Total Management Reviews

A Great Property Management Tool

Reviewed on 2017-01-19

Our company has been using the Total Management software for nearly three years. What a difference it has made. I handle mostly the financial aspect of the property management business. I've had a couple of issues, but the support staff is top-notch. They respond quickly and work with you until the issue is resolved. I can't say enough good things about how complete and detailed the software is and how user friendly it is! I can highly recommend this software to any property management company that's looking to make life easier, yet have access to a wealth of information regarding all aspects of their company.

Decent overall management software, great value and outstanding customer support.

Reviewed on 2017-01-19

It is hard to find a property management software that can handle commercial business parks and doesn't break the bank. TM isn't perfect. So many little things I wish they had done differently to make it more user friendly. But we only manage 100 units in 8 entities, we are mainly an investment and development firm. So we can't afford spending $ getting set up with Yardi Voyager or MRI, not to mention the outrageous monthly costs. And we do know people who just did spend the $ and absolutely hate their system.
So getting set up with TM doesn't break the bank and it is a month-to-month contract. The software can do everything we need it to. It can handle accounting, property management, CAM (also more complex CAM) and it can truly handle those separate entities. Now, it doesn't look pretty. Sure I wish it was looking a little more like Appfolio. It looks old school and the reports look blank and aren't customizable. But it can do a lot more than Appfolio for a commercial user, and the numbers are all there. Their CAM setup makes me want to pull my hair out. But at least it can handle it, and you only have to set up CAM once, then you can track it every month/year, however you do it. The tenant online portal looks old school and blank too. But hey, it works. Now, the payment processor they work with is RentPayment (Yapstone), and it is nice that the online payments get just show up in the system. But boy, Yapstone customer support blows. And they charge fees for ACH/eCheck payments, not just for credit/debit card payments. I know other rent payment processors who don't charge on ACH payments, which is nice for tenants.
The Total Management customer support on the other hand is AWESOME. I have NEVER dealt with a company that had this kind of customer support. EVER. You get free trainings via join.me to help you get set up and their trainers are great. I would have been totally lost without them. If the system has a glitch (which really doesn't happen a lot) you email customer support and they fix it. Although half the "glitches" I thought I found turn out to be user errors - oops. The more you get used to the software the less you have issues. I have used it for 1.5 months now and it really isn't bad to get into. Now, the data import was tough. You can use their import sheets for the basics, but you still need to manually set up late fees, rent increases, lease data. But thats the same with every new software. Overall, really good value.

Good for simple day-to-day maintenance, but horrible for financial reporting

Reviewed on 2017-01-20

Total Management is easy to learn to use and adequate for a number of regular functions, but quickly becomes inadequate for use with multiple properties. Balance sheets often don't balance, especially when they are run for multiple properties. The available reports are inadequate for tax return and bank reporting, so most reports need to be created in Excel. The owed to/due from feature is handy, but very complicated to unravel when these short-term balance sheet accounts need to be eliminated. The bank reconciliation feature is convenient, but doesn't actually reconcile the bank statement to the books. The CAM reconciliation feature looks nice, but since it does not reflect journal entries it is useless for our purposes. The support folks usually try to be helpful, but are constrained by the program limitations, and often seem to have little knowledge of accounting.
It would be much better all around if it could be reconfigured as a front end system for QuickBooks Online. The best features are reasonable price and lack of a long-term contract.

Total Management Completely Changes Our Company

Reviewed on 2017-01-19

We used to administer our property management using several different programs by several different people. As a result different programs had conflicting information. By switching to Total Management, everyone has the same information. Also information that we provide to lenders now looks professional and consistent. Total Management has improved our profitability by giving us information that we never had before, and increases our collections. Total Management is not that expensive. If your company is trying to manage its properties by using QuickBooks, you are making a big mistake if you don't switch to Total Management.

Satisfied User

Reviewed on 2017-01-24

There is a learning curve with all new software so it took some time to get used to Total Management. We are overall satisfied but I will share some challenges we've experienced.

1) We can only email customer support and not pick up the phone and call and speak with someone immediately. However, when we've emailed problems to customer support, we immediately got a response and an answer to our question.

2) We've been working with customer support to automatically calculate our monthly management fee, which is between 4-5% of the gross collections on each property; however, this problem is still outstanding and we've given up. We cannot get the system to automatically calculate the monthly management fee.

3) Total Management should have a budget feature in the software program. Sophisticated owners require a detailed budget, YTD actuals, etc. We are using the TM budget Excel spread sheet but it would be helpful to have everything included in the software and not have to copy and paste into Excel.

If you're looking to simply your rentals total management is the way to go!

