Freshsales

4.5 (617)
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Sales management solution

Overall rating

4.5 /5
(617)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
4.4/5

91%
recommended this app
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617 Reviews

Devyani
Devyani
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best high end software for sales manager and their team working in startups

Reviewed on 2022-03-28

There are many alternative sales tools out there but freshsales helped me in my initial days of...

There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Pros

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager.

I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Cons

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules.

Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Alternatives Considered

Zoho Mail and Zendesk Suite

Reasons for Choosing Freshsales

tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Switched From

tawk.to
Yogesh
Yogesh
Overall rating
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best Features of Freshsales CRM

Reviewed on 2022-10-10

Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA...

Global Compliance requirement as such that of GDPR & Other relevant regulation with regards to DATA Management & security.

Pros

Phone system & O365 Email Integration & reporting features.

Cons

Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails

Alternatives Considered

Salesforce Sales Cloud, Bitrix24 and HubSpot CRM

Reasons for Choosing Freshsales

Integration & cost optimizing

Reasons for Switching to Freshsales

Out of box setup, unlimited tech chat/email support, phone system & email click setup.
Tori
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Freshsales. Fresh start.

Reviewed on 2023-08-14

This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for...

This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time.

Pros

Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive!

Cons

As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday.

Jose J
Jose J
Overall rating
  • Industry: Market Research Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great CRM Platform for Startups and Growing Businesses

Reviewed on 2022-11-12

Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage...

Aside from the onboarding process, we enjoy using Freshsales and believe it's worth it to manage your contacts and leads. Freshsales is a great platform to use with any sales pipeline.

Pros

When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform.

Cons

The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales.

Alternatives Considered

Zoho CRM

Reasons for Choosing Freshsales

Bitrix24 interface was overwhelming for our team.

Switched From

Bitrix24
Andrei
Andrei
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best CRM tool for newcomers.

Reviewed on 2022-07-21

Freshsales is the best CRM software for beginners, it has not so many features but it helps when...

Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is. The intuitive aspect of the software helps a lot.

Pros

Freshsales is very intuitive and easy to learn.

Cons

It may lack some advanced features for more experienced users.

James
James
Overall rating
  • Industry: Market Research Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Could be so much better, sadly a waste of time

Reviewed on 2019-09-16

Frustrating and disappointing. It has potential, but there is a lost leader there somewhere..

Frustrating and disappointing. It has potential, but there is a lost leader there somewhere..

Pros

Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful. (read our cons however)

Cons

Customer service and account support are terrible- email and ticket support queries never get resolved. Horribly time consuming, contacted by 4-5 different representatives, each one not familiar with the problem. We tried their trial twice as we thought giving it a second chance might have a different outcome. Wrong. The integration with Freshcaller didn't work and they couldnt fix it. Frustrating experience. We decided to go back to the simplest CRM's possible with the best customer service for half this price.

Gina
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great CRM for Start Ups

Reviewed on 2024-02-24

Pros

It was very easy to implement. We setup email sequences quickly and starting automating sales tasks in just a few minutes.

Cons

The only issue I have had is I like to export our contacts and conduct my own reporting in Excel. It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter who is exported.

Nicolas
Overall rating
  • Industry: Machinery
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy CRM for everyone - from small to large business

Reviewed on 2023-08-11

Fantastic product

Fantastic product

Pros

I made first experience with SAGE CRM and Salesforce before I started with Freshsales. Implementation was very easy. I use it every day to follow up on sales leads and I send out a newsletter every month. But the best thing about Freshales is the support by Chat. You get immediate responses and help so that can get the job done. In most other CRM solutions there is either no support or it takes forever to respond.

Cons

nothing really, Sometimes I miss functionality that is only available at higher costs by purchasing more expensive plans

Sam
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A good solid CRM product and service

Reviewed on 2023-08-21

A good product with good service back up

A good product with good service back up

Pros

We use the WhatsApp. marketing on a weekly basis

Cons

WHatsApp journey gliches, although this may be a fault with Meta

Alternatives Considered

Zoho CRM and Zoho Desk

Reasons for Choosing Freshsales

We switched from Monday.com for ethical reasons. We did not want to use a product that was from a company operating out of an immoral apartheid state such as Israel. As an organisation we boycott all Israeli products and services and support the United Nations in condeming the illegal occupation of Palestine and oppression of the Palestinian people. We believe in a free Palestine.

Reasons for Switching to Freshsales

We liked the sales approach from Freshsales
Alvaro
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best CRM! Easy to use

Reviewed on 2023-08-21

Its the best solution that we can use. We have all our operations integrated in Freshworks...

Its the best solution that we can use. We have all our operations integrated in Freshworks ecosystems.

Pros

I like a lot, becausa you can implement, deploy and use the software in few days. The interface its very confortable and its too easy to use. All the types of users can use it.

Cons

Nothing at the moment. We hace all cover with freshsales.

Alternatives Considered

Vtiger CRM, Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Freshsales

Its really ease to use and deploy.
Melvin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

all most all the competing CRM providers cannot match the price and features that Freas sales...

Reviewed on 2022-09-27

Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the...

Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM

Pros

the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.

Cons

I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.

