--- description: Detailed reviews on HelpOnClick based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare HelpOnClick with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpOnClick Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HelpOnClick](/software/10350/helponclick-live-chat-software) # HelpOnClick Canonical: https://www.getapp.ca/software/10350/helponclick-live-chat-software Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/10350/helponclick-live-chat-software?page=2) > HelpOnClick software helps website owners increase sales and improve customer service providing timely online help to their customers. > > Verdict: Rated **4.6/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpOnClick Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop \& mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options. HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 12 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpOnClick - **Location**: Allen, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$7.20 - **Pricing model**: (Free Trial) - **Pricing Details**: HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Liechtenstein, Lithuania and 22 more ## Features - AI Copilot - API - Alerts/Escalation - Automated Routing - Autoresponders - CRM Software - Call Center Management - Canned Responses - Chat/Messaging - Customizable Branding - Customizable Fields - Email Management Software - File Sharing Software - Geotargeting - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mobile Access - Mobile App - Offline Form ## Integrations (26 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [EngageBay CRM](https://www.getapp.ca/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *December 11, 2018* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Cons**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Verified Reviewer** | *April 16, 2019* | Machinery | Recommendation rating: 8.0/10 > > **Pros**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Cons**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *May 17, 2021* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: having a Desktop version was great since we don't keep browsers open. > > **Cons**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *April 12, 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Cons**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *July 28, 2018* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: Affordable compared to other options. Easy to use for basic chat functions. > > **Cons**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/10350/helponclick-live-chat-software?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/10350/helponclick-live-chat-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data