Synerion Reviews

The product meets our needs at the current time and the company goes out of their way to inform you of any upcoming changes. My favorite part of this system is the customer support. They go above and beyond to help their customers. You could not ask for better support services!

The product is a bit complex in some areas so takes some training. The training and customer support given by the company more than make up for this. The sad part is it will no longer be supported at the end of this year so an upgrade in product is required. But Synerion has gone out of their way to keep us up to date on this and what is required to upgrade.

We are using the time and attendance feature and export to payroll. It made a great impact on the number of human errors that we used to have before we implemented Synerion.

It is a little tricky to use for complicated schedules.

- Customer service is good. The reps try to help us as much as they can.
- Scheduler can be used by employees that are 9-5 standards hours
- Allowing export reports,, helps with administration side.

- Employee annual entitlement is not displayed on dashboard and a report is not available
- Synerion does not directly export into payroll platform.
- Scheduler is more ideal for retail and not an office environment.
- No mobile app for Synerion Agile
- Past absence history on Employee portal is not available. This is one of the main reasons for us to
move to an online portal.
- Can not bank lieu days.

Easy to use. COnform to Canadian laws. Saves us lots of time

When you want to make changes to initial configuration

It is easy to use and give you all the revelent information.

Nothing: Every thing looks great. It is user friendly. Provides all the required information

the visual and easy enough to find your way

for the moment it's correct it's still too new for me remain to see in some time

Synerion is a very intuitive system which is very easy to use for employees, managers and administrators

No much to be improved. Synerion also offers regular updates and info sessions on new features.

Having employees use the online timecard feature helps take the onus off the managers

Integration across PST and EST time created issues with clocking in and payroll

easy to use, friendly user, manage holliday very easy to add on

when people punch should bring back to the schedule in place

Comprehensive data base
Ease of use
Employee portal

Would love to see a “click&pick” reporting feature

Easy to use and navigate. Haven’t had many issues with employees punching in and out since implementation. Very good product, would recommend.

Any changes takes 24hrs to sync with payroll software.

So much better than calculating time cards manually everything is there calculated at my finger tips

Can not think of anything i do not like about Synerion. Setting everything up is a bit time consuming but once it is done everything is there.

It is easy to use, maintain and has lots of features

The "in" and "Out" buttons are pretty close each other that causes punching the wrong button

Customer service. Intuitive UI, quality.

Rare hardware glitches. They almost never interfered with the software but once an employee disappeared from the system. A quick email with customer service fixed that.

The wed access is wonderful for our supervisors, they can access from their smart phone or on their home cumputers.

Not for companies with alot of different cedules and shift (24/24), we have alot of people working, we are open 7 days a week and 24 hours a day

Synerion's software is very easy to use and requires little setup time to begin using it's base features.

The system feels like it is still in development in certain areas of its functionality. Manual workarounds have been required for options that are not present. The lack of a training manual (they offer a limited number of videos) has hampered our staff's ability to quickly adopt the system. As the implementation lead, I am tasked with writing a manual that includes visual examples and step-by-step instructions for our managers and employees. All of this being said, Synerion's knowledgeable and personal customer service agents have made the entire process a breeze and easy to understand.

I like that all orojects can be billed individually from the app without too much trouble. This makes working on multiple projects possible and easy to bill.

It was easy to use once it was explained to me but was not immediately obvious where to go to find things within the tabs

Our college has setup this software for online punch system. Easy to use, understand and track things. Great software instead of punch in which sometime doesn;t read fingerprints. I am very happy with it.

I haven't come across any problem so far.

accessible to all user, across all locations. Customer Support very responsive and helpful.

the fact that its hard for us to troubleshoot some issues. There wasn't any documentation to help us understand at 1st. but Customer support walked us through it all now.

user friendly, no technical issues. very easy to add new user to the system. customer support has been very responsive and always there to answer my inquires.

able do everything that i require. i have no issues to report.

easy to navigate
the graphics are well presented

you cannot add time to the people who are paid weekly instead of hourly

Sales representative was great and easy to work with. Worth the switch from a manual tracking system to something more comprehensive.

Very little assistance with set up. Could have used some help with the day to day changes in order to get used to the system.