--- description: Detailed reviews on ServiceTitan based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ServiceTitan with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceTitan Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [HVAC Software](/directory/657/hvac/software) > [ServiceTitan](/software/104311/servicetitan) # ServiceTitan Canonical: https://www.getapp.ca/software/104311/servicetitan Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/104311/servicetitan?page=2) > ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. > > Verdict: Rated **4.4/5** by 333 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceTitan Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance. Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training. Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers. Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures. Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 333 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTitan - **Location**: Glendale, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Accounting Integration - Accounting Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling Software - Audit Trail - Automated Scheduling - Availability Management - Bid Management - Billing & Invoicing - Budget Tracking - Budgeting/Forecasting - CAD Tools - CRM Software - Calendar Management - Calendar/Reminder System - Change Order Management - Checklists ## Integrations (15 total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [HVAC Software](https://www.getapp.ca/directory/657/hvac/software) ## Related Categories - [Field Service Management Software](https://www.getapp.ca/directory/255/field-service-management/software) - [Field Activity Management Software](https://www.getapp.ca/directory/655/field-activity-management/software) - [HVAC Software](https://www.getapp.ca/directory/657/hvac/software) - [Service Dispatch Software](https://www.getapp.ca/directory/520/service-dispatch/software) - [Work Order Software](https://www.getapp.ca/directory/705/work-order/software) ## Alternatives 1. [FieldPulse](https://www.getapp.ca/software/105687/fieldpulse) — 4.6/5 (453 reviews) 2. [Jobber](https://www.getapp.ca/software/90723/jobber) — 4.6/5 (1457 reviews) 3. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5259 reviews) 4. [BuildOps](https://www.getapp.ca/software/131331/buildops) — 4.4/5 (177 reviews) 5. [Service Fusion](https://www.getapp.ca/software/103289/service-fusion) — 4.3/5 (308 reviews) ## Reviews ### "The all in 1 Software for the trades" — 5.0/5 > **Madison** | *October 27, 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning. > > **Cons**: ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature\! > > Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software\! ----- ### "Powerful All-in-One Solution for Streamlining Operations" — 5.0/5 > **Hunter** | *March 19, 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform. The scheduling, dispatching, and invoicing features work seamlessly together, reducing manual work and increasing efficiency. The reporting tools provide valuable insights, helping us make data-driven decisions. Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field. > > **Cons**: The inventory system can be challenging when scaling, especially if you don’t have dedicated personnel to manage setup and ongoing maintenance. Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job costing. The setup process requires careful planning and continuous management to function efficiently. > > ServiceTitan has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform. The automation features save time and reduce manual errors, while the reporting tools provide valuable insights for decision-making. However, like any robust software, it requires proper setup and ongoing management to maximize its potential—especially in areas like inventory. With the right team in place, ServiceTitan can be a game-changer for operational efficiency and business growth. ----- ### "Pick another software" — 1.0/5 > **Connie** | *February 5, 2026* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. > > **Cons**: Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter\! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used\! > > I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. ----- ### "Amazing Software and People\!" — 5.0/5 > **Dominic** | *March 3, 2026* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. > > **Cons**: I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. > > Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. ----- ### "Great choice for Trades POS" — 4.0/5 > **Ben** | *December 4, 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Service Titan is a nice interface with robust capabilities. It has an excellent dashboard along with analytics and reporting > > **Cons**: It has some redundancy of steps, can be a bit cumbersome. Use of the same term for two separate functions creates confusion. > > overall this is an excellent trades software and is the best I have used having been in the trades for many years. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/104311/servicetitan?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/104311/servicetitan) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data