NeoCertified Reviews

Pros

Straight-forward, easy to use email encryption that works from virtually and platform

Cons

Currently no add-in for Gmail to allow for a more streamlined email encryption process.

Pros

Ease of use

Cons

The redirection to NeoCertifed from Office 365

Pros

Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Cons

In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Pros

Easy set up, easy to use, user friendly. It provides email encryption for both businesses and individuals. I am a bookkeeper and have recommended NeoCertified to several of my clients and they too love this software.

Cons

There are absolutely no cons for me with NeoCertified

Pros

The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

Cons

About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Pros

Ease of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.

Cons

In the many years we've used the software and service, never had an issue.

Pros

I like that the software is easy to use and that my recipients have no trouble getting my emails. Customer service has been great and I have had no trouble getting help when I needed it.

Cons

When I first set up the email, I didn't have enough storage so I had request more. It didn't take long at all for me to get a response and get the storage capacity I needed. It would be wonderful if I could import my contacts from my gmail account. If there is a way to do it, I haven't found one that works yet.

Pros

Easy to use, availability of staff if I have any questions

Cons

There are no cons, the product is great and i enjoy using it

Pros

Easy to setup and use from end to end user.

Cons

Would like to see a possible calendar added and to make it easier for the end user to access.

Pros

NeoCertified is easy to install and easy to use. The integration with Chrome and Gmail makes sending and receiving secure emails quick and easy.

Cons

I haven't set up my contacts yet. It would be nice if NeoCertified used the contacts in my Gmail account.

Pros

Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Pros

The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

Cons

So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Pros

Our employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified

Cons

From a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.

Pros

Support has been excellent. The times when I forgot how to do something, it was just a phone call and then they asked if I would just like them to take care of it.

Cons

I really cannot say anything bad about NEO. We have never experienced any problems that could not be handled almost on the spot!

Pros

We like NeoCertified because it is easy to use, easy to set up, and nearly invisible to the user.

Cons

We really didn't have any obstacles in purchasing, setup, or usage. It's a well thought out product.

Pros

The admin console is great for centralized management, allowing for easy onboarding and email tracking. The product provides ease of use for our employees and recipients.

Cons

The Outlook add-in has all the necessary functionality and makes using NeoCertified easy for Outlook users. However, there have been issues with the add-in disabling itself. This is not a common issue, just trying to find something I like the least about this software.

Pros

As an administrator I have found this product to be very reliable and meet company requirements with Hippa. The ease of use, reliability, and customer service are exceptional!

Pros

Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Pros

Simple to use and affordable, especially for a smaller agency. Set-up was seamless and the modules to walk through set up were very clear.

Cons

Some secure email recipients outside our organization were unable to receive the secure message due to their own firewall security protection, although that issue was infrequent.

Pros

Easy to use. Easy to implement. Reliable and inexpensive compared to similar tools. Can be used by both software savvy folks and beginners.

Cons

Doesn't have some of the bells and whistles of other software but it's significantly less expensive.

Pros

We have been completely happy with the service. NeoCertified is simple to install and use, reliable, efficient, cost effective, and offers great customer service.

Cons

No complaints - a client or two had trouble logging in to access the secure email once or twice but the error was on their end.

Pros

Ease of use for: the sender, the receiver and the administrator when it comes to the transmission of HIPAA compliant electronic mail.
No headache solution: - Minimal training required.
No investment in any complicated hardware.
Outlook plugin for Microsoft Outlook 2007 worked great when we were using that that platform.

Cons

Though we really do not have any complaints about NeoCertified, getting a Business Associtaes Agreement in place took a while.

Pros

Very easy to use. You can send secure through outlook with the add on button or sign directly into NeoCertified.

Cons

I have not found any Cons with this product.

Pros

It is so easy to use for both myself and the offices we send information to.

Cons

I don't have any complaints.

Pros

Fairly easy to learn. Someone looked into programs and suggested this one, so I did not research others.

Cons

A bit awkward to use; particularly when I am attaching documents in it (which has often been why I needed to use it). I have saved drafts and the attachments I added disappeared by the time I went back to the draft, even if it was just a few hours later.