Vagaro

4.7 (3,459)
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Beauty, wellness & fitness appointment booking software

Overall rating

4.7 /5
(3,459)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.6/5

95%
recommended this app
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3459 Reviews

Julie
Julie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Excellent time management tool for startups and SMEs

Reviewed on 2023-07-27

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away...

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

Pros

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

Cons

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Cory
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Med Spa office organizing tool

Reviewed on 2024-04-04

Wonderful! It is used by several members of our staff for various aspects of our clinic operations.

Wonderful! It is used by several members of our staff for various aspects of our clinic operations.

Pros

Ease of use and affordability! Also, HIPAA compliance, inventory tracking, & online booking! This is THE program that holds our clinic together and allows us to continue to operate effectively.

Cons

Sometimes, it doesn’t connect well through our WiFi firewall for some reason, but it’s easy enough to hotspot for access if/when this happens.

nicole
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Very basic software

Reviewed on 2024-06-26

It's below average in features but decent to use. it's just meh.

It's below average in features but decent to use. it's just meh.

Pros

easy to use, affordable, visually appealing

Cons

very very very basic software. not many robust features that most booking software companies already have. automated text messaging to fill last minute appointments is a must yet not available. reporting features very basic and unusable.

Alternatives Considered

Booker, GlossGenius and Rosy

Reasons for Choosing Vagaro

vagaro was cheaper and with anything you get what you pay for. cheaper price means not many features.

Switched From

Booker

Reasons for Switching to Vagaro

more affordable than existing software

Response from Vagaro

Thank you so much for sharing your feedback with us. Vagaro offers a wide range of marketing tools, a free marketplace, and 24/7 live support via chat, phone, and email. If you ever want to enhance our software, you can always submit a feature request on feedback.vagaro.com. We continuously seek ways to improve our services without breaking the bank. Additionally, we offer a waitlist feature for last-minute cancellations and the ability to send mass notifications. We appreciate you taking the time to share your thoughts with us.

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Must experience

Reviewed on 2024-10-04

I don't hate this software, I know there are some major improvements to make this software even...

I don't hate this software, I know there are some major improvements to make this software even better.

Pros

I like the ease with which customers can get text verification and book with just a few clicks on their mobile app. I also like the fact that their email system can successfully send emails. It's the best feature product that can be fairly easily customized.

Cons

There really isn't a downside to not getting help from the tutorial video. I liked everything that was totally fine

Response from Vagaro

Thank you for your feedback! We're glad to hear that you're generally satisfied with the software. We’re always looking for ways to improve and make it even better for our users. If you have specific suggestions or features you’d like to see, please feel free to share them with us at feedback.vagaro.com. Your input is greatly appreciated!

Rachel
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 2024-04-23

Overall, we are happy with Vagaro and the support we receive.

Overall, we are happy with Vagaro and the support we receive.

Pros

Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent.

Cons

On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients.

Alternatives Considered

Helios Salon Software

Reasons for Choosing Vagaro

In 2019, we opened a second location and we needed software that would support multiple locations.

Switched From

Helios Salon Software
Arleta
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Vagaro is a huge headache

Reviewed on 2024-08-07

I used this app for about 8 months, I thought it would get better and it didn’t. There were SO MANY...

I used this app for about 8 months, I thought it would get better and it didn’t. There were SO MANY technical issues with this app, it ended up being a huge headache in the end. I switched to a system called Noterro for my booking, they use square for checkouts and it’s super easy now. Shine pages powers my website. I highly recommend these other products. Vagaro is not a good application.

Pros

Scheduling was easy for me to use, but it was extremely hard for my clients. There were constant technical issues. The only decent thing about vagaro was their accuracy in generating reports.

Cons

They are super expensive for what you get, TONS of technical issues, their customer service denies tech issues, their website integration is expensive and doesn’t even function very well for what you get. Design options are limited. At least 1 in 3 clients complained DAILY to me about technical issues, not being able to see their appointments, change them, or get notifications. Also sometimes appointments would show that weren’t available so two people would book the same spot, or no one would be able to book at all and the spot would go unfilled. Honestly this app was terrible in my opinion and I would not recommend.

