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87 Reviews
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Super User Friendly!
Reviewed on 2018-12-21
Pros
Love this software. Extremely easy to use yet still very efficient and detailed.
Cons
No complaints- just that we didn't find it sooner.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Meets all the requirements
Reviewed on 2017-12-11
Professional & quick services
Pros
It's easy to find a reservation in the system. Easy to check-in & check-out guests.
Are given complete and detailed information about stayover guests & movement.
The calendar is easy to manage, exposes all days, room numbers, number of inhouse guests and rooms availabylity.
It's easy to create new reservation or invoice.
It is too easily and quickly to find information about guest.
Statistical reports are presented in detail.
In case of malfunction or delays, there is always a quick response and the problem is eliminated quickly.
Cons
Interface of old version was more acceptable.
There is no NO SHOW button along with Cancel and Delete.
Response from Base7booking
Thank you for your review, Tinatin! We're thrilled that you are satisfied with the software and we will take your feedback to become even better!
Best regards, Base7booking
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
didn't get what was promised
Reviewed on 2018-06-05
It's has learned me allot about pms system because you have to do allot yourself, also how it's not to be done
Pros
the multiproperty fitures are good and the system itself is easy to use, it's cloudbased and has good reports
Cons
The system is like a Bentley (also the price) wich is missing 2 gears. When we signed the contract they where working together with Cubilis (CMS) as partners. But the system don't work together
like they should. something happend with Cubilis and Base 7 and it looks like they aren't speaking to each other. In the meanwhile it's not possible for me to connect allot of important OTA's to Base7 and all the reservations have to made manually. Because they aren't giving us what was promised I demanded a refund, but we couldn't even speak about this.
Response from Base7booking
Dear Bart,
we're very sorry to hear that you are so frustrated. What you are referring to is the handover of channel manager questions to the Cubilis support team that we communicated to all our customers by the end of last year. We still have a very close relationship to Cubilis as one of our partners and we exchange on a daily basis.
From what I can see, you also had a long conversation with our Support team on this and I think my colleague already told you that connecting OTAs was never a question of features within a PMS but always a feature of a Channel Manager. Once the activation is live, there is no need to enter reservations manually into the system at all. We forwarded your request to our colleagues with Cubilis already.
Please do let us know about the outcome of this and please feel free to get in touch anytime.
Best regards, Dina
Base7booking
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great features and support
Reviewed on 2016-07-27
We've been using Base7Booking from the beginning. It's been a great help for us so far. And we cannot imagine using an other software.
Pros
The SGUMUL is really user-friendly, so easy to use that anyone can handle in a really short time.
Cons
The development of new features and functionnality takes time. And that's the only con we can say about it.
Response from Base7booking
Dear Frederic,
We would like to take this opportunity to thank you for you review and are happy to hear that you cannot imagine using another software.
We would like to ask you about the development of new features and functionality. Are there any particular features and functionalities that you think we have not updated or implemented? If this is still the case, we kindly ask you to send us a list of these to [email protected] and we will get back to you as soon as possible.
We thank you again for your continuous support of our system and we remain at your disposal should you have any further questions.
Kind regards,
Hotel Care
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Base7 a smart system to REALLY facilitate your work
Reviewed on 2018-05-10
concentrated a lot the procedure of reservation handling
Pros
The programme has an easy layout and intuitive functionality.
Base7 is making the difference by being the unifying instrument of all the different manual procedures we were using before and that we could not renounce to even using other PMS programs.
Cons
Past/closed bookings look like open ones, I would suggest to graphically find a solution that allows to display those ones differently, a little bit like for the unconfirmed bookings.
Its only single currency based
I'm not completely satisfied with the unique option for the channel manager (Cubilis)as I don't find it intuitive and easy as base7 and it's not very responsive in terms of technical support.
Response from Base7booking
Thank you very much for your review, Giorgina! We're happy to hear we can make your life a little easier. Regarding your comments: If you use the check-in/check-out functionality, closed reservations will be displayed in gray if you pick the calendar filter "By Reservation Status". Also, we offer connectivity to a variety of Channel Managers, you can see them all in the Integrations tab. Please feel free to reach out to our support team for further advice.
Best, Base7booking
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
3 years of better organization
Reviewed on 2016-07-30
I ve used the software for 3 years and am very happy with it, and if I don t use it to its full potencial, it s merely because of my lack of time and poor computer skills to look fully into it . Still it has improved the all organization a lot ...
