Rentec Direct Reviews

I love how easy the product is to use and the support you get when you have a question. The software has helped our business grow so much and get our apartment listings in front of people we never would of normally see our local ads. It has great accounting functionality built into it that allows us to reconcile with our bank accounts in a very easy and effective way.

I do not have any complaints at this time when we first started using it 5 years ago there were a few things but they have been updating and adding features all the time and now there are no missing features or problems that are unresolved.

Very user friendly
No learning curve
Reports are easy to read
Information is formatted in a way that most would understand
Price is great and this is good for those with only a couple rentals or if you have 100's

When I used this product, it didn't offer all the bells and whistles that others did like an app for your phone
The ACH process was too slow when I used it and it could take too many days to get money and send money

Colorful buttons lead you along. Lots of options to enter contact information, ie address, phone number and email. Nice to be able to email work orders directly to the vendors.

Really have to think about how to get back to where you were before and just getting around in general does not flow well.

It makes life a lot easier in the rental managing world. This program helps keep up with tenant payments and owner disbursements.

Reasonable price for a small startup, easy to learn, good accounting piece, website is included, customer service is very responsive to inquiries.

On-line application limited to 5 custom fields, included website could use a bit more functionality, nothing more at this time.

Robust features at a reasonable price. For instance:
- ACH transactions (for both tenants and owners!) included, or for minimal price for startups, in Rentec Direct subscription
- Rapid-response customer support
- Excellent webinar/blog content for onboarding and growth

The primary tenant screening option is only available for PM companies managing at least six properties. Rentec Direct does provide a tenant-initiated option for companies managing one to five properties.

I love the affordability of the software and the ease of use. I also like the ability to communicate and text the tenants through the portal and track them. Another great feature is the owner portal. Ny owner absolutely loves the easy access and variety of reports available as does her accountant.

Just a little difficult in the beginning setting up and getting the ACH approved for the payment of my owners. Another drawback was that the platform does not sync with my bank management account even though it says it can. I have to manually reconcile.

Ease of use and allows us to do every thing we need to manage our properties effectively from rent collection, maintenance, application validation, marketing, reporting and more! The customer service is excellent!

The right click to get to menu items was tough without a mouse but now it is seamless.

The price is right, but so is the functionality. I am not sure how well this application would work for an operation that had several hundred units, but for our small business it seems to be good. It saves us a great deal of time and enables us to be more productive by allowing us to assess our expenses per property quickly and accurately.

At times, we have to sort of figure out how to get the output we want. Some of the pages use terms that do not always seem intuitive, but this is really not a major issue.

Although I have managed my own real estate investment portfolio for years, I needed to upgrade and strengthen my record keeping and reporting capability as I launch a property management business next year. After reviewing a number of vendors, I selected Rentec initially. The drivers for my selection were the apparent completeness of the capability while being quite simple to scale. Now, six months into the use of the system, my choice has been validated. I might add that one time, early on, I had to contact their tech support for advisement. I was able to reach a real person who had a very simple solution to my question. I'll be staying with Rentec.

I have "corporate expenses" that really are spread among my properties. I didn't find a straightforward method of capturing these expenses. I created a "Corporate Expense" property to capture these shared expenses. I'm probably missing this capability that likely already exists, but I haven't seen it yet.

It was relatively easy to learn and behave the way you expected it to. It was easy to find the controls for changing what little you could change in the functionality.
The reports are what you expect them to be, income/expense, income, expense.
The rent-roll was reasonable.
Everything is exportable.
The bank accounts acted like bank accounts and were thus easy to understand.
Entering the data didn't take an excessive number of steps

Going from one screen to another sometimes took an excessive amount of time. Some archiving of data locally to the users browser would probably enhance the user experience significantly.
Use of an input worksheet for income and expenses would make these tasks much more effective and efficient.

Clean, easy, efficient ... and forgiving. It is easy to set-up new owners, properties and tenants. And just as easy to process rents, invoices, etc.

Some of the suggestions in the knowledge base sound like good ideas. And what about a property manager portal, or app?

It streamlines so many things for me. There is a bit of a learning curve as with anything but you have their total support to get you through it. Whether it be email, phone, chat or their knowledge base.

Each state handles some things differently and so in some situations I have to manually do things and it can't be automatically set up.

Rentec Direct is incredibly affordable compared to other property management software out there. They are very responsive when I need help with something. They are easy to work with and I've been working with Kathryn on an issue I'm having with accounting and she has spent extra time with me that she shouldn't have to. She is great and Rentec is lucky to have her.

The accounting is at times cumbersome to wade through the reports and find what I'm actually looking for.

Ease of use and customer service/knowledge base.

Needs a main email location to check emails that were sent to everyone - tenants and vendors.

Super easy to use. lots of tools to communicate directly with tenants. Reporting is great.

I wish there was easier mobile access. It's a little hard to use the messaging feature on a phone. It would be great if there was a way to add additional email addresses and mobile phone numbers so I could communicate with multiple tenants within the same unit.

Clean, easy to use product.
Very good tech support.
Keeps improving.
Priced reasonably.
Good features like ACH, screening reports.
Automatic posting to rental sites like zillow, hotpads etc.

Managing marketing info for the unit rental is not very straight forward. Cant easily replicate info from one unit to another. Loading pictures and arranging them could get better.

I like the ease of use of the software. The set up was smooth. Very detailed instructions for each feature of the software and website. Cant beat it for the price. Not a lot of setup fees and all that stuff. The customer service is outstanding, very responsive.

The setup of automated emails and their template. I am sure its me but that's the only con I found. No round the clock customer service access.

I like that everything is right there. The price is very reasonable and this application includes all of the items the very expensive programs include. The customer support has been incredible these last six years and they keep adding things that really help.

Strictly operator error, I forget my log in from time to time. Seriously, I haven't found anything I'm unhappy with.

It's simple to use, and accounts can be used for several things, such as bank statements reconciliation and keeping track of payments. It does that math for me, and all I have to do is make sure I entered the right amounts. Rentec does the rest. Screening is also easy, and it's a one stop shopping. I also like the tutorials.

There are still some updates I would like for it to have. It doesn't track emails to owners. This is an important tool because our personal or business email address is cluttered. If we could check on the owners notes, I can tell quickly if they received an email from me or not. I also don't like the fact that I have to pay for tenants using the tenant portal to pay rent. The tenant should pay for using the portal, not the property manager.

They are very user friendly and affordable . If you have questions you can call and talk to a real person.

I did have to call the first time to find the correct place to go for a credit check but easy after that.

Rentec has really simplified the lease management and payment system for our tenants which has been a huge time-saver.

It was a little challenging to set up for both our secretary and tenants. But once we got through a few weeks of questions and issues we haven't had many issues.

Very easy to set up and use.
Very responsive customer support team
Comprehensive

None to speak of as of yet.

it was easy to install and learn. Has allowed us to take on many more properties as a result of the streamlined accounting.

Great product , great vendor . Wouldn't change a thing

Software is fairly easy to use, affordable for multiple users and can be accessed from any device.

A little clunky on certain applications but has improved greatly.