--- description: Detailed reviews on Capsule based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Capsule with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Capsule Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Online CRM Software](/directory/232/online-crm/software) > [Capsule](/software/10397/capsule-crm) # Capsule Canonical: https://www.getapp.ca/software/10397/capsule-crm Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/10397/capsule-crm?page=2) > Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate. > > Verdict: Rated **4.5/5** by 167 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Capsule Manage all contacts from vendors and suppliers to investors and leads. Add tasks associated with your contacts and store all communication history alongside the contact. Keep a to-do list of all the things to do for following up with contacts using Tasks. Custom Fields and Tags easily allow managers to filter and sort contacts and sales opportunities to make useful lists. Capsule integrates with other services, such as Mailchimp, Google Apps, Gmail, Xero, Freshbooks, Zapier and more. Manage sales opportunities using the Kanban-style sales pipeline. Arrange Capsule into teams and benefit from an increased focus on tasks and communication. Use the user access controls to ensure control over data. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 167 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zestia - **Location**: Manchester, UK - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$21.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial of any plan, no credit card required. | Free edition: up to 2 users, 50MB storage, and 250 contacts. | Starter plan: $18 per user per month (billed annually) with 10GB storage per user and up to 30,000 contacts. | Growth plan: $36 per user per month (billed annually) with 20GB storage per user and up to 60,000 contacts. | Advanced plan: $54 per user per month (billed annually) with 30GB storage per user and up to 120,000 contacts. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, French, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, India and 25 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Appointment Management - Assignment Management - Budgeting/Forecasting - Business Process Automation - Business Process Control - CRM Integration - CRM Software - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Logging - Campaign Management Software - Client Management - Collaboration Tools ## Integrations (104 total) - ActiveCampaign - Acuity Scheduling - Aircall - Akita - Asana - Basecamp - Benchmark Email - Better Proposals - BigCommerce - CANDDi - CallFire - CallRail - Callbell - Chargebee - Cin7 Core ... and 89 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Online CRM Software](https://www.getapp.ca/directory/232/online-crm/software) ## Related Categories - [CRM Software](https://www.getapp.ca/directory/230/crm/software) - [Workflow Management Software](https://www.getapp.ca/directory/566/business-workflow/software) - [Email Marketing Software](https://www.getapp.ca/directory/307/email-marketing/software) - [Project Management Software](https://www.getapp.ca/directory/332/project-management/software) - [Task Management Software](https://www.getapp.ca/directory/570/task-management/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Dynamics 365](https://www.getapp.ca/software/90844/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "One of the applications I run my business on" — 5.0/5 > **Jeff** | *July 21, 2022* | Printing | Recommendation rating: 10.0/10 > > **Pros**: I like how you can have separate contacts, organizations, and opportunities but that you can connect them all. Unlike some contact management tools, this gives you a ton of flexibility in tracking interactions and todos. > > **Cons**: I wish there were a way to attach the same individual to multiple organizations. There is a workaround by embedding a URL in the info for each entity, but it would be nice to be able to see an individual and separate out the different communications based on the organization they are involved with. > > This is one of three applications that I am in daily. I couldn’t have grown my business without it. ----- ### "Pretty good." — 5.0/5 > **Ilia** | *February 10, 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run. The mobile app was pretty solid, easy to use and probably better or on par with some of the other (more expensive) CRM apps I've used. ~Capsule also had a decent project management function. > > **Cons**: I think we had some trouble when trying to connect to Mail Chimp. From memory it took a long time to get it right. > > Overall experience was positive. It's a solution that I recommend to people. ----- ### "Simple but limited CRM" — 3.0/5 > **Verified Reviewer** | *July 9, 2023* | Management Consulting | Recommendation rating: 3.0/10 > > **Pros**: It is quite easy to use and get up to speed with the core functionality of the CRM (e.g., adding new contacts, recording activities, etc.) > > **Cons**: The functionality is limited, which meant that for most use cases we used some kind of a work around to make it work for consulting. > > Was the first standalone CRM system we used, but due to fairly basic functionality we decided to keep it as a back up and switch to a different primary system (which has turned out to be better but still a bit lacking for the needs of a small consultancy) ----- ### "Bang-for-buck the best CRM for Xero" — 4.0/5 > **Reuben** | *April 26, 2017* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Capsule does everything a CRM should: - All of your organisation and contact information in one place - Heaps of available integrations including MailChimp and Xero - Mobile app for capturing new leads - Customisable opportunity management - Customisable case (ticket) management - Email integration makes tracking email correspondence easy - Custom fields allow you to update your > > **Cons**: Capsule has several weaknesses you should be aware of: - The opportunity management is customisable but fairly basic. Its great if you currently have no visibility of your pipeline, stages, value, probability or timeframes. There are apps out there that do these features better but not with all the other great stuff Capsule can do at the same price point. - Capsule is not a marketing automation tool but will help with your marketing - Capsule is not a sales pipeline tool but will improve your pipeline visibility - Capsule is not an email client - Capsule is not your accounts receivable management tool but will improve your collections ----- ### "The best CRM money can buy" — 4.0/5 > **Eduardo Joel** | *November 1, 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The client management, and the ability to keep things easy to use and not over complicate day to day activities > > **Cons**: The search bar feature could be improved as search key words rather than phrases > > excellent, anyone can use capsule and not just the super techies ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/10397/capsule-crm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/10397/capsule-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data