Smartsheet

4.5 (3,404)
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An online work execution platform for any size organization.

Overall rating

4.5 /5
(3,404)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support Software
4.3/5

92%
recommended this app
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3404 Reviews

Tichaona Redemptor
Tichaona Redemptor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Another task management tool to try out.

Reviewed on 2024-02-12

Very exciting and very educational. i would recommend it to my fellow it friends.

Very exciting and very educational. i would recommend it to my fellow it friends.

Pros

You can share your tasks with your team members and stakeholders, and communicate with them using comments and attachments. You can create custom reports and dashboards to monitor your tasks and metrics in real time.

Cons

No Time Tracking or Resource Management: Smartsheet does not have built-in features for time tracking or resource management, which are important for managing project costs and availability. Users need to use add-ons or integrations for these functions.

Alternatives Considered

Trello, Float, Wrike and Asana

Reasons for Choosing Smartsheet

TO check out, more software's that is in the category of task management.

Switched From

Trello, Float, Wrike and Asana

Reasons for Switching to Smartsheet

It has a reasonable budget plan for any average user.
Joe
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Smart sheet Business user review

Reviewed on 2025-01-15

Couldn't work with without It. Brilliant

Couldn't work with without It. Brilliant

Pros

Great selection of templates to chose from. Also extremely user friendly layout allow you to create anything from forms to project Gantt charts

Cons

To be honest no major problems. Maybe the mobile app could be slightly improved but nothing major

Megan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

I prefer shared Excel

Reviewed on 2024-11-24

Overall I would prefer a shared Excel compared to smartsheet. It is generally easier to view in a...

Overall I would prefer a shared Excel compared to smartsheet. It is generally easier to view in a webpage than Excel but was not as easy to use as I would like.

Pros

It was easier to view and edit from a web browser compared to a shared excel.

Cons

I found it confusing to modify the sheets in the way I wanted at times, filtering was not as intuitive and sometimes my edits did not save.

Colin
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Smartsheet - Great interactive tool

Reviewed on 2024-10-14

Very good overall experience. Great tool to use to keep up to date in the moment for many people....

Very good overall experience. Great tool to use to keep up to date in the moment for many people. Keep tracks of pictures, notes, deadlines and much more.

Pros

Great interactive tool for working with any individuals for projects. Even multi company uses to avoid email big down

Cons

Filtering for specific items in the list has to be set up by an admin. Ideally filters can be done easier without having up adjust the sheet. However, once it’s set up it works well. Filtering is done in one list (not the same as excel spreadsheet) harder to find what you want to filter

Vishal
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Smartsheet review

Reviewed on 2024-11-19

Pros

Automated workflows reduce repetitive tasks and improve efficiency, such as reminders and status updates.

Cons

The pricing can be steep for small businesses or individuals,

Nathan
Overall rating
  • Industry: Insurance Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2024-12-10

Smartsheet is a powerful, flexible tool, but can be expensive and complex to learn.

Smartsheet is a powerful, flexible tool, but can be expensive and complex to learn.

Pros

Very user friendly interface. Workflow is customizable. Great scalability.

Cons

Can be pricey for some companies. Can be a little difficult to learn when using advanced features.

Michael
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Smartsheet - A fantastic tool for collaborating in real time

Reviewed on 2024-11-22

Overall a cloud based app for Project tracking is great to collaborate in real time with internal...

Overall a cloud based app for Project tracking is great to collaborate in real time with internal stakeholders and external customers

Pros

Extremely easy to use and collaborate internally and externally with stakeholders

Cons

Lacks some of the robust features that similar products like MSFT Project have to offer

Jenny
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Smartsheet - It will cut your workload considerabley!

Reviewed on 2024-12-09

I love it. I keep track of so many projects and so many people that need to be a part of them.

I love it. I keep track of so many projects and so many people that need to be a part of them.

Pros

I love the automations! It cuts down on so much work!

Cons

Some features as not as user-friendly as I would like to see.

Bethany
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Helpful Project Tracking Tool

Reviewed on 2024-12-31

Smartsheet has been a helpful tool to track project status, especially when a project involves...

Smartsheet has been a helpful tool to track project status, especially when a project involves people from various departments.

Pros

Smartsheet provides a simplified way to organize projects or events that involve a group of people. It makes tracking the tasks that are outstanding and completed very easy. At quick glance, I can see what still needs to be done, and which person is assigned to that task. I particularly like being able to use colors (green, yellow, red) to visually mark what needs attention.

Cons

I wish there was a way to customize the view more, so that it could be branded to match our organization.

Tori
Overall rating
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Smartsheet is amazing to use!

