eBizCharge Reviews

Century Business Solutions Is The One Stop Shop For Companies Credit Card Processing Needs!

Reviewed on 2016-10-31

My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions!

After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it.

Tristan & Gio are top notch! Very Professional & very helpful!

This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!

WORST CUSTOMER SUPPORT EVER!

Reviewed on 2020-06-17

One of the worst customer experiences I have ever had. I not only called, but also got on chat trying to get a few questions answered to determine if this would be a good fit for my company or not. The 4 separate people that I spoke to were useless and refused to answer my questions. They kept trying to transfer me to someone else and refused to answer my questions.

Ebiz has always been professional, prompt and easy to work

Reviewed on 2018-04-19

had to call to get a card capture completed, because we were past the window to push the...

Reviewed on 2017-11-22

Customer Support gets 10 Stars!!!

Reviewed on 2017-01-13

I am a new customer with Century Solutions and their eBizCharge system. I am in South Florida and Customer Service is in Irvine, CA; a time difference of 3 hours. It never fails, I will always have a call back about 11 AM EST to address what ever issues I may be having. They are very courteous, knowledgeable and respectful of your time. I'm sure no matter who you get in customer service to help you, you will be very satisfied. Enjoy the experience!

Technical Help

Reviewed on 2016-09-02

As always Rodney was helpful in getting my quick books back up and running. His technical help is spot on and quickly done.

This software is very efficient

Reviewed on 2018-03-29

Very pleased!

Reviewed on 2016-09-07

This has been very easy to use and very user friendly compared to the old system that we were using prior to eBiz.

I have a problem with the new update help me with the problem.

Reviewed on 2018-03-07

Easy to use application

Reviewed on 2018-03-10

Cardiff Transportation

Reviewed on 2016-09-15

My experience was great. Alex was very helpful and walked me through my issues and showed me how to do it easier.

Easy to use

Reviewed on 2014-11-19

I was kind of skeptical about the company rep's claims at first. However I could not find a lower rate than what they were offering so I decided to give them a try since I had nothing to loose after all. The integration with QuickBooks s works like a charm and has saved us tons of time in data entry. The rate is great for us and there has been no increases yet. I have not had any issues that required calling their team(I guess that's a good sign!)so I cannot rate their customer services.

Outsource Processng

Reviewed on 2017-02-06

I have not heard any complaints. Have to assume the software and service works well. Thank you for giving me this opportunity to comment.

EBizCharge review.

Reviewed on 2017-12-15

Gabriela was great!

Reviewed on 2016-09-13

Your product is so so but your customer service, and especially Gabriela, are great. She walked me through my problem expertly.

We have been happy with eBizCharge and functionality of the customer portal.

Reviewed on 2017-11-27

CBS Customer Service

Reviewed on 2019-07-22

I selected Century Business Systems a year ago, July 2018, and they have proven to a reliable, dependable merchant services company that also provides extraordinary customer service. We encountered two separate integration issues that the Client Services Assistant Manager, Rodney Johnson, resolved with his technical expertise and persistence. Our customers pay electronic invoices seamlessly with the utmost confidence. The best part is that Century Business Systems fees are lower than our previous merchant service providers.

Client Services

Reviewed on 2019-12-28

Title: Pleased as Punch

Reviewed on 2016-09-02

Rodney Johnson is most knowledgeable and supportive. He works with me on line to solve processing problems. He is prompt with accurate professional answers.

Great customer support!

Reviewed on 2017-12-20

Cost saving on credit card processing and handling. Better customer service with self-serv payment portal.

New Software Experience

Reviewed on 2016-09-28

We are brand new customers. The conversion went very smoothly. End of day reports were customized to meet our needs. Customer service staff has been very skilled, informative, patient, and friendly. Great experience!!

Credit Card Error

Reviewed on 2016-09-29

I had an issue with a CC being declined but it still kept the auth Id and transaction ID in my sales order. I spoke with Justin and he helped me fix the problem and get the invoice out.

THE solution for business on the go!

Reviewed on 2015-01-12

We needed a tool to enable mobile processing and I was surprised to see how competitive eBizCharge rates are, especially for a small size business like us. A simple math revealed that I could get more and do more with this software. We have never had problems and feel great knowing that the gateway is PCI compliant.
We are going to use the software for my web site shopping cart as well.

Best service provider we've ever had!

Reviewed on 2015-06-02

I have been their customer for a little over 2 years now. Their payment gateway beats every other solution in the market. Daily reports can be easily accessed on the portal and recurring payments can be easily managed via their gateway integration. Very agile and responsive staff, I love their support people.

eBizCharge review EXCELLENCE

Reviewed on 2016-09-28

I have been using eBiz for several years, this is the Best Customer Service vendor for credit cards I have ever experienced. It is very user friendly, and the quality of the product is Great. I can not say anything bad about this product. If we have had a problem they have always been there to assist us in a timely manner, you don't get put on hold for long wait times and you always get a live person. When you speak to a person they are always friendly and happy to assist you. Excellent Product, Excellent Service, I would recommend this to anyone.