MasterControl Quality Excellence Reviews

Once learned, the interface is quite intuitive and understandable, even internationally. As with all software, it is never perfect in all ways, but MasterControl is laser focused on constant product improvement and innogeering excellence.

Sometimes new user acceptance is difficult, depending on their level of frequent use. But the more they ate exposed to it, the faster they learn and the flatter the learning curve.

MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.

MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.

Umm... that's really hard to say. Pretty colors, I guess.

Navigation is difficult.
"Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer.
App stalls very often with back button.
I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.

Document control has been the most impactful. We are not losing documents, manually tracking them down, and can now approve from anywhere. Our compliance has dramatically improved and also our efficiency.

There are still some gaps in features to make a quality system entirely paperless. We are not able to transition logs over because they don't entirely fit anywhere. FBS forms do not have the functionality we are looking for. We use Mx a lot as fillible forms for things such as donor screening and QC testing where more calculations and documentation are required.Configuration can be difficult depending on who the consultant is. You get a broad range and a different experience with each different person, some more pleasant experiences than others.

I don’t have to think about my EDMS. The system features assure compliance and efficiency.

Training features are frustrating in the sense that documents are inaccessible to users who have not completed a training task.

Scalability for a global organization with frequent acquisitions

License per module per user but have since switched to Qx Complete

Document management is great. I like that you can see the revision history from the infocard.

Reports need improvement -- Wish there was a feature to build a report from scratch. Navigation could be improved -- add ability to customize view, add recently viewed for all infocard types. Add audit trails for all infocards and workflows.

Interconnected quality systems for full QMS management

The time needed to implement new modules

It’s been a pleasure working with MasterControl and I look forward working with them in the future to upgrade our services.

The searching can be difficult at times but MasterControl is making great improvements and I look forward to using the organizing feature.

The document module is very user friendly and allows for an unlimited amount of document storage.

Search ability is clunky and difficult. Some end users are not familiar with the system and struggle to find documents they need.

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable.

I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades.

I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.

Plenty of features available, including CCM, CAPA, NCR and more. We mainly use it for management of employee training. Previously, we used a paper based training system. MasterControl is easy to use from a management side and the user end. Our employees got it right away and it worked like a charm at our facility. When new trainings are ready, they immediately get assigned.

Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.

Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.

One eco system, training and now the ability to do insights.

It's starting to look dated. Searches and results are limited.

Being able to have all our documents in one place is great. Launching DCO packets is so easy. Being able to log into MasterControl from anywhere makes collaboration easy for anyone to do especially since we have been working from home.

Also having control of your documents and signature manifests from DCOs help to streamline audits.

I also have to say that MasterControl has been the easiest system to help keep all users training up to date and on time.

with all the updates and upgrades the cons I had have been improved

Ability to move documents along and track status in a simplistic manner

Limitations, can be clunky having to add things multiple places multiple times

I have been a MasterControl SysAdmin for 7 years. I have seen so many enhancements to the software over the years and always excited for where the future of MastetControl. is going.

Every company utilizes MasterControl to best fit business needs. As a customer there may be some features that I would like to see added but it may not benefit other companies. Through MasterControl’s Hackathon event, MasterControl customers can collaboratively make suggestions for systems enhancements that can be executed by the developers in 48 hours. It is amazing to see this done.

MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.

As a reporting nerd, I would like some more freedom / options with reports. I understand that large, involved reports can slow down processes for everyone on the cloud, but it would still be nice to have some more freedom or even a way to do reporting outside of the system.

I love how organized the software is and how easy it is to find documents.

We have documents numbered as such LLL-LLL-L-NNNN and won't pull up if typed in the top navigational bar.

MasterControl provides many modules to enable an all encompassing QMS to be put in place in one single system. This helps with streamlining from the potential use of multiple electronic systems as well as provide efficiencies with bringing all these processes in an electronic format compared to manual.

MasterControl's JReports system is not the most intuitive in order to pull data for reporting.

I like that the QMS is centrally located and the system meets all my compliance needs.

I with the data retrieval we’re more integrated. Extracting data can be compartmentalized depending on what I am extracting and consolidating to something useful can be time consuming.

The Collaboration is the best part of document module and workflow customization is simple and easy and any given document.

The cost of the software for is bit too expensive, specially with the user license. The cost of customer support is high.

The software has a slight learning curve, but once you get used to the environment the ease of use for daily activities is great.

I dislike the cloud based solution, which is reliant on AWS servers. The price is a little steep for what is offered, but this is offset with incredible customer support

The ability to process documents with revision history in an existing info card is amazing. Moving from a completely paper based system with a digital tracking tool for all documents is innovative.

I do not like being able to add users onto a collaboration after they complete abd quit

I like the system interface and ability to link different info cards together

It’s hard to navigate within the search option, not all relevant info card show up