MasterControl Quality Excellence Reviews

Ease of use and integration with products.

Out of the box solutions may be hard for end users to adopt.

QMS required training verification and retention

The difficulty in transitioning to new upgrades.

MasterControl offers a robust InfoCard system that spans across various modules, enhancing the overall user experience. Document InfoCards effectively consolidate document files and associated metadata, providing a comprehensive overview, including document number, type, subtype, and custom fields

Unfortunately, my experience with jReports leaves much to be desired, particularly in its ability to handle large volumes of data. As someone who regularly deals with datasets comprising millions of lines, I found JReports to be quite inadequate in meeting the demands of such extensive data processing.

Master Control provides great costumer services. Everything from the kick off to going live is smooth. Very helpful with the new aproaches to the old processes. All questions are answered quickly and in quality. It is very user friendly platform, easy to use and manage.

As a global service sometimes it is harder to get a new needed for specific company feature added. But not impossible.

- Easy to configure and modify when necessary
- Very responsive customer service

- Process module is not very customizable (When customized, lose MC support if "breaks" during update)
- Jump start package created a mess for our documents module

MasterControl is easy to use and has great functionality

Some functions are not as straight forward as they could be, and somewhat counter-intuitive

What we liked most about this product was the ease of use for employees

The training module can be a bit cumbersome to use

MC is willing to continue to update and upgrade their tool.

Attrition of Tech Support causes some inconsistencies in support.

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

Ease to use and customize, being able to track progress and audit trail

It took a bit of time to create the base line for migrating all doc from previous platform

First and foremost, it has a great user interface. Certain elements like the task list and document explorer are accessible and easy to navigate.

The workflow builder is quite limited. You either have to rely on MasterControl's prefab workflows or try your hand at building your own (which is quite complicated) and forego MasterControl's support on those forms. There is a new platform for building these forms/workflows, and I am hopeful that it delivers a satisfying product.

Applicable throughout our company. Easy to develop forms as work-flows.

Training does not allow for open-ended review and comment. Exams are limited to multiple choice, true/false, matching, sequencing or numeric answers only.Users can be added to tasks without having roles assigned by a system administrator.

It routes our documents along a workflow and it allows us to manage training in one platform

If a user hasn’t had a lot of experience with the system, they easily get lost.

Like that workflows naturally mirror our quality processes

Wish action item completion dates would automatically populate in capa

The ability to have all of our documentation in one place is vital. Especially in case of any regulatory audit.

Bugs in the system create significant problems for end users. These bugs in some cases also eliminate the ability to use or even in some cases access features or utilities that are being paid for and are supposed to be included in the system. In most cases if the issues being seen are not able to be duplicated, there is no root cause which proves in and of itself to be extremely difficult to document and explain in a heavily regulated industry.

Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.

The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.

the ease of the implementation, the team from MasterControl were a great support.The system itself is very intuitive and easy to use for end users

throughout the system there are some inconsistencies between screens for example on some you have a back arrow on others you have to click cancel

There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.

This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.

Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.

As someone with no document control experience, I was surprised how easy it was to learn MasterControl. The GUI is similar to Windows 10 and the in-app help guide is very comprehensive. Customer support has always been able to walk me through the processes I couldn't figure out on my own and I've never been put on hold.

I'm using an older version of MasterControl which, as I understand, was written specifically for Internet Explorer. Internet Explorer is now phasing out of existence, so I will be forced to upgrade to keep our system alive.