ClubWorx

4.7 (75)
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Gym management software for fitness studios

Overall rating

4.7 /5
(75)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

95%
recommended this app
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75 Reviews

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2017-10-05

Easy inexpensive way to keep everything on track

Easy inexpensive way to keep everything on track

Pros

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Response from ClubWorx

Dear Mystery Reviewer ;)

Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx.

We've got some great things in our Development pipeline, stay tuned!

Kind Regards
The Clubworx Product Team

Glen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

6 Years of Growth, Supported By Clubworx

Reviewed on 2024-05-10

Pros

Clubworx has been scalable as my business has quadrupled and they have been able to support our management of this through automation, client management, and payment integrations.

Cons

The functionality and formatting of the emailing side of things has been a bit of a challenge.

Response from ClubWorx

Hi Glen thanks for your positive response and honest feedback about emailing. We do have improvements in that space in our roadmap so we hope you'll love us even more soon. Thanks for being with us for 6 years.

Tameika
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Clubworx

Reviewed on 2018-08-15

I love their executive, if not for him and his awesome customer service, I'm not sure I could...

I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.

Pros

What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat.

Cons

The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either. There are features that I'd like to see added, image on the member profile, a check-in system that works, but all in all it is fair.

Response from ClubWorx

Hi Tameika, thank you for taking the time to write this review of Clubworx. I am sorry your experience has been less than amazing. We have sent you an email addressing each of the challenges you mentioned and look forward to working with you to improve your experience. We value and appreciate your honest feedback.

David
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great app, easy to use

Reviewed on 2024-05-10

Pros

Easy to manage clients, set up and change payments, move and add clients

Cons

Slightly touchy if using a tablet. Phone an computer are easier

Response from ClubWorx

Thank you! It’s fantastic to hear how easy you find managing clients with Clubworx. We appreciate your feedback about the tablet experience—we’re always working on making our app even better and more user-friendly across all devices. Your insights are invaluable, and I’ll make sure the team hears about your experience.

Chris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Does what it says on the tin!

Reviewed on 2024-05-10

Very good - enjoy using the product. No plans to change anything

Very good - enjoy using the product. No plans to change anything

Pros

It is easy to get set up and use. Rarely goes wrong and customer support is great.

Cons

Could have a bit more functionality to take individualised payments (through stripe).

Beatriz
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing management tool

Reviewed on 2024-05-10

Pros

I love using Clubworx because it's well designed and full of features that can make your life easier.

Cons

Sometimes the way it's hard to find members by searching their names.

Response from ClubWorx

Hi Beatriz Thank you for the great feedback! We're glad you love Clubworx. We're think our search function is really powerful. I'll have someone reach out and find out where the searching is causing trouble and see if we can help.

Wal
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good System

Reviewed on 2024-05-10

It’s easy to use. The system is user friendly.

It’s easy to use. The system is user friendly.

Pros

Ease of use. The system is user friendly.

Cons

Few things in the booking system that can be worked on

Response from ClubWorx

Thank you for the great feedback! We're glad you love Clubworx. Please let me know what we can work on with the booking system to make sure we have it in plan.
Thanks for being with us for 2 years xx

Joao
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Good software for Jiu Jitdu academy

Reviewed on 2024-05-10

Pros

Great reports, easy for new members to sign up.

Cons

Very hard to get help. Sometimes will take days untill you receive a call back from help desk.

Response from ClubWorx

Hi Joao
Thank you for the positive reviews. I'm so sorry if we have been hard to get hold of. We really go all out to make sure we respond as quickly as we can. I will get our support team to reach out to you.

Martin
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank you for offering a great service!

Reviewed on 2024-05-12

Their staff have been very helpful and they made the transition very smooth. Most importantly they...

Their staff have been very helpful and they made the transition very smooth. Most importantly they offer some top notch software.

Pros

I really like the ease of their software and their staff are great to work with.

Cons

Have no complaints at this time however we are a fairly new customer.

Response from ClubWorx

Thank you for your wonderful review! We're delighted to hear that you're enjoying our software and that our team has made your transition smooth. We’re thrilled to have you as part of our community and look forward to continuing to provide top-notch service and support. Welcome aboard!

Chi
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Pretty good, could use improvement

Reviewed on 2024-05-10

Pros

Immediate updates and schedule at your convenience

Cons

Unable to use the app only website to view schedule

Lynell
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Been searching for years...ClubWorx is "The One"

Reviewed on 2019-01-15

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be...

Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.

Pros

We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

Cons

We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

Response from ClubWorx

Hi Lynell,

Thank you for the kinds words, it has been a pleasure working with you. We are happy to hear that Clubworx is helping your business and that you are having a fantastic experience with our customer support team. We are looking forward to working with you into the future. To your success!

Clubworx Team

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Clubworx review

Reviewed on 2019-08-21

Tracking days, date, and times of when each of our members use the facility and or classes

Tracking days, date, and times of when each of our members use the facility and or classes

Pros

Sign in feature help us a lot to track overall attendance at our facility

Cons

I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list.

Response from ClubWorx

Hi John,

Thank you for taking the time to send through a review, and for your feedback regarding update times. We really value feedback like this, and are always keen to improve. We look forward to supporting your business well into the future.

Thanks,
Team Clubworx

Josh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Clubworx is an awesome product and worth all the pennies!

Reviewed on 2022-04-08

Pros

Easy to use and a friendly experience. We are likely to recommend this product to friends in the industry.

