YayPay Reviews

Yaypay is very intuitive and friendly to use that allows anyone to easily view and understand the data. It is capturing more features all the time and well versed with tight integration to our other systems.

There are a few more features we would like however, they are quickly capturing more features and continuing getting more feedback.

Auto-dunning/chasing and custom email templates have greatly increased our team's efficiency. Being able to customize what customers are seeing and also ensure they are receiving invoices is a huge win for us.

Recurring problems with invoice PDF's not being sent to customers, issues with customer contacts not updating between YayPay and Intacct, not being able to easily audit the system, etc.

The software is very user friendly and has a great potential to be a very robust system that can stand out amongst a sea of dunning apps. I do like the support and direct line I have with our Account Manager, since this gives a more on-hand care touch, which I hope doesn't change as they scale.

There are challenges with the partners YayPay has partnered with such as credit card merchants, it seems the partners are not very flexible with terms and have a very "our way or nothing at all" attitude and are care more about their bottomline than having a good partnership and thus has prevented us from using YayPay to its fullest capabilities.

I like the ability to customize workflows and view/track communications.

Not being able to pull information on what has been sent out and what has not.

I don't use it often, but when I do it is easy to use and easy to find the information I need. I think that its clear and concise on how to use it. I mostly use it to review customers overdue invoices and the features are simple.

At this time, I don't have anything that I like least. It looks like you've made many improvements throughout the 1+ that AuptiX has been using YayPay.

This software was very impactful for our team. It helped us stay on top of our goals. It helped us reach clients and impact our sales. This software was really easy to use and understand.

Nothing at the moment. I will try and find something but I doubt it.

The software is great. It can handle many accounts, have billing history, and make auto emails. Its makes it as well easy for customers to way via ACH or card.

Nothing really! The app is great and it would be cool to see a iPhone app.

The software auto emails our customers. The customers are happy with the auto invoices.

Nothing! What a great software app. We use it everyday.

There is a lot of functionality that allows you to get useful work done and recorded. What I like most about this company is that they are continually putting out new features that are really useful.

There are bugs here and there but the team is very good at fixing them quickly.

The software is easy to implement and the Yaypay team does most of the heavy lifting! The User Interface is easy to use, even for our Collections Specialists in other global regions. The self service customization makes updating or changing communications and workflows easy and immediate. The Yaypay team is helpful, professional and knowledgeable. They are open to feedback and improvements and continue to seek ways to better serve their customers!

Some of the functionality isn't there yet or doesn't work with our instance of our ERP. It's scaled for Global use but is still very US centric, common business practises in EMEA as an example (date format) cannot be localized.

YayPay is an accounts receivable portal. Mostly you see a lot of AP solutions so it was a nice change to see an AR solution. It really helps when you're looking into prioritizing cashflow and cash collections.

I liked the dunning emails and being able to see if a customer had viewed the email or not.

When searching for a customer, the software would load very slowly.

I like the dashboard because it shows all of the pertinent aging information (DSO, total payments collected for the month, total outstanding invoices, etc) with ease of access to the details of that data. Website is bright and easy to navigate. Very simple.

I would like to search an invoice in the search bar and have the account pop up without having to drill into the window. I would like to be able to send notices on the individual invoice contact level. Right now we are only able to send on an account level.

Simplicity of use and overall design. Seamless integration to our accounting system (QBO).

No much to complain about. There is definitely an on-boarding process that takes some time to get going, but once you get everything setup it becomes a big time saver.

I love the ease and accessibility of using YayPay. Very fast and super simple!

Honestly, I can't really think of a con here. Accessibility and ease of use sets YayPay apart from other applications and services.

As an AM I need to have clear insights into my customers and if they owe money or when they can expect their next bill, etc. YayPay is straightforward and easy to use and allows me to have transparency into my book of business.

I've been using YayPay for less than 6 months and so far it's nothing but helpful.

It is very easy to understand, easy to search for things by any piece of information i have, very convenient to have customer portal links.

Easier to modify account details or email addresses on customer accounts, but perhaps I am missing something and there is a way to do that easier.

Easy to find what I am looking for quickly.

Wish there was more reports to pull and send in a nice format to customers.

This software is extremely user friendly. You can customize it to your own liking and to your ability based on your company

So far have not found anything that we dislike about it just yet. Setting our company up within yaypay has been a long process so we are hoping it all works out exactly the way we want it to

The ease of having visuals on one dashboard solely for collections.
Being able to empower customers with a link to their statement, account details and invoices.
Auto workflow notices.

I would like to be able to run more aging reports for print out use with notes.

I love the ease of use. I'm able so see my aging, run reports , send invoices and contact clients on one screen.

I have no complaints about Yay Pay. It does everything I need. The ease of use makes it breeze to train new employees on.

Automated workflows make collecting easy.

Customization to integrate with non-collections workflows were tricky at first but achievable via reporting.

Helps create process in the accounting department, which as a startup is very important. Staff at Yaypay are agile and respond to customer needs.

As it is a new product, some features are still being created.

I enjoy how user friendly the software is and how easy it is to analyze data

The system has no cons in my opinion

My collectors like the tool and it is easy to use for all.

What I least like about the software is the reporting functionality. Would like to see better reporting function.