Frontdesk Anywhere Reviews

It's very simple and intuitive to use. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed.

There are so many options for generating reports that I sometimes have trouble deciphering the titles and finding what I need. Once I figure out what it is it's simple....

The best thing about FDA is how user friendly it is.

The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

It has a friendly support team. Night Audit functionality is a breeze.

It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room status and often confuses the housekeeping department. Changing a room number is nearly impossible if the hotel is sold out. The system forces you to slot rooms like a puzzle. If no slots are open it is extremely difficult to change the assigned room number. You can make them unassigned but will receive a "sold out warning" and will still not be able to change the assigned number. The billing and creation of invoices is overly complicated and not intuitive. There is also no way to refund a charge processed via the POS.
The software also contains many glitches-housekeeping room status seems to change for no apparent reason despite the set rules. Invoices sent as an email fail to be delivered.

As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.

All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.

Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida

None at this time. I have not had any negative experiences to date.

Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

I like the fact that it has a 30 day tape chart so you may see the whole month and the software is easy to use that comes with many features.

I would like to see a signature pad implemented in the future versions so we all can go paperless.

I love the ease of day-to-day reservations and reports.

I do not like when you put in someones name - a million names pop. For example: If I put John Doe - ALL John's pop up even though I put the last name in. It is also very easy to accidentally click on a different name... then you have to start all over.

FDA is good for a property of our size. Cost is reasonable and serves its purpose.

revenue tools are limited and require a lot of manual data entry versus be able upload large batches of data or rate adjustments. can be glitchy at times. would really like to have adhoc reporting functions.

The ease of use and customer support is the best features of this software

Like in any other softwares, you may encounter some lagging or difficulties. Nothing big though

I adore the fact that it can be adapted to our specific regional needs. Even in a developing country like the Kingdom of Cambodia it felt like all the time in the world would be dedicated to us

The fact thats its technology: I am not very tech-savvy. Add to this that Cambodia is developing and perhaps less trained staff could have made all rather difficult

Being that Frontdesk Anywhere can be accessed from anywhere :) it allows us to access, view, make changes quickly and easily. We are not limited to helping guest only during regular business hours and everything can be managed in house. As General Manager I can access report, check the daily transactions and pretty much anything else I need to from anywhere in the world.

We have been using Frontdesk anywhere since 2013 and I am totally pleased with the software and customer service. I would not change a thing.

Simple to use and good value for money. Easy to install with adequate training and ongoing help and support when required.

There isn't really anything we don't like about the software - basically we need to utilise more of its resources and reporting but this is an in house issue!

The program is very user-friendly, and easy to use.
The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS.
Customer service is very good.

Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help.
In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site.

The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone!

The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain.

I switched from another PMS to Frontdesk Anywhere six months ago and I am delighted with the results so far. First, the implementation was a breeze as their staff uploaded all my guest contact data from my former PMS. Then, training was pretty simple because the software is really intuitive and even if you are like me and don't like to read manuals and follow tutorials, it's fairly easy to figure out. Finally, the best part for me is that my front desk staff took to the new PMS quickly and easily. As a result, I get much better reporting out of it than what I got from my prior PMS. All in all I am very pleased with the software.

I have not found anything yet not to like. So far everything is good.

The best thing about Frontdesk Anywhere (FDA) is their willingness to accommodate. If there is something that is not currently built into FDA, they do their very best to either find a work around or they actually will build it for you! The words "no" or "impossible" are just not in their vocabulary.

They are in CA, and sometimes the time change makes it difficult (I'm on the East Coast).

Love that is was developed in San Francisco. The software comes with a commission-free Internet booking engine

Based on the reviews it looks like others have had the same issues as me, customer service could be improved.

- no install
- easy to use
- cloud software
- multiply user
- many function
- good service support

- many step for log in
- no mobile app
- don't support thai unicode tis 620 , windows 874 for template

Simple to use. Easy to set rate. Cloud based system. Customer support usually responds within 48 hours.

Credit card processing can not process as credit card present. Therefore must be charged a higher processing fee.
Channel manager inventory update overhead is usually 5-10 minutes.
No revenue management interface - Their website says they have it, but when I talked with Duetto, they said not available with Frontdesk.

Got very nice and they call me back very quickly and I like that

Quick response and very helpful. They know what they are doing very well.

The product was very user friendly and had every aspect we needed to enhance our vacation rental company. The calendar was so useful and it had every report we needed.

I loved every aspect of the software. The team and product are wonderful.