Plooto Reviews

If you're looking for automatic draws, it works well. Syncs with both QBO and Xero.

If your client doesn't have all of the funds in their account, you won't be notified. Plooto will draw what it can and you'll have to log in to look to see who failed to pay in full. Pricing is okay. You're essentially charged $2.50 for ACH. If you're using QBO, you may as well just use their ACH payment processing as it's cheaper.

If you're using Plooto to pay a client (a refund, for example) it isn't automatic. You have to set them up again, and they'll have to guess a password to accept the funds you're transferring to them. It's bizarre that you can take money from them, but can't send it to them.

We set up all our high volume AP clients on Plooto for ease of payment, self reconciliation with QBO and ease of troubleshooting. We queue up the invoices and they get send to the account owner for approval. Then Plooto marks the bills as paid.

I wish there was an approval process ahead of time, not only at time of payment. You will also need to do a manual entry to apply any CRA payments as Plooto will not know how to apply it for you - I wish there was a tool that could map the CRA payment to the right balance sheet account when you pay. If a payment is rejected or not accepted, Plooto does not notify you - it takes some monitoring and troubleshooting to find payments that were not accepted. There should be an email advising the user. The training is minimal, but should include tips on how to pull and export the bank data for analysis, I only learned of it from support which is a waste of Plooto's resources.

Integration was smooth and easy to use. It has saved time, organized files with a clear audit trail, eliminated a number of potential mistakes which can happen through manual entries.

Approval tier set up is very poor. Having a global tier and specific bank tier are great, but there should be clearer instructions that setting up a tier on a specific bank will supersede and eliminate a global tier. When the amounts on the tiers are completely different one should not impact the other. Eg - Bank tier - 0-1,000 requires X approvers and Global Tier 1,000.01 - unlimited requires Z approvers. The global tier should not be ignored since the amounts are completely different.

It's affordability and versatility. The ability to have people on ACH subscriptions is a large plus

No option to accept credit cards. The rigidness of the PAD form and not allowing us access to the PAD form in the event that we want to move to a different platform. Not easy to add new vendors without adding an inconvenience to them.

I like that it is easy to use, integrates with our accounting system, and allows us to manage A/P for clients at scale without using cheques.

The 4-day turnaround time to settle payments is the biggest pain-point.

The new fixed-fee monthly pricing model is inconsistent with how users are actually transacting on the platform, the previous model was much easier to explain to clients.

Customer service is a bit slow and we've been charged incorrectly multiple times, which takes them several weeks to resolve for each one.

I like that the software allows for the bookkeeper to set up all the vendor payments so all the client has to do is approve. I also like how user friendly it is for vendors who are getting paid for the first time. When I contact a vendor and tell them they have to create a login/membership for yet another software I can get some push back. But the vendors find it very easy to use and that makes my job easier and more efficient.
I like how it allows for ach payments without having to ask vendors to email me their sensitive financial information. They receive a link and can enter it themselves.

I don't like how long it takes when a customer wants to pay my clients with a credit card. I think it took more than 2 months to process into the bank so I've stopped using that function all together.

By setting recurring payments, I can manage a group of nearly 500 students with minimal administrative burden throughout the school year. If a student cancels or increases their payments, I can easily go in with a days' notice to change payments. Very user-friendly!

I wish the contact list could be sorted by last name (rather than just first name) or filtered in different ways to help us when reviewing a semester. It's not a big deal, but would make it more efficient.

User Friendly, we love that our clients can pay us directly from our Xero invoice. We also like the etransfer feature.

Sometimes the customer service is slow and the answers are vague

It was easy to use for the payer and payee

The company changed the pricing model without notice. It was no longer a good value

I like how it has multi level bill approval and integrates with QBO which saves a lot of manual entry.

That you can’t use your credit card to pay for bills.

I like how easy it is to add my clients for their approvals. I also like how we were able to circumvent the fob usage that was necessary before making managing AP for our clients very time consuming.

Mostly that I haven't had time to explore the other options as work loads haven't allowed for it. I want to learn more and need to set aside some time.

I love everything. Especially CRA payments fro the source deductions and HST

N/A I like it all. everything is good in the software

Easy to use, great concept, would recommend it if pricing made sense.

- Used to be very competitively priced, with the subscription model it is very hard to justify this expense to clients, especially since the use base is mostly small forward thinking companies who have very little vendor payments to make in the first place.
- Very limited customizability when a lot of customization could be offered at the basic level.
- It's never a good business practice to force people to use your product for lack of alternatives. Due to the horrible pricing model change, if there was an alternative, I would be using it.

I like the integration with QBO and the overall platform is user friendly

I was a bit disappointed when they changed their pricing schedule and how it was handled but it is still worth the fees to use.

We love that it connects to QBO and that the set up is super simple and easy. We like that that it's also easy to navigate.

We've been finding some of the people we pay have difficulting getting their funds and taking the time to walk them through that process can be time-consuming.

Easy to use and setup for users and the expanded features to pay internationally and in both CDN and USD currencies.

Reporting using the AP function could be easier - the batch of payments that are processed should be a standard report in both PDF and Excel

Low cost and efficient for remote approvers.

None. There were no features that caused us any issues.

The screens are so easy to follow, very logical and titled to what make sense to a small business owner - who is NOT an accountant.

When a transaction is going to take longer than 3 days, the system could give me a heads up.
Like e-transfers take 1 week - a pop up to ask; "Are you sure you want to use this method?"
Then make suggestions on what would be faster.

Being able to have Muti user approvals and set approval tiers

Nothing, it's great. I haven't regretted anything about purchasing this product.

Easy to use and offered multi-faceted approval process

Price increase made it 3x more expensive for my clients. Discontinued support for Texas users eliminated all use for my business and my clients.

We use this for reimbursements. There's no need to download another app as we submit our receipts through email to a specific email address. I am always reimbursed in a timely manner without any issues.

I have no complaints when it comes to this program. The only feature suggestion would be to make it so that people who have submitted a receipt can see the submission's status.

We only use the A/P module and it meets our needs.

I would like so a feature on how I can apply debit notes to outstanding A/P invoices. I don't see that feature.

Love the integration for the software with our backbone accounting system.

Time to process payments takes a little long.

Ability to etransfer or EFT anyone with little set up.

Can not use cheque issue and delivery service in Canada

Product was simpler to set up and use compared to other accounts payable tools. It was easy as the administrator to utilize, track, etc.

Our team didn't like Plooto very much and preferred other tools we had used to pay the team. There was some confusion, lack of clarity, and delays in payments that we couldn't do anything about after submitting payment. This lasted several pay periods and was difficult to troubleshoot.