MasterControl Quality Excellence Reviews

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

1) For the user, it was very easy for the user to complete training. Steps are very intuitive
2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents.
3) each to find document by searching by datacard elements

didn't set up data card structure as best that we could.

- Often includes impressive enhancements to the system between version updates
- Useful knowledge base that can be leveraged for troubleshooting defects or common issues
- Excellent document control
- Ability to implement Enterprise Business Units is useful for managing more than one business unit in the system

- Navigation can be challenging for end-users with both limited or expansive access and rights to the system
- Lack of GUI customization
- Occasional defects have caused quality issues
- jReports isn't completely user friendly therefore incorrect usage can slow down the system
- On-demand self-led library is not free which contains excellent resources that can be leveraged for end-user education and/or troubleshooting purposes

We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.

Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.

The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl

There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

The documents and training modules have streamlined our lives and saved us tons of paper. We are now moving forward with implementing the process modules.

The process modules are a little more complex and have multiple roles, specifically for enterprise business units that can be confusing. It takes a little while to understand all the process, roles and limitations. Overall, it is making our lives easier, it just is taking a little longer than documents and training.

This software has enabled us to transition away from paper-based serial processes to electronic, parallel processes. It has brought bushiness efficiencies and increased compliance.

There were so many benefits to our business when we brought in this software. But (understandably) there were growing pains to balance what it/is not configurable vs making changes to long held business processes.

All documentation is in one place and excellent traceability. Electronic signatures reduces paper and time gathering wet signatures.

The system does require daily administration which needs to be recognised by business owner. The audit module isn't user friendly and could do with some improvements.

We have been using the Audit, Process, Documents and Training modules and find the interconnection between the modules to be the most useful functionality that we did not see with our other systems. MasterControl is easy to use and in most cases is intuitive in terms of the workflows and visibility to end users. The MasterControl Support team have been one of the best I've worked with and they will work quickly and effectively to ensure any issues are resolved and applicable feedback given.

Analytics / Reporting has been one of our main pain points and although there are many reports across the system and modules which show individual elements etc, there are not many reports which contain a full data set of information needed especially in terms of Training or Process reports. We also have some wishes for future enhancements to the software and this is where the MasterControl User Voice forum comes in most handy where users can submit ideas for enhancements as well as vote on other use voices.

It has a simple and useful interface, I am satisfied with its overall quality.

I didn't have a bad experience. customer service is always helpful and approachable.

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable.

I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades.

I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.

The system is definitely a powerful system. There are a lot of great features just in documents and process modules. There are plenty of controls in place to control quality. Does everything you would expect of a quality management system.

Overpriced, IMHO. Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going. New users have a difficult time adopting the system. There is a steep learning curve for both users and admins. Documentation leaves a lot to be desired in my experience. Would much prefer roles/rights be based on infocard type, not the vault they live in. Blanket rights on a vault cause unnecessary complexity in configurations. Not all users in a vault (e.g. geographical location, department, etc.), should have access to every document type in that vault, as recommended in MC best practices pptx...

The supplier module, if set up correctly, allows the firm to set up all the various suppliers and link them to one another. The linking feature allows us to build a picture of the supply chain. Be sure to set up specific "Infocard" numbering schemes that match the various suppliers. For example, "Manufacturer-0001", "Vendor-0003", "Packager-0004". This way, when you link the infocards, you will immediately know the the entity is prior to opening the infocard. The ability to add custom fields is absolutely critical.

The contacts field needs a persons title field. Currently have to add the title next to the name of the individual which does not contain enough characters.

MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more.
The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

The customer service for any and all software issues simply cannot be beat. Employees are generally timely and knowledgeable in their responses. Although in the past, the fixes that the company has had to issues were sometimes just work-arounds, recently any representative I've worked with has been extremely thorough in resolving issues. System has undergone several huge improvements where I am much happier using the system as an administrator. System has decent logic to resolve issues for end users.

When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems. Casual end users have a hard time understanding the system often, and there isn't a ton of training content available from the company for basic users to help ease the transition.

- Easy to configure and modify when necessary
- Very responsive customer service

- Process module is not very customizable (When customized, lose MC support if "breaks" during update)
- Jump start package created a mess for our documents module

What we liked most about this product was the ease of use for employees

The training module can be a bit cumbersome to use

Plenty of features available, including CCM, CAPA, NCR and more. We mainly use it for management of employee training. Previously, we used a paper based training system. MasterControl is easy to use from a management side and the user end. Our employees got it right away and it worked like a charm at our facility. When new trainings are ready, they immediately get assigned.

Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.

The configuration abilities that allow you to make adjustments that apply most directly to your company.

The implementation of the software wasn't as clear and smooth as we needed.

Product is user friendly and was easy for the end users to adopt. The electronic document management process has streamlined our internal processes taking them from 100% paper-based into the digital platform.

Classroom functionality does not integrate well with our business as it currently exists, we hope to see expansion on that platform in future upgrades. Additionally, jReport has been a challenging adjustment as there are numerous instances where reports lose functionality as well as the limitations pulling data from module to module.

MasterControl has allowed processes and documentation to be connected across the platform. Meaning I can connect a customer complaint to the CAPA and the CAPA to the SOP and the SOP to the training that satisfied the preventive action developed from the complaint.

Audit Module could use a makeover. Does not function like the newest features. I know it has the possibility of being great.

There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.

This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.

Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.

Being able to have all our documents in one place is great. Launching DCO packets is so easy. Being able to log into MasterControl from anywhere makes collaboration easy for anyone to do especially since we have been working from home.

Also having control of your documents and signature manifests from DCOs help to streamline audits.

I also have to say that MasterControl has been the easiest system to help keep all users training up to date and on time.

with all the updates and upgrades the cons I had have been improved

The ability to have multiple modules all in the same platform. For example we can record non-conformances and CAPAs and link them directly to documents stored within the same system.

I find MasterControl a great documentation platform with additional modules added. The documentation module works great and seems to have been development well over time. I find some of the other modules newer to the platform are still a bit limited, will be great to see them continue to be developed.