Reviewed on 2017-01-19

We been using total management for about 3 years now and it has made such a positive impact for us. It simplified so many things for us. From the fact that no matter where I go I can log into a computer and get contact info on a tenant, to logging in an issue with them. Plus the simple process if a tenant is late can just hit a couple buttons and prints out a late notice. I searched for couple months to try to find a company that was able to meet our needs and I am glad I gave them a try!

CPSG Review

Reviewed on 2017-01-19

We've had total management for about 4 years. My experience has been great. I love the fact that I can jump on from anywhere I have internet access. The overall user ability is great.

Overall very good PM software

Reviewed on 2017-01-25

Total Management is a solid online PM tool. There is a learning curve and a decent amount of training involved when first starting TM. After using TM for a week or two most things are pretty straight forward. If you do have a question, the self help tool is very helpful. If more information is needed support has always been quick to respond to any questions that we might have. They seem to be continually improving the online experience. I would definitely use TM for any future properties we acquire.

Totally-Ahh-mazing!

Reviewed on 2017-02-01

I use this software daily. It has so many features that I am still trying to get use to daily. All in all this is a great software to use.

Works well for a small portfolio

Reviewed on 2018-08-29

I used total management daily, and it is a very useful tool. It gives me the ease of multitasking to track repairs, run reports, and find resident information.

It´s an excellent tool for real estate administration!

Reviewed on 2017-01-19

For this short 6 months period I have been using this software, I noticed it´s an useful and very complete tool in the real estate business. There were some things I suggested to the support department and they solve the issue in a way that I can work better right now. Keep evolving! Excellent choice of Software.

TM is terrific

Reviewed on 2017-01-19

I've been using TM to manage my multiple commercial properties for several years and simply love it. It's so easy to use and has great features as well. I recommend TM to any all property owners who want to easily and effectively manage their properties.

Total Management provides the Total Package

Reviewed on 2017-01-19

Using the Total Management program has made the process of collecting rent, tracking expenses and doing the CAM Reconciliation for our commercial spaces a breeze! If there is a question about generating a report, the customer service is prompt and helpful. Highly recommend this user friendly program.

This is a good system for tracking property management rents and accounting

Reviewed on 2017-01-19

Overall a good experience, the system is user friendly and the "how to" feature helps work through most problems that I have come across.

My Total Management Review - NRC

Reviewed on 2017-01-19

We have used TM since July 2016. I find the software is very easy to use but we have run into some issues with reports and accounting functions that could be improved upon. For instance, the AP report is still being worked on and does not match the Balance Sheet total when credits are involved. The bank deposit detail report does not show non tenant deposits. At times the reports for AR and prepaid Rent do not match the Balance Sheet either. The accounting side of the software is not as good as the property management side. With that being said, we are still very happy with the software.

Good software

Reviewed on 2017-01-19

I am enjoying using Total Management. The set up was not great. I am not sure if it was on our end, or your end, but when the info was inputted the numbers from previous rent collections were all incorrect. I love how the rent rolls print out. I like how you can put rent escalators in there. Everyone has been helpful when I had a question. Training was good.

Reporting is not Great

Reviewed on 2017-01-19

I wish there were options to customize reports. The general ledger is also really bad. Other than that it works great for what we need it to do.

Work Order Function Very Useful

Reviewed on 2017-02-01

Work Order function is very useful to track repairs and maintenance. Easy to use and help to tenants.

Needs to be easier for a savvy, super experienced person to figure out faster without...

Reviewed on 2017-02-01

The program seems limited in features to query and report. Support is sooooo hard to get and most of the time the answer is no it doesn't do that. :( -- sorry.

Awesome service

Reviewed on 2017-01-19

Very easy to use .
Customer service is very helpful and cooperative.
Website has plenty of information to manage the property.
Cost of services is reasonable.

EXCELLENT software

Reviewed on 2017-01-19

I ABSOLUTELY LOVE THE EFFICIENCY AND ORGANIZATION OF TOTAL MANAGEMENT.
I ALSO LOVE HOW FAST THE CUSTOMER SERVICE IS.
OUR RENTAL PROPERTIES ARE 90% MORE ORGANIZED NOW THAT WE USE TOTAL MANAGEMENT.
WE TRIED A NUMBER OF DIFFERENT SOFTWARES BUT THIS ONE SEEMED TO BE THE BEST FIT FOR US.

A+ service and VERY easy to navigate

Reviewed on 2017-02-01

This software is easy to navigate and customer service is amazing! I have found that all task can be reached from main screen, any mistakes can easily be corrected.

Very effective in keeping data up to date.

Reviewed on 2018-07-24

TM

Reviewed on 2018-06-19

may need better accounting reports.

Great Software!

Reviewed on 2017-01-19

Excellent software for managing multiple properties! Support is friendly and knowledgeable. Features are great!