Alternatives Considered

monday.com

Reasons for Choosing Freshsales

November 2021

Switched From

HubSpot CRM

Reasons for Switching to Freshsales

The price vs. features compared to other providers was very competitive as we were a growing company.
Nicholas
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Freshsales review by Nick Chambers

Reviewed on 2022-10-11

Managing email campgins in a personalised and professional way. Keeping track of and updating...

Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.

Pros

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Cons

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

Alternatives Considered

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Freshsales

Because the testing process was so efficient and userfriedly and we never felt alone though out and we made the right choice because customer support has continued to be so good since the purchase.
Kharn
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Creates unrivalled efficiency for the team.

Reviewed on 2022-09-27

As previously mentioned, genuinely outstanding.

As previously mentioned, genuinely outstanding.

Pros

Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards.

Customer support is unrivalled across all other software we have used previously.

I would go as far as saying it’s better than any software or saas support I have come across.

Cons

Having too many features to implement quickly!

Verified Reviewer
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good sales and marketing CRM

Reviewed on 2022-07-21

It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Pros

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Cons

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Freshsales

It's cheap compared to salesforce and has more or less same functionality.
Gregor
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Freshsales suite fulfills our needs

Reviewed on 2022-10-11

Overall experience is good. Now that we are on an enterprise plan, support is good. When we were...

Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow.

Pros

This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...

Cons

I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions.
Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.

Alternatives Considered

HubSpot CRM

Reasons for Switching to Freshsales

We were using Freshsales for 2 years now. We searched for alternatives, but we saw that Freshsales serves all our needs.
Verified Reviewer
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

A bland CRM

Reviewed on 2023-08-14

With Freshworks, there are always bugs in the system to fix and improvements to make.

With Freshworks, there are always bugs in the system to fix and improvements to make.

Pros

Features are mostly standard and nothing outstanding

Cons

Support engineers can take months if not a few years to fix the issue.

Luis Miguel
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great fit for SMBs looking for their first professional CRM

Reviewed on 2023-06-29

This a cloud-based CRM that includes many features and very useful thinking to turn this solution...

This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team

Pros

Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional sales team

Cons

The main thing doesn't work for us on this was the problem integrating with our ERP and we ended to move to a CRM already integrated with our ERP

Alternatives Considered

Salesforce Sales Cloud and Zendesk Sell
Nurul Fariha
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Review for Freshsales

Reviewed on 2023-08-16

Too complicated for user. Not enough automation for sales activity. Need more features to ease...

Too complicated for user. Not enough automation for sales activity. Need more features to ease productivity data and a lot of manual work is needed. Will need to improvise on how we are going to measure sales owner strength (sales visits, calls and revenue) to make it simpler to be measure. But other than that, it was good in terms of amending settings and agent that are very supportive to take up any issue and problem arise.

Pros

-Analytics-Pipeline movement-Fields Tracking-Admin settings

Cons

-Modules arrangement-API problem-Analytic issue

Conor
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Solid free CRM

Reviewed on 2023-09-01

Very good.

Very good.

Pros

500 emails per day for free. Nice pipeline management, hands on intro video calls with personal advisor.

Cons

User interface is confusing. Difficult to change these around.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and HubSpot CRM
Abel
Abel
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Avis freshsales

Reviewed on 2023-09-27

Pros

freshsales I like it because it allows me to manage several tasks at once

Cons

nothing to reproach it apart from revitalizing the software a little

Lucky
Overall rating
  • Industry: International Trade & Development
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

2 Weeks of Use and It Is OK....

Reviewed on 2024-03-28

Pros

Been using it for about two weeks so far and the layout is very nice. Still need to get used to the interface but it is easier to use than HubSpot.

Cons

With quite an extensive database, I feel like HubSpot loads everything faster than Freshsales.

Edward
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Freshsales Review

Reviewed on 2023-08-21

Pros

The software is user friendly. The how to videos are great references.

Cons

Have not explored everything yet to determine this.

Almodyr
Almodyr
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

My Freshsales Pros and Cons

Reviewed on 2023-02-24

My overall Freshsales experience has been excellent. It is simple to use, has a wide range of...

My overall Freshsales experience has been excellent. It is simple to use, has a wide range of features, and provides excellent customer service.

Pros

What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and tracking sales progress.

Cons

The fact that Freshsales is a subscription-based service, which can be expensive depending on the number of users, is my least favorite feature.

Abhishek
Abhishek
Overall rating
  • Industry: Market Research Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Potential to be a great CRM for sales!

Reviewed on 2023-01-21

It is a decent CRM, helpful in managing your sales team and tracking the sales process, but there...

It is a decent CRM, helpful in managing your sales team and tracking the sales process, but there is room for improvement.

Pros

Easy to use, intuitive interface, initial setup is easy and integration is also possible like Gmail. Good tool to manage your sales pipeline and very handy in running email campaigns.

Cons

Customer support is not up to the mark. They always respond very late. Its reporting system is also not that effective.

Manuel
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Freshsales review by top user

Reviewed on 2021-05-25

It is my first CRM which i helped integrating and bringing forward and there hasn´t been any day in...

It is my first CRM which i helped integrating and bringing forward and there hasn´t been any day in the time I have used it that I thought I neede another one.

Pros

Freshsales is always aiming for the best user experience. The support is very fast and eager to understand and solve problems.

Cons

What makes it good is the main fault for me as well: The software changes so much that a lot of times wrong translations come with it as well as not every single update only contains senseful stuff.