QT9 QMS Reviews
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89 Reviews
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very robust program that centralizes and manages essential QMS & EMS processes and outputs.
Reviewed on 2021-03-03
The software is outstanding, the support is quick, and thorough. The QT9 team has worked with...
The software is outstanding, the support is quick, and thorough. The QT9 team has worked with multiple departments in our organization. From our internal IT group working to setup connections to other platforms, to the implementation team members and document admins as they have been introduced. The support has been consistent and so very much appreciated.
Pros
Intuitive, friendly user interface, the well thought out connections from one module to another. The fact that each module is included and not ala carte is a HUGE benefit. The online training academy is one of the best I have used.
Cons
A lot of filters that just take a bit of getting used to. Sometimes they default and employees need a little extra coaching to make sure they are loading the view they need.
Reasons for Choosing QT9 QMS
Lack of support for existing platform. Failing infrastructure that no longer fits our business needs.Reasons for Switching to QT9 QMS
We liked that QT9 is all inclusive and we would not have to plan for costly add-ons and prolonged integration and implementation. QT9 allows you to work at your own pace and implement the modules one at a time, or more. For example, we chose to implement document control and training and have engaged the entire organization in which module they would like to see implemented next.Response from QT9 Software
Dina - Thank you very much for the 5-Star review! It is awesome to hear you like that all the modules in QT9 QMS are automatically included. Please feel free to reach out to us at anytime for additional training on any modules or training for any new employees.
- Industry: Packaging & Containers
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
QT9 is a fantastic QMS tool
Reviewed on 2021-10-14
We are moving towards a complete integration with QT9 QMS to eliminate a lot of our paper and Excel...
We are moving towards a complete integration with QT9 QMS to eliminate a lot of our paper and Excel processes. Having interlinked modules (for example, being able to create NCs directly from inspection results) saves time and improves efficiency. Overall it's a very good platform for a company who needs to jump into a one-stop QMS solution.
Pros
The product is easy to implement because of the built-in world class workflows. You do not need to map your current processes into QT9 - you use the built-in process workflows, and the workflow and tab interface is consistent across the modules. This makes deployment easy, because once people are familiar with the interface they can learn other modules easily. You can focus on how to *use* the software, and not spend valuable time trying to *configure* it.
Cons
QT9 is very responsive to feature requests and bug fixes. We have provided several suggestions that are being considered to improve usability. I guess the think I like least is that I didn't start using it sooner.
Reasons for Switching to QT9 QMS
Multi-site, fully featured, great pricing for concurrent licensing, and out-of-the-box usability made QT9 the best choice for our company.Response from QT9 Software
Michael - Thanks for the positive review! We are happy to hear that you have found the implementation easy. We look forward to working with you more on your other workflows and modules.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
No longer using
Reviewed on 2022-10-27
Pros
I work very little as it is almost completely phased out however it could not keep up business needs
Cons
First appear to be intuitive or user friendly
Response from QT9 Software
Donna – Thank you for taking the time to leave a review. We value customer feedback, and we aim for positive experiences! Please reach out to your QT9 contact and/or email me at [email protected], so we can learn more about your feedback. We are always looking for ways to improve our solutions. QT9 QMS includes 23+ connected modules, and we include unlimited customer training. We try to make using the solution easy for any organization, and we offer multiple options on getting customers the training and support they want.
- Industry: Railroad Manufacture
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 Quality Management System
Reviewed on 2022-03-08
Before using QT9 data gathering and analysis was difficult at best. Now we have the ability to...
Before using QT9 data gathering and analysis was difficult at best. Now we have the ability to analyze data in order to make real changes to the quality of our processes and products.
Pros
Easy to set up and use, yet very powerful reporting capabilities. As the administrator I can add users, structure drop down menus, etc. myself and don't have to rely on outside sources.
Cons
Nothing currently comes to mind, but this is because QT9 asks their customers to submit feature requests for improvement ideas.
