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118 Reviews
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball
Reviewed on 2018-04-24
The software made the sale and management of tickets and financial reporting incredibly easy and...
The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.
Pros
The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.
Cons
The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process
Response from Glue Up
Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!
- Industry: Entertainment
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
I got through my first event and realized I needed a different platform once completed
Reviewed on 2019-06-28
My overall experience was much better than my previous with using other softwares my only gripe was...
My overall experience was much better than my previous with using other softwares my only gripe was what i mentioned above. If those 4 issues can be fixed then I'd say it's a great platform but for now I'm going to be finding another option.
Pros
It was easy to set up the registration page and ticket options. Somewhat customizable. Check in was standard. Reporting is descent, can download excel spreadsheets for specific ticket types.
Cons
1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my own pocket.
2. The Finance Department is based in Asia therefore I would get replies regarding my concerns late in the evening rather than in the day during American business hours.
3. Ran in to some glitches with attendees not receiving their confirmations.
4. Couldn't figure out how to bring on team members to help check people in without revealing full financials. Volunteers or independent contracts hired shouldn't have the ability to view this info. Unless i missed something?
Response from Glue Up
Thank you for your review and honest feedback.
Customer satisfaction is our highest priority at EventBank, and we are taking your review with the utmost seriousness and have already put in future updates and plan to improve customer experience with the product and services we provide.
You'll be pleased to find that we do have an option available to create temporary profiles so that volunteers and independent contractors can check people in to events without having access to your entire account. In addition, we strive to consistently improve our software to make it more user-friendly as well as regular updates to our EventBank HelpDesk with new documentation, content, and tutorials on the EventBank platform.
We have dedicated Customer Success Managers around the world, servicing all time zones, so that you are able to receive a response to your questions or concerns whenever you need.
We sincerely hope that you'll consider using EventBank for your upcoming events again.
Brian
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Long way to go
Reviewed on 2019-11-13
Pros
The one and only positive thing I'd like to stress is just the event management system, being it their core business, though pretty limited alone.
Cons
– Really fuzzy servers: editing and creating things on the platform is painstakingly slow and often the user can lose all the work done.
– Newsletter editing features are very, very terrible. Please, avoid altogether if you plan to manage a newsletter also.
- Industry: Health, Wellness & Fitness
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Putting the service in 'Platform as a Service'
Reviewed on 2017-03-17
I've been working on implementing EventBank as the primary platform to organize, manage, and...
I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better.
The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us.
Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.
Pros
It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.
Cons
There are minor issues with some of the registration functions.

- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
RSVP management easily with Glue Up
Reviewed on 2022-08-09
Pros
Professionalizing our databases and event operations, such as invites, response monitoring, finances, and more, was made possible with GlueUp. GlueUp's subscription procedure is simplified and the most effective system with few costs. Members' info is well protected.
Cons
Sadly, owing to our country's legal constraints, we could not access certain of the functionalities, notably the billing option. Although it is nearly difficult to discover software that will fulfill all of an organization's needs, there are several options available.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
A happy upgrade - an even better improvement
Reviewed on 2019-01-22
Pros
One of the most refreshing elements of Eventbank is its interface. A large step up from our previous CRM and Event Management systems, Eventbank has a user-friendly interface that is easy to use and navigate - either through exploring by yourself or through the help of their tutorial videos. Furthermore, in the CRM module, individual contacts and companies are seperated for easy access, and the Member companies are contained in another module of the CRM.
The events module is easy to use, creating events within minutes with direct connectability to the campaigns module.
The in-built support mechanism is a handy tool in Eventbank which allows you to ask for support in a convenient manner without having to email the support team directly. Eventbank support team reply very quickly, aiming to resolve any issue we have had as soon as possible.
Cons
Some of the features unfortunately we have been unable to use due to legal requirements in our jurisdiction - including to our chagrin, the invoicing feature. While it is near impossible to find software that is going to meet exactly every need of every organisation without creating a custom-made solution, Eventbank is open to suggestions and their team have been very supportive and happy to take on board any suggestions or needs that we have had.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very effective platform, with more to come
Reviewed on 2017-03-08
EventBank has some excellent features that make the chamber's work much easier. Their background is...
EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns.
Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.
They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.
Pros
The look and feel, and the potential to manipulate the data.
Cons
It has been a struggle to iron out the complications in the CRM, but it gets better all the time.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
All in One Event management system for our community
Reviewed on 2018-04-18
Pros
We use the platform for 35+ events a week across 2 cities and at present we manage over 4000+ members. In the last year we created over 1000+ workouts/ meetings/ social gatherings for FitFam, we would not be able to manage our community effectively without this platform. We are able to easily set up events for our community to access and register for, regardless of indoor or outdoor sessions and numbers allowed.