Pros
Easy to use
Cons
a few issues remain unsolved even after a few calls and enquiries to customer support . A few issues also with the spanish billing system, not fitting the base 7 format perfectly ...
Response from Base7booking
Dear Laetitia,
We could like to take this opportunity to thank you for your feedback on Base7 and it is great to hear that you are still happy with the system after three years.
Regarding the few issues you have experienced, could you please write to us directly at [email protected] mentioning the issues you have and we will do our up most to solve them for you or to guide you on how you can proceed to achieve a similar result on Base7.
Kind regards,
Hotel Care
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
I discovered a new software easy to use.
Reviewed on 2017-11-28
Pros
What i like most os the simplicity of the software. I also much appreciate the promptness and efficency of the customer support.
Cons
It seems that some functionalities do not exist like creating a block of reservations for groupe. Daily user report. Some of the functionalities are not adapted to our country. The unability to connect it to another software like Food and Beverage.
Response from Base7booking
Hi! Thank you for your review, we appreciate it! We actually work with a POS provider for restaurants and bars, please feel free to get in touch with our Support team to learn more. Best regards from Germany!
- Industry: Hospitality
- Company size: 1,001-5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Features!
Reviewed on 2018-12-10
Although this system is lacking in a couple departments, it has ALOT of functionality.
Pros
Best thing about this is the ease of learning, as well as the smart calendar. Keeps everything in order for me in one single place!
Cons
The system is cohesive with some other software like it is supposed to be. I believe they are working on this feature, but it honestly a big downfall and ultimately a time waster.
Response from Base7booking
Hi there, thanks a lot for your review! It's great to hear such feedback! Please feel free to get in touch with our Support team at any time if you have trouble or experience any issues. You can also suggest feature ideas here: https://base7booking.zendesk.com/hc/en-us/requests/new
Best regards, Base7booking
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good service but have to email for help. Not instantanious.
Reviewed on 2018-05-14
More exposure. Has some features my old system did not have.
Pros
Seems to cover all the bases. Functional and not too bad to use once you get used to it. I am still learning how to use it.
Cons
This software is not as user friendly as the one I used to use. I switched for more exposure and more chance for business. Too many steps to be taken when it could be easily simplified and made much more user friendly. Probably easy for the very computer savy user.
Response from Base7booking
Hi, thanks for your review! We'd love to know more details on where you struggle with our system so we can try and make it better. Please feel free to get in touch with our support team anytime.
Best, Base7booking
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
A great price for Value software. I feel the Data are very secured and the service behind is...
Reviewed on 2017-12-05
Pros
The fundamentals to manage your hotel bookings are great but it's the add ons that make the value of the software! Ikentoo to manage your restaurant, the online booking engine, the invoice/accounting, stats, V.A.T. , etc.. All those (and I hope more in the future) are the real plus.
Cons
it's a trivago company. They switched size.. We recently received a great update to offer alternate prices and I was thrilled !! until it saw I had to pay a year to use it.. It used to be "by hôteliers for hôteliers".
Response from Base7booking
Thank you for your review, Stephane! We're very happy that you are satisfied with our software! Regarding your comment on the one-year payment: All of our contracts are on a yearly basis, that's unrelated to any updates. Please don't hesitate to contact our Support Team if you would like further clarification. All the best, Base7booking
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Full control
Reviewed on 2016-07-27
No overbookings. Integrated with our own web-site as well as booking.com and Expedia. Easy to work more people inside at different level. Must have.
Pros
Easy to see the bookings and make invoices.
Cons
Little bit difficult to set up the first time and make it all work together. Got good help from Base7.
Response from Base7booking
Dear Geir,
We would like to take this opportunity to thank you for your positive review and for your continuous trust in Base7booking.
We are always aiming to improve the easiness of setting up the system and learning how to use it by providing our customers with setup and training sessions where we walk you through the software and answer any questions you may have. If you think of anything else we could do to ease our clients¿ transition to Base7booking, we kindly ask you to send your suggestions to [email protected]
Kind regards,
Hotel Care
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Base7
Reviewed on 2019-01-16
This system allows us to receive bookings from multiple online travel agents somewhat seamlessly. All of the reporting that you would need is easily available. We like the simplicity and ease of use.
Pros
This was a very easy-to- learn PMS for our small motel. All the basics are there for us.
Cons
We had trouble with Cubilis, which is Base7's channel manager. Something to do with their being on european time zone and us in the US, we had a frustrating amount of over bookings until we switched over to another channel manager at additional cost to us.
