AzureDesk Reviews

A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.

The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

Price point is really good. The customer support is always very responsive to me. Feature set is pretty basic, but it gets the job done. JIRA integration is a plus.

Seems to have some odd quirks and bugs. I've been working through these with support, so it isn't as bad as it sounds. And none of the bugs so far have been product breaking.

Simple to use, easy interface and the memorized views are awesome.

Support and Ease of Use

Creating tickets in Firefox is and issue. I believe they are working on this

This is easy to deploy and easy to use! Tech support is chat available to take care of any questions regarding the product.

It's more streamlined than other similar products, in my experience.

Sometimes certain tickets show up repeatedly in the "unassigned" section.

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software.

The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow.

The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.

The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right.

Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system.

I would like a date required feature to be added. To help with prioritising. High, low and normal isnt sufficient for my needs . Wish it would remember login details. its annoying to have to retype everytime. It would be great if you could categorise solved tickets into groups. Tickets are slow to update.

Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages.

It was flexible and easy to train employees in house.

The ability to communicate and update various departments within our company in a quick manner. Not that it would not do it but we needed it to respond immediately.

Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and we can escalate critical issues through our business efficiently. Great support from the team that developed this product.

Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

AzureDesk is a user friendly help desk that allows end-users and ITS to quickly and easily manage and respond to issues/tickets.

This is an enterprise tool, which can become very expensive.

Easy to use, good customer support. If all you want is out of the box ticketing tool then this could be a tool for you.

Not enough customizing possibilities for fields, form etc.. Lack of report and dashboard editing. Basic ticket tool.

AzureDesk is a software that is simplicity of use as well as improve our productivity and customer satisfaction. It doesn't need lots of software to use. It offer live chat ticket monitoring and auto reply

AzureDesk is little costly for small software industries and need good Internet speed to work on it

It is really very easy to create the support ticket and get acknowledgment of the ticket. SLA defined are for lesser period of time.

There are no cons for this product as it is easy to track and monitor the customer request through this software.

We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

I haven't had any issues to note - so far its been great.

We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists.

Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month.

Easy to use. intuitive and easy to help those people that are not so intuitive.

Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.

ease of use and easy access
we are a support company and this makes it very easy to support our clients

reporting is not too easy but is satisfactory for our needs