OnTheClock.com Reviews

Pros

As an employer I wanted an easy to use time clock. This is and has been such an easy set up and managed program I could not recommend it more highly.
The ability to assign managers for other employees has made my payroll day so much easier, which is a big time saver, making payroll a breeze.

Cons

Printing options.
There is not a smooth way to print audit logs.
Having that additional report would be a great help for documentation of changes made after the fact.

Pros

We have a small organization so we pay nothing for this software. It allows us to still track codes, time off etc. In fact, the time off feature works better than with some other companies as we can customize to each employee. It is easy to use. We also work remotely and don't require check in/out and are able to merely enter the number of hours for each job code.

Cons

The time off feature is a little odd as it doesn't show in the administrative reports easily. However, once you learn to use it, it works fine.

Pros

It's very easy to understand and to use. Quick to learn

Cons

I can't think of anything that I don't like about it.

Pros

The interface is great on the admin side. Our employees have liked the ease of use. The cost is really reasonable as well.

Cons

The biggest drawback and why I might switch back to TSheets is that the GPS is dependent on the employee. If they close the app out it stops tracking them. It defeats the purpose of having it to prevent time theft. I am not sure why it can't continue to run in the background as that is what TSheets does. If you create geofencing it only matters for punching in and out. If they leave it does not punch them out but continues to keep their time. The GPS feature is great but if the employees have the control over it, it defeats the purpose of having it.

Pros

The login for staff and administration is simple and quick. The amount of customization is incredible, and more and more features are added frequently. I appreciate being able to export to QuickBooks Payroll using OTC's free converter.

Cons

For the price and ease of use, On The Clock can't be beat!

Pros

This app does everything I need it to do and more! I chose this one over the others because it does a time sheet/stub I can include with my employees checks. It’s the perfect app for my cleaning business!!

Cons

I do not like that it is priced per user. As my business grows the price goes up for each new employee.

Pros

I love how easy it is to set up and use and how knowledgeable the staff is to the software.
One staff member in particular, [SENSITIVE CONTENT HIDDEN], helps me every time I have a question. He's quick to answer and also doesn't talk to you all robotic like I've seen in other chats from other companies.

Cons

I do wish that you could set the time card to be in minutes instead of decimals when fixing hours. It's difficult to see 7.45 and think it means 7 hours and 27 minutes rather than be 7 hours and 45 minutes.

Pros

It's easy to use and understand. If I have an issue just a phone call and it's easily resolved. This was
refereed to us by another company using this product.

Cons

I have found no real issues or complaints.

Pros

My company has been using ontheclock for a little under a year now. The desktop version is extremely easy to use and learn how to use. Clocking in and out is simple. A perk (for me) is seeing how many seconds you have until the time will change. Submitting PTO is simple and easy to use as well. You can easily access your time sheet and what PTO has been approved and what has been denied or even ones that are still in pending.

Cons

I have yet to find a negative thing about ontheclock. It can be slow at times but I do believe that is because of my internet connection and not because of ontheclock.

Pros

I have tried a few competitors and I like OTC the best. I like that it shows you where the employee punched from, so when I'm out of town or during covid when everyone is WFH I can ensure they aren't clocking in from other locations. Overall it works for my needs and we set its periods its counting to match our payroll periods and it makes pulling time a breeze.

Cons

I wish it showed punches from other days as far as locations, like so I could look back over a significant time period or go back to pull a specific punch location. I also wish the pricing was lower. I am about to add another employee and costs add up so fast running a business

Pros

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

Cons

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

Pros

Prior to OTC, we were having employees manually log hours. This was not effective and very time consuming because we had no way to oversee that employees were being honest about their time logs.

We then tried out a few other applications, but they lacked essential functionality that we required. Then we tried OTC. It is a game changer! Our employees press 1 button on their phone to clock in and the same button to clock out. SIMPLE. The app also has GPS tracking, which shows us exactly where the employee is when they clock in and out. This ensures that they are being truthful about punches. The best part is that its completely free up to a certain number of employees. We're happy to pay for our 10 employees.

Cons

Our biggest issue was the User Interface for the admins. They recently overhauled it and now we love it. So no cons now.

Pros

1) Its user friendly.
2) As the admin and payroll reporting person, it simple for me to get the info I need to report the hours to payroll company.
3) If I need to edit employees times, I can do it in a few steps.
4) I really like that it will alert me when someone punches IN and OUT.

Cons

1) It would be nice if the system would not combine the total hours in a bi-weekly cycle. I like to look to see who is getting close to OT each week.
2) during my busy time I have to hire a staffing service. My employees start their week on Saturday. The Staffing Service starts their employees on Sunday. So I have to have 2 separate accounts to track their time. I wish I could combine the 2 accounts so I can see both at the same time. Not a huge deal.

Pros

The incredible amount of flexibility it offers is amazing. You can set or restrict punches from specific devices, regions, IP addresses, and similar on a per-employee basis or account-wide, allowing you to make sure that every employee is punching in when and were it's appropriate to do so. It allows a per-employee automatic accrue system for PTO. Approving PTO requests is a breeze as well.

