

Thank you for your insights! Route planning and optimization is always a priority we know for your delivery business.

Hannah
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Onfleet Review

Reviewed on 2022-12-01

Good

Good

Pros

Easy to use software, live updates and tracking beneficial to staff and customers

Cons

The price point feels a little bit too high since the last increase

Savanna
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Onfleet is our Volunteers favorite!!

Reviewed on 2021-06-03

Our volunteers love Onfleet!! Onfleet is amazing when it comes to best fit routes for all parties.

Our volunteers love Onfleet!! Onfleet is amazing when it comes to best fit routes for all parties.

Pros

Onfleet is extremely helpful, especially the last year during the Pandemic. It is a company that specializes in logistics management and route optimization offering last-mile delivery. It was a huge help to our volunteers while delivering food to the most vulnerable. It tracked their routes as well as tracked the house the food was being delivered too.

Cons

You should allow yourself some time to learn the platform.

Response from Onfleet

Thanks for the kind words - good luck to you!

Walter
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

OnFleet

Reviewed on 2021-06-28

Pros

The carbon offset feature is amazing and we use it for everything.

Cons

There needs to be an integration with fulfillment software.

Gabriel
Overall rating
  • Industry: Wine & Spirits
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Onfleet x WCD

Reviewed on 2020-08-27

Pros

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

Cons

When a driver starts a task doesn’t have an option to change the task that want to do.

Response from Onfleet

Thanks for the review!!

Jacie
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Embarc Tahoe

Reviewed on 2021-06-28

Good

Good

Pros

Easy to use and it's super user friendly

Cons

Sometimes glitches with Treez software so it sends our drivers to the wrong place

Ben
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic Fleet Management Software

Reviewed on 2017-01-05

On fleet has been a huge help to my business. It's robust, yet easy to use and the customer...

On fleet has been a huge help to my business. It's robust, yet easy to use and the customer service is fantastic!

David
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

OnFleet and Meadow

Reviewed on 2016-01-19

We've onboarded a lot of partners specifically in the cannabis industry. The product has been...

We've onboarded a lot of partners specifically in the cannabis industry. The product has been extremely helpful and we love working with you. We've done a lot of the onboarding on our own but it would be helpful to have some docs that you currently use that we can customize specific to this integration. A best practices guide would be helpful. Unlocking the secrets that are less obvious like understanding how to make a call or a text from the driver app and how the phone number is anonymized.

The only complaints that we've gotten are about the Android app being buggy.

Myra
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Works like it should

Reviewed on 2019-04-06

Pros

It allows you to do what you want and need easily for staying organized with deliveries (from a driver perspective).

Cons

You can't switch between tasks without completing one.

Pierre
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great service !

Reviewed on 2017-02-21

I use Onfleet 5 hours a day, it's very powerful. Can't wait to see next features (I'm hoping for...

I use Onfleet 5 hours a day, it's very powerful. Can't wait to see next features (I'm hoping for personalized communication according to task type, color customisation for pins, etc)

Response from Onfleet

Thanks very much for your review and feedback! We're excited to be working with the Cubyn team. Your suggestions will be relayed to the product team for consideration in an upcoming release!