MemberLeap Reviews

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

We have been extremely happy with the features and benefits that MemberLeap has brought to our association!! They worked with us to customize a number of things we needed and it has been a fantastic experience!!

The LMS but they customized a great solution for us!!

Memberleap is easy to learn and provides us with the functions we need to handle a nearly 1,000 member association. Support staff are responsive. Prior to Memberleap, our website was hacked. We were using multiple systems and products. Being able to integrate nearly everything into one system was a relief, more effective, and allowed us to be more responsive to our members.

There are a few things … support documents are not always clear; some show videos feature previous software versions; few communications about new options or updates.

The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.

Billing for non-dues activities is not as intuitive as I would like for it to be.

Member Leap hands down is the best for membership services and website management! What I liked most particularly is the fast turnaround time for any issues we have run into. Whenever we submit a ticket through their email their team responds fast and efficiently and solved our problems!

we have not had any bad experiences using or dealing with Memberleap.

The product is easy to use, but the support team is outstanding.

Embedded text features (member emails, etc.) don't show up to administrators to view them for possible editing

MemberLeap took the place of a website editor, membership database and several spreadsheets. Enabled us to control access to members only features and pricing. Enabled an online membership directory that updates as members join or renew. Support is timely and ability to customize features to meet our needs is appreciated.

I do not have any significant complaints. More flexibility to format broadcast email message to support features available in MailChimp & Constant Contact would be nice.

Very easy to use and highly customizable.

None - the product is excellent. Any missing features are added very quickly.

The products have been easy to use, and the customer service and training have been top notch!

So far I haven't had any issues with the software.

6.2.2. We have been pleased with our transition so far and appreciate all of the tech/support staff working with us as we discover things we didn’t think about before the transition.

As is often the case, until we started working in and using the system, there were aspects we didn’t know that we needed. The folks at MemberLeap and rep Consulting have been great about either talking us through how to use or find what already existed or helping us figure out what we need to have added.

So far, it has been more of a positive experience for us. You don’t always get the positive feedback, usually you only hear about complaints from clients, so NABCA wanted to give you some positives.

Higher learning curve than anticipated; however, no fault of MemberLeap.

We are a 501(c)3 without members and use this primarily for event registration and attendee communication. The event registration works very smoothly!

The bank-end is a bit overwhelming compared to other more simplified platforms like YM, Wild Apricot, etc. It is sometimes hard to find what you are looking for in the long lists of resources, etc. I feel like updating the web pages can be a bit challenging. I would like to have more template options.

It is easy and intuitive to use. It has all the functionality I need and more. The support is excellent. They are quick to understand my questions and needs. Anything I have wanted has been speedily resolved.

Some of the search features could be improved. Sometimes I think I have searched for all the members of a certain type but the search has not been initiated.

The professional look of the website and all the features we can use within the organization.

Some features are hard to understand when we're creating or adding information.

Super easy to use for both admin and members. Has everything we need -- directory, renewals, event registration, you name it. Links to our Quickbooks so monthly reconciliation is a breeze. Great value! Highly recommend! We have implemented a couple custom features that are make this software even more valuable for us.

The pixel sizes for the home page slide show and the logo slide show take getting use to and require some manipulation to get correct. This is an area we are considering having customized to make it easier for us.

It's really easy to use and intuitive, even for people with no experience professionally managing a website or member management software. The project managers and programmers who designed an built the site were very responsive, helpful and patient. The system is half the cost of our former system and looks and works a thousand times better.

There are a few things we wish it could do without having to pay to custom program a new feature: allow members to cancel their own registration to an event, put a credit on the account of a particular member, and a couple of queries that seem fairly basic. But we've managed to work around all the issues so far. We're also waiting for MemberLeap to update its app so that members can register and pay for events on their phones more easily.