Reasons for Switching to QT9 QMS
The other products offered a "core" package of modules, with the option to purchase others for an additional cost. QT9 provides everything for a single price. Because their pricing is by concurrent licenses it is much more scalable.Response from QT9 Software
Terri - Thank you very much for the 5-star review! It is great to hear you like our simple pricing model with all the modules included. We appreciate you taking the time to share your positive experience.
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
This is a great system!
Reviewed on 2021-05-10
Our company appreciates all of the quality functions like document control, corrective action,...
Our company appreciates all of the quality functions like document control, corrective action, audit, management review, supplier management, and training.
Pros
I like the modularity of the system. This really helps helps with implementation, and ease of use. I appreciate the stops built into the system to ensure important aspects are included in these records.
Cons
New product tracking would help our processes (APQP, Quoting tracking). Reporting isn't great for training, not good at summary information.
Response from QT9 Software
Albert: Thank you very much for the positive review! We appreciate you taking the time to share your experience with QT9 QMS.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 Helped Structural Diagnostics, Inc. get ISO 9001:2015 Certified!
Reviewed on 2021-06-16
Our company had no Quality Management System at all before QT9. Some of the employees were relucted...
Our company had no Quality Management System at all before QT9. Some of the employees were relucted to try something new, but all got on board when they saw how easy it was to use.
All through the entire ISO 9001:2015 process from the very beginning to certification all the Auditors really thought it was a well designed package geared towards the ISO 9001:2015 process.
Pros
The Document Control module was the most used and was very easy to implement and maintain.
Cons
That you could not upload video files, that the file size was limited. But this was not really an issue.
Reasons for Switching to QT9 QMS
The completeness and quality of the entire system, pre-sales, the Demos and the Technical Support.Response from QT9 Software
Ken - Thank you for the positive review! it is great hearing from happy customers. We appreciate you taking the time to share your experience.
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 QMS is a Quality Manager's Dream Tool
Reviewed on 2021-07-21
QT9 QMS Software is helping to facilitate the
QT9 QMS Software is helping to facilitate the
Pros
Training, Documentation Control, ISO Functions, Calibration and Equipment, Supplier and Customer Management, Safety, Corrective/Preventive Action Modules are all great and very useful. Implementation was amazing and the support/ training given allowed us to get our system up and going within a couple months.
Cons
The FMEA / Risk Management Module could use some help. I wish the modules tied together better.
Reasons for Switching to QT9 QMS
All the other systems I looked at were only bits and pieces of what i needed. QT9 had everything I needed to support my AS9100/ IS 9000 requirements.Response from QT9 Software
Tia - Thank you for the 5-Star review! That is great to hear you had such a positive experience with implementation! We appreciate your feedback.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 Made Our Life Easier!!!
Reviewed on 2021-10-20
Great training, great support. We are looking forward to new ideas being integrated into the...
Great training, great support. We are looking forward to new ideas being integrated into the software.
Pros
Intuitive platform that can make manufacturing quality requirement so much easier to manage.
Cons
It was not the software, but the ability to get people to change their habits.
Reasons for Switching to QT9 QMS
Once you worked with QT9, it blew away the competition.Response from QT9 Software
Shannon - Thank you for the positive review! We are happy to hear QT9 helped make your life easier.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Looking forward to using more modules
Reviewed on 2021-05-25
The document control feature has improved our ability to find documents and some records when...
The document control feature has improved our ability to find documents and some records when requested for audit or project purposes. Training is much easier to manage than our old process of paper, binders, and spreadsheets. I like being able to link equipment and gages to system documentation in the Document list. The customer service has always been helpful and responds quickly. There has been very little unscheduled system downtime and when it happens, is usually resolved quickly. Especially after this last year with the pandemic, we were able to keep some processes moving uninterrupted and we're now looking forward to using additional modules over the coming year, including CAPA, Audits, NCP, and Supplier Controls.
