OnTheClock.com Reviews

As an employer I wanted an easy to use time clock. This is and has been such an easy set up and managed program I could not recommend it more highly.
The ability to assign managers for other employees has made my payroll day so much easier, which is a big time saver, making payroll a breeze.

Printing options.
There is not a smooth way to print audit logs.
Having that additional report would be a great help for documentation of changes made after the fact.

The interface is great on the admin side. Our employees have liked the ease of use. The cost is really reasonable as well.

The biggest drawback and why I might switch back to TSheets is that the GPS is dependent on the employee. If they close the app out it stops tracking them. It defeats the purpose of having it to prevent time theft. I am not sure why it can't continue to run in the background as that is what TSheets does. If you create geofencing it only matters for punching in and out. If they leave it does not punch them out but continues to keep their time. The GPS feature is great but if the employees have the control over it, it defeats the purpose of having it.

I love how easy it is to set up and use and how knowledgeable the staff is to the software.
One staff member in particular, [SENSITIVE CONTENT HIDDEN], helps me every time I have a question. He's quick to answer and also doesn't talk to you all robotic like I've seen in other chats from other companies.

I do wish that you could set the time card to be in minutes instead of decimals when fixing hours. It's difficult to see 7.45 and think it means 7 hours and 27 minutes rather than be 7 hours and 45 minutes.

The login for staff and administration is simple and quick. The amount of customization is incredible, and more and more features are added frequently. I appreciate being able to export to QuickBooks Payroll using OTC's free converter.

For the price and ease of use, On The Clock can't be beat!

Prior to OTC, we were having employees manually log hours. This was not effective and very time consuming because we had no way to oversee that employees were being honest about their time logs.

We then tried out a few other applications, but they lacked essential functionality that we required. Then we tried OTC. It is a game changer! Our employees press 1 button on their phone to clock in and the same button to clock out. SIMPLE. The app also has GPS tracking, which shows us exactly where the employee is when they clock in and out. This ensures that they are being truthful about punches. The best part is that its completely free up to a certain number of employees. We're happy to pay for our 10 employees.

Our biggest issue was the User Interface for the admins. They recently overhauled it and now we love it. So no cons now.

1) Its user friendly.
2) As the admin and payroll reporting person, it simple for me to get the info I need to report the hours to payroll company.
3) If I need to edit employees times, I can do it in a few steps.
4) I really like that it will alert me when someone punches IN and OUT.

1) It would be nice if the system would not combine the total hours in a bi-weekly cycle. I like to look to see who is getting close to OT each week.
2) during my busy time I have to hire a staffing service. My employees start their week on Saturday. The Staffing Service starts their employees on Sunday. So I have to have 2 separate accounts to track their time. I wish I could combine the 2 accounts so I can see both at the same time. Not a huge deal.

I love that I was able to get rid of my paper time cards, employees cheating on their times when they would log in and out, and it keep track of the total hours for me, instead of me having to figure everything out every payday, I run one simple report and input that info into my payroll manager.

The only issues I have, that are the time accumulator that is supposed to help me track sick time, etc is not working correctly, however I have not attempted to contact tech support yet. Also the other thing is, we are in Arizona and we do not change times, but some of my employees show up in the reports and hour off from the other employees and we have been unable to get all of our staff on the same time zones, even though we have configured the settings correctly. Otherwise a great product.

Really easy way to keep your employees honest about their time clock, punching in/out. I love the GPS feature so that they aren't "clocking in" at home then driving to the office. Called BS on that once!
Also, they just whip out their phones once they get here to punch in/out, then they are finished.
For payroll. Just go to manage employees tab, select the time frame for payroll. Ours is every 2 weeks. Hours are automatically calculated. IF, there's something odd, I can look at each individual punch. For instance, someone forgot to punch out and was on the clock for 27 hours straight. Quick edit and back to honest hours.

Sometimes it takes a day to get a response back from customer service. But, that's a rare occasion. A real human typically answers right away.

The ease of use for the employees and the use of a clock station in the shop.
Automatic time entered for salary employees.
Tracking of vacation, PTO.
Texted when employee clocks in or out.
Ease of editing time.
Audit log.
Payroll calculations.

On salary employee that are paid the same every 2 weeks regardless of hours they is no way to put pay rates in system unless you enter in hour rate rather than salary amount.

I love this software because of it's ease of use. The mobile app is very simple. Our staff have no problems using it. I love the reporting. Very simple, yet has everything I need.

