ServiceTitan Reviews

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292 Reviews

- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The only CRM you need!
Reviewed on 2023-10-26
Pros
It does everything you need in one program!
Cons
I wish there were not so many add-ons that cost extra.
Response from ServiceTitan
Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
From paper to Tablets!
Reviewed on 2024-09-24
Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a...
Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options.
Pros
It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before!
Cons
At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it
Alternatives Considered
FieldEdgeReasons for Switching to ServiceTitan
Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that.Response from ServiceTitan
This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Servicetitan has become so sleazy
Reviewed on 2024-11-23
Customer service is beyond terrible. Please steer clear of this software
Customer service is beyond terrible. Please steer clear of this software
Pros
Nothing at the moment. They have become a company who scams their customers for every penny
Cons
I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best CRM for professional TRADES organizations in the market
Reviewed on 2024-10-23
Excellent overall customer service. Fully functional system with all the features a trades...
Excellent overall customer service. Fully functional system with all the features a trades organization would need.
Pros
The most fully-functional CRM for trades organizations of all size.
Cons
Takes quite a bit to on-board and learn the system due to the complexity of functions.
Response from ServiceTitan
Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Game changing Technology for the Trades
Reviewed on 2024-10-04
Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop...
Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop that has 10 or more technicians and wants to improve their company.
Pros
The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing.
Cons
The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package.
Reasons for Choosing ServiceTitan
Davisware was out of date and moving towards the food industry as opposed to the trades. It was time for a change.Switched From
DaviswareReasons for Switching to ServiceTitan
We felt Service Titan offered the best technology.Response from ServiceTitan
Thank you so much for taking the time to provide this feedback. We will be sure to share this with our Onboarding and Pro teams internally. We appreciate your partnership!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
An investment, but it really does what they say they will
Reviewed on 2024-09-17
Overall our experience has been a good one, don't get me wrong we've had to make some noise to get...
Overall our experience has been a good one, don't get me wrong we've had to make some noise to get some bugs fixed and at times train there own people in support on how to do their job but compared to the other many, many hvac software companies out there, no one compares in my opinion.
Pros
all of the capabilities to run an hvac business
Cons
the cost, and the additional cost for "pro" products, upon sign up we were told that Everything was included and then they started coming out with the pro products that are an additional fee, and these fee's are not cheap.
Alternatives Considered
Workplace from MetaReasons for Choosing ServiceTitan
It had all of the functions needed to run and manage an hvac company in one software, others said they could do all of the things we needed and wanted but they could not and/or the others were so extremely difficult to navigate and use (service ceo)Switched From
Field Service ManagementReasons for Switching to ServiceTitan
they did what they said they could and provide the support needed for implementationResponse from ServiceTitan
Thank you for your review, Angila! We appreciate your feedback and will be sure to share it with our teams internally. Please don't hesitate to reach out to your success team if there's ever anything we can do to improve your experience.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ServiceTitan Review
Reviewed on 2024-10-22
8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer...
8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer support. They will issue you a CSM but he/she changes almost monthly.
Pros
Data and reports delivered quickly and efficiently.
Cons
Customer service. They do not have enough people to teach you to effectively use the product.
Response from ServiceTitan
Thank you for providing feedback, Jamie! We're sorry to hear about your experience with our Customer Support and we will share this with our Support team. To learn more about effective use of the product we recommend checking out our Ember Sessions and our ST Certified User programs if you haven't already!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Still Growing
Reviewed on 2024-12-09
Service Titan has been at times overwhelming but we've put the resources towards it necessary to...
Service Titan has been at times overwhelming but we've put the resources towards it necessary to improve and grow our business.
Pros
The customer experience aspect to inform customers where they are at within the process. It helps mitigate the biggest complaint customers have with contractors which is lack of communication.
Cons
I'd like more built out in the way of budgeting and progress report dashboards. Help us gamify our gross profit and operating profit goals through each department.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Titan Review
Reviewed on 2024-12-04
I love this software! And I love that you are continually investing in it.
I love this software! And I love that you are continually investing in it.
Pros
The dispatch notifications for customers.
Cons
Reporting could be improved. Not enough options for building reports.
Alternatives Considered
FieldEdgeReasons for Choosing ServiceTitan
Service Titan is best in class for tradesSwitched From
Salesforce Sales CloudReasons for Switching to ServiceTitan
Service Titan is a better fir for our companyResponse from ServiceTitan
Thank you so much for this review, Dawn! We appreciate your feedback on our reporting features and will be sure to share this with our team.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Stop messing around and get ServiceTitan
Reviewed on 2024-12-09
Best ever. I will be a ServiceTitan user for life!
Best ever. I will be a ServiceTitan user for life!
Pros
Brings our whole business into one place so we can see everything thats happening.
Cons
I hate that other people have access to it so I cant have the advantage.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Titan has changed our business
Reviewed on 2024-08-30
We have been using Service Titan since Late 2019 and it has completely changed how we run our...
We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending.
Pros
Service Titan Consolidates so many aspects of running a business into one easy to use platform.
Cons
Some updates and features are not available in Canada
Reasons for Choosing ServiceTitan
Updates were infrequent and when they did happen it would cause a lot of problems. In addition to that the software was not cloud based at the time.Switched From
The HindSite SolutionReasons for Switching to ServiceTitan
Service Titan had all of the features that were most important to us including the ability to mass schedule appointments, process field payments and inventory tracking and management that would all also work with QuickBooks DesktopResponse from ServiceTitan
Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ServiceTitan is the BEST
Reviewed on 2024-07-31
Fantastic, would not want to return to previously used vendors.