Pros
We've been using the Document Control and Training Modules for just over two years. Both are fairly intuitive and fit in pretty well with what we had previously been doing on paper and with spreadsheets. Within the last year, we began using the Calibration and Maintenance modules and our teams seem happy with them as well. I like the ability to create unlimited "user-defined fields" to tailor some of the modules more to how my company does things.
Cons
I would like to see the ability to add employees, or at least job titles, to the Document Request record so they can be reviewed and added/updated prior to full document approval and training record generation. This would be especially handy for new documents. Right now, we have to wait until a document is published to assign to job titles. Either that, or when an employee is evaluated by the manager in the training record, there could be a pop-up that asks "do you want this added to the employee's job title?"
Response from QT9 Software
Bill - Thank you very much for the positive review! It is great to hear you have had a good experience with QT9 QMS. Thanks for the feedback, as we are always looking for ways to add more flexibility.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great functionality and pricing
Reviewed on 2021-03-25
The customer training and support offered (at no extra cost!) made the implementation from our...
The customer training and support offered (at no extra cost!) made the implementation from our paper based systems to QT9 software nearly stress free. We now have a transparent QMS system that drives consistany, ownership, and continual improvement. It has been a key system to achieving and maintaining our compliance to ISO 9001:2015. I can't say enough about what a great partner QT9 has been and continues to be in supporting our QMS.
Pros
We spent a solid 6 months searching for QMS software that would be a best fit for our company. QT9 was an easy choice when stacked up against 'big name' programs. It is a user friendly platform, highly configurable, provides transparency to all levels of our organization, reasonable pricing, amazing customer service/support, and you get the entire system- no extra cost to implement or customize a new module.
Cons
The training module is too rigid and maintenance heavy for our training and documentation needs.
Response from QT9 Software
Shelly: Thank you very much for the 10/10 on the likelihood to recommend! We are happy to hear you find the QT9 QMS intuitive and enjoy the training/support. Please feel free to submit a support ticket within the software on any suggestions on the training module. We are always looking at new ideas on how to make the software better. If there is anything our team can do to help please contact us. Thanks again!
- Industry: Aviation & Aerospace
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 for Aerospace Manufacturer
Reviewed on 2022-03-03
Initially only used as a repository for documents. Once expanded to using other modules we were...
Initially only used as a repository for documents. Once expanded to using other modules we were impressed especially since it streamlined the Quality Admin process made being audited easier and faster.
Pros
Easy to use / Good way to handle standard quality functions and also make it auditor friendly / enhances quality organization productivity by eliminating paper driven steps and having information in one place instead of a myriad of files / Requires very little training to learn / Well organized ? Good uptime / Secure, reliable server and security.
Cons
For RELATED FILES wish an easier way to input documents such as emails or email attachments without needing to save in a temporary file or desktop / Way for Administrator to set the standard grid layout as default then let people do individual customization instead of only a system default / Need to be able to upload more items instead of just customers, suppliers, documents. For example CARS, Complaints etc so that when shifting ot QT9 can use existing data.
Response from QT9 Software
Charles - Thank you for the positive review! We appreciate you sharing your positive experience, and we will review your feedback.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product for Documentation Control
Reviewed on 2021-08-26
Easier to track training and provide a training records to auditors. This also includes providing...
Easier to track training and provide a training records to auditors. This also includes providing them with a list of all active SOPs for their review. There is no need to maintain a list since it can be exported and printed.
Pros
All of our documents are in one place and access is easily available for all users. The additional of the change control system allowed us to include that feature and use it to track training and approval of documents without using the paper system.
Cons
The inability to remove users that are logged on but not using the system, especially if they have left for lunch or other reasons and left themselves logged into the system.
The need for more control of what features users can use for each module.
Response from QT9 Software
Annette - Thank you for the 5-Star review! It is great to hear QT9 QMS is helping you with document control. We will share your feedback with our team.
- Industry: Mining & Metals
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 - All Quality Management Systems in one place
Reviewed on 2019-05-07
Our biggest problem with the legacy programs were solved by using QT9, by having control over all...
