--- description: Detailed reviews on Dialpad based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Dialpad with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dialpad Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1067/auto-dialer/software) > [Dialpad](/software/103849/dialpad-sell) # Dialpad Canonical: https://www.getapp.ca/software/103849/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.getapp.ca/software/103849/dialpad-sell?page=2) > The AI-native platform for customer experience, where conversations become action. > > Verdict: Rated **4.2/5** by 570 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dialpad Resolve customer issues autonomously Dialpad's Agentic AI reasons through customer conversations in real time and takes action — not just transcribing or summarizing, but resolving up to 80% of support issues on its own. Human agents step in only where they add the most value, with full context already in hand. Unify voice, digital, and human agents in one platform Instead of stitching together separate tools for phone, chat, and support, Dialpad brings calling, messaging, meetings, and contact center operations into a single AI-native platform. Teams get one connected system instead of a patchwork of disconnected point solutions. Turn every conversation into compounding intelligence Every call and chat feeds a single intelligence layer built on more than 775 million AI-generated recaps and counting. That means real-time transcripts, summaries, and sentiment insight that gets sharper over time — coaching, forecasting, and resolution all improve the longer teams use the platform. Coach and support reps in real time, not after the fact Agentic AI surfaces talk-track adherence, competitive mentions, objection handling cues, and next-best-actions while a call is still happening, so managers and reps can act in the moment instead of reviewing a scorecard days later. Deploy AI with governance and security built in Dialpad's Guardian layer oversees AI behavior across the platform, giving IT and compliance teams the visibility and control needed to scale Agentic AI with confidence, rather than treating governance as an afterthought. Validate ROI before you commit Through Dialpad's Proving Ground, organizations can pilot the platform and measure real-world performance and cost savings before rolling out at scale — reducing the risk of a failed AI initiative. Connect to the tools your teams already use Native integrations with CRMs like Salesforce, helpdesk platforms like Zendesk, and collaboration tools like Slack mean conversation data and AI-generated insights flow directly into existing workflows, so teams don't have to switch tools or lose context. Reduce tool sprawl and operational complexity By replacing fragmented phone systems, chat tools, and contact center point solutions with one platform, Dialpad helps IT and CX leaders cut costs, simplify administration, and give every team a single source of truth for customer conversations. Scale communications across a global organization Built for enterprise reliability, Dialpad supports global teams and high call volumes without sacrificing the speed or intelligence that AI-native architecture makes possible — so growth doesn't mean adding more disconnected tools. Modernize legacy VoIP, PBX, and contact center infrastructure For organizations still running on older phone systems or point-solution contact center tools, Dialpad offers a clear upgrade path to an AI-native platform, without requiring a disruptive rip-and-replace of every existing workflow. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 570 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (59 total) - Abstrakt - Alexa - AzureDesk - Bubble - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Unified Communications Software](https://www.getapp.ca/directory/599/unified-communications/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://www.getapp.ca/software/2008915/800-com) — 4.7/5 (352 reviews) 3. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (919 reviews) 4. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (467 reviews) 5. [RingEX](https://www.getapp.ca/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) ## Reviews ### "DialPad has been a great service for our business" — 5.0/5 > **Rick** | *July 16, 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid. > > **Cons**: The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched. > > Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing. ----- ### "Artificial feature limitations soured my experience with Dialpad" — 4.0/5 > **Russell** | *July 21, 2021* | Accounting Software | Recommendation rating: 5.0/10 > > **Pros**: Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly. > > **Cons**: The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that. > > Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money. ----- ### "Do your homework before signing off with them. Over promise. Under Deliver." — 1.0/5 > **Paul** | *December 5, 2024* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: The concept and the theory for how they could work for us was great. Great potential. > > **Cons**: Follow through has been a nightmare. We use them for UCaaS and learned pretty quickly that the design was severely flawed. No SIP connection from other systems. No third party transfer recording. Must be an admin to utilize call analytics and recordings. Doesn't fit our company structure. Physical phones will inexplicably stop working. Not all in one site. One here or there. Just stops working. They had a flaw with calls ringing in that came from the same ANI. Multiple calls with same ANI would result in first call going proper IVR workflow. Any additional ended up going fallback route. They put a fix in. Now I get call delays and audio problems. Tech support is abysmal. Too often they just want to close tickets and do not try to provide solutions. Just try getting an engineer into a meeting. I don't know if they exist. > > You can call it buyers remorse. You can call it not researching the product fully. We were promised things--solutions; and every single thing promised has turned out to be impossible on the platform. If I hear 'Feature Enhancement Request' one more time... ----- ### "Extremely Disappointed in Customer Service" — 5.0/5 > **Morgan** | *July 17, 2024* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Easy to learn, great functionalities, easy to integrate into a team and very customizable. > > **Cons**: Bad customer service. Confusing and complicated to setup initially. > > Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response. ----- ### "An app that you would not stop using\!" — 5.0/5 > **Jonatan** | *January 25, 2021* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction. > > **Cons**: Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups. > > Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction. ----- Page: 1 / 24\ Next: [Next page](https://www.getapp.ca/software/103849/dialpad-sell?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/103849/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data