Cons

In terms of end-user friendliness, it's a bit rough for non-tech-savvy folks to find the specific website they should log into and punch from - just going to ontheclock.com doesn't actually show anywhere you can log in or punch. This leads to needing to explain specific steps and URLs to users, or sending them a link to click, rather than just telling them to go to the site. It's also a bit of a hassle to reach the Group Punch site where employees can simply enter their employee number to punch in or out, and that could easily be resolved by having an application you could download to turn a desktop into a punch station.

Pros

It provides many different ways of keeping track of employees.

Its user friendly for our employees, and does not required a highly skills in computer.

It provides accurate information at the time of keeping control of overtime, vacation hours, sick and personal tme.

It will let you know who is in, and out at any time of the day.

It also let you see where they are punching in, and what computer they did it

Its not expensive, and it will let you add the company Logo in the employee "punch in" website.

Cons

So far whe have not been able to find something to dislike from On The clock...

I would say having some videos inside the administrator website showing what you're able to do will be a great way to start. But besides that On the clock is really worth its price

Pros

We had tried various time clock machines that failed to work consistently and then I found this software and never looked back. The customer support is superior. Easy set up, super reasonable pricing and it has all the features that my company needs.

Cons

Not too long ago they did a "face lift" to the format of the website and I liked the format of the Time Card page before the face lift.

Pros

Prior to switching to OnTheClock we actually had a thumbprint scanner. Half of our employees couldn't get it to scan their thumbs consistently. We have satellite offices that created a lot of manual adjusting because we only had one scanner. OnTheClock is sooooo much easier! Accessible from anywhere you have internet access and if there are manual corrections/adjustments to make they are a snap and biweekly I get OnTheClock to email our accountant timecards with no hassle.

Cons

n/a - can't really even think of any cons.

Pros

I love that I was able to get rid of my paper time cards, employees cheating on their times when they would log in and out, and it keep track of the total hours for me, instead of me having to figure everything out every payday, I run one simple report and input that info into my payroll manager.

Cons

The only issues I have, that are the time accumulator that is supposed to help me track sick time, etc is not working correctly, however I have not attempted to contact tech support yet. Also the other thing is, we are in Arizona and we do not change times, but some of my employees show up in the reports and hour off from the other employees and we have been unable to get all of our staff on the same time zones, even though we have configured the settings correctly. Otherwise a great product.

Pros

We love that there is an app and the majority of our staff use it. There have been very few times that we've needed to call customer service but when we do, they are fantastic and responding quickly and helping us resolve the issue. We used to do paper time sheets and will NEVER go back to that after switching to on the clock.

Cons

The app sometimes has trouble with follow through if not on wifi. If we are not watching carefully, we think we've clocked out but the app didn't follow through with it. We have to wait for the little message to come up saying the clock out occurred. Also, the last time we used the PTO request feature through the app, it didn't work properly which caused trouble on the book keeping end of things. Our staff now know that if they use that feature on the app, to notify me so I can make sure it worked.

Pros

Really easy way to keep your employees honest about their time clock, punching in/out. I love the GPS feature so that they aren't "clocking in" at home then driving to the office. Called BS on that once!
Also, they just whip out their phones once they get here to punch in/out, then they are finished.
For payroll. Just go to manage employees tab, select the time frame for payroll. Ours is every 2 weeks. Hours are automatically calculated. IF, there's something odd, I can look at each individual punch. For instance, someone forgot to punch out and was on the clock for 27 hours straight. Quick edit and back to honest hours.

Cons

Sometimes it takes a day to get a response back from customer service. But, that's a rare occasion. A real human typically answers right away.

Pros

The set up and daily use is very easy. We are a small company and didn't need a complicated system at this time. It also looks like it will be a good program as our company grows and hires more employees.

Cons

Sometimes as Administrator I need to over-ride the punches. It takes me a while to get it right. Could be just that I don't remember how to do it since its not an everyday thing.

Pros

Low cost and flexibility. Also, no long term contract.

Cons

New PTO years can sometimes be cumbersome to begin.

Pros

The ease of use for the employees and the use of a clock station in the shop.
Automatic time entered for salary employees.
Tracking of vacation, PTO.
Texted when employee clocks in or out.
Ease of editing time.
Audit log.
Payroll calculations.

Cons

On salary employee that are paid the same every 2 weeks regardless of hours they is no way to put pay rates in system unless you enter in hour rate rather than salary amount.

Pros

Easy for the employees to use. They are able to see their hours worked without an issue. It is also easy for me to see who is in and not.

Cons

On the clock, need more options for reporting. I would like to be able to print in first name order, that is the order QuickBooks has the employees. It would be nice to be able to add the salary employees to keep track of vacation, sick and holiday. I wish there was a way to add holidays for all employees, not individually.

Pros

The software pretty much covers all the bases! The basic software is very user friendly for administrator, managers and employees. It's customizable in several areas as well. It's an really good value for all that you get. Last week, one of my colleagues was looking for a new online time clock service, and I recommended you!

Cons

I would like to be able to add text to the "SCHEDULE" function.
Ex. Would be nice to be able to include the text OFF on days that employees do not work. Currently, if you don't add any hours, it is just a blank space, which can be confusing.