Total Management Reviews

I wish there were options to customize reports. The general ledger is also really bad. Other than that it works great for what we need it to do.

Very easy to use .
Customer service is very helpful and cooperative.
Website has plenty of information to manage the property.
Cost of services is reasonable.

Not user friendly. This is not designed for retail shopping centers. Does not properly figure sales tax. Very difficult checking account functions. It takes 3 or more steps to do what should only take 1. Not user friendly

I ABSOLUTELY LOVE THE EFFICIENCY AND ORGANIZATION OF TOTAL MANAGEMENT.
I ALSO LOVE HOW FAST THE CUSTOMER SERVICE IS.
OUR RENTAL PROPERTIES ARE 90% MORE ORGANIZED NOW THAT WE USE TOTAL MANAGEMENT.
WE TRIED A NUMBER OF DIFFERENT SOFTWARES BUT THIS ONE SEEMED TO BE THE BEST FIT FOR US.

This software is easy to navigate and customer service is amazing! I have found that all task can be reached from main screen, any mistakes can easily be corrected.

I've enjoyed using the program and found it very easy to learn. The support team is very helpful and has quick response times.

Overall, I am very happy we made the switch to Total Management. There have been a few bumps in the road but the support team is always there to answer questions.

We are a commercial and residential real estate and management company. We brought in four properties from an existing company. The system they used did an okay job of tracking payments, but wasn't getting any support from the company that bought it, and didn't have the bells and whistles you look for now (email to tenants, Owner portal, ACH payments). We uploaded some information by ourselves, and sent some big properties in Macros for them to upload.

Took about a month of hard work to get Total Management up and running. We love the ease of use of the software, and the price is right where it should be. The support from the staff is great. The software is still very young, and we have given some feedback on some wants and some must haves, and they have been very receptive in implementing or trying to implement.

Best parts: Inputting payments is very simple and quick; it has good reporting, and is easy to read. Total Management is very user friendly, and offers great in house support. It makes it easy to create new property. Commercial CAM function. Text-email work orders.

Down side: Can't apply payment to specific charge (i.e. late fee, assessment), and has no label print function.

Great software, great support, needs a few more features like better accounting for the management company entity. Still have to use quickbooks for that

Our experience has been really good - easy to implement, great help screens & great customer service.

Our organization, which manages multi family housing units in the affordable and supportive sectors, switched to Total Management from PropertyWare, despite a strong sense of skepticism, having tried a number of real estate management programs unsuccessfully. It took about a month of simulated practice, (all of which was done on the free trial) and about a week for actual implementation.

While the adjustment (mostly psychological) took some work, I haven't been more pleased with a business tool since the advent of the PC. The breadth of data that becomes available is amazing, and the ways in which it can be looked at and analyzed is nothing short of revelatory. The most exciting piece of the package is the full integration of the management function to the accounting, thereby eliminating the double entry requirement and all the errors that follow.

My employees are equally impressed, and it has increased their productivity immensely. The best news is how we found over $10K in rent-receivables owed by a government agency, which was promptly paid! Amazing what the right information can do for a business. Lastly, but perhaps most importantly, the support has been superb. Knowledgeable and highly personal, the guys at "command central" seem like our very own IT department, and have infinite patience to boot...I recommend most wholeheartedly!!

I feel that Total Management is not up to par on all the needs that should come with a software to support property management with ease.

My company just started busing this software this year and it works really well. There are a few things that could be tweaked but I am very happy with how it works. No seven a work order comes in, it is sent straight to my email instead of me having to walk across our property to get a piece of paper.

I enjoy and use my TM regularly for both commercial and residential properties. It works well for nearly everything I need it to, but the design of the interface is dated and does not work well. Multiple windows open makes working on separate projects easier, but also infringes on organizational simplicity and ease of use.

Difficult to learn. Works pretty good for the property management side, but the accounting program needs a lot of work.

To conclude, free accountant (for trail version only) for your real estate property management which sums out detailed account report, yet reliable.

I am the property manager at Southwyck Park Apartments in Toledo and I have been using Total Management for nearly two years now. It is fantastic! It makes my job so much easier. Entering payments is a breeze, which makes a work order for a maintenance request take half the time. This program is the best! Before we got Total Management, we used software called Rent Right and it was okay, but way too basic! I mostly used it to make work orders. With Total Management you can do everything that you would need to do as a property manager! Schedule appointments, take in rent payments, update leasing information, pay bills, and organize applicants on a waiting list. There is nothing this program can’t do. I would highly recommend this software to anyone in the rental business!

I have used several different property management software programs over the years. I find Total Management to be fairly intuitive and easy to use. The customer service is the best I have experienced. They are truly caring and quick to respond to any issues or questions. They spent time working with me individually to train me in the use of their program and to help get me up and running. I would definitely recommend this software to anyone who asks.

The software can be a bit cumbersome at times, but overall once you get past the initial learning curve it is a very functional program. The feature set is robust and there is a lot there in terms of systems etc so features are great. I just wish the interface was a bit more user-friendly at times and not as cumbersome, but a minor complaint overall.

Over all I like the program the only issues I have had were with the online payment . Customer service is good .i dealt with support staff, he was very patient with my ignorance of computers

While entering bills I noticed that my CAM percentage was 0% after I had everything setup. I could not figure it out and started a Chat w/ TM and we had it fixed in no time! Easy to work with and the chat session went excellent. Word to the wise; write down all your questions and ask all at once because they will show you how to fix it before you can think of your next question.