Alternatives Considered

Square Point of Sale, Mindbody and ClinicSense

Reasons for Choosing Vagaro

I was looking for an application that offered more and I thought vagaro was a good choice at the time

Switched From

MassageBook

Reasons for Switching to Vagaro

I thought it was going to be a good option. It seemed like they had a lot of features I needed

Response from Vagaro

Thank you for sharing your feedback. We take your concerns seriously and would like to investigate this further, as it helps us identify areas for improvement. We’re committed to enhancing our platform and resolving any issues. If you decide to give us another try in the future, our team is available 24/7 to assist you and review the software together at vagaro.com/pro/contact

Hestin
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Unreliable Software with Limited Support

Reviewed on 2024-05-15

I was so excited to use this program, but the lack of customer support and the basic functionality...

I was so excited to use this program, but the lack of customer support and the basic functionality of their features make this a subpar product. Considering Mangomint and Fresha.

Pros

Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.

Cons

Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.

Alternatives Considered

Mangomint and Fresha

Reasons for Switching to Vagaro

All in one - I thought. Cost was competitive as well.

Response from Vagaro

Thank you for your candid feedback. Our team is actively working with you to resolve these issues. We take your concerns about the payroll reports, employee hours, and overall reliability seriously and are committed to finding a solution. We understand the impact this has on your business and are dedicated to addressing and resolving these problems.

If you have any additional questions, please reach out to us. We're here to support you and ensure your business operations run smoothly. Thank you for bringing this to our attention. We value your feedback and are committed to making this matter right.

Keyone
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Oh how I love Vagaro!!

Reviewed on 2024-03-18

A few words : EXCELLENT, STREAMLINED SERVICE AND MAKES MY DAY FLOW

A few words : EXCELLENT, STREAMLINED SERVICE AND MAKES MY DAY FLOW

Pros

I love how streamlined it has become in my work/life balance. It's almost like my boss dictating when I can or cannot have the day off. It just helps in many ways with me mapping out my day and as a big plus I can link it with my Apple Watch.

Cons

Honestly I'll need a while to think about if I had any complaints in the past but for now I'm just gonna enjoy my experience.

Michael
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy Peasy

Reviewed on 2024-06-13

Simple and easy to use. Plus I get 1000 emails a month!!

Simple and easy to use. Plus I get 1000 emails a month!!

Pros

I always get a real person on the phone.

Cons

Sometimes the connection is bad. But they help me through it.

Alternatives Considered

Kicksite

Reasons for Switching to Vagaro

Affordability and ease of use was a priority as a father and business owner.
Scott
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Don't Waste Your Time

Reviewed on 2024-06-04

Pros

It looks great. I switched from a different EHR because this looked like it had more options, better options.

Cons

You can't fully set up your profile until you migrate you information over. Once you do that, you cannot do it again, so if you are continuing to use your old software while to get Vagaro setup, you can't update it again later. If you cancel, they continue to charge you, even if aren't using it, or can't use it. The promise features that are still in development, so when you try to incorporate them, you're told they are not available yet. Just offer a good product and and let people leave if it doesn't work. Charging on the front end before you get set up, and charge them again when they try and leave, just so annoying!

Response from Vagaro

Thank you for sharing your experience with us. We would like to clarify a few points to ensure there is no confusion.

You can set up your profile without completing the data migration first. If you're using your old software while setting up Vagaro, ensure your data is fully transferred before completing the migration. If an additional import is needed you can let our imports team know what additional data may need to be transferred.

You can cancel your account at any time, though signing up with a merchant account does involve a 12-month contract. You should not be charged if you cancel your account. If this has happened, please contact our support team to investigate this matter.

We are very transparent with all the features we offer and are always enhancing our software. If you have any further concerns, please feel free to reach out to us!

Jeanette
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great alternative for small business

Reviewed on 2024-02-10

I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her...

I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her outstanding support and assistance in setting up my account with Vagaro. Her dedication to ensuring a smooth onboarding process truly made all the difference.

Throughout our interactions, [sensitive content hidden] exhibited a remarkable level of professionalism, patience, and expertise. She guided me through the setup process with clarity and precision, addressing all my questions and concerns along the way. Her warm demeanor and genuine enthusiasm for assisting customers shone through, making the experience both productive and enjoyable.

Pros

Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms.

Cons

Have not encountered any cons so far, everything has been very smooth

Verified Reviewer
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 2.0 /10

Vagaro is a double edged sword

Reviewed on 2024-05-06

when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that...

when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that sort of functionality (not having my clients have to perform 3-5 clicks to get to the right service/product)

that i should buy their hosted web design? ummm no im good i dont want to build a website on their platform

They seem friendly but if you ask any technical questions they have been trained to sidestep them and offer solutions that are more beneficial to Vagaro than your spa/salon etc.