Reviewed on 2024-11-26

I have enjoyed organizing users with Smartsheet and using tags and colors to organize.

I have enjoyed organizing users with Smartsheet and using tags and colors to organize.

Pros

I like how organized this product is and ease of use.

Cons

I cannot think of any cons at this time.

Gibran
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Streamlined Project Management with an Intuitive Interface and Elegant Presentation

Reviewed on 2024-09-05

Overall, Smartsheet excels in creating a collaborative environment where teams can work seamlessly...

Overall, Smartsheet excels in creating a collaborative environment where teams can work seamlessly together. Its combination of user-friendly design, logical interface, and sophisticated project presentation makes it a valuable asset for managing projects and driving team success.

Pros

The platform’s logical graphical user interface (GUI) enhances productivity by offering a clear and organized view of tasks, timelines, and dependencies. The layout is not only easy to understand but also customizable, catering to diverse project needs and user preferences.

Cons

Although Smartsheet offers various integrations, setting them up can sometimes be complex and require additional configuration. Some users may find the integration process less seamless than other platforms.

Amanda
Overall rating
  • Industry: Writing & Editing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easy to use Excel alternative

Reviewed on 2024-10-04

Overall, I enjoy using Smartsheet and it has replaced my use of Excel in most instances.

Overall, I enjoy using Smartsheet and it has replaced my use of Excel in most instances.

Pros

I love the project planning features of Smartsheet and using it as an alternative to Excel to track and monitor simple data sets, especially when these need to be shared with multiple people.

Cons

Despite having many of the features of Excel, it does not have capabilities such as tabs or pivot tables within a single document. You often have to stitch multiple documents together to manipulate data which can be tricky and a hassle. I would also like it to integrate better with other products.

Tyler
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

No frills but high power

Reviewed on 2024-05-01

We really enjoy using smartsheet because it makes things simple for us. We like that we have a...

We really enjoy using smartsheet because it makes things simple for us. We like that we have a central place for tasks/projects, can easily assign them across our team, and can go back and see how those tasks/projects went. It's better than working out of multiple spreadsheets and can tie together different aspect of our business. You can get more out of it if you put the time in to build company specific modules and then update said modules as needed. For the price, it's hard to beat!

Pros

We get a ton of use inside smartsheet. Our primary use is to document tasks and projects inside one program. Smartsheet allows us to do this, track said items, and easily communicate across the company.

Cons

I would not say we have any high cons per say, but if you require more complicated or intricate uses from a task/project management software, you'd be better suited looking at more expensive or higher frills programs.

Jonathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Smartsheet Essential Project Management Tool

Reviewed on 2024-03-04

Smartsheet is essential for our account/project management and PMO/SMO operations. This has become...

Smartsheet is essential for our account/project management and PMO/SMO operations. This has become one of the cornerstone to our business operations and porcesses. Smartsheet seems to always be improving its features and there is a very good community of smartsheet developers on the forums.

Pros

I like that smartsheet allows for deep customisation for solutions. Using the various premium smartsheet tools, allows you to integrate your processes within smartsheet quite easily.

Cons

I dont like the fact that some of the formulas are very long winded compared to the same formula being very short and simple in excel.

Alternatives Considered

Simpro

Reasons for Switching to Smartsheet

Smartsheet is much more customisable that simpro
Nicholas
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Smartsheet Rocks!! Invest Time In Learning The Sysem Well And Watch The Benefits Roll In

Reviewed on 2024-07-18

Extremely, extremely positive! Smartsheet has allowed us to think about our processes in a totally...

Extremely, extremely positive! Smartsheet has allowed us to think about our processes in a totally different way.

Pros

I love how you are able to completely customize solutions for your process/problem. If you need an excel spreadsheet with cross functional tools embedded, Smartsheet can do it. If you are simply looking to send out a form and gather some info, Smartsheet can it AND help you visualize it. There are endless use cases where the flexibility of Smartsheet has played a vital role in our project success.

Cons

They are slower to roll out very impactful changes brough forward by the community and I feel they have not captialized on bringing some pivot table like features from Excel into the Sheet Summary area of Smartsheet Sheets.

Verified Reviewer
Overall rating
  • Industry: Higher Education Software
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Higher Education Smartsheet User

Reviewed on 2024-06-21

Smartsheets continue to play a vital role in our performance evaluation process. With templates...

Smartsheets continue to play a vital role in our performance evaluation process. With templates that streamline development and deploying a variety of project management resources it has been a helpful item to have in your back pocket.

Pros

I like the beauty of Smartsheet templates and the ability to customize them to what I need. I also like how easy it is to integrate with other third-party platforms. Smartsheets houses many of our performance and business process flows and will continue to do so in the future.

