Marsello Reviews
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104 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Wild Pear Kitchen can't imagine doing business with out Marsello
Reviewed on 2022-11-30
Traditional Hospitality businesses actually know very little about their customers buying habits...
Traditional Hospitality businesses actually know very little about their customers buying habits and have no ability to, with Marcello the insights are incredibly powerful, and the loyalty that is created thru rewards is a game changer
Pros
It's hard to pinpoint any one feature that's better than the other the longer it's in place the more powerful it becomes for our business, we can't imagine not using Marsello in our Hospo business now
Cons
I would like to see some additional tools with regard to list management top of mind is a filter for Duplicate accounts (name wise) also it would be good to be able to sort new signups and be able to show more than 50 rows at a time 100 would be betterThere is a grey area around implementing and accessing the online widget
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Integration with Woo Commerce and WordPress
Reviewed on 2022-06-06
Pros
The SMS marketing we really get a lot of customer traffic with this tool.
Cons
Marsello is not compatible with Woo Commerce or WordPress. Our website is a WordPress site and we cannot implement any codes online as the systems are not integrated. It limits the potential for us and is frustrating.
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Beware, service support is zero
Reviewed on 2022-12-12
Very very poor
Very very poor
Pros
This use to be an excellent product, but now it fails constantly, annoys customers and does nothing to enhance our business.Beware the lack of support
Cons
Support is pathetic, the product does no longer work
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
A great all round marketing tool
Reviewed on 2022-05-10
Great. Excellent customer support as well. With one on one support when I need it.
Great. Excellent customer support as well. With one on one support when I need it.
Pros
The loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.
Cons
Probably the reporting. Could be more customizable, but still pretty good.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ALL in ONE APP, MUST HAVE APP!
Reviewed on 2022-04-07
Overall, this is my most use app since ive started this journey back in 2018. Ive managed to use...
Overall, this is my most use app since ive started this journey back in 2018. Ive managed to use this app for all my marketing. I will continue to use the email marketing campaigne, loyalty points, and enjoying seeing the growth in my report. Apprieciate the work you folks put in to help businesses like mine.
Pros
When i first started with this app, it took a hot minute to figure out where things are. Only because they offer so many options, from loyalty rewards, email marketing, points, and etc. I use all these features to help improve all my marketing stratagies. Definitly my most used app and feature ive came across since.
Cons
Im still trying to figure out all the options this company has to offer. But i did come across a few bumps in the road on this topic. I would like to narrow down a group of emails/locations to certain clients, which i cant do. I also would like to custumize my email with sizing choice in Headline logo, or GIFs.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.
Reviewed on 2018-05-09
Hopefully more customers passing through the store
Hopefully more customers passing through the store
Pros
Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.
Cons
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
Response from Marsello
Hi Shannay, thanks so much for your response.
We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!
Kind regards,
Rory Moss,
Marketing Manager
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Goody review 2019
Reviewed on 2019-03-12
Customer service can most definitely be improved considering the cost. Overall customers are happy...
Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.
Pros
Relatively easy for customers to navigate in store on the tablet
Cons
Not as easy on the app for smart phones - not even I use the phone app
Response from Marsello
Hi Shannay,
We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.
Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.
Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.
Appreciate the feedback.
Kind regards,
Rory Moss
General Manager
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fresh fish tinwald
Reviewed on 2019-02-26
Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can...
Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder
Pros
Ease of use and can be connected to our tills
Cons
We love everything about it, thank you for the option to gve feedbank
Response from Marsello
Thanks for your 5 star review Gaylene. As you're one of our best customers, you're always going to be biased :). We can only wish for all customers that use the system as well as you do.
For readers out there, this customer has a local population of 3500 people, and has registered 2,000 to their rewards program. It's used every single day, and the staff have made the programme incredibly engaging. Good job!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Consistent
Reviewed on 2018-05-09
Pros
That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card
Cons
Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve
Response from Marsello
Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Love it! I just wish I could do more with Word Press Integration.
Reviewed on 2022-03-26
I like how simple it is to do quick and easy marketing. I wish I had some more complex options...
I like how simple it is to do quick and easy marketing. I wish I had some more complex options though.
Pros
basic/easy customer segmentation and segmented marketing.
integration with Vend(lightspeed)
Cons
Lack of integration with Word press(blog) and Woocommerce(eCommerce)
- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Goody review
Reviewed on 2019-02-26
Good
Good
Pros
Quick easy use. saves multiple rewards cards.
Cons
our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.
Response from Marsello
Thanks for the positive review Adirah. We're glad you are enjoying the use of the system. In terms of the verification issue, please be sure to lodge this with our support team at [email protected] and we will get this resolved. The feedback issue might just be as simple as a setting change. Either way, feel free to call us and we'll do everything to get these issues fixed! Thanks so much for your continued support down there in Dunedin. Regards, Rory Moss, GM
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A powerful all-purpose marketing tool
Reviewed on 2022-09-13
It could use more functionality for things like embedded Forms and login forms because it is a...
It could use more functionality for things like embedded Forms and login forms because it is a little clumsy for users.
Pros
It took me quite a while to figure out where everything was when I first started using this program. only because of the sheer number of possibilities they provide, like loyalty awards, email marketing, points, and more. All of these elements are used by me to enhance all of my marketing strategies. Without a doubt, the function and program I've used the most recently.