Fantastic, would not want to return to previously used vendors.
Pros
Working with our Success Manager in bi-weekly meetings to improve how we use Titan
Cons
Not much, they are great and always taking recommendations for improvements for any issues. We did prefer the old look as opposed to the new style of the website.
Response from ServiceTitan
Thank you so much for this review, Josh! We're glad to hear you've enjoyed your experience with your CSM. We're always working on improvements and can't wait to show you what's coming next!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
User Experience
Reviewed on 2024-02-15
It's been a game changer for us. We use a few of their pro products from marketing to vehicle...
It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.
Pros
Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.
Cons
Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.
Response from ServiceTitan
Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2023-11-15
Fantastic people from the [sensitive content hidden] all the way down to customer service people.
Fantastic people from the [sensitive content hidden] all the way down to customer service people.
Pros
It's a very robust platform and it continues to grow with our company's needs.
Cons
I really don't have very many complaints, it work well if you take the time to understand it.
Response from ServiceTitan
Thank you so much for taking the time to leave us this incredible review, Samuel! We are grateful to be a partner to your team.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Titian overview
Reviewed on 2024-11-07
we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a...
we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a stronger start would have been helpful.
Pros
reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features .
Cons
having to have 3rd party company for support
Response from ServiceTitan
Thank you for taking the time to provide this feedback, Robin! We are glad to hear ServiceTitan is saving you time and that you enjoy the team you work with. We will make sure to share your sentiment around onboarding and appreciate the insight on how we can make our onboarding process smoother. Thank you again!
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ST all around.
Reviewed on 2024-05-20
Overall its good, definitely really great aspects of the service and then items that need attention.
Overall its good, definitely really great aspects of the service and then items that need attention.
Pros
We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.
Cons
The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!
Response from ServiceTitan
Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Titan- Great Service Software!!!
Reviewed on 2024-12-02
Been with Service Titan for many years. Has helped us grow our business in a successful and...
Been with Service Titan for many years. Has helped us grow our business in a successful and organized way.
Pros
Has everything we need plus some. All in one stop where you do not need to shop around for your options.
Cons
Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing?
Response from ServiceTitan
We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great software overall
Reviewed on 2024-05-21
Pros
The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :)
Cons
Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts.
Response from ServiceTitan
Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams.
- Industry: Accounting Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Love Service Titan
Reviewed on 2024-12-10
I love working with this software if you are willing to put the time in to learn the software you...
I love working with this software if you are willing to put the time in to learn the software you can grow your business in ways you never thought possible.
Pros
Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor.
Cons
I wish that more of the Pro products were available to everyone and were a part of the standard package.
Response from ServiceTitan
Thank you so much for taking the time to provide this feedback, Tammy! We are grateful to be your software partner.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
MacFarlane x ST
Reviewed on 2024-05-29
Pros
The only real software for HVAC that is in the 21st century and very tech focused.
Cons
Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use.
Response from ServiceTitan
Thank you for taking the time to leave us a review! We appreciate your feedback and will be sure to share it with our product teams.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My ST Review
Reviewed on 2023-10-27
4 STARS. I like working with Service Titan and Titan Advisor to improve our processes and learn how...
4 STARS. I like working with Service Titan and Titan Advisor to improve our processes and learn how to use the software to the best of our ability
Pros
I like that ST works on improving processes on a consistent basis. They cover all necessities and they take their users suggestions for improvements
Cons
I want more ability to create complex reporting options. Also, there are many configurations that can make our lives easier that we don't find out about until we reach out for an issue that it can solve.
Response from ServiceTitan
Thank you for taking the time to provide your feedback, Leticia. We're glad you're a part of the ServiceTitan community! Your input will be shared with the team to ensure we are always improving in the most meaningful way possible.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ServiceTitan is King
Reviewed on 2024-06-10
Excellent experience. Great product and great vision by the Exec team.
Excellent experience. Great product and great vision by the Exec team.
Pros
I like that ST can be expanded depending on your needs. There are constantly new developments (add-ons) to an already industry leading software. My guess is that most companies aren't even scratching the surface for what ST can do, which is a mistake. Invest in this software and use it to scale your business.
Cons
Price increases but this is commonplace for tech
Response from ServiceTitan
Thank you for the review, Joe! We are thrilled to hear about your experience with ServiceTitan and how it helps scale your business.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Service Titan Experience- 1st year
Reviewed on 2024-08-01
Overall St has been great. We have streamlined a lot of our operations and it has forced us to grow...
Overall St has been great. We have streamlined a lot of our operations and it has forced us to grow in a lot of good ways as a company, and to develop great processes.
Pros
Love the customizability, the simplistic use of features, the support and community that ST offers
Cons
Some features are lacking, and hard to use. sometimes things feel "clunky" (different processes etc).
Response from ServiceTitan
Thank you for the review, Logan! We're glad to be your software partner and help continue to streamline your operations.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Titan
Reviewed on 2024-04-26
Pros
Service Titan helps with streamlining the scheduling and dispatching process. They offer many solutions for contactless experience.
Cons
The accounting portion of the software needs a little more love
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Honest Review
Reviewed on 2023-11-17
Pros
Pantheon trip was pretty awesome and enjoyed it.
Cons
Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough.
Response from ServiceTitan
Thank you so much for leaving us this review, Josh! We are so thrilled to hear you enjoyed Pantheon in Orlando this year. Can't wait to see you back next year!