Cons

I think the platform is easy to pick up and use, but the training aspect left much to be desired. Once you obtain the knowledge to do what you want to do, it is fine.

Shawn
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Solid flexible solutions

Reviewed on 2024-07-26

Pros

Collaboration, communication, taking the work out, automation.

Cons

Syntax for Formulas, Limited widgets and dashboard design

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Smart Thinking

Reviewed on 2024-04-14

Working with a brand that I can trust in delivering on timely basis while monitoring organizations...

Working with a brand that I can trust in delivering on timely basis while monitoring organizations flow chart and business model.

Pros

Ability to manage Discrepancies and Discounted Cash Flows for internal checks and balances in updating software ,rerouting and transfer validations metrics

Cons

Compatibility on different operating systems and pathways dependencies

Eleni
Overall rating
  • Industry: Financial Services Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Has the basics but lacks a lot of useful details

Reviewed on 2024-11-13

It does the basics, and my company was already using it. But I think there's so much more developmen...

It does the basics, and my company was already using it. But I think there's so much more development they could be doing and the views and things they're investing in are not the most impactful. Overall, it's fine, but I wouldn't suggest anyone switch to this from a tool they like. It does the basics and that's it

Pros

I like that it connects with resource manager, and that I can assign people to different tasks. I also like the rules you can create. It's quite intuitive.

Cons

It feels like a glorified excel sheet, and there are things that are not great. The version history is hard / nonexistent, it doesn't auto save, you can't collaborate with someone in the document -- you have to save and refresh. You also can't track resourcing that changes over time.

Aditi
Aditi
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Smartsheet has been a blessing in disguise

Reviewed on 2024-06-06

It is an extremely flexible application which streamlines workflow and increases the efficiency of...

It is an extremely flexible application which streamlines workflow and increases the efficiency of workflow.

Pros

The various tools made data syncing, sharing, and integration became very easy for us to automate our workflow. Integration with other platforms helped us to cut down a lot of extra work. Smartsheet has become an ideal workplace for us where our team can work effortlessly and flexibly. The customer service and dashboard are extremely intuitive and accessible.

Cons

Smartsheet offers everything a new business would need. Therefore, there is nothing I dislike about Smartsheet

Jacqueline
Overall rating
  • Industry: Mental Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Positive Experience with Smartsheet

Reviewed on 2024-10-10

Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift...

Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift communication to our leadership team on negative feedback collected from customer survey calls. A customized Smartsheet template was created and is in full use in our organization. This provided a simple solution to our team. Prior to the implementation of the Smartsheet, we used email communications. This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner. With Smartsheet, our management team was able to develop default questions with fillable blank text boxes for the survey responses within the product. The text boxes also had ample space for all word characters needed. It also had a flagging symbol that allowed our organization to identify and escalate formal complaints to our leadership team at an eye's glance. The drop-down menu feature was utilized template with frequently used answers as weel as names of pertinent subordinate staff and their supervisors eliminating need write them out manually. The availability of these components, as well as the software's ability to transfer the data into a spreadsheet immediately after submission of the entry criteria, made the process seamless. This is clearly an excellent product. It is just what our organization needed.

Pros

The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.

Cons

I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.

Ian
Ian
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

better planned project management

Reviewed on 2024-07-01

Pros

Having the follow-up of each task is the best function because it allows me in real time to visualize the progress that is being achieved with each document or task, the work administration makes it easier to do it together with my work team by having a chat in real time to communicate and support us when needed.

Its initial configuration is easy to implement with the help of support that is needed to clarify doubts that arise during configuration

Cons

There is no serious problem that has occurred, it always works perfectly and when there are updates they are easy to implement and get everything back in order

Franklin
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

PM and TM in One Spot

Reviewed on 2024-04-20

Pros

With Smartsheet, I am able to manage projects and tasks automatically on the go via mobile application.

Cons

I have been using it in nearly all agencies that I am currently enrolled and just works fine.

Jennifer
Overall rating
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Smartsheet is great for office work!

Reviewed on 2024-03-18

A fantastic program designed for employers to easily work from home, at a coffee shop, or anywhere...

A fantastic program designed for employers to easily work from home, at a coffee shop, or anywhere in the world!

Pros

I was able to create and share forms to gather and organize information within Smartsheet for my business.

Cons

It tends to be easy to forget that I have a subscription, and sometimes Spreadsheet doesn't notify you of upcoming payments.

Victor
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Iconic & Tremendous Tool for PM & TM

Reviewed on 2024-04-19

Pros

Smartsheet has enabled me to automate over 90% of task and project management procedures.

Cons

Ever since I joined my current organization as an Intern, Smartsheet has never failed me.