Cons

The integration was easy and the ease of use is spot on. There's no real complaints from us.

Response from ClubWorx

Hi Josh,
We are so happy to hear that you are enjoying using Clubworx. We've got lots of new features and improvements rolling out over 2022 for you too!

Ash
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Functions are all good however there were times were it doesn't work well - most especially...

Reviewed on 2017-06-26

Easy to manage the clients/members profile and set tasks/reminders

Easy to manage the clients/members profile and set tasks/reminders

Pros

You can set tasks and easy to understand the functions and how it was operated. Support Team attended to our concern almost immediately

Cons

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Greate Software!

Reviewed on 2018-11-19

We are a soccer club utilize the tool to manage payments, send out communications for practices and...

We are a soccer club utilize the tool to manage payments, send out communications for practices and report on accounts.

Pros

the ease of use and helpful resources, definitely made it a great experience/

Cons

no access to users to update their own credit card info with the way its set up for my company

Evandro
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

New customer

Reviewed on 2019-04-30

Fantastic so far. Not a moment I was left unanswered.

Fantastic so far. Not a moment I was left unanswered.

Pros

Easy to use and report capability. Clubworx reporting tool is amazing.

Cons

Not been able to let ezidebit collect the fees directly to our customers. I don't like the fact we have to absorb the fees and include into our club fees

Response from ClubWorx

Hi Evandro,

Thanks for the feedback. We are really happy to hear you are enjoying your experience with Clubworx.

We are constantly expanding our integration with Ezidebit and aim to be able to offer more options around the handling of customer fees in the future. We appreciate your feedback on this.

Looking forward to supporting you!

Emily.

Virginia
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Value

Reviewed on 2018-07-16

CRM - to help follow up with prospects.
Auto Pay to help increase receiving payments on time
Auto...

CRM - to help follow up with prospects.
Auto Pay to help increase receiving payments on time
Auto emails to assist with follow up
Attendance tracking

Pros

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Cons

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion

Response from ClubWorx

Hi Virginia, thanks so much for your feedback. We're really happy to hear you are enjoying using Clubworx and we look forward to supporting your business in the future.

Sifu
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Easy to setup and use software that give more expensive products a run for their money!

Reviewed on 2016-01-29

From signing up for the trial to actually going live with our data and new DDR provider in under a...

From signing up for the trial to actually going live with our data and new DDR provider in under a week! All thanks to refreshingly helpful staff who actually know their product and how their customers will use it and an intuitive, easy to use interface.
Very much like that their upgrade and improvement cycle is proactive and they listen and respond to customer request for fixes and features - discovered a small bug in the calendar and they fixed it overnight!
The few niggles I have with the functionality will no doubt be fixed up in upcoming releases - well done guys!

Response from ClubWorx

Thank Sifu Paul - great to hear you're enjoying your experience so far. We look forward to working with you as we continue to improve Clubworx in the future as well.

Shedee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Clubworx Has Made our Life Easier!

Reviewed on 2018-12-22

Client retention is much better with this program. I love getting emails that let me know that a...

Client retention is much better with this program. I love getting emails that let me know that a member is expiring. It allows me to reach out to them via sms, email or phone call.

Pros

Member Management-Online Forms, SMS/Email Communications

Cons

I honestly do not have anything that I like least about the software. It is meeting our gym needs.

Daniel
Overall rating
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

New starter

Reviewed on 2017-02-24

The support team has been great, but still a few features to work out. Website is good, but needs...

The support team has been great, but still a few features to work out. Website is good, but needs to be a little more flexible. The membership plan needs to be able to have different layers. For example, I have 3 branches, it would be good if the first layer was just those branches like as a button, then when pressed goes to the plans for that branch. In this way I can have different prices in each branch with it being obvious. I haven't yet tested all things, but will gladly review them as I go.

Nate
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Clubworx works

Reviewed on 2018-08-14

Pros

Easy to use, very simple to learn. Customer service is excellent.

Cons

Nothing log is easy and it is very user friendly.

Chris
Overall rating
  • Review Source

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  • Ease of Use
  • Customer Support Software

Very happy, excellent customer service, very easy to use

Reviewed on 2016-01-06

Clubworx is a very intuitive software to use, very easy to setup and learn, and their customer...

Clubworx is a very intuitive software to use, very easy to setup and learn, and their customer service is second to none!

Response from ClubWorx

Thanks Chris! So glad to hear you're having a positive experience with Clubworx. And remember there are lots of new features to be released this year too.

We look forward to continuing to support you as you grow your business.

Octagon
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  • Review Source

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  • Ease of Use
  • Customer Support Software

Very good !

Reviewed on 2016-03-31

Im very happy with Clubworx its super easy and has everything we need. Prices are reasonable and...

Im very happy with Clubworx its super easy and has everything we need. Prices are reasonable and the customer service is amazing, they are always there for us! They answer quickly and do everything to help. definately staying with them!

Response from ClubWorx

Thank you - great to hear you are enjoying your experience with us!

Nigel
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

Save Time, Money and your sanity

Reviewed on 2017-02-01

Brilliant program and very easy to use and get your business moving in the right way. If you are...

Brilliant program and very easy to use and get your business moving in the right way. If you are looking for a system for scheduling and accounts for you fitness facility you've got to try ClubWorx.

Cleverton
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

Easy easy

Reviewed on 2017-02-28

It's good company,they are really easy to contact them, great rates and great software. Me and my...

It's good company,they are really easy to contact them, great rates and great software. Me and my partners are really happy