--- description: Detailed reviews on GoTo Connect based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare GoTo Connect with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: GoTo Connect Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [GoTo Connect](/software/103797/goto-connect) # GoTo Connect Canonical: https://www.getapp.ca/software/103797/goto-connect Page: 1 / 28\ Next: [Next page](https://www.getapp.ca/software/103797/goto-connect?page=2) > GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. > > Verdict: Rated **4.5/5** by 668 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of GoTo Connect GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution. Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor. Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices. Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume. Screen share: Share your whole computer screen or just a specific application. Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed. Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly. Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls. Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications. Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 668 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Canada, Germany, Ireland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio/Video Conferencing - Audio/Video Recording - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Calendar Management - Call Center Integration - Call Center Management - Call Conferencing - Call Logging ## Integrations (6 total) - Google Workspace - Microsoft Azure - Microsoft Teams - Salesforce Sales Cloud - Slack - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Unified Communications Software](https://www.getapp.ca/directory/599/unified-communications/software) - [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software) - [Cloud PBX Software](https://www.getapp.ca/directory/1101/cloud-pbx/software) ## Alternatives 1. [Zoom Workplace](https://www.getapp.ca/software/111633/zoom) — 4.6/5 (14526 reviews) 2. [Wildix](https://www.getapp.ca/software/2045027/wildix) — 4.7/5 (209 reviews) 3. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews) 5. [VoIP.ms](https://www.getapp.ca/software/2035391/voip-ms) — 4.8/5 (697 reviews) ## Reviews ### "Best change from Landline to VOIP ever\!" — 5.0/5 > **David** | *June 23, 2022* | Warehousing | Recommendation rating: 9.0/10 > > **Pros**: We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place > > **Cons**: The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines. > > I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service. ----- ### "Very pleased" — 5.0/5 > **Rich** | *January 1, 2023* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection. > > **Cons**: I have no complaints, I rarely have any glitches or issues > > Been a user for 5 or so years, as they make improvements the service only gets better ----- ### "It works, but not well, and it has such great potential." — 3.0/5 > **Verified Reviewer** | *October 3, 2019* | Real Estate | Recommendation rating: 3.0/10 > > **Pros**: It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number. > > **Cons**: The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number. > > Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable. ----- ### "The Best Service For Remote Call Centers" — 5.0/5 > **Paul** | *January 26, 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years. > > **Cons**: This software had no weaknesses at all. It is robust and provides every feature you could dream of. > > This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end. ----- ### "GoToConnect is awesome" — 5.0/5 > **Nicholas** | *August 3, 2021* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: GoToConnect works for our organization to meet, share idea, and to connect from wherever all of our sales staff is at the time we need to get something done. Its easy to use, intuitive, simple, and is reliable. > > **Cons**: I wish I could offer something for you to improve but the product works and is reliable for what my organization needs. ----- Page: 1 / 28\ Next: [Next page](https://www.getapp.ca/software/103797/goto-connect?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/103797/goto-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data