Vagaro Reviews

I set this software up for a massage therapist shop. It was for an individual who needed to contract out 2 services, yoga and massage therapy. In order to do that, we had to buy 2 subscriptions what was sort of a pain. However, the ease of use of software was great. There's integration into yelp and facebook. It integrates right into your google calendar which is super important for people that are really busy. Also its way cheaper than mind body so that's a bonus.

They provide everything you need in order to setup a successful massage shop or whatever in fitness you are doing. They even take credit card for services. If you swipe it on your phone in the mobile app, it will ask you for a tip. On ipad, it doesn't.

Also vagaro allows you to rebook an appointment on the spot which I found very convenient for rebookings.

It was really hard to setup multiple services within the shop. I had to setup yoga and massage under 2 different employees but the same name, with 2 different google calendars. It was really messy. It works best when you have employees and can set them up under services they provide, if your solo and provide more than 1 service that aren't related, its hard.

I like the convince and ease of having this on my phone and my computer. I always have my work schedule with me and can easily access all my client notes and past appts on the go. Its aesthetically pleasing and easy to use. I can easily make adjustments in real time that are reflected immediately.

I think there needs to be a better way to create changes in an employees schedule. Something that would allow you to switch up their availability moving forward without it changing past dates. For example: If Molly is working Mondays thru Fridays during the school year but only Tuesdays and Thursdays in the summer I would like to be able to do that instead of having to create custom schedules for each day.

Finding a class and booking it or selling it out.

The glitches of scheduling. Customers would prefer to come and pay in person causing a long line and hold up starting class.

Although certain features could be better, over all the ease of use and the value

The online booking could be more user friendly.

Its easy, easy for clients as well. I love all the forms options, I think its ridiculous that. Have to pay $10 a month just to have the cancellation policy and card on file. This is a booking app, it should come with.

a lot of the extra features should not be that much money. Especially the cancellation one, that's ridiculous. $10 to have a card on file while I already pay $30 for the app. The forms sure, but to just obtain a card is obnoxious.

I do like how user friendly Vagaro is. I love the many features that I utilize. Forms is one of my favorites! I can keep everything in one place for my business and it's organized.

There are some features that I would like a little easier.

Customers can make appointments using Vagaro's user-friendly online scheduling platform at their convenience, which can boost bookings and lower scheduling mistakes.Vagaro provides capabilities for maintaining customer data, such as appointment histories, purchase histories, and preferences. This can help companies personalise their services and forge closer connections with their clients.

Learning Vagaro can take some time, especially for companies that aren't accustomed to using scheduling and management software. Staff employees may need to put in time and money to train for this.Cost: Vagaro has a number of pricing options, however some companies could find the price to be greater than that of other scheduling and management programmes.

The payroll feature is amazing, the electronic forms-excellent, the ease of use, the availability of support. I can't say what I like the best because I love it all. Oh and their credit card rates are as comparable as they are with square so I switched because having it all in one system is so easy.

The screen only populates to whatever person is logged in at the time and you have to pick the other operators to see their schedule. I would like for it to populate with everyone that is on schedule that day.

I absolutely love the online scheduling, appointment reminders, SOAP notes, electronic forms, and the ability to secure a credit card at the time of scheduling appointments.

Vagaro has not had any issues that I felt negatively about

Vagaro has become an important asset to the growing of my business. It has allowed me to manage the clients that I have currently and service potential new clients.

I currently have no complaints. I have been using it for 10+ years and I love it.

I finally have the ease of doing that I am best at. I have NEVER liked the "paperwork" of my business, and Vagaro has allowed to excel at being a business owner but with out spending the insane amount of time I was use to using to keep my business running. I love that its like having my own personal assistant!!

there are so many features, that sometimes i have a hard time locating a setting change, or a feature I need to use, without help. I do love that I can ask them.

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

Cost affordable
All the features that are available
Easy to use
Clients love the reminders that they can get

I haven't found anything yet. Using the marketing tools can be challenging for a new comer, but for the most part I don't have anything to complain about.

We went with Vagaro because it had many of the features our customers were accustomed to, such as loyalty rewards and memberships.

The customer memberships don’t roll over if the customer doesn’t use the service that month. The way the system tracks multi service prepaid packages, is confusing and nonsensical. I spend countless hours a month combing the system for these errors and it makes our company look incompetent to our customers.