Easy administration for efficient review, publishing, check in process. EventBank works seamlessly along side our other information platforms, giving us more visibility.
Cons
We created a 'how - to - use' PDF for our community to easily use the platform as we had users downloading the managers app instead of the users app.
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Perfect community and membership management software
Reviewed on 2022-11-18
We can do everything we need to do to run events and manage our larger community from one place....
We can do everything we need to do to run events and manage our larger community from one place. Experience is much better for us and also for our community, we now spend less time managing various tasks.
Pros
All features we need are offered in one platform and everything works together great - event management, membership management, event pages and more. Customer support is also great, I usually get a reply to any question within an hour.
Cons
Nothing I would hate, sometimes Glue Up platform is running bit slow, but nothing major.

- Industry: Human Resources
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My Glue Up experience
Reviewed on 2021-08-23
Overall, the experience was pleasant and exciting in spite of a few bumps which can still be...
Overall, the experience was pleasant and exciting in spite of a few bumps which can still be improved. My guests generally had a good time and they are looking forward to another round. Out of 21 guests I invited, only 16 made it because the others found it tricky to install the app before the start of the event. I realized not everyone is tech-savvy but this is also an opportunity for the app to be developed further for easy use.
Pros
It's a great platform to connect, network, interact and build relationships with other pros from various industry within a short span of time. It's also fun and exciting because you'll never know you you'll meet next. I highly recommend this to business leaders, consultants, freelancers and others looking for an easy-to-use platform that can deliver positive results.
Cons
1. Sometimes the matching and waiting period takes time: even if it gets refreshed, for some reason, it hangs
2. The notification icon that time is running out is too small
3. Some users on a smartphone and tablets cannot experience the app; this can be a challenge since people are on the go and most users will use their phones
4. The design inter phase looks a bit dated
5. You cannot see everyone upon arrival; there is no mood-setter function
6. After pressing the green or go button, you still have to press your HD cam "allow" before it connects with the next person waiting on line
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Has a lot of potential once improvements are made.
Reviewed on 2019-11-26
In terms of event management, we find it easier to track, manage, and promote all our events. We...
In terms of event management, we find it easier to track, manage, and promote all our events. We no longer have to use separate programs to create events and send out campaigns or invites to our members and subscribers. Payments are now easier to track and count.
As we are still generally new in using the software, I believe that an in-depth orientation and training is needed. Customer service can also be improved.
There is room for improvement in terms of customization and report generation for clients. We have been approached by other companies offering customizable report generation services that is fitted to our organizations needs.
Pros
- Event management features.
- Event page design templates.
Cons
- We cannot use HTML to personalize campaigns unless we create a new template.
- The organization's logo is very small when it shown on the event page.
- No way to customize logo placement.
- The campaigns get cut-off in Gmail when it reaches a certain length.
- Navigating, categorizing, and customizing the membership listing to fit our needs is hard to do.
- Event Calendar Campaign layout is not customizable
- Limited Email and Contact allowances.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good vision, good care of customers, good product
Reviewed on 2017-03-08
I have been using EventBank for over 1 year. I appreciate that they listen to customers and release...
I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem.
UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool.
Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it.
All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.
Pros
UX, Ease of use
Cons
No HTML functions
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best event management software
Reviewed on 2022-11-04
Pros
The event management and registration functions are my favorite parts of Glueup system. It's super easy to access, and beginner-friendly to work around. The payment option includes both China-preferred Ada pay and credit card options, which makes it easy for our users with different needs. Glueup also provides great client services. Their client managers are reliable, professional and responsive, and have been my irreplaceable partners in all events.
Cons
To due unexpected server challenges, Glueup system might be slow from time to time.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Productive now that we have Eventbank
Reviewed on 2017-03-11
We have tried many "popular" services in China to sell tickets to our events and it is clear that...
We have tried many "popular" services in China to sell tickets to our events and it is clear that they don't know their industry. Eventbank clearly made the effort to think from an organiser's perspective rather than click bait standpoint (or least effort required).
With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.
The customer support is on top of things and answer with care.
I have suggested to improve the analytics and other small features, I am confident they will think it through and develop if it makes sense.
I would seriously be unhappy and lose productivity if I had to opt out of Eventbank.
Pros
With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.
Cons
They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Membership Solution and Super-Responsive Team
Reviewed on 2021-08-10
Pros
The GlueUp team offers a customizable solution for our organization to help us manage our membership database. While this is our main use of the product, we also have access to Event Management and Email marketing features which help us further connect with our audience.
