Zingtree Reviews

As a developer, I appreciate the ease of use on the platform, I could hand this off to non-developers and they're able to quickly understand and maintain the application.

The customer support I've received has been incredible, the live chat and the phone support has been extremely helped.

I've noticed a few bugs along the way, but the support team has been pretty good about fixing them.

We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot

I would like to see the ability to add images to buttons, without having to use code.

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition

We use this for internal training and helping agents learn our products and services. We were able to use this to launch our newest products, as well as our app updates

Building out the trees can be a little taxing. We have several branches for each main category so it can get daunting.

Easy to use, easily integratable with ZenDesk and other software. Has helped the company expand with troubleshooting processes.

More API options would be nice, not just email node support. Also, having multiple people using the same tree sometimes resulted in an error when generating nodes at the same time.

Once you start digging in, you see that the possibilities are open-ended. There are several tutorials that provide a full walk-through, but in many scenarios, they're just a starting point if you start thinking out of the box.

I think one of the major pros is that the staff is very receptive to user input. Often if you're trying to find a way to make something work, they'll either help you or include it on the next release.

There's a bit of a learning curve, but compared to similar services, I wouldn't let it deter you from using it.

I used ZingTree about a year ago and found it easy to get up and running and easy to embed into our websites

I found that re-using pieces of trees to be a bit of a burden. I know you've made some progresses to move it forward

While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.

I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.

The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.

Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.

It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad.

Its hard to make anything look professional without custom html and css. Maybe add more customization or drag and drop capabilities for customers with less technical background

The clean look and feel as well as the ease of use. This product and the reporting are fantastic. Keep up the good work.

Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

Easy to learn/implement, features are straight forward with already pre-set themes.
Ability to have multiple level permissions is a plus also.

Could use more updated forms.
Themes seem to be limited.
Some sites are not fully compatible with browser settings.

I love the flexibility of how you are able to put all kinds of data/images/videos into the steps you present. The drag and drop tool for building out the flows is quite nice too. It can be a bit clunky from time to time, but overall it helps out great.

I wish the intercom integration worked a little better. I don't really think I've ever been able to successfully make it function for us, but i may not have been doing something right. This also ties into the hosting options, which while it works, was a little clunky to set up too. Overall though we love the tool and its saved us lots of time

Clean UI and the end user experience is really nice. It's easy to get started, and there seems to be a lot of support documentation.

I can't throw anyone on the project, the people I've tried to get to take over building support trees get overwhelmed. It seems like we have to switch between views a lot.

Allows easy customization with videos, pictures, and links. Customers can assist themselves without needing to use a contact form.

-Gets very messy and convoluted with large trees
-Reports could be better set up to provide tracking and session information

I'm using this software to connect with my team and build a connection so we can easily communicate so this software is accessible, flexible, and powerful enough to meet our criteria. its functions and themes are also impressive and relaxable users.

Sometimes I face issues regarding new connections or adding new members.
Or sometimes its server is down due to heavy traffic.

The UI for buildings the trees incredibly easy, the embedded support and documentation makes the software that much easier to get going with!

I haven't run into any serious cons against the software at this point. I have made several trees and shared them with my team without any issue.

Allow you to easily keep up to date your process map, get feedback from users, quite intuitive to use. This definitively

A great added feature would be the auto-generation of the full process map to be able to see the process map in one glance

The flexibility of Zingtree allows me to capture multiple business requirements with one system. currenty we have workflows built for our call center teams, but plan to expand to all of our operational work groups in the future.

Integration with our level of highly secured IE11 creates issues with some of the functions of your software.

The ease of use, make complex things easy.
Ease of use to link multiple decision trees in just one big roadbook for solving rather complex IT problems for EndUsers

I 'mis' the possibility to change the font of the Enduser view
I 'mis' the possibility to change the fontsize of the Enduser view
I 'mis' the possibility (or have not found it yet) the possibility to give imported pictures 'relative" sizes which follow the size of the popup for the EndUser view

How smoothly it integrated into sales force. Also liked how the changes were instantly in salesforce

There really wasnt anything that I did not like about the software. It satisfied all of my needs for script making.

Complex decision trees allow for many variables so I can give all options necessary for a client to make a decision.

Needs more output options. Does not fit well with my website. Additional options would make it seamless.