ServiceTitan Reviews

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday.

Always updating and have to get used to using different view platform but it functions so well.

It's a very robust platform and it continues to grow with our company's needs.

I really don't have very many complaints, it work well if you take the time to understand it.

Ease of convenience and the overall expectations that customers can receive

The ease of scheduling booking dispatching and leaving notes

The dispatch grid was pretty nice. Setting appointments from the call screen was easy enough.

Just about everything else. The fact that service location setup was difficult. Didn't transfer well to Quickbooks. The payment processing feature - customers didn't like that and it took too long for deposits to be received into the receiving account. There was always changes being made to the field app that caused alot of heartburn for our technicians. The many modules were great for options, but it was hard to utilize all of them for a company of our size.

We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.

The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!

ServiceTitan has more features and capability of anything else out there for the home services industry.

Their customer support could be improved. It is often difficult to get support in a timely manner.

No support provided by Service Titan to fix a major problem involving materials, services, taxes set up but at a later date disappearing and no one at Service Titan believes or cares about fixing the problem. They just tell you to add it back in and let them know of other issues so they can ignore them as well.

The inability for it to be reliable. How do you know what you've lost when random information goes missing and you only find out about it when it's too late and you need it in the system.

ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients!

With any software, there will always be bugs and glitches; this is my least favorite thing about the software.

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences.

This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost.

Servicetitan has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software.

Servicetitan has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had little success with. They success manager appears to just be the middle man. You wait for this appointment, typically a week out, to just be told they need to schedule a appointment with a specialist. Mean while your company maybe hemorrhaging over this and they do not care. I have blown up chat, called the service line, both told me I would receive calls that day... my phone still has not rang. I have $25k in inventory that i have literally been trying to get the setup in service titan to function properly for over 6 weeks with little to no response or care for service titan.

The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

How thorough it is. It's easy to figure things out and use. Lots of details that make day to day much more smooth.

Accounting, wish there were more details and ways to customize it. Plus more training on what they do have.

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.

This is a simi-difficult questions. There's not a lot to dislike about the software, changes occur so frequently that most users are able to adapt to the new of the software and forget about what was bad. I personally feel that ST engineers take the feedback left on their community page and work to improve the flaws that users point out.

With continuous feature updates and amazing customer service, ServiceTitan continues to impress us. Their user-friendly interface, makes everything from receiving calls to invoicing a customer super easy. Due to smoother dispatching and job tracking, our capacity to complete more jobs each day has increased significantly since switching to ServiceTitan. We have been able to stream-line so many or our processes which saves us lots of time and money. If you want your company to grow and be competitive in this industry, there is no question that you will switch to ServiceTitan.

I have nothing bad to say about ServiceTitan. All ideas and updates that customers have for the system, ServiceTitan listens to and improves on.