PestPac Reviews

Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

The software allows me to present my customers with great field reports. It is great for billing. It is well thought out for the pest control industry .

I have had some issues with my field printer and software communicating. This was resolved with a nice work around and i have had no issues in the last year.

I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do.

PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done.

Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it.

If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us.

the convenience of scheduling appointments and allowing our daily tasks to be at our finger tips and not done manually.

There are a few things I think they can do better on the scheduler. Being able to snap up or down time blocks like other appointments would be more convenient. Also printing out a customer renewal form is a lot more work than it should be, and we do this often. I think these things should be updated.

Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus.

The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

Having to purchase licences for each user.

Some of the forms we print having to go on specific paper is a draw back.

Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use. The integration from Gorilla Desk was, and still is, an absolute nightmare.

Too many little bugs that are not being addressed. COmments and complaints are being ignored or shuffed off to be filed. Simply put, you have grown large, and no longer care about the little things.

I like that it saves a lot of time in having all services turn into a bill. We used to go off an excel sheet and then bill everyone in quickbooks. WIth the amount of customers we have today this would take days to do still.

They sale modules and lock you in that don't work (eg route op). Pestpac support staff has no clue what they are doing and aren't properly trained on their solutions. They tell you one thing and then you input the data and it screws everything up. The software is very flawed and anytime you submit a ticket you never get a response. I've been fighting with them for 3 months about a refund which now they are declining. If your considering this company, run!!

What I like the most about this software is that they offer so many different features in the same place

What i I like the least about this software is that all of the different features they offer have constant issues

I like that not only is it user friendly but also the support is amazing.

Some items I wish were customizable to my exact needs.

It makes it so easy to create very tight and effective routes for our techs and customers love the online payment option. The mobile app allows our CSR's to get orders and notes to our pest control techs with ease

The billing and accounting side is not user friendly and sometimes following and identifying balances and payments on merged accounts can be somewhat confusing.

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally.
Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

The software is very reliable. We use this daily and it never fails. Very easy to create customized reports. E-mail and text notifications to customers for appointment notifications work extremely well. Customer service is very quick to respond to any problems or questions if needed. I highly recommend this product.

We tried the mobile app. What we did not like about it was that the technician could not look up customer histories of past jobs. The only thing available was the jobs listed for them to do, could not add a customer on the fly if needed. That had to be done on the administrative side at the office. The app did not suit our needs so I cancelled the mobile app service.

The system allowed us to go into a mobile environment very quickly after several months of trying to figure out how it worked. The training staff was informative but the system is so overly complicated you have to have a coding degree to figure out most features.

This system is old, antiquated, and needs many improvements. The company charges a separate fee for everything and nickel and dime you to death. Then try and bind you in long term contracts. When we have problems no one called back to let us know if it was resolved or not. The software is definitely not user friendly. You have to manipulate the software to get it to work.

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Love the accountability for money in this program. We briefly switched to another software and it was 6 months of sheer terror trying to get sound, solid numbers out of the other software. With PestPac you know that your numbers are solid.
Schedulers also love that the appointments do not auto move after auto calls have gone out.

This software is a little more rigid (not live) than some softwares on the market, but to have sound accounting numbers being live is not all that it is cracked up to be. It is a little pricey, but again the functionality is consistent in the program.

This message isn't about pros and cons. This message is about a specific problem listed below in the "cons" section.

I need to upload dozens of PDF documents and photos to various accounts. When doing so a red font message appears under each one as it "scans document for viruses". This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the need to scan certain types of files (maybe website links) there needs to be a way to turn it off. IF there is no way to turn it off then that shows a lack of intuitiveness toward company time and thus is unacceptable in an age where time is money more than ever.

Being able to organize everything and route more efficiently

It has been difficult to get a hold of someone outside of regular business hours and even when you do it can still take a few days to resolve some problems.

Ease of use.
Common sense applications.
Room to grow into as our company grows.
EXCELLENT tech and customer support

It seem to crash the android phones when taking pictures.
id like to see the app on my end have more features.
Id like the techs to be able to lock appointments.
We use the WDO module, but wish we could do service agreements in app

Pest Pac is easy to navigate and read. The updates come regular and if any problem occur they get right on it and get the issue fixed. They are achieving daily to make things better for everyone.

I really don't have any cons as I have been using Pest Pac since 2003 and it grows with your company. They are achieving daily to make things better for everyone.

That is works across the board with all aspects of our business from handling customer accounts, scheduling accounting.

sometimes it is the software can be too over whelming with many options, A lot of updated of recent which is a lot of changes to learn for a small company when managing all aspects. The handheld device is not user friendly and difficult to navigate. The new CCA portal our customers are not happy with it they also stated it is not user friendly it may be the change that they need to get use to but they don't like the flow of navigating it.

Very easy to use and to teach new employees - can lock them out of certain areas until they are ready. Also like the ease at which I can find info and pull data from the software. it's very organized and at your fingertips (using your keyboard of course). Love that so much in integrated with PestPac such as our GPS system. Looking at the phone system now - Voice for pest - VERY excited about that.

Can't think of anything at the moment. Sometimes I want to know more of how the Company and Printer setups effect things down the road and since we started with PestPac, haven't really had time to go back and take a look. Maybe a tune-up webinar would be helpful

*Different ways to search for customers.
*Ability to print a variety of reports.
*Can move appointments easily with the appointment calendar.
*Mass emailing (notifications, renewals, letters).

The "auto" populate. When we are trying to change information, we have to delete the information for the "list" to pop up to be able to select new information.

PestPac has some GREAT features. As the head of Accounts Receivable, PestPac's billing features make the program SO easy to use. Credit Card functionality is fast, easy and reliable. It makes creating invoices, sending invoices and emailing statements virtually seamless.

It would be great to see all stops for all technicians on ONE MAP. If we could somehow see them all on ONE MAP we would then be able to group stops for technicians without any overlap.

PestPac offers all the features that we need to run our business and it happens in 1 program. That means 1 program to train on and 1 program to administer.

It is an expensive product, especially when using all the various features. Some of the modules are a work in progress, however they are still full price.

The software is reliable with very little down time over the years. Customer service has been helpful.

Overpriced by a lot. You have to pay for every module while other companies include everything in one package. The interface is outdated compared to others out there. The contract auto-renews for one year, the modules also auto-renew, but if you have purchased them at different times then there is no clean break to get out. You will have to pay the remainder of the contract on the modules that have not expired yet. Very bad way of doing business.