--- description: Detailed reviews on iDentalSoft based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare iDentalSoft with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: iDentalSoft Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Dental Software](/directory/54/dental/software) > [iDentalSoft](/software/105555/identalsoft) # iDentalSoft Canonical: https://www.getapp.ca/software/105555/identalsoft Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/105555/identalsoft?page=2) > iDentalSoft is an all-in-one, cloud-based dental practice management solution that unifies scheduling, charting, billing, and patient engagement in a HIPAA-compliant platform. Reduce admin time, improve case presentation, and securely access records and reports anywhere—trusted by 2,300+ dentists. > > Verdict: Rated **4.6/5** by 61 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of iDentalSoft 1\. For Clinical Workflows: - Boost treatment acceptance with clear case presentation functions, flexible payment plans, and intuitive treatment planning. - Enhance clinical efficiency with customizable charting templates, auto-codes, built-in procedure shortcuts, AI-assisted diagnostics, and integrated imaging. - Native DICOM imaging and TWAIN compatibility support direct connections to most intraoral, panoramic, cephalometric, and 3D imaging devices without additional hardware. 2. For Patient Experience: - Reduce no-shows with smart scheduling and automated reminders. - Deliver a smooth online experience by enabling patients to book appointments, complete digital forms, sign consents, and pay bills online. - Handle patient calls directly in the platform with VPS, auto-displaying key patient details. - Support better engagement with patient list generation and batch messaging tools for engagement, education, and reminders. 3. For Practice Management: - Accelerate reimbursements via integrated eClaims processing and streamlined billing. - Make informed business decisions with real-time KPI analytics, provider, and practice performance dashboard. - Stay compliant and secure with HIPAA hosting, ADA standards, two-factor authentication, and automated backups. - Work anywhere with secure mobile access and automatic syncing between multiple locations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 61 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: iDentalSoft - **Location**: Milpitas, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$295.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Basic pricing starts at $295/month. Plans are available with monthly or annual payment options. Choose an annual plan to receive 1 month free. Contact for a personalized pricing quote based on the exact features, services, and number of providers or locations an office needs. Free demo walkthrough and 30-day trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 2D Drawing - 3D Imaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Annotations - Appointment Management - Automated Scheduling - Automatic Backup - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Calibration Management Software - Charting - Claims Management Software - Client Management ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Dental Software](https://www.getapp.ca/directory/54/dental/software) ## Related Categories - [Dental Software](https://www.getapp.ca/directory/54/dental/software) - [Dental Charting Software](https://www.getapp.ca/directory/1405/dental-charting/software) - [Dental Imaging Software](https://www.getapp.ca/directory/1151/dental-imaging/software) ## Alternatives 1. [ABELDent](https://www.getapp.ca/software/2026475/abeldent) — 4.7/5 (112 reviews) 2. [Curve Dental](https://www.getapp.ca/software/91762/curve-dental) — 4.4/5 (285 reviews) 3. [CareStack](https://www.getapp.ca/software/2014883/carestack) — 4.8/5 (188 reviews) 4. [Adit](https://www.getapp.ca/software/2046768/adit) — 4.7/5 (264 reviews) 5. [BestoSys](https://www.getapp.ca/software/107765/bestosys) — 4.8/5 (293 reviews) ## Reviews ### "Outstanding program and customer service\!" — 5.0/5 > **Brenda** | *January 17, 2022* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The customer service is second to none\!\! They are always available and able to answer any questions. > > **Cons**: I have no comment here because if there is ever anything we were not satisfied with, the technical team provides us with options to work around or fixes it > > We are very impressed and pleased with this entire program. Its efficiency has provided us with stress-free work days ----- ### "Review" — 5.0/5 > **Karen** | *March 22, 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I really like the help desk. They are available all the time and easy to reach and help me. > > **Cons**: moving from one part of a program to another. I don't like that you need to check a patient out first before you can connect the new appt to the old one. > > Whenever there was or has been a problem, the help desk has always been there. \[sensitive content hidden\] is wonderful and always helps me with whatever the issue is. ----- ### "Very Disappointing" — 1.0/5 > **Michelle** | *August 12, 2020* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye. > > **Cons**: It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call \& speak to someone in support \& they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service. > > Very poor. I've actually used a number of different softwares in the past \& this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great \& you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract. ----- ### "Great product and outstanding support" — 5.0/5 > **Alison** | *July 15, 2020* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: We are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients. > > **Cons**: It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker. > > Our experience with Identalsoft has been excellent owing in large part to the constant support from \[SENSITIVE CONTENT HIDDEN\]. From the outset she was our point of contact. For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition. She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft. We definitely would not have had the positive experience and ease of transition that we did without her. ----- ### "Wonderful cloud based Practice Management Platform for one or multiple offices and clinics" — 5.0/5 > **Julie** | *May 6, 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Availability of cloud based and hybrid cloud platform is very versatile for any size of dental practices. Easily intergration with other dental sensors. Intuitive learning and short learning curve for any staffs. Excellent scalibilty for added features of IDentalSoft. > > **Cons**: Constant added features of the software that I didn't have time to check out consistently. Maybe a newsletter once a month for updated features or add-on services would be wonderful. > > \[SENSITIVE CONTENT HIDDEN\], support specialist, is wonderful at helping my issues with the software platform, especially the website patient portal which is germ free online patient registration, history forms, and other paperless forms. Centralized data for anyone who has access. Accessable from any devices ie cell phones, tablets, and laptop or desktop computers. Patient communications of emails and texts are build in with no extra fees. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/105555/identalsoft?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/105555/identalsoft) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data