Preferred Patron Loyalty Reviews

What a pleasure doing business with such a responsive company. We've been in business for 52 years and have dealt with hundreds of companies during that time and I can tell you that the people at Preferred Patron are among the best. It was very important to us that we deal with a reputable, responsive company...someone that will be there if there is a problem and I can tell you that you can rely on them. From the beginning, they took the time necessary to answer pre-sale questions and since that time, they have answered all of our software use and technical questions very promptly.

The product is very powerful and feature rich, but it's easy to use at the same time. There is more to this program than we may ever use, but it's nice to know that additional features are there for the future.

There were a couple of minor bugs in the software, but when we reported them, they were dealt with quickly and to our complete satisfaction. Preferred Patron also implemented a couple of our suggestions to make using the software a little easier.

Preferred patron is an end -to-end loyalty solution. It combines features found in other standalone solutions in an easy to use format. We handle most of our promotional and informational communications through the program. It has also allowed us to manage and grow our customer database. Overall it is a great product with excellent support.

We would highly recommend Preferred Patron to companies looking for an uncomplicated and impressive way to distinguish themselves from their competitors. Customers love getting points and our personalized email so it really assists with relationship development. Its powerful back office tools make it a helpful way to track customers' spending patterns.

questions are short and sweet!

The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.

Our small business had very specific needs and after much research found Preferred Patron. After learning the system and training on it we were quite pleased with the ease of use and my wife was especially pleased with the marketing abilities. I must say that we had 1 little speed bump on the install on one of our 6 registers; Brett at PP stayed well beyond hours (around 11pm) determined to fix it and he did! His willingness to help was a breath of fresh air compared to some other vendors we have used over the years. One last note: Yesterday I had a general training question and while I had them on the phone asked if I could have something changed in the software. He said that it was a fixed icon and probably not. Unbeknownst to me after we got off the phone he spoke with the guys that write their code and totally made it happen! I received a call a few HOURS later with, "hey Jeff I have some good news". He updated the software on our system in less than 10 minutes and it was done as I had asked. Being in a customer service based business I cannot say how much I appreciate the willingness for someone to go above and beyond to make a customer happy. We are a happy customer and have not even taken advantage of the marketing side of this software yet. Can only get better from here -Jeff Sheldon, Owner The Health Hut, Happy Customer

My clients love earning points and getting services for free

Client engagement
Increased customer loyalty

Two years underbelt and I'm still very satisfied! I operate a small chain of self-serve yogurt cafes with two check-out registers at each store. I had originally thought about a tablet system by Belly. I see it in use a 7-Eleven. However, I wanted a spend based system instead of a visit based "check-in" style solution, as I believe a family of 5 deserves more credit than a individual customer, so a "check-in" based solution would not work that well for us.

I was initially hestitant about using a cashier facing system. I was concerned that our lines would get backed up if we had to spend time enrolling new customers, as we often have a line out the door. Let me tell you, with this program I quickly learned this was not an issue at all. New customers are simply handed a new card, which we swipe for points immediately on their first visit. Customers earn points based on purchases but cannot redeem those points until they first activate their card online, providing name, email, and phone, either from home or using our in-store customer tablet! There's even a nice "reminder" sticker on the face of the cards, with all necessary directions for activation on the web!

The program runs on a tablet, so it takes little counter space, and it's quick and simple for our cashier's to apply customer points based on sales.

Another aspect I really appreciate is the ability to process Gift Cards (at no extra cost) using this system. No more tracking partial balances for paper certificates in a hand written notebook!

I can't say enough about this system and the support that has comes with it. It works flawlessly and efficiently!

We have done newspaper, radio, television and email promotion with various programs. Patronflex is by far the best and most cost-effective advertising and customer-relations tool we have found.

Overall... A BIG Thumbs Up!

We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else.

If you are in the market for a rewards program, you really do owe it to yourself to check out Patronflex. The variety of features, ease of use, customer support, flexibility and price are all excellent.

Cannot articulate enough the ease of use and integration for us into our business, especially because we are not the typical industry that offers a loyalty/reward program. This software and design of the Preferred Patron program allows us to set the standard for customer loyalty rewards in the auto repair industry. The benefits continue to grow as we use the program and develop it more and more.

Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest. Customers are fully satisfied and i love using it!

I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us.

Doesn't take a large amount of my time to operate the program which allows me to spend more time with my customers.

Preferred Patron has been a great company to work with. We have been using them for over a year now and they have been a pleasure. Initial set up was a breeze with all the support they give. They have always been there to answer any questions and help solve any problems that may occur. Once our customers understood how our points program works, we have seen a great return in business. Preferred has been key in helping us retain customers. We are a car dealership and have always struggled with getting the return business for the service department after the sale. Having the rewards program helped show our customers the value in returning to our service department. I have to give Preferred a big thank you for all the help and ideas they have provided us with . If you are looking for a rewards program for your business then I highly recommend you give Brett a call at Preferred Patron.

We implemented our customer loyalty rewards program through Preferred Patron about a year ago and it has truly been a blessing since. Not only is the software very straightforward and easy to learn, but the customer service team and support staff is very prompt, genuine and helpful. Brett in particular is incredibly informative and returns every call we've made within the hour to solve any problems or questions we may have.

Our customers love the program. It is so simple and they enjoy the fact that they can log in to the online portal and check how many points they have along with the products and services they can redeem. I would highly recommend the program to anyone looking to implement a rewards program or loyalty card to their business.

I would recommend the use of Preferred Patron to any company looking to establish a successful rewards system. They were excellent to work with!

Even though it will not screen scrape our POS the customer support was outstanding in helping us to get this to work for us. If you have a POS that does not have a rewards module, or need one that has more features this systems works. At the very least give it a try.

Recommend for easy usage and quality.