Basic incident management platform for startups
Satisfied given the amount of money we pay with them
What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.
One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms
its a nice a tools which can be configured as per your requirement and needs
stay up to date with the infra issues
--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory
when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue
Ops Genie - a new way forward
We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem
We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.
As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.
A Highly Capable Incident Management Platform
We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.
We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.
Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.
Perfect for Managing On-call Teams
Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.
The rule creation can sometimes be complex and requires a more advanced user to accomplish.
One stop solution
Overall we are happy and glad to recommend OpsGenie at any other organization.
Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable
There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.
Great tool for monitoring systems and escalations
It has proven to be useful many times. We also utilize the incoming call option, so people can call for live support and it will rotate through the agents to find someone who is available.
It is a great tool because it allows you to escalate notifications so that if someone does not respond it will go to someone else. This allows for better support in an on call type of situation.
I have not encountered any issues with the software. There is a slight learning curve to understand how everything works and how to configure it, but it was fairly straightforward. Their support is also very helpful if you run into any issues.
Ops-Genie is a great tool
Effective communication and timely information providing for critical issue resolution.
Highly sensitive and express pace in communicating the person responsible for any issue. Features really takes you to the function in no time and effective in network for the operations and functions for critical incidents are addressed in a proper way.
May be you can simplify the login procedure both in the system and mobile.
Reporting functions can be developed further and send out notifications on weekly/monthly basis, especially for MIM calls.
I like it, does the trick
We've never run into a situation where we couldn't integrate OpsGenie with some other service. i think that's awesome.
The advanced configuration page is difficult to use. It would be nice if we could use a test event and dry run the integrations to see if they work.
I love OpsGenie!
Business and application wise, everything has been great. We appreciate all the great customer service we have received from George!
So many integrations since we have so many endpoints that this makes our lives so much easier.
Reporting has been an Achilles heel for us.
I like the support over chat that we get
perfect on-call rotation, escalation, easy mobile app
ease of use, it has wide options of integration, very easy to integrate with other tools, good support, website experience is nice, it is fast.
we have thousands of alerts, searching those with some criteria is difficult sometimes, search pattern doesn't work well or at least I don't know how to search there.
The most convenient alerting platform I ever used.
Overall positive, it does what it is supposed to.
Great groduct that is easily integrated with existing infrastructure
The web user interface is very intuitive and responsive. Same with the mobile app. Lots of options for integrating with other 3rd party software as well as your own custom software. The API's are full featured and the api docs are very thorough. Support is always helpful and extremely quick.
I'd like so see more done with Policies. It would be nice to be able to have more powerful matching options like grouping with and's and or's.
Error tracking - when and who is the error owner. Sometimes why the error occurs (I know is up to us to fill the field and we're working on this)
Great automated error notification
Fast in notifications and very flexible in customization, the android app is miles ahead of the previous app.
The Android app has gotten better but still it's pretty basic. It's very common in out department to change schedule and the only way to do it is in the web.
Also: please, please add web notifications and notification actions in the android app.
Dependable Notifications without Breaking the Bank
- Very reliable, always dependable in delivering alerts as needed
- Escalation schedules are fantastic for making sure an issue doesn't get missed and the correct people get notified
- Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage
- Interface can be a bit confusing at times, making it harder than it should be to do things
- Policies can be a bit convoluted to implement
Ease of use
Easy to use and Integrated
First Job as an On-Call Engineer
This has allowed us to track incidents and keep documentation well organised
I like that it is supported by multiple platforms.
I like that you can tailor the notification policies
I like the speech-to-text feature when incoming call received
API V1 deprecated and migration process is not very clear
Opsgenie makes ticket automation magic.
Love it! Very easy to setup in comparison to Splunk or ViktorOps
Fluid, integrated, responsive.
Multiple overlapping schedules with different notification criteria and parallelism.
Overrides can be added ad-hoc as needed reducing the admin overhead of duty managers.
Cannot sign into the App with an application API key for each Single-Sign-On user. Due to mobile device policy restrictions, it is not always possible for a user to have a provisioned device for SSO sign-in with the App.
Great application and do what we need!
The application have a fantastic user interface, we can silence some notification (to not receive a lot of notification when something is wrong and we are working on it)
Don't have much to complain it but the android mobile application could be better (don't know about the ios)