Dentrix Ascend Reviews

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231 Reviews

- Industry: Medical Practice
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good software
Reviewed on 2020-04-01
Good to fair. I use it at offices when I temp
Good to fair. I use it at offices when I temp
Pros
I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.
Cons
I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Amazing but could use some improvements
Reviewed on 2021-05-12
As long as the internet connection is strong, this system is amazing! Very user friendly and easy.
As long as the internet connection is strong, this system is amazing! Very user friendly and easy.
Pros
I love how easy this is to use! We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere! I also love the new clock-in/clock-out feature.
Cons
I don’t like how I cannot schedule a recare appointment without completing today’s appointment first. We have our system send texts to leave our office a review once the appointment is completed, so the doctors don’t like to complete them until the patient leaves. I need to schedule the 6 month appointment before they leave or they don’t get scheduled.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Not worth switching!
Reviewed on 2023-04-14
Frustrating. Not worth switching!
Frustrating. Not worth switching!
Pros
Security. Data is in the cloud and not on a local server.
Cons
Every couple of weeks a feature goes down or their system gets so slow that it is unusable. I can't currently open any patient charts, with a patient in the chair- and this has happened many times before.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Value for Money
Reviewed on 2019-09-03
Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions...
Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.
Pros
The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.
Cons
Sometimes it get froze so we need to refresh the browser to proceed.
Alternatives Considered
EaglesoftReasons for Choosing Dentrix Ascend
The features in assend are more user friendly and we get new updates too often as per the customer needs.Reasons for Switching to Dentrix Ascend
The features in assend are more user friendly and we get new updates too often as per the customer needs.- Industry: Executive Office
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Multi-site infrastructure
Reviewed on 2019-08-23
support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech...
support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage
Pros
ability to report, review, and manage all offices without having to be on site.
Cons
there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.
Alternatives Considered
DenticonReasons for Choosing Dentrix Ascend
to unite all the locations and consolidate reporting for my support team, while creating the opportunity for centralizationReasons for Switching to Dentrix Ascend
the quality of the R&D and product management team with Ascend- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to use software
Reviewed on 2019-08-07
My overall experience with Dentrix Ascend is good - When we find a glitch or would like to see...
My overall experience with Dentrix Ascend is good - When we find a glitch or would like to see something change, we are able to get help from customer service quickly. I like that Dentrix accepts requests to make changes and prioritizes the requests by how many other companies are requesting the same change.
Pros
What I like most about Dentrix Ascend is that it is easy to use, web based so I can access the program anytime. They have a very good resource and support center to answer any questions I have. I utilize this for training new employees.
Cons
What I like least about Dentrix Ascend is that reports that I run are not consistant. I can run one report that gives me figures/numbers and run a different report for the same criteria and I can get different results.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Every Update Makes it Better
Reviewed on 2019-06-21
The best thing so far is being able to utilize Patient Communications, emails and texts make a huge...
The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare.
Pros
This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need.
Cons
There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dentix Ascend
Reviewed on 2019-11-22
We are clearly making better decisions and better financial forecasts with the dashboard. It has...
We are clearly making better decisions and better financial forecasts with the dashboard. It has made the phrase "work smarter, not harder" a reality for us!
Pros
There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow. The second and for some of us, importantly, the support is immediate, friendly and definitive. Problems are easily solved during our busiest time at the office.
Cons
The end of month statement procedure took more time to generate initially than I thought appropriate. There have been continual improvements to that function.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Getting better with every update
Reviewed on 2021-05-18
Pros
The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it).
Cons
Many updates are still needed, some of which should have been implemented in the first release of the program. Sometimes the program is 'buggy'/slow (we have very fast internet). There should be more options for customization.
Reasons for Choosing Dentrix Ascend
We opened a second office and needed to be able to integrate to a cloud based program.Reasons for Switching to Dentrix Ascend
It provided the most logical and easy to use interface, it offered a great price since we use Schein as our supplier, and I felt that it would be updated more regularly than other products.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Going to be a great product but still in development beta
Reviewed on 2021-07-18
Not good and we left and switched to Dentrix
Not good and we left and switched to Dentrix
Pros
Cloud based and not a lot of clicking to get through software.