Also, customer support is only available by international phone number if needed immediately or by email which is usually answered in the middle of the night. Not optimal.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent solution
Reviewed on 2016-07-27
The staff is competent, the solution very good, well thought by hotel professionals. Debugging takes some time though as some basic functions are still broken. But with the new version coming soon we hope they'll be adressed. If you are looking for a frontend solution but are afraid that your staff won't understand it, take Base7Booking! The solution is powerfull but very easy to get ahold of
Pros
Ease of use, clarity, reliability, integrated to almost every other channels through Cubilis (Beware, payant!)
Cons
Some basic features broken, such as downward price counting and other small things
Response from Base7booking
Dear Laurent,
We would like to thank you for your feedback on the Base7 system.
As you mentioned the old version we are glad to inform you that the new version is now available and you can use it. All of our new features are now implemented directly on the new version.
You mentioned some broken basic features ¿ could you please send an email to [email protected] detailing these in order for us to provide you more information for these.
We hope that you keep enjoying the use of Base7 and we remain at your disposal.
Kind regards,
Hotel Care
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Base7booking - easy and functionnal
Reviewed on 2016-07-27
Using this software for now 3 years, all of out team really like it. It is easy to handle, and always improving.
Pros
A new employee will very quickly understand and be able to work with the software, it is realy maniable
Cons
So small things that have to be fixed
Response from Base7booking
Dear Catherine,
We thank you very much for your review and happy to hear that even your new employees can easily adapt to the software.
You have mentioned that there were a few small things that have to be fixed. Could you please inform us on what they are by sending an email to [email protected] in order for us to update you on these features.
We thank you in advance and we hope you continue to enjoy using the Base7 system.
Kind regards,
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Overal experience is excellent.
Reviewed on 2017-12-05
Easy day to day management of the hotel . No booking errors.
Pros
Base7ooking is a user friendly software . It offers everything that is requred to manage a small hotel. We specially like the new improved booking portal and the possibility to be connected with a channel manager.
Cons
The information we need for accounting could be better, at least for our reporting purposes. It would be great if the software would have an option to scan the guest document.
Response from Base7booking
Dear Klara,
Thank you very much for your review! We are very happy that you are satisfied! We will, of course, do our best to keep it that way! :)
Best wishes, Base7booking
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Job Base7Booking
Reviewed on 2016-07-27
looked , looked and looked some more at all the different programmes available , tried a lot of demo sites , found base7booking, and that was the 1, I could not fault the service I received when I was just inquiry on the functions and cost to suit my small property. It ticked all the boxes,
Pros
the ease of moving around the different areas, the dashboard keeps me up with what is happening , able to add and change rates which change all my site without having to leave base7booking
Cons
not being able to add a last minute promotion to attract more direct traffic. wish it could automatically send emails at different stages of a guest stay , pre arrival arrival day prior to departure and review at finish .
Response from Base7booking
Dear Sandra,
We thank you very much for your informative review and it brings us great joy to hear that our system ticks all the boxes for your hotel¿s daily operations.
Regarding the cons that you mentioned in your review, we do not have a solution for that at this moment in time but we take good note of these features and will communicate these to our team.
We hope you continue to have a good experience with Base7 and we remain at your disposal.
Kind regards,
Hotel Care
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great solution fur us
Reviewed on 2016-07-27
We are a 30 rooms hotel and this program fit us perfectly.
Pros
Easy to use and usable from anywhere
Cons
Some small promised improvements are still not done
Response from Base7booking
Dear Lysiane,
We would like to thank you for your review and we are very glad to hear that our solution is working great for you.
Regarding the small improvements you desire on the system, we kindly ask you to please send us the list of improvements you wish to see on Base7 and we can analyze these and get back to you for these.
We look forward to hearing from you and wish you great experience with Base7.
Hotel Care
- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy and Use friendly
Reviewed on 2016-07-28
The system is very easy to use, i learned it 3 days, we totally recommend it!! The staff is very comfortable using it, and make check ins and check out to do it really fast.
Pros
easy to train other people with.
Cons
we have to use a separate cc system in order to charge cc.
Response from Base7booking
Dear Josanny,
Our Base7 team would like to thank you for your kind review of our system. We are happy to hear that you and your staff find it comfortable and easy to use.