Our biggest problem with the legacy programs were solved by using QT9, by having control over all requirements of our quality system registrar. All users (123 people) have been polled with a 98% positive response.
Pros
I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.
Cons
Query / search features are limited and not made to be used intuitively.
Response from QT9 Software
Tim - Thank you for your follow-up review of the QT9 QMS. It is great to hear you are able to integrate so many of your processes into one central place! Just let us know if we can help you or your team centralize information from any other processes. Thanks again.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great tool for an effective QMS
Reviewed on 2022-09-15
Overall a great experience. QT9 provides great customer services and easy to use modules.
Overall a great experience. QT9 provides great customer services and easy to use modules.
Pros
Very user friendly. Several modules link together to make work flow seamless. Customer support is great and always available to help. Most modules have some level of customizable options to fit the needs of various companies and industries. Easy implementation.
Cons
There are a few minor nuances with some modules. However, these can very easily be worked with and do not impact the overall ease of use. Some modules over more degrees of customization than others.
Response from QT9 Software
Caylin - Thank you for the 5-star review! It is always great to hear from happy customers. We are happy to hear you find QT9 QMS to be user-friendly. Please reach out to us if there is anything we can do. Thanks again.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for companies of any size!
Reviewed on 2022-03-01
This is the second organization that I've worked for that has used QT9. It's been great at both...
This is the second organization that I've worked for that has used QT9. It's been great at both places, and I look forward to exposing other companies to this software.
Pros
QT9 is highly scalable. It's easy to add more users, more documents, or more site if necessary.
Cons
As with any software, there is a bit of a learning curve. However, the customer support is great.
Response from QT9 Software
Tiff - Thank you for the 5-Star review! That is great to hear that you like the scalability. Please let us know if we can help you with training or anything else.
- Industry: Aviation & Aerospace
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 Overview
Reviewed on 2021-11-17
Great system.
Great system.
Pros
We think this is a phenomenal system, very user friendly and easy to implement, the online tracking / recording / timeline view is very useful and saves our company a lot of time.
Cons
Could use some more reporting functions included in the reporting module, being able to pull and connect all data would be great.
Response from QT9 Software
Chad - Thank you for the positive review! That is great you find QT9 QMS easy to use. Please email any new report ideas to our team.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Meltric Quality Department QT9 Review.
Reviewed on 2021-06-09
ISO Audit Action Documentation.
ISO Audit Action Documentation.
Pros
Ease of use and satisfies functions of ISO.
Cons
When printing CAR's and PAR's make the "unhide related files" feature a global feature, not have to be selected every time a report is printed.
Response from QT9 Software
Tom - Thank you for the 5-Star review! We appreciate you sharing your positive experience. Thanks for the feature suggestion as well.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Work smarter with QT9 QMS
Reviewed on 2023-04-24
I am pleased with the product and I use it in my work.
I am pleased with the product and I use it in my work.
Pros
There is an option to customize the system to your unique needs and it can accommodate organizations of all sizes. It is also super user-friendly.
Cons
The initial setup might be a bit daunting.
Response from QT9 Software
Kristian - Thank you for the 5-Star review! We appreciate you sharing your experience with our team.
- Industry: Information Technology & Services
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
QT9 Implementation and Population
Reviewed on 2016-06-01
Pros
For CARs, the information is all in one convenient location.
The Employee Training location allows us to attach documents (we keep Curriculum Vitae in the Related Files section). This allows for a one-stop-shop when audited on employee training and experience.
Vendor has been incredibly interactive and helpful when we have had questions/concerns. Also provided requested on-site training that met our expectations and timeline.
Cons
Unable to perform 'text' searches. For example, performing a search within the Master File attachments for a term or other document number is not available.
In addition, I create training records for new hires; the content and attributes are always the same. It would be helpful if I could copy an existing record.
As part of the Quality organization, I notice grammatical errors. QT9 has several messages that contain mis-spellings.