Cons
I'm still attempting to understand all the alternatives that this organization provides. However, I did encounter a few snags when researching this issue. I would like to target specific clients with a collection of emails or locations, but I am unable to do so. Additionally, I'd want to customize my email by choosing the size of the headline logo or GIFs.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good software
Reviewed on 2019-01-24
Pros
easy to use, and help customers with , ordering new goody cards as well
Cons
the tablets when they would not charge correctly, or the wifi crashed
Response from Marsello
Thanks for the positive review Nik. We really value your feedback. We agree, tablets can be a pain especially with WiFi. Unfortunately, like most things nowadays, once WiFi fails or goes down, there will always be issues with hardware. The charging issues are usually related to charging via USB port through you POS. Please make sure this is plugged into the wall using the recommended charger.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Goody Card Newbies
Reviewed on 2018-09-17
Looking forward to being more proactive with contacting customers with email marketing etc, and...
Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.
Pros
Very easy to set up and use, we have just started using it so still in the early stages. We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant..!. Like that customers can use just the one card for multiple merchants.
Cons
Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!
Response from Marsello
Thanks Sheryll, we'll be sure to pass this feedback to our onboarding and support team.
One of the reasons why we don't ask for first and last name is that this is customer initiated on sign up. This typically occurs when registering their account. Whilst I think it makes sense to help customers enter their details, staff often enter these details incorrectly.
We're developing new ways to help guide customers through this, including our new Goody Enroll app, which is available in the app store.
We hope you and your customers enjoy using it, and see the results!
Kind regards,
Rory Moss
Marketing Manager
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Hassle-free loyalty card
Reviewed on 2018-09-25
Goody card takes care of all my loyalty card customers and is recognizable to people
Goody card takes care of all my loyalty card customers and is recognizable to people
Pros
Easy to use for the customer, lots of functionality for the retailer
Cons
I don't have time to use all of the great functions and ideas that it comes with
Response from Marsello
Thanks Liz! You've been an avid user and we're glad you've been with us since the start. Thanks for the positive review!
Kind regards,
Rory Moss
Marketing Manager
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good for the win
Reviewed on 2019-01-24
Pros
The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.
Cons
I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.
Response from Marsello
Thanks for the positive review Amber - we really appreciate your feedback. Regarding the tablet devices, we can replace these if required. Unfortunately with hardware, there will always be some technical issues at some point. That said, we' do have a POS solution variant, should you wish to try this?
- Industry: Retail
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
kesh
Reviewed on 2022-12-06
great
great
Pros
the set up of the website it self. its amazing
Cons
didnt know what i was doing. but i figured it out
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great customer support and extensive knowledge of the hair industry, couldn't be happier
Reviewed on 2018-02-13
Pros
the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Value of product
Reviewed on 2019-01-31
Pros
It's easy to use and helps to retain the customer database.
Cons
Would be more efficient if connect to till.
Response from Marsello
Hi Vishal, thanks so much for your positive review. We're actively working on our POS integrations. Unfortunately, legacy POS systems are harder for us to integrate with, but as we say, we're working on solutions.
- Industry: Retail
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Arum Marsello Review
Reviewed on 2022-01-10
A great program to help me reach my customers easier and more efficiently.
A great program to help me reach my customers easier and more efficiently.
Pros
Being in the first few weeks of the free trial, I am loving the ease of setting up automations and the loyalty programs.
Cons
Syncing my software has been a problem for me.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great product, Staff always just a message away from help when needed
Reviewed on 2018-05-10
Pros
The universal card is handy for customers so they can use this anywhere that has Goody. App is helpful as the key tags would easily get lost.
Cons
People are not keen to give away email address as we all know we then get loads of emails we don't want. Not necessarily a software problem, but would be good to be able to dodge this hurdle.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
A quick, easy way to earn rewards and helping in making regular customer base and also...
Reviewed on 2018-02-03
Pros
easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good Stuff so far
Reviewed on 2018-09-05
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody...
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
Pros
New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
Cons
Still having issues with our receipts printing. However they say that they are underway in fixing this :)
Response from Marsello
Thanks so much for the positive review Kathy - yes we¿re still making some minor quality improvements to receipt printing but this will be fixed shortly. Let us know if you need any further help and don¿t by shy to call in. Yet again thanks for the review and we hope your customers enjoy using their card :). Goody Team.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Freebies
Reviewed on 2019-10-16
Great!
Great!
Pros
Easy to use most place now have and i like the offers
Cons
Nothing its all easy to use and i love the offers
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great customer loyalty programme!
Reviewed on 2019-01-20
We have been able to retain more customers and bring back some who have 'dropped off' with...
We have been able to retain more customers and bring back some who have 'dropped off' with incentives for those that haven't visited in a while, or those who visited only once and haven't come back for a while.
Pros
Easy to use for both us and our customers.
We have been wanting a way to reward our regular customers for a while now, and so Goody was perfect, as we now have regulars coming in even more often than before!
Cons
So far it has been great and we haven't experience any problems.
Response from Marsello
Thanks for your positive feedback Jasmin, this really helps us make the software better for future users.
All the best,
Rory Moss
Marketing Manager