Be careful!!!

Pros

pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?

Cons

You should carefully decide whether you want to support Vagaro - here's why.

The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings.

They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar.

Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off.

#1: where your reviews live

Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform)

#2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com

This is problematic because now your potential customer/client is on a website which advertises your competitors.

Response from Vagaro

Thank you for sharing your insights and concerns regarding your experience with Vagaro. We strive to provide the best possible service, and your feedback is invaluable to us.

At Vagaro, we offer personalized onboarding sessions for a one-on-one experience, along with weekly live webinars designed to help multiple users become familiar with our software. Additionally, you have the option to create direct links to your services in your Service/Class menu. It's important to note that your landing page features your business only.

We value transparency and continuous improvement. Your feedback plays a crucial role in our efforts to enhance our software. You can submit suggestions and ideas for improvement on feedback.vagaro.com. Rest assured, we take your concerns seriously and are committed to addressing them to the best of our ability.

Your satisfaction is our priority, and we appreciate your ongoing support.

John
John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Extremely Poor Experience

Reviewed on 2024-06-17

I have been trying to use Vagaro's payroll software since April 1st...after more than 50 emails and...

I have been trying to use Vagaro's payroll software since April 1st...after more than 50 emails and 20 phone calls, it still does not work.

They only have one payroll specialist named [sensitive content hidden]. He is apparently the only person in the company that can help with payroll matters. After over 20 emails to try and fix the problem he has stopped responding to my emails and will not set up a time to chat to figure out how to resolve the problem.

My employees have had to borrow money from their parents to make rent because I have been unable to pay them through Vagaro.

It has been one of the most frustrating and embarrassing experiences I've had as a business owner.

I would strongly recommend going with a different company.

Pros

Vagaro had good functions that in theory allowed you to calculate employee pay using a combination of commission pay and flat rates which is useful because we run a personal training studio where trainers make a % of 1 on 1 sessions and a flat rate for group classes.

Cons

There are so many bugs and glitches that it's very hard to actually use the software. All 3 of the employees that I tried to on-board to their payroll software had serious issues that took over a week to resolve.

Furthermore their support team was unable to help us successfully run payroll after trying for over two months.

Response from Vagaro

Thank you for sharing your experience with us. We understand your frustration and are actively working to enhance our workflow with the support team. Your patience and understanding throughout this process are greatly appreciated. We're pleased that our team could resolve this issue for you. Thank you once again for your cooperation in this matter!

Amber
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Vagaro Is a horrible software, We have asked them repeatedly to remove the false reviews!!!!!

Reviewed on 2024-04-16

Horrible, Horrible Horrible Horrible Software

Horrible, Horrible Horrible Horrible Software

Pros

Not much, constant complaints on the online booking, outages, fake reviews

Cons

Arrogant, rude, will not fake plant reviews, I don't want reviews period. I trust Google for my reviews, not some podunk reviews from plant clients.

Response from Vagaro

Hello,

Thank you for reaching out to us. At Vagaro, we strive to maintain a standard that ensures fairness and accuracy in all business reviews. If you believe that your review doesn't align with our review standards outlined here: [https://support.vagaro.com/hc/en-us/articles/205167680-Business-Review-Standards-in-Vagaro], please don't hesitate to contact our team for assistance with the matter.

If you prefer not to display reviews on your Vagaro page, our premium feature MySite offers the option to remove them from your website.

Katherine
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Satisfied Vagaro User

Reviewed on 2024-06-15

Overall I will continue to use Vagary and recommend it to other companies that I work with.

Overall I will continue to use Vagary and recommend it to other companies that I work with.

Pros

It is easy to set up and implement. Existing customers adapted to using it quickly and new customers love to be able to do everything from a phone.

Cons

I currently have no complaints about this system. It achieves everything I need it to.

Amy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I've used Vagaro for 10 years and I love it!

Reviewed on 2024-07-15

Pros

It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them!

Cons

There occasionally has been a glitch and clients have been able to book during hours I've had blocked off.

Heather
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Vagaro is my best tool for running my business

Reviewed on 2023-10-14

I love Vagaro! Any issues I thought I had were user error and customer service helped me through...

I love Vagaro! Any issues I thought I had were user error and customer service helped me through them easily.

Pros

I had a list of needs for my online booking platform. I tried others. I resisted Vagaro because I thought they catered to hair salons while I run an esthetics salon. But I gave in, and after getting over my intimidation, I discovered it was exactly what I needed! Even better, they keep improving as I grow, so I am not wasting valuable time looking for another platform to fill the gaps.

