UpKeep

4.6 (1,344)
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Asset Operations Management Software

Overall rating

4.6 /5
(1,344)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support Software
4.7/5

96%
recommended this app
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1344 Reviews

Lillian
Lillian
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

UpKeep simplifies facility management!

Reviewed on 2023-03-06

Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be...

Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.

Pros

My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.

Cons

Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.

David
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent tool for technology company that needs affordable CMMS

Reviewed on 2024-02-08

UpKeep has been very helpful in guiding us through adoption of the platform and providing us the...

UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform

Pros

UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost

Cons

The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.

Domenic
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Simplest task assistant

Reviewed on 2023-05-14

Pros

The Notifications and alerts are essential reminders.The display of tasks and ranking reduces the chances of skipping or forgetting them.

Cons

Some important pieces of information need to be added such as precise location information about assets.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Not To Good.... Not To Bad In A Sea Of Competitors

Reviewed on 2023-11-16

It's pretty good experience definitely if you're starting off with your first and/or grown in...

It's pretty good experience definitely if you're starting off with your first and/or grown in employees, orders, basically it's like having your own team without a team and without the headache of personalities it should be more of a is stepping stone into how to manage a team and implement what are keys brought because of kid does not offer more than or it's at still great app it's all about just improvements it's not going down or anything only up because They have a really good product that can be built upon I think a lot is just listening to the people who helped him stay in business which is your customers and the people who go out of their way to use their services

Pros

Having the wherewithal to provide at times a seams unmanufacture/track orders, set up preventative measures was routine on demand schedule of Maintenance and all other headaches that come with the business they're in and just all around you have the management off operations and stuff like that. As well as some pretty fine Analytics data management that is accessible to users who want to improve and become more efficient with your day-to-day work based off statistics in numbers and professional opinions

Cons

I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.

Elizabeth
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Upkeep magical performance.You should try it.

Reviewed on 2023-10-29

We all need Upkeep if we want to scale into new hights of success.I always use it to create work...

We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before.

Pros

It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it.

Cons

No cons about it.It has been impactful to me.

Roger
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Upkeep Review

Reviewed on 2023-10-18

Pros

Creating, scheduling and tracking work orders. Setting up PM.

Cons

So far I like everything Upkeep offers. It is working well for us.

Response from UpKeep Technologies

Hi Roger, thank you for your review! We are so happy to hear UpKeep is working well for your team! If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Charles
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Joy of Maintenance

Reviewed on 2023-12-20

I would say it has been very good, UpKeep has been well embraced by the Associates here and the...

I would say it has been very good, UpKeep has been well embraced by the Associates here and the ease they have had submitting work orders.

Pros

The biggest thing would be communication. Before UpKeep a work order would be put in and no one would know the status of it. With UpKeep we see updates and emails detailing the status of the work order.

Cons

The only thing that comes to mind is that you provide training for Administrators and Technicians, it would be nice to have a power point presentation for the view only and Requestors. As an Administrator, UpKeep was my task to own, and I had to present it to the group prior to launch. the problem was the Administrator permissions is different than the view only and Requestors, needless to say my 1st class was a learning experience not only for the view only and Requestors but for me also.

Marek
Overall rating
  • Industry: Financial Services Software
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

UpKeep Review

Reviewed on 2023-05-30

The software provided an efficient and user-friendly solution for managing maintenance operations....

The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system.

Pros

One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency.

Cons

One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications.

ledton
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

file management application

Reviewed on 2023-08-17

it had helped us to stop losing important files and documents

it had helped us to stop losing important files and documents

Pros

with upkeep you can keep all document files in one central place, I like the ability to allow document uploads, and the application is user friendly

Cons

using the application to upload big documents with a lot of photos takes a lot of time the expected

Response from UpKeep Technologies

Hi Ledton, thank you for your review! So happy to hear you're enjoying the application. If there's anything we can help with, please don't hesitate to reach out. We're here to support!

monica
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

commend Centre for business maintains and management

Reviewed on 2023-08-14

using the application has simplified work and support is given online

using the application has simplified work and support is given online

Pros

i use upkeep to communicate with the technical team for maintenance and support, I like the ability to send issues as photos and get helped online, upkeep provides a video tutorial for setting up, this is the best for sure

Cons

using upkeep requires strong internet connections as poor networks lead to delay in loading documents as soon as possible and it's very hard to learn

Response from UpKeep Technologies

Hi Monica, thank you for your review. Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Elvis
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

upkeep setup is so easy

Reviewed on 2023-07-15

using the soffware has simplified work and save time

using the soffware has simplified work and save time

Pros

the application is easy learn and set up for use in the organization, like its ability to organize once data has been entered in the system. The UI is so friendly

Cons

upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents

Response from UpKeep Technologies

We appreciate your review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

Stefan
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Simple tool for inventory management

