Marsello Reviews

Thanks Pania.

We're glad you're enjoying the use of services. We agree it's a bit cumbersome in your instance as it's manual, however we're always integrating with POS providers. If you're currently using Timely, we're working on a solution there - and hope to have something within the next few months.

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

Hi Rakesh, appreciate you taking the time to submit this response.
You have been a long-standing customer of ours, especially through the early days of our product, so it¿s truly great to still have the LJ brand and yourself on board. We take your comments very seriously, and we¿re committed to improving the process, especially at the point of sale.
That is why we are glad to announce we are integrating our product with common tools LJ uses, including Kounta. This is currently in development, and we expect it to be released within 2-3 months. We think this will speed up the process at the POS, so you can search customer accounts directly.
Looking at your account, you have registered a significant number of customers & you operate a high return rate. However, there is plenty we can do to improve your ROI, including activating your automated marketing features which will improve retention rates.
We would be help to guide you through this at a time that suits you?

Thanks for your honest review Angie. I can appreciate where you're coming from and agree we can do more to make our software more user friendly. We'll be making significant changes over the next 12 months to work on this. I've notified our support team to get in touch, should you wish to attend any free software training.

Yet again, thanks for your review and we've taken your feedback on board.

Kind regards,

Rory Moss
Marketing Manager

Thanks for the positive review Adirah. We're glad you are enjoying the use of the system. In terms of the verification issue, please be sure to lodge this with our support team at [email protected] and we will get this resolved. The feedback issue might just be as simple as a setting change. Either way, feel free to call us and we'll do everything to get these issues fixed! Thanks so much for your continued support down there in Dunedin. Regards, Rory Moss, GM

Hi Vishal, thanks so much for your positive review. We're actively working on our POS integrations. Unfortunately, legacy POS systems are harder for us to integrate with, but as we say, we're working on solutions.

Thanks for your review Aimee. We're glad to hear you're getting the support you need for your rewards programme. Do let us know if there is anything else we can improve on.

All the best

Rory Moss
Marketing Manager

Thanks for the positive review Amber - we really appreciate your feedback. Regarding the tablet devices, we can replace these if required. Unfortunately with hardware, there will always be some technical issues at some point. That said, we' do have a POS solution variant, should you wish to try this?

Thanks for the positive review Mel! We hope you enjoy using the software to date. Unfortunately hardware can be tricky - but the best thing to do in these situations is call us immediately and we'll help you sort this out!

Thanks so much for the positive review Kathy - yes we¿re still making some minor quality improvements to receipt printing but this will be fixed shortly. Let us know if you need any further help and don¿t by shy to call in. Yet again thanks for the review and we hope your customers enjoy using their card :). Goody Team.

Thanks so much for your review Tessa. I believe we've addressed your birthday campaign issue in a prior email, but do let us know if we can do anything further. We really appreciate the long-standing relationship Goody and Lawrenson Group have had over the last four years. Feel free to drop us a line, should you need anything further.

Kind regards,
Rory Moss
General Manager

Great you hear you're enjoying it Marie! We have some up coming features and integrations we think you'll love.

All the best,

Rory Moss
Marketing Manager