MasterControl Quality Excellence Reviews

MasterControl Quality Excellence

4.5 (432)
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#1 Quality Management System for Life Sciences

Overall rating

4.5 /5
(432)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support Software
4.5/5
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432 Reviews

Joanne
Joanne
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One stop shop for QMS

Reviewed on 2024-05-16

Pros

All in one and linkage between modules, job codes etc

Cons

Nomenclature is hard to understand but once using it’s fine

Mark
Overall rating
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Qx is beginning to revolutionize our QMS

Reviewed on 2023-09-06

Pros

Document control, change control, and review workflows are among the biggest challenges facing our organization. MasterControl provides the means to apply industry best-practices, and excellent control and compliance, with intuitive, out-of-the box solutions. MasterControl Qx also integrates with MasterControl's Mx (Manufacturing Execution) system, a critical reason we chose it.

Cons

Onboarding has been challenging. This is not a flaw in MasterControl, but rather a feature: Connections, workflows, training, responsibilities, review cycles ... all have to be specified in detail. We didn't necessarily have all the information arranged in such a way as to make its entry into MasterControl 'easy'. However, once put together, the MasterControl system is far superior to its antecedent.

Alternatives Considered

Greenlight Guru

Reasons for Switching to MasterControl Quality Excellence

Integration with Mx was a huge factor. We want fewer integration requirements. Also, MasterControl really understands businesses like ours.
MIRYANG
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Overall, I'm satisfied, but there are areas I want to improve on the MasterControl

Reviewed on 2024-05-01

Many authority errors occur, and complaints from users often occur. If this part is improved, the...

Many authority errors occur, and complaints from users often occur. If this part is improved, the other parts are generally satisfied.

Pros

It is easy to manage documents and quality issues. In particular, the "Report function" can be customized and used, so it is possible to grasp the real-time status.

Cons

It's inconvenient that I can't set up in detail during my absence. I wish I could do each of the absent settings for each permission.

Lutz
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

7 successful years with MasterControl

Reviewed on 2023-08-31

We have been using MasterControl since 2016 and since then we have NEVER received an Audit finding...

We have been using MasterControl since 2016 and since then we have NEVER received an Audit finding (neither by our ~global customers, nor any regulatory body like DQS, district government or even FDA).I feel secure and relaxed, knowing our quality documents are in a secure, validated system that I can access from anywhere, and that they sit in a system even our customers and the regulators themselves are utilizing!As a Pharma/MedTech logistics company, an electronic QMS system is a necessity and we are looking forward to utilizing more innovations with our imminent move to the MasterControl Cloud, especially because of the very promising AQEM solution!

Pros

Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent

Cons

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

Alternatives Considered

OpenText Documentum D2

Reasons for Switching to MasterControl Quality Excellence

MasterControl was much cheaper than the others and offered a comprehensive "all in one" solution that we needed
Phyllis
Overall rating
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A complete eQMS system

Reviewed on 2023-10-18

Pros

It's relatively easy to setup and use. The MasterControl team really listens.

Cons

It is expensive, but on par with other systems. Still waiting for a validation module.

Anita
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Keep Your Business in Control with MasterControl

Reviewed on 2023-08-31

We are able to keep all of our manufacturing and quality documents under document control. ...

We are able to keep all of our manufacturing and quality documents under document control. Training is easier to manage and track. We can keep track of our suppliers, necessary internal and external audits, change controls, complaints, investigations, CAPAs, OOS, calibrations, etc. We use MasterControl for as much as possible and have leveraged their tools to digitize many paper processes. During audits, the MasterControl system presents very nicely.

Pros

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Cons

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

Alternatives Considered

TrackWise

Reasons for Choosing MasterControl Quality Excellence

Our previous system was not validated and could not keep up the needs or our growing company.

Reasons for Switching to MasterControl Quality Excellence

Lower price, and if the FDA uses MasterControl, we knew it would be good enough for us.
Shaun
Overall rating
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Solves problems

Reviewed on 2023-10-18

MasterControl solves a lot of problems for us but it’s difficult to sell to our employees

MasterControl solves a lot of problems for us but it’s difficult to sell to our employees

Pros

QMS required training verification and retention

Cons

The difficulty in transitioning to new upgrades.

Alternatives Considered

Microsoft SharePoint

Reasons for Switching to MasterControl Quality Excellence

Purchased through our sister company at first
Verified Reviewer
Overall rating
  • Industry: Research
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Powerful and Customisable Platform

Reviewed on 2024-05-15

Pros

Provides a wide range of modules, each of which are highly configurable.

Cons

Platform is not the most intuitive to use, so can take a while for Users to learn.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Does what it needs

Reviewed on 2024-05-15

Pros

It’s an all-in-one out of the box solution

Cons

It can be inflexible and it’s not the most user friendly

Verified Reviewer
Overall rating
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Use of MasterControl

Reviewed on 2024-05-15

Pros

Easy to use for end users and admins
I like easy configuration of system and the flexibility

Cons

Reporting is a little bit difficult, overview on quality tasks is difficult

Charles
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Product and Customer service

Reviewed on 2024-02-05

The customer service and technical service has been excellent!! I've never worked with a friendlier...

The customer service and technical service has been excellent!! I've never worked with a friendlier or more helpful partner. The overall experience with MasterControl has been superb!!

