MemberLeap Reviews

Memberleap is easy to learn and provides us with the functions we need to handle a nearly 1,000 member association. Support staff are responsive. Prior to Memberleap, our website was hacked. We were using multiple systems and products. Being able to integrate nearly everything into one system was a relief, more effective, and allowed us to be more responsive to our members.

There are a few things … support documents are not always clear; some show videos feature previous software versions; few communications about new options or updates.

6.2.2. We have been pleased with our transition so far and appreciate all of the tech/support staff working with us as we discover things we didn’t think about before the transition.

As is often the case, until we started working in and using the system, there were aspects we didn’t know that we needed. The folks at MemberLeap and rep Consulting have been great about either talking us through how to use or find what already existed or helping us figure out what we need to have added.

So far, it has been more of a positive experience for us. You don’t always get the positive feedback, usually you only hear about complaints from clients, so NABCA wanted to give you some positives.

Higher learning curve than anticipated; however, no fault of MemberLeap.

Our HOA has been using a Vieth Consulting Website and MemberLeap since 2007. A few months ago the Website was totally redesigned and we received the latest software version of MemberLeap. The latest version included so many more features that had been added, or we didn't know how to use previously. Vieth Consulting was great to work with for the redesign as well as teaching how to utilize all of the new features, such as Events, Surveys, Committees, Reservations, etc. Whenever support was necessary, they responded very quickly and appropriately. I like how using "Configuration", there are many settings that can be set or customized for what you might need. For example, it can be Configured for a very large organization or a smaller one like ours.

Really, no cons, that I can think of. A few times, I was confused about how to set something up, but the Web Developers or Support were there to help.

The product is easy to use, but the support team is outstanding.

Embedded text features (member emails, etc.) don't show up to administrators to view them for possible editing

The software is easy to use and most functions we need are included. Anything not included is easy to add on for a reasonable fee. They have been very accommodating. Everything is much more efficient. This is the second non-profit I have brought to Member Leap. I liked the company so much and the product offering worked so well that when it came time to I recommended my new employer use MemberLeap.

Some things could be improved such as the store/merch design. I find it a bit basic. We also ran into some trouble with the donation function not being nearly as robust as we needed. We are a non-profit so that is a major area for us. We were able to come up with a reasonable work around without having to spend money on customization but eventually we will need to beef it up.

It is easy and intuitive to use. It has all the functionality I need and more. The support is excellent. They are quick to understand my questions and needs. Anything I have wanted has been speedily resolved.

Some of the search features could be improved. Sometimes I think I have searched for all the members of a certain type but the search has not been initiated.

We had no process before this program takes a while to load all the members information, but covers everything we need to function

Sometimes figuring out how to access the data base to my needs, but I feel that’s my fault other than the provider

Super easy to use for both admin and members. Has everything we need -- directory, renewals, event registration, you name it. Links to our Quickbooks so monthly reconciliation is a breeze. Great value! Highly recommend! We have implemented a couple custom features that are make this software even more valuable for us.

The pixel sizes for the home page slide show and the logo slide show take getting use to and require some manipulation to get correct. This is an area we are considering having customized to make it easier for us.

MemberLeap software is totally user friendly, for both the administrator and our members. The "look" is professional. Training is very thorough. Requests for help are answered promptly.

My only complaint is that my learning curve is steep! Live training sessions can be overwhelming because there is a lot of ground to cover, but there are online tutorials to help fill in the blanks.

Ease of use; functionality; customer-friendly; customizable; includes needed and necessary functions to provide our members with the information they need.

Web designs could be a bit more fluid and less static. Still, the design is a customizable template and is easy to use. I would like to see unique design features.

It's really easy to use and intuitive, even for people with no experience professionally managing a website or member management software. The project managers and programmers who designed an built the site were very responsive, helpful and patient. The system is half the cost of our former system and looks and works a thousand times better.

There are a few things we wish it could do without having to pay to custom program a new feature: allow members to cancel their own registration to an event, put a credit on the account of a particular member, and a couple of queries that seem fairly basic. But we've managed to work around all the issues so far. We're also waiting for MemberLeap to update its app so that members can register and pay for events on their phones more easily.

Consolidated the functions of Filemaker, Constant Contact and Wordpress, making it one stop shopping! The customer service team is fast, friendly and efficient.

The admin is a little complex and almost has too many functions. They need to streamline the look and font formats to make it more user friendly. The good news is they're updating everyday and take suggestions.

I really like the broadcast messaging feature, which adds a level of professionalism to my communications to members. I also like the billing system, which automatically invoices members, and reminds them when their membership fees are due!

Sometime very minor errors lead to big problems. For example, if I don't put "http:/" in front of the website address when I'm creating a form, it will cause an error for users. However, the staff is fabulous and very responsive.

The products have been easy to use, and the customer service and training have been top notch!

So far I haven't had any issues with the software.

The software has the ability to meet specific needs of my organization. Being an accredited CEU provider we needed our system to be able to meet the requirements of IACET. They MemberLeap team has been wonderful working with us to ensure this is being met. The system is user friendly and it streamlined our operations.

Nothing yet; still working through the learning curve.