CiiRUS Reviews

The software is easy to use, the layout allows you to navigate seamlessly through the system Ciirus meets all our needs from putting in work orders, allocation of cleans and placing reservations. This is a multi faceted system.
The team at Ciirus are very helpful and really want you to succeed. Since joining with Ciirus we have increased our bookings with being able to partner with Homeaway, Airbnb, through their system. We have basically cut down our errors to zero, as long as the data is inputted correctly, Ciirus is always right lol.

There are so many facets to the system, we are learning new things and coming across new ways of working. I would definitely recommend detailed training on the system, especially when you first start to use it. The Ciirus team are so helpful

What is the best about this software is all the features it has. However some do not work to the best ability and are faulty. Hopefully the updates will fix this.

I do not like how every time you would like to include financials it has all the column choosers pop up every time and doesn't save the amount you would like to keep. Just a hassle. Its a lot to look at and is annoying when you need to just see a few rather than all columns.

IF the system worked as promised, it would be amazing.

EVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered.
This has been the worst experience - double bookings, software does not work correctly, support is horrible.

The CiiRUS team is always working to improve their product

Reports functionality needs to be easier to customize

I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.

As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.

Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.

It would be good if we could store documents related to the owner and have an email too build within Ciirus.

Calendar sync that gives me the opportunity to rent as many home as as I wish - no limit.

Home owners can not make templates themselves to send out to their owner bookings.
Calendar sync homes that I do not wish to use is not possible for me to delete in the list from supplier - supplier must do it for me.

The software is very comprehensive, yet easy to understand and is continually updated with new features.

I honestly struggle to think of things I dislike about the software.

Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management

Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however.
It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

I like the easiness of the program and the way you can navigate through all aspects. Also the integration aspect with other programs and websites makes it super easy to run our business!

The company is rapidly growing and they are loosing the lack of personal care they use to have. They are making so many changes to the software constantly and it becomes hard to keep up. Then it is very hard to also try and get in contact with someone who can help.

It links directly up with Airbnb & HomeAway which makes my life easier since I can use one platform to update all my listings. They also offer email marketing which is nice.

The on boarding process is horrible. The onboarding team wasn't very helpful at all and weren't willing to connect with my current software's API.

HUGE MISTAKE TO GO WITH THEM. MUCH BETTER COMPANIES OUT THERE. RUN. This isn't the software you need to run or manage your vacation rentals. The software is broken, the desktop version and internet version are completely out of step with each other - doesn't update the database correctly. The on boarding process was the worst process ever experienced. You have a session with them and it was as if the conversation never happened. They did as they pleased, not what was required or requested. Customer service is very bad. They were fired for non-performance, but still charged our account. There is no PRO, you get sold a bundle of goods that isn't delivered. They are not ready for prime time.

DON'T SIGN WITH THEM!!! NIGHTMARE!!! They can't get the job done. This isn't the company for you, thee are better ones out there. You are better off throwing your money out the window of a moving car. Performance of the customer service is the worst I have seen in my career. They do as they want, not as requested. The software is not organized from a user perspective. Unacceptable turnaround time in every area. All aournd lack of performance, and they don't seem to care. They are not a professional organization, but a start up gone wrong.

It is simple and easy to use, also customer service is really great.

It has a lot of bugs and gets frozen a lot of times.

World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting.

Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use.

Channel Partners Integration
Quickbooks integration

Mobile Version
Quickbooks Integration Support. I seek for help but the way I'm integrated is not correct.

The training was wonderful with [SENSITIVE CONTENT HIDDEN].The support team responds quickly and always resolves the issue.[SENSITIVE CONTENT HIDDEN] helps stir us in the right direction at all times with whatever we need. The entire team is great to deal with.

I wish it was easier to connect with other channels.

Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

The ability to connect with other users to distribute properties.

The back end takes some getting use to.

The system is easy to use and allows the management team to include all details needed when booking reservations.

It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.

Ciirus is the second software we have used for our vacation rental business, and between the two, it is definitely easier to use and more reliable. Customer Support is always ready to help, and if they cannot fix a problem right then, which they usually can, they will work on it until complete. Always friendly.

A few inconsistencies pop up occasionally, but are usually corrected quickly.

Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox.

It doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce.

ease of use, it's very complete

Issue going on with the integration with homeway,

Very easy to use

Nothing