--- description: Detailed reviews on Zingtree based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zingtree with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zingtree Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Zingtree](/software/103425/zingtree) # Zingtree Canonical: https://www.getapp.ca/software/103425/zingtree Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/103425/zingtree?page=2) > Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. > > Verdict: Rated **4.4/5** by 95 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zingtree Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly. A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include: • Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message. • Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support. • Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line). Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 95 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zingtree - **Location**: Larkspur, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Zingtree's subscription pricing starts at $25/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - "What If" Scenarios - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Application Management - Automated Routing - Blended Call Center - Business Process Automation - CRM Software - Call Center Management - Call Scripting - Call Transfer - Collaboration Tools - Computer Telephony Integration - Customer Database - Customizable Branding - Customizable Forms - Data Analysis Tools - Decision Tree ## Integrations (6 total) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Business Process Management Software](https://www.getapp.ca/directory/273/business-process-management-bpm/software) ## Alternatives 1. [Yonyx](https://www.getapp.ca/software/91207/agi-self-service) — 4.7/5 (256 reviews) 2. [Salesforce Service Cloud](https://www.getapp.ca/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) 3. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [Decisions](https://www.getapp.ca/software/105383/decisions) — 4.6/5 (27 reviews) 5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Zingtree offers essential functionality that I could not find in another service." — 4.0/5 > **Gary** | *June 20, 2018* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: The purpose and design are very good for the end user. Also the ability to upload and customize features is helpful. > > **Cons**: It takes a while to understand the back end experience. Also, there are many layers of functionality which are all visible at once. > > It offers functionality that I could not find anywhere else. ----- ### "Awesome Software - Amazing Time Saver" — 5.0/5 > **David** | *August 1, 2018* | Recommendation rating: 10.0/10 > > **Pros**: This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables. > > **Cons**: The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software. > > Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software. ----- ### "Very easy to set up and edit" — 3.0/5 > **Fran** | *June 21, 2018* > > **Pros**: I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product). > > **Cons**: Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition ----- ### "Just what I was looking for\!" — 5.0/5 > **Jennifer** | *December 23, 2018* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot > > **Cons**: I would like to see the ability to add images to buttons, without having to use code. > > I’m really happy with the features, quality and pricing. The support has also been immediate and thorough ----- ### "Bill from ZingTree was a wonderful person to work with." — 5.0/5 > **Verified Reviewer** | *July 26, 2018* | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, easily integratable with ZenDesk and other software. Has helped the company expand with troubleshooting processes. > > **Cons**: More API options would be nice, not just email node support. Also, having multiple people using the same tree sometimes resulted in an error when generating nodes at the same time. > > Company has been more effective in the troubleshooting aspect of ZingTree\! ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/103425/zingtree?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/103425/zingtree) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data