Synerion Reviews

Employee calendar so I can schedule time off or see vacation requests and employee schedules.

So far there is nothing that I do not like about the system, It works perfect for my needs.

The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!

The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.

- Customer service is good. The reps try to help us as much as they can.
- Scheduler can be used by employees that are 9-5 standards hours
- Allowing export reports,, helps with administration side.

- Employee annual entitlement is not displayed on dashboard and a report is not available
- Synerion does not directly export into payroll platform.
- Scheduler is more ideal for retail and not an office environment.
- No mobile app for Synerion Agile
- Past absence history on Employee portal is not available. This is one of the main reasons for us to
move to an online portal.
- Can not bank lieu days.

I was a member of the team who evaluated many different softwares and decided on Synerion. Ease of implementation, scheduling, reports and exceptions are all pros in my view.

I have not encountered any Cons at this point.

easy to use, friendly user, manage holliday very easy to add on

when people punch should bring back to the schedule in place

Easy to work with this software.
I like it.

No bad comment, all it's ok.
Thanks for all.

Comprehensive data base
Ease of use
Employee portal

Would love to see a “click&pick” reporting feature

Easy to use and learn. Great way for employees to use the system on any computer, plus allows for mobile punches. Mobile is a nice feature when employees are not working in the office. The geo-location is nice to make sure they are at the correct location when clocking time. The reports are good and easy to use

It would be nice if the software allowed you to create the payroll as well (removes taxes and includes hourly rates).

All of the features within the system are very simple, effective and straight forward to use. There is no guessing on what to do within the system.

No Cons as stated above this is a great system

The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers.

Not for companies with alot of different cedules and shift (24/24), we have alot of people working, we are open 7 days a week and 24 hours a day

easy to use, the guide explains well, easy to understand and to find

Nothing, I have nothing negative to say about the system

Customer service. Intuitive UI, quality.

Rare hardware glitches. They almost never interfered with the software but once an employee disappeared from the system. A quick email with customer service fixed that.

Weekly report and data exportation to our payroll system (Nethris).

Need alot a follow up and modification because we have alot of employees with variable schedules that may change every days.

Training videos are very helpful. The system is very easy to use and i was able to figure out a lot of things on my own. When i do need help the support team is extremely helpful and responsive.

The scheduling system is a bit cumbersome. The fact that I need to always do the mass copy, and then remember to go back and remove the stat days, is not ideal. And if we forget, the stat days have problems. Weekly automatic schedules would work much better for us.

User friendly and web based, so it works on any device.

Doesn't show the current time before punching in/out

tech support is great and very responsive. Using SQL server is big plus. Interfaces to our clocks easily. Good system and does what we need it to do.

reporting requirements can be a little complicated when we wanted customize and make our own reports. Better API interface to get data needed.

Improves time to calculate payroll, we started with paper time cards, this was a huge step in reducing the time it took to manage payroll. employees are paid on time and correctly.

it took some time to get use to the change but once i did i was fine.

Aside from the great system functionality, the implementation phase was very smooth, and the on-going customer support is awesome.

An effective and easy-to-use Ad-Hoc Report Writer is lacking.

I personally like the time clock, and that was the main reason that we picked Synerion. Also because most companies that we researched were American, and we wanted a Canadian company.

I have not come across anything about Synerion that I don't like!

The ease of use, accruals, ESS for staff to view accrual balances, mass copy saves so much time in scheduling employees

The phone app for the schedulers could be improved so there is more functionality to actually schedule people on/off, etc.

I am yet to experience any glitches since i have been using it, every time i sign in or sign off the timing is accurate

the interface, i would like to suggest an updated version/upgrade of the ux/ix design as well as the font type.

Quick and does not freeze up when trying to view data. Customer support is also great; my questions get answered very quickly and thoroughly.

Does not work with our pay period for exporting payroll data to Nethris. Our pay period is from the 22nd of each month to the 21st of the following month.

It is easy to use. Clear. The reports look great. The scheduling will be very helpful for us

I haven't used the program enough to find anything that I do not like.

Easily used on a daily basis, customer service on questions is a one on one meeting with an expert on their product, always looking to improve their product, and webinars often to cover any changes they make in their product.

I did not have any least liked concerns about the product because it was implemented easily and fixed a big opportunity in our hourly payroll punching and reporting.