AMCS Utility Billing Reviews

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle. The customer service is wonderful I have never had a problem that they could not fix or walk me through. I recommend this system as often as I can to other small towns like Manzanola

LOVE it, LOVE It, LOVE it

The product is good, but the Customer Service is AWESOME! Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests. We appreciate her so much! WaterWorks allows our City to seamlessly bill our patrons monthly, and typically if there is a problem with the billing it is on our side, and not based on the product. We are very satisfied, and we wish all of our software was as easy to use.

I highly recommend this company. They are always trying ways to improve to make it better.

Great product!

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works
about 10 years and this is a wonderful software, it is customer friendly and I would not want
to try any other software because I think water works would be hard to beat in every area!!!!

So much more versatile than I imaged. Called Customer representative with some concerns. Terri explained a couple of options and helped walk me through the process of exporting information from Water Works. I then customized the report as I needed it and saved me a lot of work.

I highly recommend this service and product!

LMS Waterworks is an awesome software to use for your utility billing. The customer service is phenomenal, Terri and John are very knowledgeable they will help you in any way, taking all the time needed for YOU to understand everything and every question you have will be answered.

This software is so much better than what we were using. If I have any problems with it I just call Teri and she irons the kinks out. I like that there are so many reports with this product. I use it to fill out information for the system all the time.

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues. The software is very user friendly, and when there are needed Improvements or programming issues they are concerned and work on the.

Love the flexibility of Utilibill. Billing is automated, customers love payment IVR and all the automation around self configuration. Collecting the money is soo easy now and its made a big difference to cash flow.

WaterWorks is very user friendly once you have been introduced to the different uses of it.
There are still new uses that I seem to find every once in a while, with the help of my VERY USER FRIENDLY helper (Terri).

WaterWorks is wonderful. Our computer system crashed a few years ago and with the help of WaterWorks Online Back-Up & and Terri we were back up and running quickly. I highly recommend WaterWorks!!!

its a great program just when you don't use certain features in everyday use you have to call someone to get them to walk you through it again simply because you forget how

Customer service is top-notch. A drawback has been that the software was NOT compatible with MAC. I understand this is changing which is beneficial for me.

Very easy software to learn. When you need help Customer Service is always there to help. Will walk you through the steps you need help with. Very friendly.

Since this is my first time working as city clerk, this is the only software that i am somewhat familiar with, it appears to be great.

THE ONLY THING I DO NOT LIKE IS THE PENALTY DATE CAN NOT BE CHANGED TO BE LATER THEN THE DUE DATE

Very user friendly product. Terri at WaterWorks is very helpful with any questions that may come up.

Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

I like the program but the customer service is the best thing!!!

A very friendly easy but accurate program. Training was easy for my assistant.

Super user friendly. Best customer service!