AvidXchange Reviews

This software is easy to use, allows the user to add and group details pertaining to categorizing expenses for your budget. Timing for payments is key and the functions allow for time delay in processing and delivery of payments to vendors.

The only con I've found is searching for specific vendors at a particular property. The dropdown box doesn't always populate the vendor once the property is entered.

Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

Once the system is up and running it makes things much smoother. We were able to eliminate a position and one of the unrecognized benefits of the system is how easy bank reconciliations are using Avid. A true plus when we are doing 40+ per month

There are small enhancements that I think could be implemented but it doesn't seem that there is an avenue to suggest these changes.

The ease and effectiveness of the service easily saved us from adding additional staffing. There have been very few errors over the years that have needed to be addressed with the support staff.

The few errors that we encountered. Mostly a few random invoices not being added to our workflow and not receiving notice that they were not processed.

AvidXchange Administrator program helps me understand many aspects of the software including Purchase Order, Suppliers, Users, Invoices, Payments and Administration and Reports. This certification program was delivered in structured and well planned manner. Job well done AvidXchange team.

There is nothing I could say least likeable of the software.

Easy to process invoices, and it is a well know software. Avid Community is a huge plus since it has been implemented.

Sometimes it can take a while to get a response when a ticket is put into Avid.
In General Avid Utility is really difficult to use and can be very slow in the afternoon and evening.

When the pandemic hit our company survived because of Avid. It helped us continue our daily functions from home without skipping a beat.

When you guys upgrade the system seems to slow down and we had a lot of downtime with the latest upgrade.

It takes off all the AP data entry from our workforce. It saves us on hiring more employees and makes our AP system seamless.

Check payments can take a while to get to the vendor, and not many reporting options.

The integrations with our other software

The log in to look up transactions is not user friendly. Trying to search for a specify transaction is very challenging.

Avid makes it easier to organize invoices and direct them to the correct property. It is helpful that basic information such as property, vendor, and amount is filled in for you. It is also helpful that you can pull up related invoices to view for reference. Overall, it does reduce the number of steps involved in receiving, reviewing, approving, and paying bills.

I think this software could go further in terms of automation. My impression is that actually people reviewing the invoices and filling in the information, and I think an AI based software would likely be able to detect and populate additional fields, such as Description and Budget Code.

The history and record keeping, its nice not having to look through files anymore. Also avid Pay, the [SENSITIVE CONTENT] travels alot so he's able to approve checks on the road

Help desk is not the most responsive, I had to call a prior coworker that works at avid to get assistance

Easy to locate invoices with very little information.

I wish there were more options for the viewable columns.

reliability and ability to investigate past invoices

cost is very high, but we justified it via reliability

Ease of UseWorkflow for processing invoicesAffordableConnects seamlessly to our ERP system, Sage Intaact.

I do not have any real complaints about the product.

someone else is inputting the data. its electronic.

your billing department is a mess. can never get a straight answer, no one ever replies back, had to threaten cancellation of contract to get somewhere. I don't trust the credit reporting analysis given due to the horrible experience with the billing department.

the workflow is excellent, once the invoices are registered the payments are made after a short time. and the accounting is easier to manage with this tool

unfortunately it is not possible to make changes to your provider, which is annoying. otherwise the software is great

Easy to use
Integration went smoothly and quickly

Difficulty in deleting unwanted invoices

Super intuitive system. Easy to learn and the functionality is great. I have not had any contact with customer support because it is easy to use.

We had a couple of glitches in the implementation of the software that support has a hard time fixing because of the sheer amount we were putting into the system.

I like the ease to approve invoices anywhere that you are quickly and accruately

Reports are hard to define until you know what you are doing