Cons

Um. So far, I don't have any real cons to list.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

This Software Doesn't Work if you're bigger than a Sole Proprietor

Reviewed on 2024-07-31

Pros

I am so frustrated with the issues I had trying to set up their credit card processing (required if you want online booking functionality) that I don't have anything good to say about them.

Cons

They require you to set up Credit Card Processing through them if you're going to use the online booking feature of the software, but they don't have a way to do this as a corporate entity. They want whoever the primary user of the software to be who the application is under even if that person is not the company owner and they want you to take photos of that person's drivers license and send a selfie to verify identity. When you're a corporation, usually the person filling out the application is different than the primary user is different than the company owner, but they don't seem to have any way to do this without acting like you're a one-man shop and providing information that isn't actually correct for your business.

Response from Vagaro

Thank you for sharing your feedback with us. To collect payments online, you'll need to sign up for a Vagaro merchant account. Our system requires the business account owner to provide the necessary information to verify the legitimacy of the business and confirm their identity, in line with standard business merchant account procedures. If you need any assistance with the signup process, our 24/7 support team is always available to assist you at vagaro.com/pro/contact

Morgan
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Vagary makes life easier for me and clients

Reviewed on 2024-07-18

Pros

I love that my clients can access all info without reaching out to me directly. I love the reminders they send to clients and helps me manage my time.

Cons

I would like for the website to be easier to navigate as far as settings and how to enable certain feature.

Melody
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Salon POS yet

Reviewed on 2023-10-02

Vagaro has help me solve payroll issues, appointment setting and calendar for employees. It help...

Vagaro has help me solve payroll issues, appointment setting and calendar for employees. It help simplify work for salon receptionist.

Pros

Customer service has been impeccable for me. The willingness to adhere to customers needs and their vast ability to adapt to changing of the industry is a huge plus. Buy now pay later is a great way to now upsell high end products.

Cons

The Pricing on text marketing I think is costly.

Alternatives Considered

Booksy Biz and Meevo

Reasons for Switching to Vagaro

Cost efficient
Wayne
Wayne
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Vagaro is a great simple platform

Reviewed on 2024-01-01

Easy to use platform to view & change appointments.

Easy to use platform to view & change appointments.

Pros

Ease of use & quick view of all available times

Cons

Ability to insert coupons for prepaid sessions or packages

Niel Winston
Niel Winston
Overall rating
  • Industry: Architecture & Planning
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

My honest review for vagaro

Reviewed on 2024-06-07

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i...

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Pros

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Cons

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Melissa
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Vagaro Appointments

Reviewed on 2023-12-01

No complaints from me! I will keep using the system as it's been great for reducing missed...

No complaints from me! I will keep using the system as it's been great for reducing missed appointments.

Pros

I love the reminders and the ease of sinking calendars.

Cons

There really isn't anything that I have found to be a disadvantage with Vagaro.

Zach
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A rock-solid basic booking tool

Reviewed on 2024-11-06

I've been a user of vagaro for several years, booking appointments through the application. It...

I've been a user of vagaro for several years, booking appointments through the application. It works well both on a mobile device a desktop device. The system response time is quick, receiving confirmation emails after a booking is made that can also sync with your calendar. This tool is straight forward, easy to use, and I personally have nothing negative to say about the application.

Pros

Easy to use booking tool with lots of options when selecting menu items (services)

Cons

It's a fairly basic application that doesn't seem to have a ton of features; however, it excels at the basics, which is all you really need.

Response from Vagaro

Thank you for being a longtime Vagaro user and for sharing such thoughtful feedback! We're thrilled that you find our booking tool easy to use across devices and appreciate its quick response time. We focus on delivering the essentials reliably, but we're also always open to hearing about additional features our users would find valuable on feedback.vagaro.com. It’s wonderful to know the app continues to meet your needs!

Ann
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Vagaro reviews

Reviewed on 2024-10-17

It offers a customized business management solution to fit your needs.

It offers a customized business management solution to fit your needs.

Pros

It sends bulk promotional or announcement emails to customers in a single click.

Cons

It is slow and has an inability to customize new client email

Response from Vagaro

Thank you for sharing with us! We’re glad you find the bulk email feature useful for reaching your clients easily. We’re always working to improve performance and add more customization options, so feedback like yours is invaluable. If there’s anything specific you’d like to see in new client email customization, feel free to let us know at feedback.vagaro.com