Cons
It just was not ready to handle to the hustle and bustle of the day to day of a busy practice.
Reasons for Choosing Dentrix Ascend
UpgradingSwitched From
DENTECHReasons for Switching to Dentrix Ascend
Cloud basedResponse from Henry Schein One
Hi Kristen, thank you for sharing your experience; we are sorry to hear it was not a positive one. If you are willing to share with us additional details, we would love the opportunity to give you a better experience. Please email us at [email protected] with additional details.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Love it
Reviewed on 2023-11-07
Pros
Loved the digital experience of Dentrix Ascend!
Cons
Was awesome! Didn't have any integrations with other vendors.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Mixed feelings...
Reviewed on 2019-06-21
We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS...
We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether.
It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...
Pros
Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...
Cons
There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005.
Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software.
I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Owner
Reviewed on 2022-09-30
Great when I have multiple offices and w with Covid being cloud based we could always access
Great when I have multiple offices and w with Covid being cloud based we could always access
Pros
Cloud based and the easy access from any smart connected device
Cons
Can’t chart full cups restorations
Can’t choose colors for restorations existing. Treatment planned. Completed. And can’t make individual surface restorations on the charting
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Pedo
Reviewed on 2021-05-12
Pros
Works well, cloud based is wonderful. So many "workarounds" suggested rather than ensuring a truly functional product.
Cons
All of the suggested "workarounds" instead of ensuring true functionality. VERY challenging and time consuming to create insurance fee schedules with copay percentages for each plan. Should have option for patients to automatically become inactive after "X" number of months have passed since last visit. Should not be able to appoint inactive patients without first changing them to active. Better notification of balances / credits / ideally on appointment card. The ability to delete any procedure (EVEN IF IT IS ON A PRE-D). The ability to add a D0230 to a treatment plan without first having to add D0220 then change as a line item to D0230. Online scheduling never worked properly/ MANY ERRORS in scheduling/ double booking/ and we have now disabled.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Keeping it real-
Reviewed on 2019-05-03
Our team just got onboard with the online booking feature and it seems to reaching those hard to...
Our team just got onboard with the online booking feature and it seems to reaching those hard to reach recare patients, which is great.
Pros
As a first time dental software user, I am pleased with the interface and ease of navagating through Dentrix Ascend. I love that they are constantly updating and bringing new features to Ascend that are specific requests of most of their customer base. They go above and beyond hearing and addressing our needs as the consumer.
Cons
What areas of improvement I feel are needed, having the ability to change an insurance from primary to secondary and visa versa without using so many clicks and steps. Also having the ability to print detailed receipts for specific collections, more specifically for Flexible Spending and End of year tax statements. Otherwise, perfect system.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
not very user friendly
Reviewed on 2022-08-11
Our office transitioned from Dentrix Core to Dentrix Ascend and it was a VERY difficult transition....
Our office transitioned from Dentrix Core to Dentrix Ascend and it was a VERY difficult transition. The accounting aspect was VERY difficult to learn. Many of the Core features did not transfer over to the Ascend, so we were having to use 2 management softwares for more then 12 months.
Pros
Scheduling appointments was simple enough.
Cons
The accounting portion was terribly difficult to navigate. Not at ALL user friendly.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent move from server-based Dentrix
Reviewed on 2018-11-09
Before using Ascend, we were constantly having server and networking problems. There was no...
Before using Ascend, we were constantly having server and networking problems. There was no telling what morning we would come in and have a problem accessing our PMS. It happened so frequently that when we finally had our server crash, we jumped on the opportunity to upgrade to a cloud based program. Although using Ascend is a complete change from using Dentrix, we became familiar with the new program within a few weeks and have never looked back! It was the best choice we ever made!
Pros
I love that the software makes regular updates that I don't have to download and apply myself. The ease of having our program available on different devices like an iPad makes it extremely convenient. Ascend is highly user friendly, if you can use a webpage, you can use the program. I also love not ever having to worry about an access problem when I have an issue with the server!