Regarding the credit cards, we are working with a partner called Stripe, which would allow you to charge credit cards directly via your Base7. If you would be interested by this we would be more than glad to guide you through this setup and show you the different things you can do by using Stripe as your payment gateway platform on Base7.
We would like you remind you that we remain at your disposal and are happy to answer any questions that you have.
Kind regards,
Hotel Care
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
We have been using Base7 for over a year for our small motel.
Reviewed on 2017-11-28
Pros
It's simple and most things are easy to figure out. I like the statistics and being able to see at a glance where we stand daily, monthly, yearly and year over year.
Cons
Some items are difficult to figure out , i.e. how to change wording on invoices, how to modify reservations after invoicing, using it on cell phone.
Response from Base7booking
Hi Anita, Thank you a lot for this great review! We are happy that you feel using Base7 is easy! For anything that is unclear, please do not hesitate to get in touch with our Support team or use our Knowledge Base: https://base7booking.zendesk.com/hc/en-us
All the best, Base7booking Team
- Industry: Leisure, Travel & Tourism
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very fast and pleasant transaction. Very helpful with questions. Friendly employees on the...
Reviewed on 2018-05-18
She supports us with the guestbooks. Very good communication with other booking portals
Pros
The software is easy to understand and very easy to use. The bookings are optimally created. Perfectly!!
Cons
There is nothing wrong with this program. We are very satisfied with the software. We would recommend this software to anyone else.
Response from Base7booking
Thank you, Sabine, for this amazing review! We're delighted to hear that you're happy! :)
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Best improvement for my business in recent days.
Reviewed on 2018-05-14
Pros
Easy to manage, I have only used three diferent reservation softwares and this is the simplest that I' have used. I ilke the ease of use and the diferent carachteristics
Cons
Non a lot of preformed categories, almot everything has to be formed or customized from the beggining. Maby stanadar categories for the indutry that will be used will make an easier transition from older to new system.
Response from Base7booking
Hi Gustavo, thank you so much for this great review! Please do get in touch should you need anything!
Best, Base7booking
- Industry: Leisure, Travel & Tourism
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Facile rapide et pratique
Reviewed on 2016-08-04
Easy to use and easy to install
Very efficient for small business like ours (28 rooms)
you receive all needed information rapidly and reflect easily the situation
Pros
accessibility
Cons
you ca not choose how all your reports will be printed
Response from Base7booking
Dear Laurent,
Thank you very much for your kind review and our Base7 team really appreciates it.
For the reports, we are currently working to develop print/export buttons for all the reports found under the statistics and accounting tabs as we do hope to provide our clients with all the necessary tools for the short-term and long-term objectives.
Kind regards,
Hotel Care
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Not bad for the money. Still a lot that can be improved.
Reviewed on 2017-12-05
We are linked to a few booking platforms through base7 which makes our life easier. Also the credit card facilites we use through base7 work well. The calendar view is not bad which gives us a good overview re our bookings and how to plan everything out.
Pros
Booking platform is easy to use, internal calendar is user friendly and simple, client base okay, connection with stripe works very well.
Cons
Documents that we send out to clients (e.g. invoices) can not be personalized and therefor the design is very poor and not up to CI standards. That there are no two-way-interfaces with super common platforms like Airbnb. Channel management is not easy or intuitive but rather complicated. Not enough accounting features. Very complicated when it comes to invoicing... the booking engine is not very user friendly, e.g. it does not show which dates are available on a calendar and if something does not work it only tells the user that there has been an error but does not explain that the hotel e.g. has a minimum stay policy and that is why the request does not show results...
Response from Base7booking
Dear Karin,
Thank you very much for your review and your valuable feedback! We are continuously working on improving our features and will keep you posted with further updates.
Best, Base7booking
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Always with me
Reviewed on 2016-07-27
Easy to use,always very friendly and patient customer care! Everyday!! Ask any question:you ll get your answer immediately!!
Pros
Easy to use and very clear
Response from Base7booking
Dear Caroline,
We would like to thank you very much for your review. It is great to hear that you are happy with our services and that you find the system easy to use.
If you have any other questions we remain at your disposal and we hope your experiences at Base7 continues to be a good one.
Kind regards,
Hotel Care
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Base7 booking is a great system, simple and easy to use.
Reviewed on 2018-05-16
Pros
It's simple, self explanatory not complicated. Easy to read the reports and find the information needed
Cons
Some items can't be changed like the registration card, if rates on different days we have to split bookings.
Response from Base7booking
Hi Jodie, thank you so much for this review! We really appreciate it! :)