Cons
There's a little bit of a learning curve on the back end if you haven't used CRMs before- but their team is eager and willing to help train you and get you on track.
Alternatives Considered
Neon CRM- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Wonderfull Experience
Reviewed on 2021-09-23
Using GlueUp has been a magnificent experience, because it allows me to offer service and value...
Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.
Pros
Using GlueUp has been a magnificent experience, because it allows me to offer service and value oriented towards the satisfaction of our clients.
Cons
Nothing in general, at this moment all is fine
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Comment from AsBAA
Reviewed on 2022-11-18
Pros
The membership management are clear and easy to use
Cons
Flexibility is not enough for the application form
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic tool for membership management
Reviewed on 2022-08-17
Great
Great
Pros
The Community Hub - great way to connect my members from all over the world
Cons
There is nothing I dislike about the tool; however, I have not yet used the campaign and events creation, for instance. I hope It will be easy to use!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Eventbank- great for Membership organizations
Reviewed on 2017-03-15
A reasonably new but with great ideas and a really responsive support team. What I have really...
A reasonably new but with great ideas and a really responsive support team. What I have really liked is that fact that if the system does not already have what you need they are very good at developing new features going forward. For me it is the best I have seen for chamber use
Pros
It is the best one I have seen for chambers, combining membership and event tracking
Cons
It is new so some of the stuff is not 100% fully worked out yet; but they are updating all the time and it gets better every week
- Industry: Events Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Glue up is a complete management tool from Administrative work, accounts, events and marketing.
Reviewed on 2022-04-15
Glue up is a complete management tool from Administrative work,
accounts, events and marketing. It...
Glue up is a complete management tool from Administrative work,
accounts, events and marketing. It is a whole package that can
quicken any organizations daily operations. The system is also easy to use after training.
Pros
- Personalizing member engagements through campaigns.
- Tracking payments.
- Event management.
- Growing our audience through subscriptions.
Cons
- The limitations to the number of emails that are sent out.
- The price for a paid plan is high.
- Not being able to use all the provisions on Glue-Up. I still haven't.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
We are happy with the improvement the team has made to facilitate our organisation needs
Reviewed on 2018-06-05
Having a smart data and easier facility to manage the event registration and campaign
Having a smart data and easier facility to manage the event registration and campaign
Pros
We so far really appreciate Its feature for easy registration flow. Thus, we can manage better our event
Cons
Interface of membership. It would be better if the platform could facilitate easier way to preview the corporate members too.

- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Powerful drive the business, Honest, reliable reporting helps us refocus our business on time.
Reviewed on 2023-01-19
Pros
The easy way of using EDM tools, More than five years of cooperation, mutual support, and trust
Cons
People need more email templates and email designs for better email editing.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A complete End to end events and membership management platform
Reviewed on 2019-03-19
What is most important for all enterprise software to succeed is the team and hand holding. By far,...
What is most important for all enterprise software to succeed is the team and hand holding. By far, that remains the most crucial success factor for any large scale deployment of the best of the best ERP or CRM or any software tool for that matter and that remains the key attribute of Event bank. The passionate team members coupled with flawless execution of onboarding a client and hand holding them end to end.
Pros
- Ease of Use
- Slick UX
- Responsive design
- Native app
- Everything in one place for managing an association viz. Memberships, events, finance, mailing list.
- You dont have to have the headache of managing several platforms viz. mailchimp, a CRM and an ERP module with disjoined data which makes no sense.
Cons
SInce we haven't seen anything as compelling and all encompassing as this, I'am finding it a little hard to list the cons.
That siad, I guess an easier and robust payment gateway would have certainly been of great help.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Organizing our events is much faster
Reviewed on 2018-04-17
Pros
It's very easy to create events and we can do it all just using EventBank- we don't need other solutions as email marketing and Crm are all included. While it used to take us few days to create events pages, send out emails and collect registrations, it only takes few minutes now. We can also duplicate our regular events easily.
Cons
French language and support in French language would be nice to have, but so far we managed. Other than that no cons.

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Alot of work to set up
Reviewed on 2020-01-29
We are a small firm and do not use the event management side of things. This platform is really...
We are a small firm and do not use the event management side of things. This platform is really tailored towards organizations that promote events. We use it because it was free for us because our organization is so small and because they are fairly new. After the initial frustration of set up it has been great for us.
It has CRM - Events - Fiscal management that are all interconnected.
Pros
I enjoy the fact that I can integrate mewsletter managament with my lists.
Cons
It was a lot to set up - we went through several onboarding people and it really was not set up properly. I was finally able to get help from our current assigned agent. He has been very helpful.