A pleasant user interface for setting up, easy to navigate, and the possibility of simplifying and customizing it. This ease of use gave the customer a comprehensive idea of the services we offer in a professional marketing manner and in a very simple way, devoid of any complications that may confuse the user, whether for the customer or the service provider. Most customers love how easy it is to book Appointments and get a text confirmation with just a few clicks and here lies the good marketing role of this feature in particular.The possibility of direct integration with the customer's Google Calendar is among the best that this program has to offer, as it has facilitated online reservations and appropriate appointments for people who are busy most of the time.The availability of electronic payment gateways by credit cards has provided many advantages, including ease of invoicing and documentation of payments. It also saved some customers the embarrassment of not paying a tip. By using the card, only the cost of the service will be deducted. With regard to customer service, I have sometimes felt that they may have the same amount of desire that I have for the success of my store, due to the amount of patience they possess. They are always keen to provide the best services despite the increased demand for them.The possibility of re-booking an appointment at the time you find it very appropriate to re-book.

There are those who consider the program to have an exorbitant monthly subscription cost, but for me I find it acceptable compared to the services provided .It is not possible to set up multiple services within the store, as we had to set up physical therapy and massage under different employees with the same name as my store with two different Google calendars, which might make it a little messy.I fully understand that this program has a marketing aspect, but the frequent ads sometimes make it very annoying.The inability to print some important data that pertains to the client, such as contact information or my address list, which makes me compelled to copy them manually.The inability to allocate specific days incidentally during one week, in other words. For example, in the event that we have an emergency circumstance that made me compelled to close the store on this day, let us say that it is Wednesday, then when I block this day only specifically from this week only, that is, for once One, it will ban all similar days in the coming weeks, which may result in qualitative changes in appointments and reservations, or accounting errors, as there are many future prepaid reservations that may cause some serious problems , so I hope that Some flexibility will be added in the next updates. We need to add upgrades to the services in a branched way from the basic service without the need to add them separately, as this is better in terms of form and organization.

It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!

It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.

The only thing I like about Vagaro was cancelling. I miss a few features versus our new system, but overall the system does not have a lot of pros besides being able to color code services.

The software itself is slow, buggy and we had multiple problems with it. After repeated calls to customer service they blamed it on our internet service which I upgraded with no change. I called back and they blamed my computer, to which I upgraded memory to make the computer faster. I continued to have issues. We just cancelled in January and they continue to bill me monthly, even after repeated attempts to get them to stop. Customer service takes an hour to get through to a person and they are not helpful.

Vagaro iseasy to use, easy to train, and offers fair pricing.

If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

integration wasn't difficult , even if your not technology savvy its still very easy to learn and setup . Stylists and customers love it! from reminders to booking . Ease of use is very impressive with both. And as Stylists we have not even tapped into the full or depth of tools that vagaro offers. Iv'e tried others and hands down Vagaro is a win/win for you and customers. There's a video tutorial for every feature . My wish to grow salon or to multiple salons to take full advantage of the minds that built and continue to maintain/improve the perfection of Vagaro.... "Very Grateful"

No complaints and every now and then we'll hear something didn't work . But it's usually the User, the Cell service or Internet. NO COMPLAINTS VAGARO. I really don't have a complaint....unless you have the capability to read my mind , print real money, oh! let me customize my OWN colors , i love the Vagaro orange , sometimes black.....lol...keep up the great work!!!

Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal.

TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue

I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.

Vagaro is a planning, booking, and retail location programming that can assist organizations with smoothing out their tasks and further develop client experience. Here are a portion of the critical advantages of utilizing Vagaro:1.User-accommodating point of interaction: Vagaro offers a natural and easy to understand interface that makes it simple to oversee arrangements, client data, and monetary exchanges.2.Automated arrangement planning: Vagaro permits clients to book arrangements online all day, every day, saving staff time and decreasing the probability of booking clashes.3.Customer administration: Vagaro stores client data and history, making it simpler for organizations to follow client inclinations and buy history.4.Financial administration: Vagaro coordinates with installment frameworks and permits organizations to follow income, process exchanges, and deal with their funds progressively.5.Marketing instruments: Vagaro offers a set-up of showcasing devices, including email advertising, virtual entertainment joining, and designated advancements, to assist organizations with arriving at new clients and hold existing ones.6.Accessibility: Vagaro is available from any gadget with a web association, making it simple to oversee arrangements and client data in a hurry.7.Integration with different devices: Vagaro incorporates with various different instruments, including schedules, installment frameworks, and showcasing stages, to give a far reaching answer for