Cons
There are some features not available. There aren't as many options to change settings for individual practices as there are in server based programs. It was difficult to get used to using only one module at a time; ie: I can't have the ledger open on one person and look the chart at the same time.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
A work in progress
Reviewed on 2020-04-02
The pros outweigh the cons for us! To have a cloud based software offers convenience like no other....
The pros outweigh the cons for us! To have a cloud based software offers convenience like no other. We are hopeful that other practices will chime in and vote for more practial features that Dentrix Ascend will be able to add to the software and take them to a superior level!
Pros
Amazingly convenient! It's so nice to be able to work remotely since this software is cloud based. If there is a power outage or internet goes down at the office, we can continue on using cellular data.
Cons
The lack of features available that are extremely common for dental practices. For example, printing off routeslips 2-3 days out is not an option, only "next day" route slips are able to be printed. Also, unable to send a prior-authorization to a secondary insurnace.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Critical Part of Success
Reviewed on 2019-11-01
I purchased a satellite office from a retiring dentist. I am practicing 2 1/2 - 3 days a week by...
I purchased a satellite office from a retiring dentist. I am practicing 2 1/2 - 3 days a week by appointment only by myself (no staff). I can't imagine running the office without Dentrix Ascend. I worked as an associate for 16 years at a practice that used standard Dentrix. I keep telling my old boss to purchase Dentrix Ascend. They never uploaded the updates that came via disk, so they kept piling up. They did not want to pay for the IT guy to come to the office to update the system.
Pros
I love the automatic updates to features that pop up when I log in with full explanations available for me to choose when to watch.
Cons
I have no complaints about this software.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
highly recommended
Reviewed on 2019-08-07
i really love the software hope they can make the reporting a little easier to work with.
i really love the software hope they can make the reporting a little easier to work with.
Pros
i used to use so many plug ins application to do run the business the i wanted, but now i just have Dentrix Ascend and that can take care of all those thing for me. the ability to have access for any where and from any device is a blessing.
Cons
i would like to see more about reporting. its not as great as it was in the original dentrix software. but you can do a lot more with this one.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Has potential.... needs more features
Reviewed on 2019-08-22
Would really be a great program, however it is missing too many key components.
Would really be a great program, however it is missing too many key components.
Pros
The program is visually great to look at and is very basic, easy to use.
Cons
Ascend must incorporate more features from outside sources. At this seminar out of a large room of vendors, we could not find 1 who's program could be used within Ascend.
Alternatives Considered
EaglesoftReasons for Choosing Dentrix Ascend
Viive was no longer availableReasons for Switching to Dentrix Ascend
Needed a cloud based product- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Dentrix Ascend Review
Reviewed on 2019-08-07
My overall experience is good. I am a start up agency for mobile delivery of services and I need a...
My overall experience is good. I am a start up agency for mobile delivery of services and I need a platform that is accessible to multiple users and will work as we grow.
Pros
I like the generation of the Patient Clinical Record as we submit it for the patient’s medical record.
Cons
The charting is time consuming and could be better streamlined and tailored to my needs.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ascend is the BEST!
Reviewed on 2019-08-21
Pros
I was a long-time regular Dentrix user so when I branched out to open my own practice, I wanted something that was similar to what I was used to but also had even better perks! And I feel like we got just that with Ascend. It’s easy to use from any computer, laptop, iPad, phone or even from home. And the BEST part is they are always asking their current users what can be improved upon... they want their clients happy with Ascend! I love it.
Cons
Only a couple of cons... but I think that the Ascend software developers are currently working on these:
No time clock within Ascend
No lab case manager
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
dentix ascend in dental offices
Reviewed on 2021-05-17
Once we got rolling it has been easy to get used to.
Once we got rolling it has been easy to get used to.
Pros
cloud based so it makes access to records from home much easier
Cons
They need to change the name to just Ascend. It is nothing like the Dentrix core software. There could be better ability to input multiple family members with same email addresses. In the home screen, doctors are able to acess patient charts in area when we see our notes are not signed. We can only currently edit the note.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fired my IT. Never have another Network and software issues
Reviewed on 2019-08-14
Pros
Cloud storage with HIPPA compliance.
Being able to access the complete software at off site .
Constant new feature updates.
Cons
Lagging response due to internet speed and connection.
Separate module for xrays