Pros

I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users.

Cons

We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us.

Evelyn
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

General review document system

Reviewed on 2024-05-15

It helped to get our quality to a higher level

It helped to get our quality to a higher level

Pros

We are able to manage documents and training again as this was not workable on paper anymore.

Cons

Some reporting functions are still not that easy to use (for example tracking pending tasks)

Sheshanka
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A Decent QMS with room for Improvement

Reviewed on 2024-01-18

A Decent QMS with room for Improvement in Supplier, Audits, Risk Module, Analytics and Registrations

A Decent QMS with room for Improvement in Supplier, Audits, Risk Module, Analytics and Registrations

Pros

Doc Management, Training and some aspects of Process module.

Cons

Majority of the features linked to Supplier Management, Audits, Risk. User Management needs improvement. Analytics. Registrations.

Hannah
Overall rating
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Better than bespoke but not excellent yet

Reviewed on 2024-05-15

The user interface is not user friendly but the product works as intended

The user interface is not user friendly but the product works as intended

Pros

It is easier to maintain than a bespoke QMS

Cons

The lack of configurability pre AQEM which we haven’t implemented yet

Alternatives Considered

TrackWise
Verified Reviewer
Overall rating
  • Industry: Tobacco
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great product

Reviewed on 2024-05-15

Pros

Easy to customise according to your needs.

Cons

Not intuitive for first time users of
New processes.

Ewa
Overall rating
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Documents and packets.

Reviewed on 2024-05-16

Pros

As Document Control I like the most that you can quickly search for documents and track packets. I like a fact that we can also update documents at step 2 Doc Control and fix format etc.

Cons

I do not like that there is no notification whenever the packet is signed off by originator at collaboration step (after update).

Matthew
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

MasterControl Quality Excellence

Reviewed on 2023-10-18

Overall, my experience with MasterControl has been very positive. From the product to the overwhelmi...

Overall, my experience with MasterControl has been very positive. From the product to the overwhelming customer support, if we don't have what we need it is probably because we don't understand or know about all the capabilities or haven't implemented a module yet.

Pros

We currently use docs and training and having all of that automated has been super helpful. Tracking metrics around training and docs has been much easier with data that can be downloaded at any time. Time spent chasing down training has been significantly reduced and has made the quality team more effective overall.

Cons

With the modules we currently use, I wish classes worked a little better. They are a bit difficult to set up and don't seem to integrate well with employee calendars, so extra invites are sent outside of MasterControl.

Verified Reviewer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

All-in-one solution

Reviewed on 2024-05-15

Pros

Quality events, document management or training. You find a solution for each in just one system.

Cons

Cuncurrent license model will no longer be available.

Jon
Overall rating
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Quality Management System Software

Reviewed on 2023-09-08

MasterControl has given us a "one stop" approach for everything related to quality, documentation,...

MasterControl has given us a "one stop" approach for everything related to quality, documentation, and training. It keeps us in an audit ready state.

Pros

Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management.

Cons

The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it.

Nathan
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Document and Training Management Improvement from Paper-Based System

Reviewed on 2024-03-08

Pros

Electronic records for training and document management have allow us to move through ISO and client audits in less than half the time required prior to implementation

Cons

Certain solution (FBS) forms are clunky and difficult to program. Initiated workflows are not readily changed to respond to structural changes within an organization.

Wendy
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Total Quality Management with One System

Reviewed on 2023-08-31

Interconnecting all apsects of quality management in one system, and allowing them to speak to one...

Interconnecting all apsects of quality management in one system, and allowing them to speak to one another. For example, a CAPA raised from an Internal Audit uses two different modules in the system, but the full traceability of the event remains linked.

Pros

MasterControl is a powerful system capable of total quality management if configured correctly. Each of the modules communicate with one another, making everything in the system fully traceable. MasterControl as a company is always innovating and looking for ways to streamline and improve the system.

Cons

We are on a cloud quarterly upgrade schedule. It would be nice if Cloud customers could opt for yearly upgrade to avoid the pains that come with upgrading a large system every three months.

Benjamin
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great tool, but takes some time to master

Reviewed on 2024-05-16

Pros

It connects many aspects of quality and it can be greatly accessed remotely.

Cons

At some points it's not self explanatory.

Nicholas
Nicholas
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent eQMS system

Reviewed on 2023-10-17

The overall experience has been very good.

The overall experience has been very good.

Pros

It is much easier to manage the documentation. Paper records easily get lost.

Cons

The least appealing part is the cost. The product is quite expensive but we believe it is worth it.

Vivian
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Review of MasterControl document module and processes module

Reviewed on 2023-10-18

Very powerful eQMS system and looking forward the AQEM to be implemented

Very powerful eQMS system and looking forward the AQEM to be implemented

Pros

Being able to create form and design the workflow to reflect the real process is such useful tool and help QA and RA departments a lot in my company. Also great job in the annual upgrade! The updates in each year make the Mastercontrol easier for users to use and be able to do more functions in a better way

Cons

There are too many steps and clicks if linking the document to e form is required

Damjan
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Overall Product Quality

Reviewed on 2024-05-15

Pros

Quality and compliance of the products is excellent

Cons

Learning curve for some of the featuers is not the easiest