Vagaro is a planning and booking programming utilized by organizations in different businesses like magnificence and wellbeing, wellness, and occasions. In any case, similar to any product, it has its advantages and disadvantages. A portion of the cons of utilizing Vagaro include:UI: A few clients have detailed that the UI isn't easy to understand and can be confounding, particularly for the individuals who are not well informed.Restricted customization choices: A few clients have detailed that the customization choices for the planning page are restricted and that they might want to see more choices accessible.Client care: A few clients have detailed that client service can be delayed to answer and that the help group may not generally have the option to determine specialized issues.Joining issues: A few clients have revealed that the mix with other programming and frameworks can be tricky and may bring about blunders or information misfortune.Cost: A few clients have detailed that the expense of utilizing Vagaro is high contrasted with other planning programming, particularly for organizations that have a high volume of arrangements.It's vital to remember that these cons may not have any significant bearing to all clients and that numerous organizations are as yet happy with the product. Prior to going with a choice, it's prescribed to consider your business needs and exploration a few choices to see as the best fit.

The online booking feature is a MUST with our clients, they absolutely love it. Also, the fact that you can have your website attached, a beautiful website at that. The ease of entering in all of our services into the service menu, our prices, and individual time intervals per service and per provider. But, the BEST thing about vagaro, is the ease of paper work. We do our daily tally and weekly tally sheets, and vagaro makes that absolutely a breeze. I am part owner, salon manager, and reception and I do all of the employees paperwork and money handling, and vagaro is absolutely amazing and makes the process so much easier than other software I've used over the years. The transaction list, to be able to go through all checkouts for the day, to be able to refund, charges, cash, and checks all separated into categories. It's just amazing. The checkout through vagaro is nice as well, you can put in the tip amount, check, cash, or charge, without using their merchant services, which is a benefit because you have an actual layout of each customer, each transaction, whereas on the credit card machine, which is completely separate, you can only see customer, and how much paid, including tip. Since, we opened this salon, we have only had vagaro, and we will continue to only have vagaro. It's the best salon and spa software that is available. No matter the size of salon, or services offered. This system works for everyone. Also, the text message updates they send out when theyre down.

There are really only a few things that I like the least about Vagaro. One would be, the system issues, especially with the credit card processing. When we first opened we were using vagaro as our merchant as well for our credit cards, and we had nothing but issues. Even now, I get the texts whenever there is a software malfunction, and it seems most of the malfunction is with credit card processing. So, we ended up having to buy an actual credit card machine and go with a different merchant provider, and now all of that is resolved. The next thing I like the least is, you can't separate your business at all. We have both tanning and a hair/nail salon. So, our tanning hours are slightly different from our hair/nail hours, and there is no way on vagaro, or our website, to separate and add additional hours. The last thing I like the least, is that Vagaro really only allows you to add services, there's no where for us to list our prices for tanning on our website, unless we take a picture of the menu and post it in our pictures, which would be out of place.

Allowing businesses to create and sell gift certificates online, this feature has helped us increase sales. We have been able to personalize these certificates, making them more appealing to customers as gifts for loved ones. This has made the company more visible to a broader audience, which has resulted in more bookings and revenue.The social media marketing tools that Vagaro provides are yet another great feature that has been beneficial to us. We can now easily advertise our products and services on social media platforms like Instagram and Facebook thanks to these tools. We use the platform to schedule and publish posts, monitor their social media performance, and interact with their followers all from a single location. Online visibility has increased as a result, bringing in new customers and exposing them to a wider audience.

The platform has a steep learning curve and can be expensive for some businesses. However, I believe that Vagaro's advantages outweigh these potential disadvantages.I have to admit that learning how to use all of Vagaro's features took some time when we first started using it. On the other hand, the Vagaro support team was extremely helpful in guiding us through the procedure and responding to any questions we had. We were able to fully utilize all of the features of the platform once we got the hang of it, which has helped us streamline our operations and offer our customers a seamless experience.Regarding pricing, although Vagaro may be more expensive than other options, I believe it is well worth the money. For instance, the customizable gift certificate feature of Vagaro has revolutionized our company. Our ability to make and sell gift certificates online has helped us increase sales and bring in new customers.

A lot of features

Mediocre customer service
You advertise for them whenever you reach out to clients
Runs slow
Credit card processing is not the best; your money is held hostage for days at the end of the week and batches out to early
Your clients can be enticed by other salons in your area that also uses the site if they add their location