OnTheClock.com Reviews

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

My favorite part is that we can sync the hours with gusto to run payroll easily.

It was a little tricky to find my way around initially and understand what settings did what. The customer support was helpful though when I ran into issues.

Was anxious to try the software and get set up for next payroll
After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background which interrupted the conversation. I understand that people may still be working at home due to COVID, but I expected professionalism just the same. After hearing the dogs barking I asked if they had a call center and his reply was "this is it, the number you called". Nevertheless, after reading several reviews and the positive comments about their OnThe Clock customer support I was disappointed that my experience had not met my expectations or that of the many reviews.
Their website even invites you to call...(Under the contact tab)
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Apparently, not the case.

Accessible anywhere, easy to use, what else can you ask out employee time tracking software? OnTheClock.com made time tracking simple. We found the ease of use really enhanced participation and reduced errors.

The interfaces could use a little freshening up, but it's a small thing.

We have 45 part time staff that never step foot in our office. This program easily allows our employees to manage their hours remotely! Everyone's hours are now in the same place!

I haven't found anything that I don't like yet and I have been using it for 2.5 years. The developers are always listening to ideas and "wants" from their customers and upgrading the program constantly!

Love the ability for employees to submit time off requests, and the ease of use for all. Streamlined timekeeping as well as vacation and sick day tracking.

OntheClock has helped our businesses payroll so much. I love the ease of use and the mobile site is great. It is so easy to use and is a great product.

I honestly do not have anything that I dislike about the product.

It's free for 2 or 3 users, it works really well, they have an app for your phone the techs are able to sign in and clock in and out, it tracks their location where the punch is logged, great to make sure your employees are clocking in where they are suppose to be.

Managing the state that the tech is working in is a little more of a pain, I think they could make it a little better.

It is very cost effective for small business owners. The Program is also very easy to learn and navigate.

It's so easy to use! We didn't have to spend hours training staff how to use the software.

Nothing! No complaints! We love the software.

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

I have a job that is paid by the hour and this software helps me keep track of the time I spend at work. What I appreciate the most is the ability to be able to break down the time tracking by projects, then have a big picture of the time spent on each project. Furthermore, at the end of each week, a performance analysis is generated which allows me to keep track of my work pace and understand if I have slowed down. it is a very intuitive software, organized and simple in its efficiency

Sometimes, even if rare, the counter stops at certain minutes, and this requires me to stop and restart the time, hoping I notice it in time!

Really easy way to keep your employees honest about their time clock, punching in/out. I love the GPS feature so that they aren't "clocking in" at home then driving to the office. Called BS on that once!
Also, they just whip out their phones once they get here to punch in/out, then they are finished.
For payroll. Just go to manage employees tab, select the time frame for payroll. Ours is every 2 weeks. Hours are automatically calculated. IF, there's something odd, I can look at each individual punch. For instance, someone forgot to punch out and was on the clock for 27 hours straight. Quick edit and back to honest hours.

Sometimes it takes a day to get a response back from customer service. But, that's a rare occasion. A real human typically answers right away.

I love this software because of it's ease of use. The mobile app is very simple. Our staff have no problems using it. I love the reporting. Very simple, yet has everything I need.

I would love to be able to manipulate the excel report I create. Right now the report includes all variables, even the ones that we have turned off. We use PTO only for sick, vacation, personal days. I have limited what our staff can choose when entering time to just the PTO, but when you print the excel sheet, all the choices are on the sheet. I can hide or delete the columns I don't use, but there's always a risk of deleting a column with time in it. I'd love for the excel sheet to match the variables I have allowed the staff to see.

I have been using ontheclock.com for several years. This software is extremely user friendly for employees as well as bookkeepers. Their customer service through "chat" on their website is wonderful. There is always someone there to answer your questions and they can look at exactly what you are looking at to help answer any questions or solve any problem. It's very easy to add additional hours for employees or to adjust employee time if needed.

There really is not anything I don't like about the software. It has worked great for me and my employees.

Easy to set up - implement. Easy for staff. Easy to access. Security lock down features makes it trustworthy.

Would like to force staff to change password more routinely. At some point when the staff get larger, the price can go from very affordable to questionable.

We have been using OTC for 10 years and have never had any problems with them! We have tried other time card services in the past but none have been as easy or as simple and user friendly.

We have not had any issues with using the software in the past 10 years and when I did have to call in the one time, my question was answered and I got to talk to a person and not an automated voicemail.

OntheClock has been both a cost-effective and easy way to truck employee punches. We've been using the software for almost two years with no issues with the service, or employee use. The interface is simple, team members can easily view their punches and administratively the program is clear and concise.

Nothing really comes to mind, we have had one or two 'Server' issues (?) Where a clock wouldn't register and we would have to go back and edit time cards. This may be a general internet, or usage issue though.

I like being able to control the location of log in as employees were taking advantage when they were permitted to clock in/out from their phones. Great having ability to have holiday and vacation hours added and tracked automatically.

Would like a place to record individual notes regarding excused/unexcused absences or tardies, call offs and reasons provided for call offs.

What I like most about this software is the ease of use. It is super user friendly for any and all employees to clock in and out. The time cards are also very easy to read when processing for payroll.

What I like least is the fact of going through steps just to get to the employee clock in/out. I feel there should be a direct site to the punch in/out page.

Ease of use, I can do scheduling of employees. Keep track of time for contractors and employees. My contractors or always in the field so the mobile app is easy to use to clock in or out.

We haven't figured out how to make changes to punches in and out times on the mobile app when someone forgets or need to adjust a punch.