Response from QT9 Software
Rachel - Thank you for your review of the QT9 QMS. We are glad to hear that the QT9 QMS has helped you centralize parts of MedNet's operations! We have added lots of filter options for searching through documents and have added the ability to attach related files and interconnect modules together. We have also added the ability to setup training profiles for recurring training records to ease training. We are constantly adding new features to the software, so if you see a spelling error please let us know, so we fix it right away. Thanks again!
- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
My experience with QT9 qms
Reviewed on 2017-12-08
good MRP system
good MRP system
Pros
Good interface. Very user friendly and customer support was readily available when ever I needed them. I win-win.
Cons
Implementation was difficult at first. However it was shortly lived. More expensive than the cheaper brands.
Response from QT9 Software
Darrell - Thank you for your review of the QT9 QMS. We are glad you like the interface and are able to easily reach our team for support! We hope you have been able to start enjoying many of the features not included in the competition's pricing. We are always happy to train you and your team on our long list of valuable features and interconnected modules!
- Industry: Medical Devices
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
A major timesaver
Reviewed on 2015-06-21
Pros
The amount of functionality which is provided, considering the price of the software. The fact that there is a certain amount of latitude in terms of configuration and for the most part, you can build the system to suit your requirements. Also, even though the system is built to utilize electronic signatures, there are also the option to take a hybrid approach if you prefer to have certain documents physically signed. The document control and change control modules are of a good standard, and also the facility of being able to add related documents (which are linked to live documents) is particularly useful. I also find the management review module excellent, and has saved me a lot of time in terms of how I used to manage this feature.
Cons
The vendor management system is not as functional as I would like and is the module I find the least useful.
Response from QT9 Software
Angela - Thank you for your review of the QT9 QMS. We are happy to hear that the QT9 QMS is saving you time!
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ease of use
Reviewed on 2022-08-15
Pros
It is easy to link together products with deviation ECR and ECN
Cons
UDF should be more like surveys, that you can skip answers and jump forward to a another question
Response from QT9 Software
Thorhallur - Thank you for the 5-Star review! We are happy you find the QT9 QMS easy for linking products with Deviation ECR and ECN. We will forward your feedback on the UDF's.
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
QT9 QMS Software
Reviewed on 2021-11-16
The software is good and the staff is more than happy to help if you have a problem.
The software is good and the staff is more than happy to help if you have a problem.
Pros
I like the ease in which you can control the documents. The software manages the old versions and changes of the documents on the revision changes which makes life much easier for the document control aspect of our QMS.
Cons
Some of the modules I cannot modify in a way that would be useful for my organization.
Response from QT9 Software
Tim - Thank you for the positive review! We are happy to hear our staff is more than happy to help.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great software for the price
Reviewed on 2016-10-24
QT9 covers all your need for GFSI audits.
It is easy to use when you understand how it works.
The...
QT9 covers all your need for GFSI audits.
It is easy to use when you understand how it works.
The software was not always fitted to my needs, but with some creativity I was able to use the fields for a different purpose than what they were intended.
Pros
Very nice connection between the documents database, training and maintenance functions.
Great price structure where you pay by number of simultaneous access.
Nice updates with increased functionality about twice a year.
Cons
I would like more open fields and the ability to hide some fields in the printed report.
There are a lot of steps to enter a document with several validations. The process is a little long if you have to do many documents.
You can't restrict the emailing to specific functions (for example: documents to approve only, task attribution only...), so you end up with way too many emails in you mailbox, which defeats the purpose.
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
A good software to transition from a paper based or manual system.
Reviewed on 2022-02-07
Pros
QT9 is straight forward and easy to use.
Cons
Hard to say at this point, but if I had to it would the be the inability to know the status of emails sent out through the software. We are not able to tell if the message was delivered to the recipient.
Response from QT9 Software
Donald - Thank you for the review. We are glad to hear you have found the software easy to use and the support good. Hopefully are team can help you with improving the overall quality and the email status.