Reviewed on 2023-10-28

Pros

UpKeep makes it very easy to track and record inventory. Very user friendly

Cons

Great app however I find myself having a lot of errors uploading items from time to time

Response from UpKeep Technologies

Hi Stefan, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out to [email protected] we're here to help!

joan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

document and work orders share with upkeep the best application

Reviewed on 2023-05-21

Pros

i like upkeep when handling work orders among team, since i can get all project team inputs to compile general project report , the CMMS feature also makes militance management systems so easy, i also like the user interface. security is another thing which is good since every user is given password for logging

Cons

using the application on android phones its very slow and this limits tasks to be accomplished

Nzai
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

manage inventory with up keep

Reviewed on 2023-07-10

its has helped us to save time and other resources

its has helped us to save time and other resources

Pros

with upkeep am know my sanitation inventory for products in store, its so simple to use with friendly interface

Cons

some times its too slow to hand some tasks and always needs a stable internet connections

Response from UpKeep Technologies

We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

nabasirye
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

business work flow now made easy with in companies

Reviewed on 2023-04-30

there has been reduction on time spent by technicians f filling work orders for the company and in...

there has been reduction on time spent by technicians f filling work orders for the company and in long run increasing on productivity among team

Pros

i like the CMMS feature which are so efficient for maintains management and this has simplified work with in the company, i like the software since its so easy to use with a good user interface

Cons

for new users may get challenges using the application to make work orders or open them and on android its bit slow to open documents

fahd
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

doing work orders on paper work no longer working

Reviewed on 2023-05-29

Pros

using upkeep is easy, with work orders I just take a photo for work to be done and I sent it to technicians without moving from one office to another

Cons

some times when photos are so much the application is slow in sending them

Arnold
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

upkeep supper easy to use

Reviewed on 2023-04-24

Pros

with upkeep, you can store your data online and it comes as an application which can be used on a smartphone. i like the customer support team which are available 24/7

Cons

it takes a lot of uploading documents using upkeep software and it lack category feature were files can be sorted or stored per category

Lawerenceis
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Seruity provided during use of this software

Reviewed on 2023-05-02

Pros

I like the fact that I can use this software effectively and even recommend it to my fellow workers since it has helped me manage my finances

Cons

Support team slowly makes me hate the software in that they take long to help up in need of help

Hilda Namukula
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

MY review on upkeep

Reviewed on 2023-03-27

Pros

As senior research Advisor, upkeep has helped me to keep my research files in one central place by just uploading my documents to drive,its simple to search for files saved. I like the user interface and the request portal/ feature and its ability to be installed on smart phones.

Cons

For now i have no issue with the software, its working well for me and i just recommend it to other people to give it trial

Alfred
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

hotel asset register made so easy

Reviewed on 2023-03-29

Pros

with upkeep am able to truck all hotel assets and their status in one location while in office,i like the assets and purchase order feature. The software is so easy to use

Cons

the software is doing well for me i have no dislike as of now

adam
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

asset register made supper easy

Reviewed on 2023-04-01

we use up keep to always check the status of assets where they are and who is primary user this...

we use up keep to always check the status of assets where they are and who is primary user this helps us in decision making process as organisation

Pros

with upkeep am able to truck all assets status in one location with out moving office to office , department to department, its easy to use and to install on android phones

Cons

sometimes the applications delays to download certain information which may be required so a gently most due to poor internet

Abhishek
Abhishek
Overall rating
  • Industry: Market Research Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Happy to use Upkeep!

Reviewed on 2023-01-22

User-friendly and efficient tool for asset management. A very effective tool to keep track of your...

User-friendly and efficient tool for asset management. A very effective tool to keep track of your work orders.

Pros

It is simple to use and very efficient in keeping track of your assets and work orders. Its task scheduling feature is very useful. Its request and approval features are also very impressive and helped in promoting the efficiency of our maintenance team.

Cons

Recurring task cannot be changed once scheduled before the completion time which is not at all a desired feature.

Daniel
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

Upkeep

Reviewed on 2023-02-15

I found the system over complicated and this made it harder to use than what was necessary

I found the system over complicated and this made it harder to use than what was necessary

Pros

Varied amount of functions to use although more complicated than it needs to be. No over Pros found

Cons

Over complicated system and not as user friendly as it could be, found an easier system to use which worked

Paul
Paul
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Upkeep can change your whole maintenance program

Reviewed on 2019-11-13

It's as good at the information provided, which is made better because once it's in there, its...

It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Pros

Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is.

Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Cons

The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Response from UpKeep Technologies

Hi Paul!

Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team.

Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible.

Have a great day!

Liam
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great for our medium sized business!

Reviewed on 2019-03-02

Overall UpKeep is a great piece of software that continues to improve with regular feature updates....

Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.

Pros

UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.

Cons

UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.

Response from UpKeep Technologies

Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team!