I would love to be able to manipulate the excel report I create. Right now the report includes all variables, even the ones that we have turned off. We use PTO only for sick, vacation, personal days. I have limited what our staff can choose when entering time to just the PTO, but when you print the excel sheet, all the choices are on the sheet. I can hide or delete the columns I don't use, but there's always a risk of deleting a column with time in it. I'd love for the excel sheet to match the variables I have allowed the staff to see.

Ease of entering hours for the employees and retrieving hours to send to payroll for me. Apparently I'm supposed to make something up to fill the space here... That's pretty ridiculous.

That PTO is automatically added to the pay hours when requested by email & approved. This has caused a lot of confusion in our organization. I'd like to see the ability to set a limit on hours that employees cannot go over. Vacation/PTO hour tracking is not easy from what I can find there. I end up tracking that on a spreadsheet, which is a pain as the employees cannot see that and it is not automated.

This software is very easy to set up, use and customize. Anybody who uses paper time clocks needs to look at this software, it has saved me so much time with several clients. No more adding up time cards, time sheets and tracking down time reports!!!

Occasionally some employees have had issues with the mobile app not working quite right, but that may have been fixed as I haven't had any complaints for a long long time.

Quick end of the pay period totals and exceptional pricing

Sometimes the ability for an employee to clock in outside of the building on an app makes me question integrity. Have not had any specific issues though.

Ease of use, I can do scheduling of employees. Keep track of time for contractors and employees. My contractors or always in the field so the mobile app is easy to use to clock in or out.

We haven't figured out how to make changes to punches in and out times on the mobile app when someone forgets or need to adjust a punch.

I like being able to control the location of log in as employees were taking advantage when they were permitted to clock in/out from their phones. Great having ability to have holiday and vacation hours added and tracked automatically.

Would like a place to record individual notes regarding excused/unexcused absences or tardies, call offs and reasons provided for call offs.

That it is Web based, that you can track where people are clocking in, that it is easy to onboard/offboard new employees

I find it harder to make a change to a punch or add a punch if the employee either forgot to punch in or forgot to punch in when they arrived. It seems to mess up the time card if there is no entry by the employee first.

Easy to set up, takes minutes. Love the clocking in/out process (you only have the option to clock in if you're not already clocked in, and you only have the option to clock out if you're not already clocked out.) Love the PTO feature and the ability to track earned and used time off. Best online time clock system we have used.

There are really no cons. Wouldn't mind seeing a warning when an employee forgets to punch out (an email sent to the supervisor when time "on the clock" exceeds a pre-determined length).

Ease of use is great and the cost is minimal. I'm surprised it has so many features at the price point.

The GPS feature to avoid clocking in from afar does not work with enough precision to be useable.

I really appreciate the ability to check multiple locations with the ease of only one login. I employ a large number of employees 20 years old or younger and am constantly fixing missed check in times or forgotten check out times.

I have had issues logging in from smart phone. I have to rekey my password everytime. I dont have that issue when logging in from my desktop.

I tried the phone app and could not log in as administrator nearly as easily as from the website.

I wish there was a setting that I could set as an automatic logoff (or even better a zero out). This would help with employees that forget to log off and there shift continued adding up.

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

Everyone can see their timesheets, punch-in as needed, but is not able to change their numbers. An administrator can make changes for them, in case someone forgot to punch in (but then the administration can verify it). Punch-ins are done on a computer, and you can check the time the punch was made, as well as the IP it was made from (so people can't punch out from home).

We weren't able to get the Quickbooks Online integration working correctly, however the numbers are still presented in a format where we can just copy and paste the values in. Still very useful.

Very simple for day to day use but also easy to use to track and keep track of your work hours which allows our workers to monitor their own vacation/sick time. The app is also fantastic for our employees that work out in the field.

The only negative is that sometimes employees do not click and confirm clock out, leaving them clocked in which messes up their punches. But, the positive of that is that that error is easily corrected.

I love the mobile app, which makes it easy to check in on employees and make corrections when needed.

I wish you could access custom dates to print out employees time clocks. Right now, you can only access three months at a time.

Easy to use, always up and running, flawless, reasonably priced

None

This makes keeping times cards so efficient and simple, with 20+ employees it never gets overwhelming with how it’s set up.

I wish it had notifications that pop up when you log in if an employee forgot to clock out, some sort of notification pop up would make closing payroll out correctly a little easier.