QT9 QMS Reviews

This is the most straightforward QMS platform I have found for our small business needs. Unlike other platforms, their costs and fees are transparent with no hidden catches.

To be honest, I have not found a con yet.

The product is easy to implement because of the built-in world class workflows. You do not need to map your current processes into QT9 - you use the built-in process workflows, and the workflow and tab interface is consistent across the modules. This makes deployment easy, because once people are familiar with the interface they can learn other modules easily. You can focus on how to *use* the software, and not spend valuable time trying to *configure* it.

QT9 is very responsive to feature requests and bug fixes. We have provided several suggestions that are being considered to improve usability. I guess the think I like least is that I didn't start using it sooner.

QT9 allowed us to replace our clunky paper based QMS and move completely to a streamlined, validated electronic platform. The ability to easily manage our document control, auditing, non-conformances, corrective actions, preventive actions, complaints, and calibrations in one location instead of having to spend time retrieving records from multiple locations. QT9 made it possible to maintain our organization's training needs during a global pandemic, when meeting face to face and in groups was restricted. QT9 made it possible to conduct remote training of our organization and evaluate effectiveness with a written test. It unknowingly prepared us to maintain all of our core Quality functions in the midst of a global pandemic without a mis-step.

The report format (complaints, corrective/preventive actions, non-conformances, etc) look professional and they are able to quickly be downloaded and provided to either customers, suppliers, auditors, and internally.

The consistency of the appearance of the screens in each module made training the organization to use very easy. It was easy to translate the learnings from one module to another. Implementation was similar as well. QT9 technical assistance in uploading of documents and gauges increased the speed in which were able to integrate it into our organization. The unlimited training was also critical especially for the calibration module as it took a bit longer for us to implement and understand how it functioned.

One feature that would benefit from improving is the ability to create both corrective action and non-conformance records from a customer complaint. Currently, the software only allows the creation of one or the other, but not both. However, all records between complaints, corrective actions, and non-conformances are linked through a daisy chain scenario, but it can be awkward when retrieving records during an audit.

The calibration module was the most difficult for us to implement as it operated a differently than the other modules. However, QT9 technical support assisted and provided us with all of the training that we requested without delay and worked with us to ensure that we implemented the module correctly for our organization's needs.

Intuitive, friendly user interface, the well thought out connections from one module to another. The fact that each module is included and not ala carte is a HUGE benefit. The online training academy is one of the best I have used.

A lot of filters that just take a bit of getting used to. Sometimes they default and employees need a little extra coaching to make sure they are loading the view they need.

We've been using the Document Control and Training Modules for just over two years. Both are fairly intuitive and fit in pretty well with what we had previously been doing on paper and with spreadsheets. Within the last year, we began using the Calibration and Maintenance modules and our teams seem happy with them as well. I like the ability to create unlimited "user-defined fields" to tailor some of the modules more to how my company does things.

I would like to see the ability to add employees, or at least job titles, to the Document Request record so they can be reviewed and added/updated prior to full document approval and training record generation. This would be especially handy for new documents. Right now, we have to wait until a document is published to assign to job titles. Either that, or when an employee is evaluated by the manager in the training record, there could be a pop-up that asks "do you want this added to the employee's job title?"

Easy to use / Good way to handle standard quality functions and also make it auditor friendly / enhances quality organization productivity by eliminating paper driven steps and having information in one place instead of a myriad of files / Requires very little training to learn / Well organized ? Good uptime / Secure, reliable server and security.

For RELATED FILES wish an easier way to input documents such as emails or email attachments without needing to save in a temporary file or desktop / Way for Administrator to set the standard grid layout as default then let people do individual customization instead of only a system default / Need to be able to upload more items instead of just customers, suppliers, documents. For example CARS, Complaints etc so that when shifting ot QT9 can use existing data.

Software was plug-n-play for our organization. We were able to get the software up, configured and running within days. The intuitive use of the software allowed for rapid deployment within the organization.

Limited options on customization. However, while the options seem limited, we have had limited need for customization. The software embraces all requirements of most modern QMS needs.

All of our documents are in one place and access is easily available for all users. The additional of the change control system allowed us to include that feature and use it to track training and approval of documents without using the paper system.

The inability to remove users that are logged on but not using the system, especially if they have left for lunch or other reasons and left themselves logged into the system.

The need for more control of what features users can use for each module.

I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.

Query / search features are limited and not made to be used intuitively.

You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.